LOVE this office. The staff are amazing and Dr. Dougherty is not only gifted with excellent…read moreknowledge and skills but even a great bedside manner. Highly recommend their practice!

From the owner: Rhinoplasty, Facelift, Eyelid surgery, Botox, Filler Injections, Otoplasty, Facial Reconstruction,…read moreCleft lip and Palate Surgery

Everything about this Practice is just wonderful. Office staff are friendly and efficient. The…read morewaiting area is bright and nicely decorated. I saw one of the many specialist in this location a few years ago that ultimately ended with me being referred to an Endocrinologist. I'm here today with a Friend but remember well how comfortable everyone here makes you feel. This is definitely the place to go if you need an ENT.

EVMS practices continue to impress. My visit to EVMS ENT Surgeons further reinforced my feelings…read more Located on the 1st floor of River Pavilion on the Sentara Norfolk General/EVMS/CHKD complex, the River Pavilion offers the convenience of complementary valet parking for patients. Access from Brambleton near the Midtown Tunnel is convenient not just for Norfolk, but also Portsmouth, Chesapeake, the Shore Drive corridor in Virginia Beach & the Northern sections of Suffolk. The entire staff is friendly & helpful, from the check-in desk, Medical Assistants & Nursing Staff to the Physicians. I love the way they remember you from one appointment to the next. My last visit was with Dr. Volsky, the Otologist I was referred to for a lifetime issue that had never previously been diagnosed. My appointment with the EVMS Hearing & Balance Center was to provide him information for this appointment. Dr. Volsky came through the waiting room late & in scrubs, having been called away for an emergency surgery. But such can be expected for physicians of his caliber. It also gave me time to complete the extensive questionaire, which I later learned (unlike a lot of physicians) he actually studied before entering the examination room. It was a long wait in the exam room. But I didn't mind. Patients with earlier appointments had to be seen first. They too had been waiting for him to return from surgery. Dr. Volsky completed an extensive examination & knew my other conditions & medications. I was extremely happy with his level of care & the next steps he ordered performed. He was congenial & extremely knowledgeable. Completing my satisfaction level was his question as to whether I had a ride. Although his exam didn't reach that of the Hearing & Balance Center, it did make me slightly off balance and dizzy. This is a practice that I highly recommend. You will leave knowing you're had a great level of care.

EVMS Hearing & Balance Center is so high tech, thorough & nice. From the front desk to the hearing…read moretechs to the balance tech, they were all amazing. The center is located on the ground floor of River Pavilion at Sentara Norfolk General. Enter off Brambleton onto Gresham then loop around through the back section of the complex to the covered entrance way to River Pavilion. Free valet parking is available for patients. The location is convenient not just for Norfolk but also Portsmouth, Northern Suffolk & Western Branch via the Midtown Tunnel. It's an easy drive for those of us in the northwest section of Virginia Beach. I would suspect that the areas of Chesapeake with easy access to the Downtown Tunnel & I-264 would also find it a convenient location. Only knowing that this testing was required before seeing the Otologist that my Otolaryngologist had referred me to, I wasn't quite sure what to expect. The only thing I did know was that archaic inner ear testing by a Virginia Beach ENT decades ago had produced a violent reaction. Because of his bedside (chair side actually) manner I never returned. So I brought a driver. The two tests were scheduled for an hour each. So I knew they would be extensive. Hearing was first. I was amazed by both their high tech equipment and extensiveness. The techs were extremely nice, even showing me a computer printout of the graphic results at different pitches & vocal sounds. I didn't understand the hearing testing being required because my complaints never included hearing. But my later research indicated that hearing could be related to inner ear & balance issues. After they finished they sent me to balance, which I learned would be the area where I would be tortured. :) The technician was a very competent & compassionate administrator of torture, just the opposite of what I had experienced decades ago. The equipment was even more futuristic than hearing. Three tests were administered. I made it through the first two with mild results & thought, after the an explanation of the last test, I had made it through the regiment without a violent reaction. Wheww.... But not so! What I thought were just black goggles were actually computerized & measured everything going on as all three tests were administered. During the 3rd test I told the technician what it felt like my eyes were doing. She confirmed that they were, which was my first indication that she could see everything going on inside the dark cave my goggles created. I didn't even make it through the first half before the results gave her the information the doctor needed to work with. Afterwards she was very nurturing, which was much appreciated. As I sat on the table I told her that I wanted to research the science behind why that type of testing would make me so sick. She provided me with a pamphlet on all the tests which would be immensely helpful when I recovered. What was meant to be an hour test stretched into 1 1/2 hours before she walked me to sit in the lobby with my driver. "Don't worry", she said. "The Doctor won't torture you. That's my job." :) She was great. The paperwork to be completed before the testing was extensive. I feel that they gleaned more information for the Otologist from both the testing & paperwork than any other specialist I've ever seen. And believe me, that's quite a lot! I am so impressed with the EVMS specialists. The EVMS Hearing & Balance Center comes with my highest recommendation for anyone with inner ear issues. I've never had a hearing test before. But I can't imagine any practice being as thorough and well equipped as this. Thank you EVMS, not just for being a great medical school but also for the amazing practices of your faculty members. Coastal Virginia is very lucky to have you.

