This company is beyond criminal. DO NOT RENT FROM THEM whatever you do, this is a mistake. RUN FROM THEM! They will rent you a property with out functioning utilities. You will pay $400 a month for your water bill due to leaks before you moved in and their negligence, and they will not come out and fix it. My garage door malfunctioned and noone would come out and fix it for months, it would randomly open and it would be like that all hours of the day and night with anyone being able to access my house, I had large cracks that you could put your phone through on the ceilings in the bedroom due to the settling of the house from the water leaks and they did not care. Several broken appliances, I had an electrical issue when I moved in and all the lights strobed, they took a month to fix it. This company is a joke, they will not refund anything they promise. I have contacted a lawyer, but I suggest you stay far away from these crooks. They are a disgusting company. Let me add that they ask you to leave a good review for them when you first get issued the rental, before you even move, that's how they get any reviews beyond a 1 star, I'd leave negative if they'd allow me to. read more

Incompetent and dishonest operation. When they took over, they did not do a move in inspection, they did not meet with the tenant, they actually lied to me about the type of deposit the tenant had (I had to find out on my own). I had 4 different points of contact (Evernest "property managers") during the 5 months Evernest were managing my rental. They had performed repairs on behalf of the tenant several times totaling well over $500 without permission or consent from me. They are extremely understaffed. Many times you call the line and key in the code for "owner/investor" or "tenant" and no one answers. However, they are happy to text you back when you key in the code for "new/prospective client". They also lie. A lot. They would not call the tenant on my behalf. I had to make sure the tenant was out of the place, myself and my realtor collected keys, and made sure the tenant has vacated personally because Evernest could not perform even this simple task. After the tenant vacated, they had the nerve to charge another month of property management fee several days AFTER I had made sure the tenant left the premises, which I will not pay under any circumstances. Do not let their well produced youtube videos fool you, these company is incompetent and will not return phone calls, they will charge unauthorized repairs to your unit, and charge you triple (4 GCFI outlets they charged me $750 to replace). They are NOT running a legitimate business. Disgusting behavior on their part, not professional. read more

James B got it right. You are literally a number and any issues will never be handled or taken seriously. Zero communication. Zero. Terri Alexander only changed her approach after escalating issues all the way up to Dijana Panic some regional manager. Still fell short. Then Dijana acted like she was so sorry and made false promises about calling me back and handling things. Then disappeared. Another unresolved, false promise, no communication situation. They just don't care about their customers. They offer the cheapest rates but it'll be the biggest mistake, but go find out. read more

I applied for a rental and was denied solely on the fact I have an Alaskan Husky which they say is a prohibited breed. I ready through the list multiple times and Alaskan Husky is not on the list. Siberian Husky is on the list but they are different breeds. I even called and asked by phone and was told that he was acceptable since he was not Siberian which tend to run quite a bit larger. So now I've spent $245 in fees (Nonrefundable of course)for them to deny me for my dog. They will rent to me if I get rid of the dog though. How could I get rid of my dog Ive had for 12 years? read more

We rented a house from Evernest 6 weeks ago. Great communication during the rental and move-in process. In a span of 3 weeks maintenance has had to come out 4 times. Jason is very helpful. The problem now is that over 2 weeks ago one of the toilets flooded. A plumber said it needs to be replaced. Multiple calls to Evernest and we are given no updates on when it will be fixed. There are 4 people in this house using a toilet in one of the bedrooms. No communication from Evernest. The maintenance requests are being deleted. read more

I am a businessman of over 50 years standing, I have owned multifamily all during that time. Evernest is by far the worst property managers (?) I have ever employed. I could write a book but I do not wish to relive the horror. I will simply say the company is inept in every way possible it is to be Inept. read more

