Keep seeing & hearing the "We really do care" nonsense. Went to Dr. Spencer for a simple tooth…read morebuildup. Was told by Dr. Spencer before they would do the procedure I needed a $1500 deep cleaning. Ended up going elsewhere. Smiling faces sometimes don't tell the truth. Thanks Dr. Spencer, found a great dentist who really did care.

I went to Dr. Adam Cohlmia to replace an ill-fitting crown placed by another dentist. I was very…read moreclear from the start that the crown's fit, color, size, and position were critical, as I'd been struggling with chewing, talking, persistent facial pain, headaches, and even feeling the old crown pressing against my lip. I trusted Dr. Cohlmia to address these issues, but unfortunately, the experience was both disappointing and deeply upsetting. Dr. Cohlmia removed the old crown, rebuilt my tooth, and placed a permanent crown. While the temporary crown offered some relief, the permanent crown caused immediate problems. My headaches and facial pain returned, the crown was visibly whiter than my natural teeth, and it protruded against my lip. On top of that, it "clanged" against my bottom teeth while chewing and caused me to bite my tongue, leading to significant discomfort. I scheduled a follow-up appointment for an adjustment, and while it helped briefly, the same issues returned within days. When I called for a second adjustment, I had to follow up multiple times before I was seen. During this appointment, Dr. Cohlmia's demeanor had changed drastically. He appeared visibly annoyed, and his tone was dismissive and gruff. He argued with me, repeatedly saying, "I don't know what you're complaining about; the crown looks great." I tried to explain that the issue wasn't about how it looked but how it felt, as I was still in pain, unable to eat normally, and relying on Tylenol to get through the day. Rather than addressing my concerns, Dr. Cohlmia became increasingly hostile. He raised his voice, called my concerns "ridiculous," and sarcastically suggested refunding me, saying, "How about I refund the crown because nothing is wrong with it?" At this point, I felt trapped, embarrassed, and overwhelmed. Dr. Cohlmia was standing over me, visibly angry, and his dismissive attitude left me in tears. The patient rooms lack privacy, so this entire exchange could be overheard by others. When I agreed to the refund just to end the confrontation, he stormed out of the room yelling, "So ridiculous!" My embarrassment only grew when the front desk staff asked me to open my mouth and show my crown to them in front of other patients. To make matters worse, the office couldn't issue the refund that day and refused to provide written confirmation, simply stating I'd receive a check by mail within 30 days. The entire ordeal was humiliating and unprofessional. Dr. Cohlmia's care fell far below any reasonable standard. From dismissing my pain to his unprofessional and aggressive behavior, he showed a lack of compassion, understanding, and basic respect. I trusted him to help me with a difficult situation, but I left feeling worse physically and emotionally. If he wasn't capable of handling this case, he should have said so upfront instead of responding with hostility when the crown required multiple adjustments. I wouldn't recommend him to anyone seeking competent or compassionate dental care.

I really enjoy my visits to Five Points Dental. The staff and Dr. Roessler are both friendly and…read moreprofessional, which makes the experience comfortable from start to finish. All of my questions are thoroughly answered in a way that's easy to understand, and I never feel like I'm being upsold on unnecessary services. I highly recommend Five Points Dental for your dental care needs.

I really love the staff at Five Points Dental. They always are friendly and make sure you're…read morecomfortable. It's a nice touch to have the tv's in the ceiling so you have something else to focus on other than the dental work being done.

I'm not big on writing reviews, but I knew I had to write a review the moment I left this place. I…read morecalled this dental office on a Friday afternoon, and explained that my son was scheduled for oral surgery elsewhere, and that I didn't feel comfortable with him going to that place anymore, but he needed treatment. We were booked in for Monday. Our old dentist had been giving me a run around for months, and I wasn't able to get my son's dental records over the weekend. The ladies at the front desk were very understanding. They accommodated our needs to the best of their abilities, and made me and my child feel at ease. Dr Jasmine was so kind, but knowledgeable. I left there feeling comfortable that my son was in good hands, not just in the hands of someone chasing a paycheck. In fact, not only did it cost less than our old dental office, but she purposely split the work up into different sections to make my child more comfortable. I highly recommend!

I just left this office after the most thorough cleaning I have ever gotten. then Dr Shakya came in…read moreand gave me a very thorough exam. they accepted my insurance. it doesn't get any better than this. love these lovely ladies. 5 stars all the way.

Dr West has rebuilt the tips of eleven of my teeth (twice), installed crowns, and made me a partial…read morefor molars missing since I was a teen. I'm a neck cancer survivor, and don't have the bone density for implants. If I did, I'd have had no one but Dr West and her team make them. What a pleasant place to visit. She also introduced me to the best electric toothbrush on the market. Dr West continues to stay ahead of the field!

Dr. West and her team are fabulous! I would highly recommend this office to anyone needing dental…read morecare. Everything is done with excellence and quality. Cassie is wonderful, and I have had such a good experience working with the team. I have felt truly cared for, and they are willing to accommodate based on personal needs. I can't say enough good things about Dr. West and her team! What a phenomenally run practice.

