Had a phone convo with Raven and Tyo did our tour. Top notch customer service. Beautiful building…read moreand great amenities. Its like why move anywhere else. We are excited & cannot wait to move in!!!

Don't move here. it's not safe! The pool will not open until who knows when and the elevators and…read moregarage stay broken!!!!! Not worth what they charge. Better properties nearby with Owners/ Management Companies that care about their tenants and exhibit excellent customer service!!!

I moved in at the end of May and faced issues immediately: bugs, broken appliances, incorrect keys,…read moreand a loud ticking noise from plumbing that still hasn't been fixed. My parking spot constantly floods with sticky liquid, and the garage was filled with spiders. Despite promises of cleanliness, pest control, and security, none existed. The gates stayed open, trash piled up, and noise from neighbors was constant. Photo and video proof went mostly ignored, and I couldn't access the portal for weeks. Some things were fixed, but the unit remains noisy with creaky floors and walls that transmit everything. Maintenance visits outnumber my own guests, and I've had to clean after each visit. I tried to remain patient, but after reporting issues, management became defensive. The property manager initially dismissed the plumbing noise as "normal" despite video proof--then later admitted it was loud. I asked to move to a nearby unit, but was told no without even seeing it. She also assumed I couldn't afford anything else, despite never asking for my budget. One alternative was offered--smaller, darker, and just as noisy. Delayed mailbox access caused missed DMV appointments, and even though I had a sticker, my car was towed--feeling more retaliatory than fair. Staff also made inappropriate comments and treated me like I was hostile for simply following up. Billing issues followed. We were supposed to get a free month but were still charged. I was told I could move but got no help and was pressured to leave on an unrealistic timeline despite limited resources. Plumbing left a hole in my ceiling for weeks, and when sealed, the fumes made the bedroom uninhabitable. The manager entered without notice and admitted the noise was real, but said nothing could be done. Then I received an eviction notice addressed only to me--not my roommate--and was told the free move would be voided if I didn't comply. Meanwhile, rent charges weren't even corrected until months later, yet I was hit with a late fee. Now I'm dealing with staff who are defensive and avoid calls by routing me to a call center. I've been made to feel like I'm the issue just for holding them accountable to what was promised before move-in. The complex was recently pressure washed, but pests remain and my parking spot is still disgusting. If I could go back, I would never have signed a lease here.

This is the worst place to live. The buildings aren't maintenance or maintained and the property is…read morerunned down. The ladies in the rental office are rude and very combative. Since living at Truman park I have had floods in my apartment which has damaged my personal property. The leasing office and the owner refuse to fix the issue. They don't value their tenants and move anyone in the complex cars get broken into and the neighbors are very noisy. When you call the rental office to complain of the noise they do absolutely nothing. The tenants are allowed pets with nowhere for them to use the bathroom so as you can imagine they go in the front of the building. The apartments have mold which maintenance paints over to cover up the issue. There is never any parking because multiple people who don't live here use the visitor passes to park I want cars. They have moved people from all walks of like into the community so now there is constant trash in the parking lot and noise throughout the apartments. This is not a safe place to live if you report anything to the rental office theyDO NOT follow up. Plus who wants to live with sewage issues and mold. This is currently in my apartment. I have taken the rental office to court we are currently waiting for them to be served. I would rate this place no stars but it won't let me post.

Extremely disappointed. I relocated from out of state and trusted Steeplechase based on a previous…read moretour. Big mistake. My unit wasn't cleaned before I moved in, my security deposit was misapplied, and I've had multiple unresolved maintenance issues: leaks in the wall and ceiling, a dishwasher hose that sprays everywhere, lint backing up from the dryer, and peeling bathtub/sink surfaces that were painted, not properly glazed. The hallways are consistently dirty and poorly maintained -- nothing like what I saw during the tour. Maintenance hasn't addressed any of my concerns, and the leasing office staff completely changed less than a month after I moved in. I normally give the benefit of the doubt and don't write negative reviews, but I'm sharing this in hopes it leads to some kind of resolution.

