The Furrtopolis team is amazing! They treated Katie like a princess for her spa day, they were very…read moregentle and treated Katie with care. It is very easy to schedule an appointment with them and the team is very kind and friendly., They make sure to answer any questions and address any concerns that you have to ensure that your furbaby is safe and cared for. I would recommend Furrtropolis for grooming and to check them out as they offer many other services for your dogs!

Extension of my previous review because it was off putting that this business would prefer to…read moredeflect than accept feedback. 1. Regarding my pup contracting Giardia--I already stated in my original review that I understand parasites are common and my puppy was probably more susceptible, so I wasn't placing blame on the facility. Just a warning that these things happen. However I would like to point out that my dog did not go anywhere else besides home and their facility (since theyre insinuating that it could've been contracted elsewhere). Additionally, the fact that Furrtropolis requires a negative fecal test every 6 months is a warning in itself that any dog could be carrying a parasite between that time, so this requirement isn't full proof. This is just the nature of daycares and boarding facilities, and it wasn't the sole reason I decided we wouldn't be returning. 2. Regarding kennel cough--again just spreading the warning of what my dog experienced coming back from the facility. I'm fully aware they don't have control over the health of every dog that enters. 3. Records show that we were in contact, because as I stated in my review, I would have to continously badger the staff in order to get any updates. Yes, responses were prompt but that wasn't the issue. It was getting updates to begin with, without me having to reach out on the 4th day of boarding to ask how things went. I've seen other boarding places have cameras or provide daily updates (on meals, training sessions, nap time, etc)--totally fine if this isn't one of those places and you're a dog parent that doesn't mind. It's just not for me. *I also want to clarify that I directly expressed to the staff multiple times of wanting more communication/updates and it not being met before I came to yelp* 4. This just further proves my point on the poor communication from this facility, the fact that I wasn't made aware my pup might have had a decrease in appetite or activity level is serious alarm bells. Both of those things would indicate to me that something is off since my dog normally has endless energy and a black hole for a stomach. At the very least, a simple update that my dog just finished his additional 1:1 training session/1:1 play session that I paid extra for would've been nice. My dog is the love of my life and I'm sure other pet parents feel the same. It's important for me to share my experiences to provide insight for others and so the business can improve for others.