Went here over a year ago, but it's was my husband's first ever massage and we both enjoyed…read moreourselves so much! Staff were very friendly and the place was very clean. I cannot wait for us to book again and get back there.

I am writing this review specifically to warn other women, because what I experienced at Universal…read moreDay Spa & Massage was extremely inappropriate, unsettling, and unsafe. I came in yesterday around 2:30 PM for a scheduled massage. The business appeared normal at first -- I checked in with an Asian woman at the front desk, filled out the pressure/preferences form, and was taken back to the massage room. The massage began with the same woman who checked me in. Everything seemed typical for the first few minutes. However, about 15 minutes into the session, the woman abruptly left the room without warning. While I was undressed on the massage table, an unknown adult male entered the room and took over the massage. I want to be very clear: I was never told this would happen and I never gave consent for a man to enter the room or perform the massage. I was face down on the table and had no idea who had walked in. I did not even see him until later when I was turned over. The man did not appear to be a licensed massage therapist. He was wearing business attire -- dress slacks, a button-down shirt, and brown dress shoes -- not professional massage clothing. He also wore strong cologne. The massage itself did not match what I requested (I asked for deep tissue) and instead felt like inappropriate rubbing/caressing rather than therapeutic massage work. When I turned over, I was shocked to realize I was completely exposed while this man stood over me fully dressed. I felt extremely uncomfortable and confused, but also scared to abruptly leave in the moment. At the end of the session, while I was still naked on the table, the man asked if I wanted to go next door for a drink. This was completely unacceptable and inappropriate behavior in any professional setting. What made the situation even worse is that after the massage ended, I waited inside because I did not feel safe leaving. When I finally walked out, the man was still outside in the parking lot near his vehicle, watching and smiling. He appeared to leave in an older blue Corvette, which made the entire situation feel even more disturbing, like he may not even be a legitimate employee there. This experience felt predatory and violating. No woman should ever have a male enter her massage session without explicit consent, and no client should ever be solicited or made to feel unsafe afterward. I strongly urge other women to avoid this business.

BEWARE -- DO NOT RECOMMEND…read more This business operates in a predatory and completely unprofessional manner. They require full payment upfront and then pressure customers into a mandatory 20% tip before any service is provided. This alone is a major red flag and not standard practice for any legitimate spa. $200 wasted!!! Unfortunately, the experience only deteriorated from there. The massage therapist displayed shockingly inappropriate behavior throughout the session. She was passing gas repeatedly, laughing, and behaving in a way that was not only unprofessional but highly unsanitary and disrespectful. This is not a misunderstanding or an exaggeration it was continuous and completely unacceptable. The massage itself was below average: inconsistent pressure, poor technique, and no attention to client comfort. I left feeling worse physically and genuinely disturbed by the lack of basic hygiene and professionalism. For the amount charged, this service is not just overpriced it is unsafe, unsanitary, and deeply unethical in how it treats customers. Save your money and protect your health. This establishment needs to be reported and reviewed by regulatory authorities.

My husband and I did a couples massage recently and received deep tissue therapy. They did an…read moreexcellent job! The first thing you notice when entering is how clean it looks and smells! Staff is accommodating and friendly. Would recommend in a pinch if you need immediate attention for muscle aches or tightness.

Great place friendly environment! But be careful with the…read moredentist next door! Ximena Aldea ! Buena Vista Family dentistry! Take a look at the reviews from her dental practice's previous location. They reveal a consistent pattern of complaints about unnecessary treatment recommendations, questionable diagnoses, long wait times, poor communication, and billing disputes. When the same concerns appear repeatedly over many years, it's reasonable to ask why the practice has continued relocating instead of addressing these issues.