Kierra Lee is beyond unprofessional. She reviewed herself on Google from my phone, under the guise…read moreof pulling up the application with the apartment unit. Please see my updated review below. I never left a 5 star review or a comment stating "kierra was great", but to my surprise I received an email saying thank you for the google review. It has now been switched to a 1 star review. This is very weird and truly made me uncomfortable. While on the tour she asked for my phone to pull up the website for my application. I believe at that time is when she left the comment herself from my phone. Very disturbing. Truly disappointed and disgusted. I will be elevating this matter.

Find someplace else to live. I've lived here with for about three years and I renewed my lease only…read morebecause I hate moving. The apartment itself and the maintenance staff are amazing. However, some of the people that live here makes the experience a nightmare. You can tell they're not used to nice things. This place is a glorified NYC housing project. We pay a LOT of money to live in the slums. For starters, this is supposed to be a smoke free building; that's the main reason why I moved here. They make you sign an addendum and everything acknowledging it. The kicker is they don't even enforce it. I complain regularly and they do absolutely nothing. I continue to get the smell of weed in my apartment daily. The garbage is another issue. We have a trash chute but some of the neighbors leave their trash on the floor in the trash room expecting the staff to clean it up. Someone left their trash on the floor overnight and now the hallway smells like there's a decomposed body somewhere. Just pure laziness and selfishness. I've seen the trash room overflow a couple of times. There is a rodent infestation. It got so bad a couple months ago where almost all of us had a mouse in our apartments. I've never lived with mice before and I never want to do that again. Having a mouse in my home wasn't a pleasant experience. Parking is supposed to be secure, but someone's tires were stolen and they break into cars. For whatever reason the fire alarm randomly goes off after midnight and it's loud. No fire. It just goes off and we have to wait for PGFD to come and turn it off for us. Maintenance is top tier. I had one issue where my work order was canceled but I called them and they can to fix whatever was broken.

To Whom It May Concern: I moved out on May 20th 2022, and you Mosaic is charging for April? How can…read morethat be done? You guys already/ Staff already stole my $500 vacuum. I had no choice but to move for safety reasons , homeless/ mentally disturbed sleeping near my apartment door. Furthermore, apartment #333 with drug and late night party activities, with the side door left open. Garbage pilled up with mice running around the building. Resident with dogs, letting them crap on the rugs. So now you guys want to steel my deposit? I believe you need to think this over and send me my $300 deposit. Respectfully Mr. Tyrone G Johnson

I'm writing this review because I had about nine maintenance concerns, and Calvin showed up with a…read moresmile and resolved every single one in about 30 minutes. He was kind, friendly, professional, and incredibly efficient. I'm so grateful for his help. I also want to recognize the entire maintenance team. They are consistently outstanding, and Calvin is a beautiful reflection of that excellence. Thank you all for the care and pride you bring to your work.

I been living on the same unit for over 3 years and new management has made lots of changes, I wish…read moreany of them would be actually beneficial for the residents. Front desk is extremely rude. Green areas are becoming better but the grass and trees are often leave unattended for multiple weeks. Managment changes contract rules like nothing so they can start charging more. Service fee is a good example of it, it's just a dollar but they don't explain what is for. Trash service fee, this is a new one. 18 dlls which we were not used to be charged and with previous management we didn't have any sort of trash recollection problems that now days we see. Shortage of Maintenace personal. I think as of today 5/7/2024 there is only a couple of maintain ace folks, nothing to complain on them, really polite and efficient folks, but you can tell they are under lots of stress due the lack of more personal The lease agreement does not cover any incidents on the unites so you have to get insurance in advance, basically management doesn't want to hold accountable for nothing, if you lack such insurance, you will be charged 25 monthly. Ah yes and almost forgot, parking is a special thing here, you can't own two cars and want to park both on the property even when there is plenty of parking spots available, this is management policy to only allow one car per resident, you might consider making an owner change on your cars to your partner. I would have definitely recommended this property to anyone two years ago BUT not today.

