Visiting a friend here for the 1st time. Never knew this…read moreHospital existed. The Security at the front desk are very polite and courteous. The staff upstairs are very helpful.

Recounting my family's experience at St. Catherine's of Siena Hospital is nothing short of…read moregut-wrenching. We lost my mother a few months ago in the ICU of this Hospital; I am just now bringing myself to do my part to help future residents of Smithtown and the surrounding area -- especially the older population. I have always respected the medical profession in general and never based my assessment of a facility or provider on whether an outcome was a good one, or even on bedside manner. I have seen the inside of several hospitals in this country and abroad; some had great reputations; others not so much; some offered exceptional care in certain specialties, or had a handful of doctors that stood out in each Department; some were clean, some were dirty; some were in areas with a higher crime rate; others run down by financial scandals; some had a great nursing staff that overcompensated for a slow response by physicians; some doctors talked down to patients' families, but were competent; a few hospitals and physicians/providers were incredible all around, while two friends had post-op complications from hospitals with superior reputations. No hospital or system can be perfect, but I would never have imagined that the worst ICU of any hospital I have seen would turn out to be situated in a quiet middle-class town in Suffolk County. On the day that our loved one was brought here, I told two friends (one from Suffolk, one who studied there) that I would be going to see my mother; one said, "she'll be fine; Stony Brook, right?" When I told them she was routed to St. Catherine's of Siena, both friends looked at each other, stunned; they then put their heads down and said not a word... The lack of communication, low energy, inadequacy of bedside oversight, overuse of PAs, inconsistencies, nonchalant arrogance/rude comments/insensitivity of ICU hospitalists, reliance on external consultants who were delayed/never came/were never called and the lack of accountability (in one or more instances the Physician on call being listed as "Intensivist", and may have been a PA), can only be described as the opening chapter of a poorly written novel.What would transpire is pages of hardship with the patient improving and then regressing at the hospital's sleepy schedule of evening hours and weekends; we became aware that the Hospital did not have certain technologies that could have helped our loved one; meanwhile they didn't want to try others that they did have available, and we knew that we had to transfer her. The drama escalated when they repeatedly refused to transfer the patient at the request of the family. The hospitalists became hostile, and several providers gave every INCREDULOUS excuse in the book to not have her transferred; that she wasn't severe enough to transfer her for a technology that they didn't have; then that she wasn't stable enough to move, that we have to wait till Monday; that nothing is going to happen on a Sunday night; that they didn't have transfer forms "that's over my head"; that we'd have to speak to Legal; that Medicare has to get involved, that we would have to pay for transport (we agreed), that we have to provide the specific name of a receiving doctor, even though the receiving Hospitals were asking that they call their Centralized line etc. etc. The grand finale came when we tried to escalate through patient advocacy, WHICH IS VIRTUALLY NON-EXISTENT. Family members were told that they were being annoying and that St. Catherine's is as good as Cornell and Columbia. There were numerous comments made that risks shouldn't be taken on older patients. Sadly, our vibrant mother passed away in an overall spiritually defunct and cold ICU, weeks later. None of us know when we or our loved ones will need medical care or where we will be when that happens. In life we have to be humble. That said, residents of Smithtown/surrounding area should make themselves aware of the routing protocols for 911 calls; many will be sent to St. Catherine's even if a patient's records are at Stony Brook, as in our mother's case; she was routed to St. Catherine's but still had to wait over 20 minutes in the waiting room. You/your loved ones must strongly advocate for your health and/or your transfer from this ICU if you sense you need to be moved. It's possible that the Administrators, having learned of some of the comments, actions/inactions of the ICU staff at the time, might have since made changes; still, I suggest being prepared. The Dept of Health number for emergency situations when the patient is in the hospital, is 1-866-881-2809. Consider calling a Health Care Lawyer and going to the media/social media if ICU won't respond to your wishes. I would love to see a moratorium on admissions to this ICU pending investigations, or for the hospital to morph into a non-urgent Clinic. I will offer the star in this review to the handful of nurses who understood what had happened and cared.

Save your time and money to go to another place, i've never been to an abortion clinic where they…read moreask you and your significant other for ID to get in and if you don't have ID, you can't get in, I understand asking her for id but to ask me as if I'm seeing the doctor is out of pocket. I'm here to comfort my significant other through the procedure, but can't because of ID issue. Never heard of in history. So now I have to wait out side while she experience going through this in that place by her self, and With so much bad reviews, how are they still operating? Places like this forget that the community keep you employed once you start making people feel uneasy in the community then you start getting bad reviews, but keep it up you guys are doing a great job. Not!!!

Upon arriving, my girlfriend asked questions pertaining the guidelines that you guys follow she was…read morethen introduced to complete condescending attitude for simply asking questions not only is this a hard circumstance and a critical situation, (crystal and dany are the employees names at the smith town location) but then they proceeded to laugh and make comments behind the front desk while other customers were there we asked to speak to a manager and she continued to get one of her friends instead of the manager because manager was not on site and then yelled something through the glass and continue to walk into the back I have already contacted my attorney and will be perusing this in no way shape or form should a human being have to go through that and already making me of the hardest decisions a human can endure completely made her feel uncomfortable and even cried to the doctor about it I have video evidence of everything and will be following up with Chanel 12 news I am a first amendment auditor and have a massive following on social media (246k followers) I would like the front desk girl to be either re educated on how to handle customer service or fired some form of punishment is definitely required and I would like someone to follow up with me immediately as all this is being data logged in case me and my lawyers decide to peruse this case of

Don't think this office gives a damn about you, because they don't. When you're in pain after they…read moreoperate, they'll be sure to call you back never, and then the horrible secretaries who work there will be sure to tell you to piss off when you call. I wasn't treated this way when operated on by NSLIJ. I'd suggest going that route, and skipping this bunch of uncaring doctors and staff.

From the owner: Varicose Vein Treatment, Spider Veins, Dialysis Access, Vascular Healthread more

Dr Lehner is a great doctor. Haven't seen him in a while. I hope he's doing well! His staff is…read morelovely too.

Dr Lehner is a great Doctor but has been out of the office due to medical emergency (per his…read moreStaff). A note on the door says he will be out another month due to emergency surgery. Hope he is ok. When he returns he needs to hire new staff that care. They will not answer phones or return calls. He gets 5 stars and his staff gets 0 stars. I've had to get a new primary care doctor as with him out the staff will not help me out with refills. Good luck to him and speedy recovery. I was his patient for over 10 years for normal medical check ups and such.

The best part of my visit was the receptionist. She was knowledgable and professional. Other than…read morethat I had a constant feeling of malaise. The nurse was unprofessional. She asked personal questions with my other family members present. These questions were best left for a private setting. I went with my twin brother as we always try to coordinate our schedule. The doctor mixed up our paperwork, which is understandable up until you correct the mistake. It became frustrating after having to correct her a forth time. In general, Neither I not my brother will be returning to this establishment unless we absolutely have to(We won't have to).