I believe this company might need a class action lawsuit: I have helped a friend apply here using Section 8: Other small 3 bed homes with no with street parking, no carport/garage go for around $1000 a month. This is $1200. The other Evernest duplexes are 700 square feet 2 bedroom 1 bathroom $825 per month. They started at $1000 per month and slowly went down because no one wants them. It has no fridge and no stove included. Both properties have been on the market 60-94 days. They are holding out on high rent in the hopes someone desperate with Section 8 comes along. *Tons of hidden fees. $39-49 per month for AC filters and credit protection. The price is the same even if your unit has no ac units. *Administration fee is $250 PER YEAR * $100,000 in renter's insurance required. We understood it to be added into that $40 a month fee but it's not..you pay it on your own at $25-50 a month depending on your credit, etc.. This is liability renter's insurance for THEM not you. You add your goods on there but they want the house to be covered at least 100K if you mess something up or have electrical problems or have a fire. You are basically paying for their house insurance. *She signed a lease 3 days before the month ended. ALL the monthly fees are still due that 3 days at the full rate.. Next, no bug control . She complained of roaches from day one yet your lease says YOU pay pest control. Next, let's talk about scams. This company actually uses two names and one tax number. Evernest is also known as GOLDEN KEYS. The housing lady told her that she should have never rented from this place due to scams. Housing said, under Golden Keys with the same tax number, this place turned a living room into a bedroom in order to get more rent cause Section 8 pays several hundred more for 3 bedrooms than a 2. The only problem with this was this house now had no living room. Luckily, a housing inspection caught this and stopped it from going through. They said they have had other scams here also. * The deposit is one month's rent plus yearly administration fees of $250 per unit- if your credit if at least 590. 560 or below, you have to pay a double deposit. *Applications fees are $65 PER PERSON. If you and your husband are applying and you have two kids that are over 18, it is $65x4 which is $260. IT is non-refundable. *Next, There is more to applying at this place than buying a house. Expect to connect to your bank account, driver's license, check stubs, checking account statements. Next, They did not bother to take it off the market while they are processing her paperwork or mark it as pending as anything. Next, they will not give you a lease until you pay a deposit. No lease until $1350.00 was paid. We had to beg and we finally got a blank lease to read. No keys until the utilities are in your name. At first (until she complained), they backdated her lease date to housing to a week-- It was still online showing active for rent and this place is backdating her rent date a week early to get an extra $250-300 from Section 8. She complained and it was changed. Then, she pays $1350 in deposits, everything is approved, lease is signed, and she is denied keys. You cannot have keys until all the utilities are moved to your name so you might be paying rent 5-15 days with no keys and not being allowed to enter your own house. *THERE IS A MOLD CLAUSE meaning, if this house ends up with black mold or any mold, THEY WILL NOT PAY unless you can prove beyond a doubt they hid it before you moved in. Next, She was desperate because she was homeless. There is ALOT of maintenance that they expect from you. Some of it is normal like changing light bulbs. There is actually a part in there that I am going to load on here about fixing your own water pipes. Next, there's no maintenance on the weekends. It is 95 degrees in Arkansas right now. There is no working AC and they were told about it not working 3 days ago. Today is Friday. Maintenance does not come on weekends and will not come until next week. read more

I got water leaking thru my walls and molding in my storage room and water leak out and I hate I done this I haven't been here but two months and I am living in unsafe environment and I called there office and also emailed them and they said email meld and did a d they said they waiting on company and owner but I am wanting my mo ey back so I move somewhere else safe read more

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This has been the absolute WORST management company I have ever dealt with. When you call the LR office, you don't get a live person at that LR location, you have to press a button and a robo text will respond back with basic questions, waste of time. Then if you select you have a Maintenace request, it is transferred to China, India or some foreign place with "reps" that have terrible English. SOOOOO frustrating. I rent a house that is well over $2000 per month and my ice maker has never worked. I have put in multiple maintenance request, and later, I'll receive an email that states my request has been "cancelled" just a few days after I put them in. With no reason why. If you are thinking about renting...very important to ask who the property management is. If it's Evernest.....RUN! You will not be happy. read more