If you are ready to move into a place where your car is broken into every month. Lack of cleaning…read morebefore moving into the unit, MOLD in the ceilings and MOLD within the walls, MOLD under the floors, children being sick from the mold, consistent flooding and carpet repairs, bug infestations, Lack of communication from the property manager, no security service, lack of proper compensation....... then this is the property for you! 10 horrible months of living here. Beware before signing a lease because they will not let you out!

Customer service sucks from the time you enter the leasing office. They aren't considerate of time…read moreeven when you've scheduled an appointment days before.

I've lived at Woodmore Grand for the past year, and my experience has been nothing short of…read moreexcellent. The maintenance team is efficient and responsive, and I'm always impressed by the consistently clean elevators, hallways, and lobby each morning. The property is well-maintained, parking is always available, and the community is peaceful. One of the highlights for me is the thoughtful monthly events--whether it's a holiday celebration or an appreciation breakfast or dinner, it's clear that the team goes the extra mile to make residents feel valued. Kudos to Paul, the property manager, and his staff. Paul is doing an outstanding job managing the community, and it truly shows.

*** NEW UPDATE *** 6/9/2024…read more Woodmore Grand Sides with Maintenance Crew I'm extremely disappointed with how Woodmore Grand Apartments handled the theft of $1500 from my unit. The maintenance crew I believe allegedly stole the money during a routine maintenance visit, and instead of addressing the issue, management has sided with the crew. They never even confronted the team with the allegations. To make matters worse, they have placed the liability on me, refusing to take any responsibility for the incident. This lack of accountability and support is appalling. I cannot recommend this place to anyone seeking a safe and honest living environment. Avoid Woodmore Grand Apartments at all costs. ***STAY FAR AWAY FROM HERE*** On 6/6/2024 they were doing some kind of inspection on apartments. They only have 2 maintenance people in which one of the 2 entered my apartment and allegedly burglarized it. They stole cash from me but was kind enough to leave just a few dollars behind. I found out after they did the inspection. Meanwhile the money that was "placed there in the morning" was gone when they left. Filed a police report Case # PP24060700001377 RMS # 24-0033079 Cpl. J. George #2735 Let's be clear there was armed robberies outside, cars being vandalized, stolen, and tires stolen on several vehicles. I gave them grace on that because I wanted to give them time to fix ilthe problem. Where I drawl the line is when they allegedly give keys to criminals and access to my personal property and belongings. They rifled through my drawers, opened up my boxes that had sunglasses and they were actually rearranged. They cased the whole place. At this price point they are touting luxury apartments but you have real thieves working there. Best believe I will be contacting the news because I feel it's my duty to make sure that people are VERY aware of the type of employees that are holding master keys to your apartment. Rent here at your own risk. Nothing is safe here not even your privacy.

I've been living in this apartment for a few months now, and while I do enjoy the spacious…read more2-bedroom, 2-bath layout, there are major safety issues that need to be addressed immediately. If they are not resolved, I would seriously consider breaking my lease. First and most concerning is lighting. When I step off the Metro in the evenings, it is extremely dark. More than half of the street lamps that line the path to my building do not work. As a short, small woman in stature, this makes me feel genuinely unsafe. Walking home in near darkness creates a situation where I feel like someone could jump out at any moment. This is unacceptable. Second, building security is severely lacking. While the building and garage technically have key fob access, the gates and garage doors remain open 24/7. Recently, my partner had to physically run a homeless person out of the stairwell. That should never happen in a building where residents are paying over $2,060 per month in rent. Lastly, the dog waste problem is out of control. Many residents own dogs, which is fine, but the amount of dog feces left around the property is overwhelming. It's everywhere -- and walking through piles of dog waste in the dark, when you can't even see where you're stepping because the lights don't work, is absolutely disgusting. These issues are not minor inconveniences -- they are quality-of-life and safety problems. Until lighting, security, and sanitation are properly addressed, I cannot recommend this property.

Participating in a contest for Fall 2020 at Century Summerfield. I enjoy DIY and craft projects so…read morethank you for the opportunity! Check out all we are thankful for!