Stayed there for this past year as our house was being renovated. We had nothing but a positive experience. It was very quiet, friendly staff, when there were maintenance issues they were resolved very quickly. Parking can be difficult if you arrive after 4, but there is plenty of neighborhood parking. Laundry is busier during weekdays then weekends in our experience. Only downside which isn't exactly property fault is power outage happened 3 times. Aggravating thing was O and P building were last to be restored, so the rest of complex would have power and we didn't for 2 extra days. read more

Once you submit your application, the fee is non refundable, don't listen to them you can have your money back. They keep calling my current apartment office and my supervisor for verification. No other apartment has ever done this in my experience, and my supervisor also said it's annoying. You can't have your sensitive documents back even if you cancel your application. Rent payments could only be made by money order or by check. Result: though the apartment looks nice on the outside, we canceled the application and signed a lease online elsewhere. read more

Evergreen Ridge Apartments - Apartments Near Me - San Bruno, California

Horrible place! Terrible staff! Very rude people in the office and they screen people before screening them. They judge you the second you walk in and already make their decision. Then they ask for all of your personal information and then tell you that they will not move forward. When you ask for all of your personal information back, ex: bank statements, ss number, paycheck stubs, bills, etc, they refuse to give it back. These people should be sued. They can't keep doing this to people!!! read more

Sent in our application and the references I put down got a call a couple days after. The lady from the front desk called and basically got all of my information asked up. Asked my landlord if the address I put down is correct but the lady gave the wrong address. Called my work place and asked my manager if X is when I started working there and said the wrong X too. We got denied. But I feel like it's because she literally got my information all mixed up. She was rude to when my partner went in a couple days after to submit everything. The paper with the checklist isn't very detailed so we were missing things here and there. Also after finding out that we were denied, a different front desk lady called and asked if we are still interested... like what ??? The apartment itself is very nice and I'd love to live there if I had a chance. But I don't wanna deal with the front desk. read more

After now residing here for over 10 years, I would like to update my earlier review (from 4 years ago). Living here has simply been the best experience of my life. I love the location, the views of the water (South Bay in front, Pacific coast in back). I am no expert in Chinese geomancy, but the Feng-shui of this place must be exceptional. At 700 feet above sea level and in an atmospheric river of pristine air, it is a healthy and inherently GOOD spot. There are no finer views than when the sun rises over the hills to the east, and the sunset reflected off those same hills in the evening is dazzling, day after day. My favorite room in the apartment is the balcony, and I spend the lion's share of my time at home outside all year round, thanks to the exceptionally fair Mediterranean climate. My favorite tiny songbirds (Pygmy Nuthatches) come and eat from hand, as if I had somehow perfected some old Daoist trick! This fine location provides for a 15 minute commute to my job in San Francisco (Produce Market area). The hiking trails near Skyline College, Mori Ridge, Sweeney Ridge and Milagra Ridge (the northernmost foothills of the Santa Cruz Mountains) keeps me alive. I have hiked over 10,000 miles along these trails over the past 10 years (twice on weekends, and several weekdays after work), and it is my intent to double that over the next decade or so. The office staff and the maintenance guys are wonderful people. They are polite and responsive and the upkeep of the facilities is outstanding. The neighbors in my building are kind and friendly folks, always a pleasure to see. What it all boils down to is this: the use-value in renting an apartment such as this is inestimable. If you're lucky enough to live here, you're lucky enough! read more

Evergreen Ridge Apartments - The Pacific coast from the back of the apartment complex. - Apartments Near Me - San Bruno, California

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My friend live here at this apartment complex which i try to see if I can help them move somewhere else. Parking parking parking. One of rules is you can't park your car in a undercover parking space for more than 48 hours. But you have broken down car there for months or better yet. Work trucks or third vehicle part there all week long. They give out green stickers to your car for a permit which they charge. But thing about that there more green permits then undercover parking spots. This management company is shady. read more

