Visiting a friend here for the 1st time. Never knew this…read moreHospital existed. The Security at the front desk are very polite and courteous. The staff upstairs are very helpful.

Recounting my family's experience at St. Catherine's of Siena Hospital is nothing short of…read moregut-wrenching. We lost my mother a few months ago in the ICU of this Hospital; I am just now bringing myself to do my part to help future residents of Smithtown and the surrounding area -- especially the older population. I have always respected the medical profession in general and never based my assessment of a facility or provider on whether an outcome was a good one, or even on bedside manner. I have seen the inside of several hospitals in this country and abroad; some had great reputations; others not so much; some offered exceptional care in certain specialties, or had a handful of doctors that stood out in each Department; some were clean, some were dirty; some were in areas with a higher crime rate; others run down by financial scandals; some had a great nursing staff that overcompensated for a slow response by physicians; some doctors talked down to patients' families, but were competent; a few hospitals and physicians/providers were incredible all around, while two friends had post-op complications from hospitals with superior reputations. No hospital or system can be perfect, but I would never have imagined that the worst ICU of any hospital I have seen would turn out to be situated in a quiet middle-class town in Suffolk County. On the day that our loved one was brought here, I told two friends (one from Suffolk, one who studied there) that I would be going to see my mother; one said, "she'll be fine; Stony Brook, right?" When I told them she was routed to St. Catherine's of Siena, both friends looked at each other, stunned; they then put their heads down and said not a word... The lack of communication, low energy, inadequacy of bedside oversight, overuse of PAs, inconsistencies, nonchalant arrogance/rude comments/insensitivity of ICU hospitalists, reliance on external consultants who were delayed/never came/were never called and the lack of accountability (in one or more instances the Physician on call being listed as "Intensivist", and may have been a PA), can only be described as the opening chapter of a poorly written novel.What would transpire is pages of hardship with the patient improving and then regressing at the hospital's sleepy schedule of evening hours and weekends; we became aware that the Hospital did not have certain technologies that could have helped our loved one; meanwhile they didn't want to try others that they did have available, and we knew that we had to transfer her. The drama escalated when they repeatedly refused to transfer the patient at the request of the family. The hospitalists became hostile, and several providers gave every INCREDULOUS excuse in the book to not have her transferred; that she wasn't severe enough to transfer her for a technology that they didn't have; then that she wasn't stable enough to move, that we have to wait till Monday; that nothing is going to happen on a Sunday night; that they didn't have transfer forms "that's over my head"; that we'd have to speak to Legal; that Medicare has to get involved, that we would have to pay for transport (we agreed), that we have to provide the specific name of a receiving doctor, even though the receiving Hospitals were asking that they call their Centralized line etc. etc. The grand finale came when we tried to escalate through patient advocacy, WHICH IS VIRTUALLY NON-EXISTENT. Family members were told that they were being annoying and that St. Catherine's is as good as Cornell and Columbia. There were numerous comments made that risks shouldn't be taken on older patients. Sadly, our vibrant mother passed away in an overall spiritually defunct and cold ICU, weeks later. None of us know when we or our loved ones will need medical care or where we will be when that happens. In life we have to be humble. That said, residents of Smithtown/surrounding area should make themselves aware of the routing protocols for 911 calls; many will be sent to St. Catherine's even if a patient's records are at Stony Brook, as in our mother's case; she was routed to St. Catherine's but still had to wait over 20 minutes in the waiting room. You/your loved ones must strongly advocate for your health and/or your transfer from this ICU if you sense you need to be moved. It's possible that the Administrators, having learned of some of the comments, actions/inactions of the ICU staff at the time, might have since made changes; still, I suggest being prepared. The Dept of Health number for emergency situations when the patient is in the hospital, is 1-866-881-2809. Consider calling a Health Care Lawyer and going to the media/social media if ICU won't respond to your wishes. I would love to see a moratorium on admissions to this ICU pending investigations, or for the hospital to morph into a non-urgent Clinic. I will offer the star in this review to the handful of nurses who understood what had happened and cared.