0 stars of 10, I'm literally living a horror film, this company is heartless and soulless. They give you the run around, take your money and don't reply once lease is signed. I had a signed lease, utilities in my name, deposit paid, movers set to move me in and no key code. I literally had to hound them for my code to receive a key. No one came to do a walk through, I reported a broken set of blinds, doors missing from one bedroom and one bathroom the MANAGER canceled my request. In my legal binding contract it started appliances would be delivered within x amount of business days if not already in the house here we are a month later no stove or fridge. It was a "move in special" for $250 off if you sign before January 20th, which I did it wasn't applied to my account. I've called all the fake numbers listed, emailed all the bot emails and no one seems to care at all. I work really hard for my money, the lights are acting up and the heat is out now but no one to fix any issues. I was taking the high road and the brighter side of things at first like use this as a steppingstone to prepare for when I buy a home and no one is responsible just for my own sanity. This is getting out hand though because this isn't my actual property and they have a "maintenance team". Im beyond disappointed and I just want to wake up from this nightmare. I'd advise any and everyone to stay away this leasing company. read more

If I could give zero stars I would. Do not use Evernest as your property management company. And do not rent from Evernest. This company is absolutely horrifc. Their customer service is the worst I've ever experienced. Let me walk you through my experience as a renter from them: The first few months were fine and we had no issues...until our last month there when we decided to break our lease because we couldn't spend another minute in the house managed by Evernest. (Oh and we moved on Thanksgiving day it was that bad). We encountered a main sweage blockage in our home. Not entirely their fault, not our fault at all, but they were extremely unprofessional in how they handled the situation. It took them 4 days to finally tell us they would get us a hotel to stay in as we did not have access to any water or use any facilities in our home. They booked us the cheapest hotel in the most dangerous area of Little Rock. We showed up to the hotel and turned right around because we felt unsafe. After a week with no water or facilities, the main line was replaced and I had to clean the literal sewage that backed up our lines and filled out bath tubs and toilets. How disgusting that was to clean up what could have been other people's waste. And also talk about a health hazard? They didn't even offer to have someone clean it. Following that we decided we needed to break our lease and move. I emailed, called, left voicemails for a month with no response. I ended up having to text the manager to have her get a hold of them to call me back. Eventually they got back and said our deposit would be sent in the next 60 days. So we moved out on Thanksgiving day. Still had to pay the next 30 days. Well on the 60th day we still had no deposit or notice. So I decided to email them to let them know we were going to contact a lawyer since the lease agreement clearly states they have 60 days. Of course they email back right away and say they had sent the deposit. Well 2 weeks later we finally get it and low and behold, they charged us. The letter just said "general cleaning fee" for $250 and carpet cleaning fee for $220. Now here's the kicker. We didn't even have a strand of carpet in that house. So I responded and said we want our money back. They said they would give the carpet cleaning fee back not the general cleaning. So I asked for proof of what the general ceaning fee was used for. Took them 2 months to finally send me the proof and what do they send me? A picture of a single bug, and 2 smudges on the wall. So in conclusion, this place is a rip off and unprofessional. I would also like to state that I have lived in 8 rentals during my life and have never not gotten my entire deposit back because I leave zero damage and deep clean the entire place. Do not use this company, they treat their renters like sh** and renters do not lease a property through them, they will screw you over. And god forbid you ever have to go through what we went through with them. read more

I normally don't do online reviews, however I'm making an exception here. This has to be one of the worst companies I've ever done business with. They can not be reached by phone, at least not in my experience. If you do call you will get a voice mail, it's usually full and can't take your message, when you do leave a message you will not receive a call back. They have repeatedly ignored and cancelled maintenance request. For example they ignored calls and request to cut the grass until the city got involved as the grass got to height of the city trashcans. You can email them, but in most cases you wont get a reply for several days and it's almost a guarantee that they won't answer your direct questions or make an attempt to understand what you are trying to communicate. They charge fees that may not even be in the lease, mostly due to not all tenants being on the same lease terms. So you really have to double check all your charges. You can also be charges fees for having outstanding fees. But my chief concern is the utter lack of communication and disregard for the tenants living in the property. This is without a doubt my least favorite company I've had to do business with. If I could I would have broken my lease months ago to avoid working with them. I'm not saying all the people there are bad people. It's just so poorly run that I can't imagine a situation in which I could recommended them. In fact I would actively tell anyone I cared about to avoid this company at all costs. Maybe they work great for property owners and just not for tenants. But if you are looking for a home or apartment and they come us as the managers please consider another option you will regret it. read more