DO NOT APPLY OR MOVE HERE! WORST EXPERIENCE EVER, EXTREMELY SHADY AND ILLEGALLY RAN APARTMENT COMPLEX. I rarely leave any negative reviews because I know no business is perfect. But, Evergreen deserves negative stars if I could. This experience has been extremely stressful. This apartment is ran by shady liars. The apartment complex will break laws. Unfortunately for them, we were not born yesterday and will be filing an official complaint with the FHA. My girlfriend and I toured a unit and liked it quite a lot. We were eager to turn in our application as soon as possible! We met the manager, Laura who was the one who looked over our initial application. The whole time it seemed like she was doing us a favor by considering our application. She had a very condescending tone, and my partner even told me she felt anxious the whole time she was checking our documents after we left which was upsetting to hear. Before handing in our application, I state that I have an animal who is registered as an ESA. I make sure to provide the appropriate documentation. Laura states that they forgot to give me an additional form needed but still insisted I'm the one who needs to send it to them within 24 hours. Inconsiderate, but fine...I pay $50 out of pocket to make a therapist's appointment to get it signed that day, because again, we really liked the apartment. Fast forward a few days later, Laura calls me to tell me that "corporate" is going to let us live there if we do not have our ESA registered dog with us. Verbatim. I was put on the spot. Our lease ends in 1 1/2 week, and I was pressured to move forward, and have my ESA stay at relative's house. I ended the phone call crying because I have never been asked to part with my ESA from ANY apartment. The next 2 days, Laura calls us to tell us that we can move forward with the application but that "corporate" changed our lease offer from 12 months to 6 months. WHAT THE? Without telling us??? Mind you, she tells me this AFTER the first conversation. We changed our mind on the spot. It was all red flags since the beginning. First and foremost, let's go back. That's quite literally asking me if I can live without my wheelchair, colostomy bag, or epipen. They go on to tell me that my doctor "altered" the form because she made a note that it is me who is responsible for the pet's behavior, not her. EXCUSE ME? She is a doctor for Christ's sake, not a trainer. I AM THE OWNER!!! It is not grounds for denial. They could have also asked me to fix the form but did not give me the option which makes no sense. My doctor also reached out to them saying this is DISCRIMINATION which it is, and I am 100% sure they ignored the email. My doctor advised them to report them to the FHA/HUD. Please know your rights, people. Check the other reviews mentioning ESA discrimination. On top of this, they handle everything on paper. It is not a deal breaker, but it is something to think about. Why would you want to live somewhere that is still doing things old-fashioned? They asked for our pay stubs, utility bill, and even BANK STATEMENTS printed. Extremely invasive. Even the DMV hounds you less for documents. I have never had an apartment management company ask for that. My girlfriend and I went back there to get our holding deposit back, and I asked Laura if she can explain why my ESA was getting denied over an unlawful reason, and all she could allude it to is it being "corporate's decision". I understand it not being her sole decision, but as a manager, I do not understand how you can be so short, condescending, and at the bare minimum, NOT know the tenant/landlord/assistance laws of California. The people who work here are rude and unhappy. Trust me, I know what it's like to work somewhere and deal with the unforgiving public, but these are such unprovoked nasty people. It is such a shame when you and your girlfriend are being nothing but nice! Shame on Evergreen! read more

I called the leasing office to see about viewing one of their available units, but wanted to ask about their pet policy first. The lady told me that they accept pets 25 lbs and under. My dog is larger than that, but she is an ESA and I have the appropriate paperwork for it, so I asked if that applied to ESA animals as well. The woman paused briefly and said that the ESA classification does not matter and it's 25 lbs or less for everyone. For the record, that is ILLEGAL. Unless you're trying to cram a mini horse into a studio, landlords are not permitted to discriminate against ESAs based on size. I can't speak to the quality of the units, as I didn't get that far, but if management is willing to be so open and blatant in their discrimination, it's a pretty safe bet they're gonna be equally shady in other ways. Renters beware. read more

For those who want to live here, know that the leasing office people are RUDE... also when giving tours they will give you FALSE information about requirements. Christie was so RUDE as I was very polite with her. Josie on the other hand gave misleading information. I lived here about a few years ago and thought why not give a recommendation to live there. Well I thought wrong. NEVER AGAIN will I recommend this place to ANYONE. read more

Please check all reviews before coming to tour at this place. My partner and I went in very hopeful because the pictures looked great, but were met with an incredibly rude and condescending lady by the name of Laura. She was incredibly judgmental, short, and talking to her gave me whiplash. I was incredibly uncomfortable with the one sided conversation Laura was having with me about how "so many people fake ESA letters these days and the decision is entirely up to corporate." The fact that she had the audacity to insinuate that I would be bringing in a fake letter or that I didn't actually need an ESA or that I wouldn't get approved because my dog was a restricted breed was stupid. She then went on to insinuate that the shitty apartment complex and lack of parking was out of my partner and I's means to pay for. When we finished touring, she asked us if we were going to take an application home. Of course not! Who would want to rent a place that is not only not well taken care of, but also ran by someone who isn't aware of social cues. Genuinely look anywhere else to rent. Red flags everywhere. read more