Simply wanted to pay a bill online. It looks like I need to be a doctor to do that . When I have an…read moreaccount number , why do I need to select if my doctor was specialized in this or that, his last name that and if he was a physicial or surgeon...total waste of time

Whoever answers the phone name Alexandria (for scheduling) may have been one of the rudest people I…read morehave ever met in my life. She shouldn't be dealing with clients and is extremely rude. I've been going to stony brook for years and have never come across anyone this rude and disrespectful.

I was a patient at the Patchogue office for many many years and was treated by Sanjeev Jain for…read moresomething that as it turns out, I did not have. I was expecting to die fairly soon, I moved to Arizona to be with my son and daughter-in-law to die. I did find a new doctor at the Mayo Clinic who found my NY diagnosis was a bunch of bulls**t. I had been diagnosed with an incurable blood cancer, the treatment was basically blood transfusions, I was prescribed a medication (Danazol) which caused paralysis in my legs, hospitalization for 3 months, then rehab for 4 month, I had to learn to walk again. My doctor in Arizona diagnosed me with kidney failure, started me on dialysis and immediately I began to feel better, before this diagnosis I was in a wheelchair because I was too weak to walk, couldn't drive, it was hell. After the new diagnosis my life changed significantly. Please, get a second opinion before taking Dr. Jain's word as final or I would actually tell you to find a different doctor and still get a second opinion

The office is clean & organized, staff & Dr. Galeas was friendly. My GP sent me here as a…read moreprecaution. Gave them my insurance info. After my $50 copay, I received a bill for $23.95. Their office couldn't explain it, & billing sent me back to the office for the Dr to explain. While waiting for the office to call me back, I received yet another bill, now for $123.06! Something is up with their billing/coding department that needs to be reevaluated. My insurance is pretty straightforward & I'm not sure how one could screw it up. People going to this office type, especially, have enough to worry about. Patients shouldn't have to babysit their billing department to make sure they do their job properly. So to relieve the stress of dealing with NY Blood, I called my insurance company. The agent called on my behalf & made them fix their issues. I'm hopeful that they corrected their mistakes fingers crossed. So that's my suggestion, get your insurance company involved, or go elsewhere.

Dr Lehner is a great doctor. Haven't seen him in a while. I hope he's doing well! His staff is…read morelovely too.

Dr Lehner is a great Doctor but has been out of the office due to medical emergency (per his…read moreStaff). A note on the door says he will be out another month due to emergency surgery. Hope he is ok. When he returns he needs to hire new staff that care. They will not answer phones or return calls. He gets 5 stars and his staff gets 0 stars. I've had to get a new primary care doctor as with him out the staff will not help me out with refills. Good luck to him and speedy recovery. I was his patient for over 10 years for normal medical check ups and such.

Here's the Scoop! I brought my grandson here because he needed a checkup for school. It was so…read morecrowded I didn't think we would get out quickly. To my surprise he was seen in about 30 minutes and the bedside manner was excellent. We arrived around 9am and we were done by 11am. I was very pleased with the staff and doctors at this CIty MD location. Especially since my grandson get an appointment with his regular physician.

Tried to pressure me into getting a covid/flu test. My parent said no. she tried to convince my…read moreparent until i looked her into the eyes and told her no. I need a strep throat test. She got nasty and roughly gave me a strep test. Care quality 2/10.

