update:
Melissa,…read more
Thank you for responding. I want to clarify several points for accuracy and transparency as you must have been told otherwise.
American MasterCraft's name was presented to us directly during the referral and communications related to this project, and the individual who performed the work identified himself as operating under that association. At no point were we informed that this was unauthorized or unrelated to your company until after the work was left incomplete and concerns were raised. Barry, himself, along with my 3 witnesses that personally saw Barry, Jason and the gentlemen with a ford truck
There is documentation, including messages and representations, connecting the work performed to American MasterCraft and affiliated business names. .
From the homeowner's perspective, workers arrived at our residence, performed partial work (Which still remains unfinished), accepted payment, attempted to change pricing mid-project, failed to complete the agreed scope, and then ceased communication. Lets not forget after contacting me (barry), Barry sent out Jason the very next day at 10am, i made Jason called Barry in front of me, my wife, my father and a worker at our home that we had to paused service for while Jason came by, Barry answered the phone and said he said he sent Jason to do a estimate. Regardless of internal authorization disputes, the result for our family was and is the same: incomplete and damaged work with no resolution. Jason did receive payment with a receipt from us as he didn't have one on him and we have the bank statement after he kept pressuring us to pay him.
If your company name was misused, that is a serious issue that you need to address with Jason & Barry, your worker you are denying, and one you should investigate internally. However, as the homeowner, I can only review and document what was presented to us and what occurred at our home along with what i, personally, experienced from this company. My review reflects my direct, first-hand experience and remains accurate. see updated screenshots.
We are willing to communicate privately, We are willing to update or amend this review if the situation is resolved and the outstanding work and payments are addressed and handled. At this time, however, we have chosen to move forward by hiring another licensed contractor to repair and complete the work that was left unfinished. Given the costs incurred to correct the damage, we are evaluating our options moving forward. Our goal is resolution and accountability, not conflict.
This review reflects our personal experience as homeowners and is shared solely for transparency.