I called to ask a questions inquiring about what available apartments there are for possible move in. The lady who answered the phone sounded short and rude, didn't feel like a friendly feeling looking for a new potential place. I wanted to give a try instead of paying attention to the other reviews about this place, but after today I agree this place customer service isn't great and I would pay close attention to others sharing problems about the structure of this place, along with charging a price of $2,175 per month for a 1 bedroom on a older property. Not my cup of tea honestly. read more

Lovely place to live. Neighbors are friendly and safe. Maintenance staff are always kind and helpful. Place is quiet and close to the beach and freeways read more

The manager is a rip off, I will never recommend anyone to live in that complex. Victoria & her assistants are all about taking money.And very rude & liars. It's not worth living in Evergreen ridge apartment. It outdated has mildew on the window edges. The floors is not level straight & it's going to collapse. And it's not safe living in Evergreen ridge apartments. It's an old building going to fall apart. All they want is to scam people for their money. I would never recommend anyone to live there period. read more

I moved into my apartment 2/1/2015. I knew that the apartments were older... Ok. I'm on day 23 of being a tenant here and when I go into the bathroom to try and the take a shower there's no hot water. Normally it's scolding hot, hot water where you have to be careful not to move it even a little to the left otherwise it's lawsuit hot. So I call the maintenance number, which I was told someone will always pick up the call. I called 6 times and no one picked up not even once. The first time I called I left a message. He called me back finally after call number 5. I told him my situation and what apartment I was at since he seemed like he didn't even bother checking his messages. I was told "I have to wait until the office opens. There's nothing I can do right now." I was like ok. In my head this didn't make sense. I constitute this as an emergency and why he couldn't contact the leasing office manager didn't make sense to me especially since she lives on site. 2 of them do. I call back again and no answer. So I go online and find whatsmyscore.org where it states your landlords responsibilities, including: Supplying running water and enough hot water and heat at all times, unless there are separate heating or hot water units for each dwelling unit and the utility fees for the heating and hot water are paid directly by the tenant to a public utility company. At all times. Hmmm... Well right now my water has no hot. Even my 6 year old noticed. Now I know we're supposed to pay the water bill, but given that I'm still on day 23 and haven't received a bill this makes no sense. It's 8:34am right now. My first call to their maintenance which is supposed to resolve any emergency issues was at 7:39. Let's see how long it takes for them to fix this issue. Also I don't understand why they can't replace all of the windows. I was told by one of the leasing ladies that the owner likes to retrofit the property so it's always up to code. So if he/she is willing to do that why can't he/she make the windows double pane so we don't have to deal with toxic black mold. Instead we get tips on how to prevent it wth kind of crap is that? Thanks for the tip? I wouldn't recommend this place to anyone. read more

Unpleasant experience dealing with leasing managers. Apartment send nice, but there is a feeling people working in the office don't give a crap about you. We had to come back several times for application process because one lady gave us a list of documents to submit, but when we submitted it, the other lady said she needs other things. So we had to come back several time. In the end they refused our application because we have an ESA dog. Emotional support animal are not considered as pets and the landlord can't deny you. But the lady just said in our face that they don't care about ESA letter, our dog is not too big. They allow 25lbs and less, our dog is 40lbs. I wish they told us that on the beginning and we didn't keep coming back several times and submitting paperwork. read more