I was on 17 North #52 ... Thank you to all the nurses there...I was in so much pain and without you…read more..I don't know how I go home.. ...TARA ... was so good taking care of me ! Sam and Adiria & Barbara ...too... Jerry Z

Stony Brook is a great hospital. They care about their patients, with excellent staff and doctors…read more The lobby has a Starbucks and a Yelp-rated food court with a grill station and prepared hot food. For reference, the Starbucks closes around midnight, and the food court area closes for a short period at night and then re-opens. There are two main ways to get to the emergency department-either from the main floor and going down the escalators from the Starbucks or entering at the main ED. Pretty convenient. Parking for visitors is on the pricier side and it may be tough to find a spot earlier in the morning, but since they renovated the parking lot you should be able to find something. The breast clinic right across from the main visitor parking lot has free parking (only for patients and visitors for the breast center). For anyone looking for the surgical ambulatory care center (where they perform smaller surgeries) it's located right next to/behind the breast clinic so drive into the parking lot for the breast clinic and circle to your left and it should be right there.

Went to the Setauket Location last week of July. I go every…read more6 months for an eye check up with Dr. Chaudrey. In my opinion. The wait is shorter at the Commack location. The Setauket location is busier.

Terrible at this Setauket location. About 50 people in the waiting room and 10 on line to check…read morein. People yelling at staff and elderly patients sleeping in the waiting room. Like something out of a movie. I left after waiting almost an hour once a smiling nurse came out and thanked everyone for their patience.

This was my first time at the office after changing to a new primary doc. By chance, I found this…read moreoffice from searching the Oxford United list of doctors. My appointment was for a yearly phsyical. I have several health issues due to various reasons. I figured I'd go in, turn my head and cough and that's that. But before I even speak of how well my experience was, I want to call out the nurse who had talked to me when I was in the room waiting. She was, personal, kind, understanding, and good listener. I hope she reads this, I'm so sorry I didn't catch your name. On to Ms Bianca, my nurse practioner. I don't know if I'll be able to properly verbalize how fantastic this woman is at her job. Normally when I head to the doctor, I wind up getting my regular asthma meds and then thats that really. That's not what happened today. I've had a series of injuries over the past few years and not only did she address the issues, she made it a point to take it a step further, I assume because she wouldn't want to miss something she should have caught when I was there. Very thorough in everything she did. I left with a handful of paperwork, that was all detailed and simple to read and know who I should be speaking to next. I also was given detailed pages of information for all ailmnets that were discussed. But besides how well she does her job, her bedside manner is 100% perfect without question. I'm currently in a situation where it will be some time before I can get back to the doctor regularly, and she made sure encourage me to come back (She doesn't have to ask me twice. Place is great.) no matter the circumstances. I felt like I was talking to someone I knew for much longer than an hour. She makes every effort to speak to you in a way that you'll understand, and feel comfortable with. In the end, most doctor's office are pretty garbage. This isn't one. Once again, I was seen by Ms Bianca NP (Not putting last name for privacy?). I'm sure all the doctors are great options but you cannot miss by going with Ms. Bianca. If you guys ever read this, thank you again and stay safe.

I am writing to express how upset and frustrated I feel after my recent experience with Huntington…read moremed group. I attended my regular medication appointment last week and clearly explained that I would be traveling to Italy soon. To ensure I would not run into any issues, I submitted my medication request early. Despite this, my request was left unaddressed for over three days. Now, I am being told that the doctor is away and the nurse practitioner is unavailable, and that no one else can process my request. This has left me in a very difficult situation and feeling both helpless and offended. The Dr is amazing. His staff is horrible and remiss in my care. Leaving me without my medication cold turkey is also dangerous medically. Since I tried to discuss this on a number of occasions, and this is not an unusual occurrence, I felt I needed to come to Yelp, so other patients would be protected from this experience and maybe Nyu will do something about it.

Horrible Medical Facility!!! Dismissive Disrespectful Staff on 2nd and 3rd floors…read more Made me wait over an hour past my appointment just to tell me I couldn't be seen by Dr. Pillip, but instead by a Nurse Practitioner.

Used to be a great Dr. Now you can't get anyone oh the phone, they take you forever to call back…read morewith results and when someone does contact you, they are in the Philippines. He also now has the nurse practitioner seeing most of the patients. Completely unacceptable. He seems more interested in making $$$$ with his weight loss clinic.