Dr. Berdy recommended that I needed 4 fillings when only 1 tooth was hurting me. The first…read moreprocedure went well and the tooth no longer hurts. However the other procedure for the 3 teeth did not go as well. One tooth the nerve was damaged during the procedure and when I brought it to his attention he just said that it's a side effect from having tooth surgery. I'm so upset by how he's handled this situation and now I have to travel overseas for 2 months with tooth pain because I leave in a few days for my trip and he doesn't have time to fix it. Instead of 1 star, I'll have to give 2 stars because the front desk team and his assistants are nice. I don't think I'll ever be back here. I'm so upset by everything because on a tooth that was fine, I'm pretty sure I'll now need a root canal.

Very professional, knowledgeable, helpful, and just a very nice place to get your dental work done…read morecorrectly

They were able to work with me regarding my EOB. Very thankful…read more I had a lot of doubts after getting the EOB, but they we're able to help.

I've never in my life experienced a doctor so rude and unkind .i left in tears and the assistant…read morethat was also in the room helped me out the back door and apologized for his behavior .Dr. Gesek was so mean and hurried he didn't wait for the novo Caine to take effect and painfully grabbed my cheek while he was giving the shot in the roof of my mouth. He needs to retire before one of his patients comes back in to retaliate and beats the daylights out of him which he would deserve wholeheartedly!!!! The rest of the staff is just fine- he just needs to kick rocks!!!!!

I just got out of my first dental appointment and I loved it. They are located in the first floor…read moreof the building I work at so I had to give them a try. I barely had to wait. All the rooms are themed with a scenery. I saw Dr. Murray he was super nice. I loved their professional.

After several phone calls to Carlson and my dental insurance company, both my insurance claim and…read moreappeal were officially denied. Turns out, Carlson should have taken a less invasive, more cost effective procedure first. Most recently, I was told that one of my molars was cracked and needed a crown. When asked if there were any other options, I was flat out told no. So, I asked what my insurance was going to cover and was told 50% (which matched my policy). I asked what my out of pocket cost was going to be, so they gave me an "estimate of charges." Come to find out, they don't actually contact your insurance to get a real quote or to obtain approval. I was told that they give you an estimate based on your policy, or what they can pull from the web. Had they communicated with my insurance like I asked them to do, they would have been told it would not be covered. So, in short, they guessed. And I get to pay for it. I also found out that it's a legitimate practice to accept someone's insurance but bill them under a SHARED SERVICES carrier. This means, there is NO contracted rate and YOU have to pay the entire bill when they deny it. Seems to me, this is a very effective loop-hole for medical provides. How is that fair? And what's to stop any medical provider from pulling this on people?!? I had been going to Carlson for the last 5+ years, and previously had nothing but good things to say about them. Now, I'm left in disbelief that they would do this to people. I do not recommend them and would warn other patients to call on your benefits yourself. Clearly, they won't!

Horrible. My wife described her appointment as torture. This POS didn't even wait for the numbing…read moreto set in before he ripped out teeth. My wife came out shaking and crying. Luckily the numbing kicked in for the ride home but during the procedure it was not and he didn't care. She felt all of it. He's lucky I was not there in that office. Men... do Not send anyone you care about to this man. He told her it's not pain you're feeling it is just pressure. BS. We will never go back to him. I advise you to do the same.

Awful experience. I had a tooth extraction almost a year ago. I made the payment on the spot and…read morethey told me they billed the insurance for the rest. I didn't hear anything more for 10 months. Then suddenly I get a bill from them saying I owe them the rest, adding finance charges for every month since last year and, when I call my insurance, I find out they never billed them. I start calling them every few hours. It's day 3 of that. Nobody calls me back. Calls go to answering service who pass a message that vanishes. Terrible. Horrible experience. I would never deal with them voluntarily and would have not if it hadn't been an emergency.

Dr Wood is so darn sweet and kind. Great bedside manner and she truly cares about you. Her staff…read moreas well are amazing! She is also a very skilled dentist.

I moved to Jacksonville in May 2024 from New York and was initially nervous about finding a new…read moredentist. I visited San Marco Dentistry for the first time last week, and the moment I walked through the door, I felt at home. From the front desk to the clinical staff, everyone was warm and welcoming. Charlene performed my cleaning, and it was by far the most thorough cleaning I've ever had. She didn't rush and even went back over a few spots to ensure everything was perfect--her attention to detail truly stood out. Brandy, who prepared me for the doctor, was also incredibly kind and attentive. The entire office is well-organized and creates a comfortable environment. I'm genuinely looking forward to my next visit. Charlene, in particular, deserves special recognition--she clearly takes great pride in her work and genuinely cares for her patients!

I love my new dentist. The staff is super sweet and took really great care of me during my visit. I…read morewas a little nervous because I had been trying to find a new dentist since before the pandemic after a bad experience with a chain dentistry practice. San Marco Dentistry made me feel at ease.