My husband and I lived here for 2.5 years and I have strong opinions in both directions about Evergreen Ridge. Perhaps it is easiest to sort pros and cons. I hope this will be useful for some of you who are considering these apartments. Pros: - Rent. Yes, I'm putting this down under the pros. It's the Bay. You know you're going to be paying an arm and a leg. But this place was one of the more reasonable places in the area. We paid $2195/mo and a flat $75/mo in utilities (water, trash and sewage) for our one bedroom in 2017. Management was kind enough not to raise rent during our stay there. I do not know if that is still the case and of course prices are not going to be the same as they were in 2017. - Weather. This is not something Evergreen can control, but it's a big reason why we loved living here. You're basically at the top of a mountain that's constantly shrouded in fog. -Management: Victoria, Ellie and Kristie were so lovely and very quick to respond to maintenance requests. And the maintenance guys are amazing! Very professional and friendly. Cons: - P A R K I N G. If you have more than one car in your household, look elsewhere. Full stop. You are not welcome here. The severe lack of parking turns neighbors against each other and is prohibitive of guests. Don't bother inviting anyone over; they won't have anywhere to park. My husband, who has major joint pain in his knees and ankles, had to walk three blocks (uphill on his way back) just to get home. And the neighbors you park in front of are VERY UNHAPPY you are there. He was aggressively confronted several times just for parking his car in an open spot in street parking. - On the parking note: management says no parking your car in open spots for more than two days in a row. But then does nothing about it if you over stay your welcome. So a lot of disrespectful people will park their beaten up, non-running vehicles while you're away at your 9-5 job and just LEAVE them there. For MONTHS. There was a car that was there from the day we moved in (I remember thinking, huh, that's weird that that car is covered in a tarp in an open spot) until 6 MONTHS IN when a repair was coming in and posted tow-zone signs. - Repairs. There are constantly repairs going on that will close down whatever open parking is available and the water will get shut down for a whole days at a time. For what, we don't know since we never saw or noticed a benefit or difference to us besides the parking infrastructure additions - The water is HOT. Like, scalding hot. Immediately. And it's very difficult to get it to a comfortable level. There have been multiple complaints but nothing has been done. I was genuinely scared to let my son play in the bath or wash his hands by himself. - Stairs. Our "first floor" apartment was up 17 stairs from the street and another 9 stairs from the main landing area. This was a pain (literally) for my husband with the joint issues when we specifically requested a floor-level apartment. Also, movers will charge you extra even though you're on the first floor. - Laundry. Oh my GOD. People here are SO INCONSIDERATE. There are 4 laundry rooms that are super spread out. Only one of them has the card-reload machine and it's constantly breaking, as are the washing machines/dryers. But the worst part, the WORST PART, is that you finally haul your laundry down all those stairs and walk all the way there and ALL THE MACHINES (3) are taken up. At each of the four locations. People (especially the large multi-families living in 1- and 2-br apartments) will save like an entire mountain of laundry and then choose to do it ALL DAY Saturday and Sunday. Even weekday evenings are bad. So then you haul all your laundry back up all the stairs and set a timer thinking they'll move it when it's done. No. They will not. So you sit there and wait. And nobody comes. Laundry here is seriously anxiety-provoking. I ended up just going to a laundromat. - MOLD. Hi - you're thinking of living in the bay area. It's moist here. But the amount of mold that grows in the ONE WINDOW you have is disgusting. I reported it multiple times, especially after the baby came, but all they could do was replaster the window and call it good. The window was leaky and resealing it did not help the hole from the outside. The mold was now inside and outside of the window. I was constantly sick or had headaches. It was a big reason why we chose to move. - Move-out expenses. If you move out before 3 years, nothing is counted as "wear and tear" so you will NOT be getting your security deposit back, no matter how well you took care of your home. You will be paying for all new carpets (especially if you have pets and even if they don't have accidents - you have a pet; you pay for carpets), all new paint and all the labor it takes to replace. Our move out sucked up our entire deposit plus $295 additional and there was nothing we could do about it. And that was "being fair" according to management. read more

Lived here for over a year in 2017-2018. Poor management. One specific individual at the front desk walks around looking for residents who make parking "violations". The water was always turned off or something was always going wrong with the plumbing in our apartment. Rent was approximately $2300 for one bedroom. read more

I would give this place 0 stars if it were possible. The most horrible complex to live in. Overpriced, old and junky and the staff are very unaccommodating. We lived here for 5+ years and paid a large security deposit which we are having to fight to get returned to us since we moved out well over 2 months ago. They are seriously trying to charge us $785 to repaint the 800 sq foot apartment!! It's ubsurd. Victoria screamed at me over the telephone when I pointed out the things they could not legally charge us for. Very unprofessional to say the least. Steer clear of these properties-they are the worst apartments in the area. And some of the most expensive. read more

Evergreen Ridge Apartments - This is the mold in the buildings that they refuse to see about. Black I might add - Apartments Near Me - San Bruno, California

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my husband and I were interested in living in this complex. We took a tour and really liked it. When I found all of these negative reviews, I started thinking twice. We called the complex to give them the benefit of the doubt. We asked about a few of the negative issues mentioned in the reviews. When we came to look at the apt they told us our dog could walk on the grass. the reviews said that dogs couldn't. After questioning them on the phone, we finally got the truth. No dogs allowed on the grass. Why did they lie to us in the first place. The conversation went down from there. We asked 2 more questions, and eventually the management hung up on us!! We were nice and polite the whole time, we really were just trying to give them the benefit of the doubt, but what we found out was yelp is right. I'm so glad we checked before we moved in!!!! read more