I am struggling to find anything appreciative to say about this business. I have no words. I…read moregenuinely avoid leaving a negative review for any business, especially local businesses, but this particular experience at Pure Massage Spa left far too much to be desired. What was supposed to be a relaxing weekend experience was turned into a painful one. We booked a 90 minutes customized massage for me and a 30 minutes chair massage+ 30 minutes foot reflexology massage for my husband. The lady who provided the massage services for me didn't even ask which type of massage I would prefer. Their website says one can choose from Deep Tissue, Swedish, Sport, Therapeutic Massage or combination for the customized massage option. She did whatever she wanted to. She was rough, pretty hard handed and I had to request her to reduce hand pressure several times during the session. At one point during the session, my sinuses got so badly congested that I could barely breathe. I needed relief from a nagging pain in my neck and shoulders and the massage not only did nothing to help my condition, it further aggravated the pain for me. The only saving grace was that she helped me stretch my back and limbs but her method was extremely painful in the moment. I was sore and definitely not relaxed after the massage. My husband had another weird and painful experience with his sessions. They literally brought out a massage chair to the tiny reception area and wanted to start his session right there! This was unexpected as when we spoke with the lady at the reception over the phone earlier, we were told that since he's opted for the chair/seated massage, he will be in a different room than mine. What we weren't told was that the 'other room' is going to be the reception area! Anyway, my husband requested privacy and they ushered him into one of the rooms but couldn't fit the massage chair in there. What baffles me is that why would a business try to provide a service that they don't even have enough space for? Since they couldn't fit the chair in said room, he was asked to lay sideways on the massage bed. The guy who provided the massage service for him apparently just kept poking and nudging him hard throughout the 30 minute duration till my husband had had enough of the painful experience and asked him to stop. He said that the foot reflexology session was the only good experience he had. All in all, the massage experience at Pure Massage Spa was far less than desired for both of us. Never going back.

This place is great. It is very clean and the staff was super friendly. I thoroughly enjoyed my…read more60min massage. Thanks!

Found this place by chance. Very close to work. Massage was great. Very relaxing. Also enjoy that…read moreit's open late. We came in right before ten and the girl were happy to help. English was a little tough, hard time understanding each other but it wasn't a big deal. Massage was great. We'll be back.

Horrible experience!!! My husband and I are here in Orlando…read morefor our anniversary! We thought it would be a good idea to celebrate with a massage! Upon arrival the gentleman was very nice and greeted us! He let us know that he was waiting on his coworker! She came in late and scattered! She said she was ready and took me back. She was very cordial but things went down hill fast. She seemed to have her attention somewhere else my entire massage. It felt as if she was on her phone/I watch the entire time. She constantly stopped massaging and taking pauses. She would constantly stop and use one hand.... Slow down as if she was distracted! I was very annoyed! At the end of my massage she simply said "we're done" and left out the room without any instructions to me! She immediately got on a phone call once she exited the room as if whoever she was texting the entire time was awaiting her call!!! The call was on speaker so both my husband and I hear her!!! since I didn't have any other instructions I got up and put my clothes back on VERY UPSET!!!! HERE'S where it gets WORSE!!!!!! After telling my husband what happened in my massage room he was very upset that he paid for terrible service and called the phone number that he had booked our service through. (1407-738-1546) The owner answered on the second ring just as he had been every time we called!! My husband let him know what the issues were and he led us to believe that this was not normal for this young lady and that he was going to research and call us back so that we could get more time on our massage brought to our resort and possibly some money back. About an hour went by we didn't hear anything so my husband decided to call back.... when he called back there was no answer so he tried to call again, again there was no answer! Then my husband received a text message saying "sorry I'm on the phone it's a busy afternoon" from this gentleman. My husband let him know via text that we were trying to make plans for the afternoon around this ; make up time for the massage and that we needed an answer as soon as possible. We received no response or text message another hour went by my husband called again, and then again and again no response I even tried calling several times myself! ...No response this gentleman has ghosted us!!!! We are very upset about this incident and still have not been compensated or made up for this issue do not spend your money with these crooks!!!!!!!

Cant beat this! The massage therapist came to our hotel room. She was great! my husband and I were…read moreboth very happy with the message! Will be using this company next time we're in Orlando, FL. Thank you!

First time here. I was thinking it was one I had been to before but when I walked in I realized…read moreit's not the one I thought. The staff was very nice. The massage was great, probably one of the best I have had. It was a bit warm inside. They offered a complementary water when you're done. I would return if I am in the area again.

Hidden gem! This is where the locals go. Fantastic massages, every time. This is not one of…read morethose places where they have you fill out forms for 5 minutes and then deduct time for dressing and undressing. They get right to business and know just the right techniques and pressure. We've been here many times, as walk-ins and with appointments, and always treated great. The rooms are clean, the therapists are friendly, and we walk away feeling a little lighter and a lot more relaxed.

Terrible service. Rude. Didn't even use oil. Stay away! Throw your money away somewhere else.read more

Best friend and shad a hard time looking for the right place at last minute for a massage before…read moregoing back to NY. Only place that actually kept it open late for us. Will never forget it either. Had a room with double bedding to set the best friend mood for the both of us. We truly enjoyed it. Massages were so great. Gentle and rough at the same time really untied some knots. felt more relief. The girls were SUPER sweet both made our experience unforgettable.

They have a kind caring staff, great therapeutic massages, good prices, I highly recommend them!read more