My husband and I moved here on a month to month basis. We were in the middle of maybe buying a house or moving back to the city and this place was awesome. I read some of these negative comments and I honestly don't know what they're talking about. The apartment was great - new carpets and freshly painted walls when we moved in. When I had a maintenance problem someone was there within 20min to fix it. Management and maintenance were always respectable and nice and very friendly. They even hold UPS packages for you if you're not home and call you when it comes in. The grounds were always well manicured and well taken care of. We have a dog and walked her all around the complex and even on the grass and it was fine. Everyone walks there dog on the grass - its OK. There was a comment that stated that it was always cold and damp - The apartment complex is on the top of a hill by the ocean in the bay area. What else do you expect it to be? If you live in the East Bay its always going to be nice and sunny no matter what apartment complex you rent from. The same goes for Pacifica / San Bruno. Don't blame the apartment for the weather. I wish more people who had positive things to say about businesses on yelp would post more because its always the one bad apple in the bushel that you see. And there are a lot more good apples then there are bad ones. I met a lot of nice people at this complex that have been there for years with no complaints and had no plans to move. If it weren't for our situation we would still be there as well. I do have one negative thing to say about the parking. You are giving a parking space allocated to just you and your apartment that you rent. But if you want guests over it is a bit difficult to find parking in the complex for guests. There is plenty of street parking for guests and its kind of a pain. But its an ok trade off for a great place to live. read more

This place is not suitable to live in. Always cold, damp and humid. Parking is terrible. Even with a pass, still cant find parking. Parking on the streets is not advisable. Maintainance are not friendly. We ask for help and they said it wasnt there job. And office staff are inconsiderate. They have tried to make the place livable with there paintings and pictures, but i found it inconvinient because i had to be present during the paintings. I dont think i would ever recomend this place to families and friends. Maybe to an enemy. DISSATISFIED, And a LOSER resident!!!! read more

This is not a children friendly complex. Kids are getting a lot of complains and staff are rude with them. According to the management, dogs can't pee in the grass, came on... it is dogs nature to set their territory. A car was stolen when it was parked inside of this property. I do not recommend Evergreen Ridge Apartments. read more

Evergreen Ridge Apartments - Apartments Near Me - San Bruno, California

I have lived here for about 6 months now and I love it! It's quiet, apartments generally tend to have noise issues but I haven't experienced any! has beautiful views of the ocean, the weather is always nice and cool, and the apartments are pretty good value for the amount of space you get, considering we are talking about the bay area. Also the front office staff have been very helpful and nice. Gave it 4 stars instead of 5 because the apartments are a little bit dated, and could use some updates like new windows, appliances, and carpet. But overall has been a very good experience so far. read more

I love this place. I see bad reports on the managers. They have been awesome to me. I recommend this place to anyone looking read more

Previous Tenant, lived here for about 7 years from 2014-2021, absolutely loved the place. I'm leaving this review because we found our exact same apartment listed on Craigslist for leasing, brought back nice memories. In the 7 years we lived there, we only had a tiny few incidents with loud neighbors, two of which were resolved easily by calling the cops. Other instance was a lady walking her dogs being attacked by raccoons, which I wouldn't say happens every day. Raccoons are always present, but honestly never minded them. As someone who likes the fog, I found the weather there so nice and peaceful, and with the low noise pollution from the area, it was always a very peaceful place for us. The area was always lovely for jogging and walks, parking situation kinda sucked but I would just park on the hill on the other side of the complex and hop the fence (they really should make that another entrance honestly.) they once painted the wall of our building red, only to completely undo it and paint it back to the old color a week later. Besides that, maintenance has always been really pleasant, all of our maintenance needs were always resolved swiftly by very pleasant people. See a lot of complaints about management here, but we personally never experienced any issues with them. Neighbors were super friendly, always had great and pleasant experiences with all of them. I do genuinely miss this place, and if it wasn't for my mother's need to be in the sun more often I would have immediately came running back to this place. read more

If there was a a way to give no stars I would have selected that option. The people there do not care about you and will charge you for every little item. I would caution anyone moving in. Please read the negative reviews from other tenants, they are true. read more

Some of the staff, ESPECIALLY the MANAGER is absolutely rude, unprofessional, disrespectful, and I wonder if she ever went to school to deserve her title as a manager. I wouldn't be surprised if she didn't. She has ZERO communication skills and feels she can yell at people like if they were her kids. No wonder why some of the staff/ maintenance people are like her. I will officially report her. She has the responsibility to be professional and respectful to tenants. If her head is way up in the sky thinking she is the owner of Evergreen Ridge apartments, then I feel very sorry for her. She is a joke as a manager and should be fired or at the very least taught to BE a real manager. read more

This place deserves no star at all. The manager Victoria here does not know how to talk to people and doesn't care about the tenants living here. She will even yell at the tenants and get the car towed. Seriously I've never seen anyone like her. read more

Renters Beware!!! This apartment complex is for people with ONE CAR ONLY!!! The parking is terrible and is short in supply and the Property Management has not only made a bad situation worse by taking away more "free" parking spots and turned them into "reserved". I often have to park up to 1/2 mile away and walk back through the entire complex to get back to my apartment. The management team refuaes to put an access to the back end of the complex to alleviate this situation, and that is why over half of the residents climb a fence instead of walking the 1/4 to 1/2 mile walk. They NEVER mention the extremely bad parking situations to any of the potential tenants because NO-ONE in their right mind is willing to do this... Stay away from this place at all costs... All they want is your money and basically give you NOTHING BUT EXCUSES in return. read more

Don't live here. Our apartment was infested with roaches...it was disgusting. Had the roach man came and spray but them roaches keep coming back. This place don't deserve a star read more

DO NOT LIVE HERE!!!!! We own a well-trained, normal cat. Upon moving out, we had a good pre-inspection, double checked with both Victoria and Ellie that there weren't any damages and that there wouldn't be any deduction from out deposit. All seemed to be smooth until we received a check in the mail ROBBING US OF OUR $1500 DEPOSIT. They claimed that the boards UNDERNEATH the carpet were stained with cat pee and that the place reaked like piss. (Some context: at least 4 of us spent an entire day detail cleaning the place before we left, making sure it was in good condition. In addition, all of our parents had even visited and definitely would have mentioned something). We have lived in a few places before with our cat and NEVER had an issue, not even when he was a kitten. IN ADDITION TO BEING ROBBED, we had paid an ADDITIONAL $500 FOR A CAT DEPOSIT AND $45 IN CAT RENT EACH MONTH!!!! If you own a pet, DO NOT LIVE HERE, they will steal your deposit without a second thought and honestly, there is nothing you can do because you've already given them the money and going to court would cost more than the deposit. And if you don't own a pet, I can only imagine how they will try to screw you over. THEY ARE OUT TO TAKE ADVANTAGE OF PEOPLE! The company that owns Evergreen is viscous too. This is on top of all the previous (Very true) reviews claiming, VICTORIA IS A TWO-FACED, CONNIVING MONSTER, the water is TOO SCATHING HOT TO TAKE COMFORTABLE SHOWERS, and the parking situation means if you have two cars EXPECT TO PARK ONE OF THEM WAY OUTSIDE OF THE APARTMENT COMPLEX! There was even a time where ALL OF THE WASHING MACHINES WERE SHUT DOWN FOR 3 WEEKS and the office did not let anyone know why. My girlfriend went in to figure out what was going on and literally got yelled at by Victoria who told her it wasn't her problem. I hate this place. So happy to have escaped. We tell all of our friends to make sure they take pictures of everything when the move in AND out of a rental so they never get screwed over like we did. read more

This is the most horrific complex ever. Calling them Slum Lords is being nice. The promised construction would be finished in two weeks I have been here a year and a half and shocker it is still going. The hot water boiler has broken four or five times leaving us without hot water for days to weeks at a time. Then they hooked thing up wrong and now I have boiling water for everything even my toilet. The never fix things. Security sucks he/she falls asleep in his/her truck and by passes the pit bulls and the drug deals. Get ready to get jacked for your license registration sticker. To add that to the notes that basically tell you that kids can't play outside and if your pet of any sort makes a peep they will make you get rid of it( by the way I have a cat). Then there is the complex next door that was condemned for black mold would not surprise me if this one has it as well. If you have a brain in your head you will not rent here it could be one of the worst decisions in your life. Might I recommend a nice refrigerator box behind the Kmart you would probably be treated better. read more

Do NOT rent here!!! My brother wanted to look for an apartment as he is moving to the Bay Area and we put the deposit down during a weekend trip to SF. As soon as the 72 hours were done (time when he could change his mind), they called and let him know that he had to go sign the lease in person otherwise he would lose the apartment. This was after we told them we were from out of state and were there just for apartment hunting. We had no issue paying ahead for the first month, but as his actual moving date was set for a couple weeks later, these people wanted him to travel across four states to sign a freaking document. Have these people not heard of DocuSign, power of attorney or anything of the sort? STAY AWAY PEOPLE read more

I'm very happy I'm no longer living in those awful apts and the reason I said awful is because the management is the worse, very rude and there not equal with with all the tenants, I just move out last month and I pay 2 ladies to clean the apt and now they don't want to return my deposit plus they say I own them almost $500 are they nuts, plus is very hard to find parking after 4 o'clock never parking, they don't like when the kids play out side, since we move to evergreen apts back in 2009 we had a leak in the kitchen and every raining season we have buckets for the water it took 5 years for them to fix it, that was insane.. Victoria (manager) I'm happy I'm no longer living there.. Hope people will read all the reviews before renting in evergreen ridge.. read more

I lived in evergreen edge apartments for 14 months and recently moved to los angles for work. What can i Say I Loved It. I loved the Management, I loved my neighbors i loved the area. My two poppies loved it as well. we miss it so much. I had a very BAD experience in the last place I lived in the ***** landlord did not return my 2Xrent deposit. so I was very scared and skeptical. I called & made an appointment to see the apt. Daniel who showed me the apts was extremely nice and friendly after i view the apt I left to look at other places and check reviews online. next day i stop by the apt complex and met the manager. Victoria. I explained to her my experience and online reviews, She was so professional and at the same time so nice and friendly she just put me at ease and I made the best decision ever. I got the apt. from fast and professional maintenance to the way they keep the complex . 5 Star is under rated. I had an issue one night @ 2 AM the on call maintenance was in my apt in less than 10 min taking care of the problem. My poppies had bunch of friends there which they are missing them dearly. The neighbors are Wonderful. everyone so nice and friendly. After I gave my notice because of my Bad experience i was very scared But in less than 4 days from my moving date Victoria (complex Manager) called me she went through each item that was deducted from my Deposit and what my balance would to be refunded to me. Victoria was very Fair which i deeply appreciate. if it was n't for work I wouldn't moved from Evergreen Edge apt. So if you are looking to live in a complex who has a combination of great management and great neighbors close to the city this is it. Oh Did I Mention THEY LOVE DOGS. Thank you Evergreen Edge Apt for magnificent experience. read more

Pros: The apartments are spacious, near a ton of nearby stores, markets, the city and the apt is competitively price. For the most part, I liked living here. Cons: Maintenance workers promptly respond to your requests, but don't ever really fix the issue. We called them to fix the tub 6x before they finally figured to try something different. Also very bad parking. Its impossible to find at night and your guests (or you if you have a 2nd car) will walk 3-4 blocks each time. Also they always hire the most backwards thinking construction companies to renovate the place and they take months to do minor jobs, all while make a ton of noise. Lastly, be-careful when you are checking out. They will find anything to keep your money or charge you extra. read more

Cleanliness of the property is outstanding. Maintenance is consistent and timely. Management is professional, knowledgeable and experienced in the upkeep of the property and in professionally handling any concerns that I have had. I highly recommend this establishment and I enjoy my residence here.The neighbors are friendly and there is a very warm small town feel and atmosphere. :-) read more

My partner and I have been considering moving to these apartments over the last few weeks or maybe last month. We were very excited about a beautiful ocean view 1 bedroom apartment. The apartment site was well maintained and clean. We were told we would receive one parking spot and that another one was not available for purchase. Street parking is the 2nd option, which is not very accommodating. We initially told the staff that we had no animals because we weren't sure if our border collie was going to stay with us or return to live with Grandma. After having numerous problems in the "bay area" finding housing for a large animal we were excited to learn after our first viewing of the property that these apartments are in fact "pet friendly." We decided to set up a time to view the property a 2nd time to make sure that we liked it as much as the first time. We were even offered to be shown two apartments with different prices as well as views. We didn't get the same representative to show us the apartments, but we quickly started up conversation with the new one. We walked or "hiked" to the first apartment without the ocean view. Upon walking up to the second story we discovered that our new representative did not bring the correct keys for this apartment. We did not ever get to view it. No problem, but not professional. We walked even further to the ocean view apartment which we loved. We decided we didn't even want to view the first apartment so it was okay that the keys were forgotten. We are very flexible and know that humans make mistakes just like we do. Since it was our second visit we decided to ask about the animal policy because we didn't want to send our dog away. This is when we learned that while they do allow dogs, the dog must be under 25 lbs, with vet paperwork to verify this. They also discriminate against "dangerous breeds" with this weight limit. Our animal is a 85 lb Border Collie that is not considered a "dangerous breed." We were told on the walk back to the office that our representative would ask if our dog would be considered just in case there was an exception to be made. After arriving in the office, we were immediately told that he would not be considered at all because he does not have vet paperwork showing that he weighs under 25 lbs. After we were very frustrated we left abruptly after saying thank you for your time. We wanted to get the hell out as to not waste more of our time. As we approached the door to leave, our rep hollered "oh can I meet your dog anyway" to which we responded "no I don't think so." Which we found to also be unprofessional to ask to meet a dog which you just denied to even meet to consider for the apartment. Since this, we decided that we still liked the property. Our doctor has recommended our border collie to accompany us as a certified emotional support animal because of so much anxiety about possibly having to send him away without housing options near work. He is no longer a pet. He is a ESA now. Today, I called and asked to speak with the original representative we met on our first viewing. I excitedly told her that because our animal is now a ESA we would like to send in our application to see if they would be able to accommodate us. I am under the impression that this would mean that we would not need the vet paperwork to prove that he is under 25 lbs. I was quickly told that we would not be allowed to apply because of "how things ended" the last time that we visited the office. When I asked if she knew of any other apartments that would be able to accommodate us with our ESA, she was very helpful, and gave me two options. We were not even allowed to apply, and it feels like we are being discriminated against because of our ESA dog. Apartments are quick to give other reasons to either deny or turn you away from applying. I am sorry that we did not let them meet our dog, but we didn't feel it was appropriate after denying him. read more

I applied to rent an apartment here and ran into problem after problem. I am a college student who had my father cosign the lease for me. My family flew in from San Francisco to attend my graduation, and the manager insisted on meeting them in person before renting the place to me. We met in person, and my father filled out all the paper work that they requested. We explained multiple times that they live in Georgia and were only here for this week. After paying a $200 deposit to hold the apartment and sending in all of our paper work, they refused to rent the place to us unless my father flew back to California to sign more paper work. The manager who refused met me and my entire family, already has signatures from all of us, and we offered to sign anything they needed that faxed to us or emailed to us. It was not a matter of income because we make well over the amount needed. We even offered to pay her cash for the duration of our entire lease upfront, or get the documents signed in the presence of a lawyer. She refused everything. My advice -- do not go here. read more

After reading the reviews I decided to give this apartment complex the benefit of the doubt and check it out. I scheduled an appointment to view an apartment and was shown a freshly painted, unit with new carpet and new appliances. I was told a unit with the same floor plan would be available around the time I was looking to move. In order to hold apartment there is of course a holding deposit. We paid the $200 and informed he leasing specialist we would eventually like to take a look at the apartment before move in. I was contacted three weeks prior to scheduled move in and informed the place was ready and if I wanted to move in early they would prorate the amount. I decided to keep my original move in date but did make an appointment to view "MY" unit. When making appointment Nancy was hesitant to get me scheduled stating they had one available to view. This stuck me odd because if my unit was ready what would the problem be in viewing what was set to be mine right? Why would I want to look at another unit? I explained I wanted to see mine. To cut it short I scheduled to come in and view. Upon viewing the unit it was apparent that this particular apartment was far from the condition as the one originally shown. There was a hollow gap between the dishwasher and counter, trim to the apartment was never re painted, bedroom window screen was broken, cabinets were not repainted, dirty, etc. Another unit shown after I stated I would not be renting E9, had a balcony that was rotting and caving in. I was also shown another unit that was still technically under contract by a tenant. There was even a huge bug in the sink!! Evergreen stated that the above problems would be noted on my "move in checklist" and not addressed before move in. Due to the condition of the apartment and the treatment I received from the Evergreen Ridge Manager Victoria Castellanos we will not be leasing the apartment (E9) or any unit with Evergreen Ridge comeThere was a hollow gap between the dishwasher and counter, trim to the apartment was never re painted, bedroom window screen was broken, cabinets were not repainted, dirty, etc. Another unit shown after I stated I would not be renting the set unit had a balcony that was rotting and caving in. I was also shown another unit that was still technically under contract by a tenant. Evergreen stated that the above problems would be noted on my "move in checklist" and not addressed before move in. Due to the condition of the apartment and the treatment I received from the Evergreen Ridge Manager VICTORIA Castellanos we will not be leasing here. The staff at this complex needs better customer service/ professional training. Manager Victoria hung up on me and was yelling over the phone. Even sarcastically told me she wished my brother well on his surgery before hanging up! He is set to have brain surgery! Nothing to be sarcastic about. Ellie on the other hand was wonderful but as far as Victoria and Nancy; they definitely need to get sent to seminars on how to handle themselves professionally. To top it off I am going to have to fight to get my $200 hold back from them. It's not a lot, but for the simple fact that this complex has misrepresented themselves I will do what I have to do! NEVER rent here!!! read more

Evergreen Ridge Apartments - This is the apartment with he rotting balcony! Be careful!!! - Apartments Near Me - San Bruno, California