As party of the testing they changed the settings on my aids. Great improvement!! Now I know my…read morehome is noisy. Heating system, dishwasher, microwave all noisy. Used to be very quiet. Staff was excellent, attentive and professional

Dr Reeves is an amazing ENT! He has performed 7 airway surgeries on my son and continues to provide…read moreoutstanding care. We live an hour away from the hospital and would travel further if need be! I can't say enough about how wonderful he, his team, and all of CHKD has been during all of our 12+ hospital stays these past two years.

I went to the Suffolk office for the first time today to discuss my sleep apnea. I had to get my…read morenose probed; to do this they had had to spray a numbing agent in my nose to run down my throat. When this happened I went into a panic attack - I suffer from severe PTSD. The PA on staff, Alexis Gurecki, was amazing! She took her time with me, helped me through my attack and made me feel as though nothing in the world was wrong. This lady went far beyond expectations and was there for me. I really appreciate everything she did for me.

I have been a patient of the Suffolk practice for over a year. My son and I both receive weekly…read moreallergy shots. The office staff and Alexis are amazing but their billing department are purposely double charging and stealing money from their customers. I have never been in the office without paying for our shots, as a matter of fact, that's the first thing they take is payment. I have on several occasions received a bill or been in the office and told I have a balance so I'd pay it. It wasn't much between twenty to fifty dollars. I always thought it was something my insurance didn't cover or a new vile so I would pay it. On one occasion, I received a bill and decided to really look at it and it was for shots I already paid for. I called and spoke to the billing office and the young lady said oh let us check into that. The answer I received was it was for a past bill, NOT for the services the bill of particulars was listed for. I told her that didn't make sense, but I paid it. Again I get another bill dated for shots I paid. Again I paid but this time I asked for a bill of particulars for bills and payments received since I've started getting shots. There were three charges that were paid not listed. I left messages and no returned calls. Last conversation with the billing office, I was at a zero balance. Again I received a bill for the last two shots I received that I have receipts for because after not receiving the email receipts I requested a print out. If anyone has had a similar experience please post, I am now looking at taking legal action and I know I am not the only client who has experienced this. I am now looking for a new ENT, I will NEVER go back. Sad really because the staff is great but because they have crooks in their billing department they have lost my business!

I called the office in May of 2025 to get an appointment, which was set in July of 2025. Today I…read morereceived a call from them to tell me for the third time that she will not be in the office on the day of my appointment. I asked if I was ever going to be seen, and the lady on the phone said they were booking in January of 2026. Don't bother calling this office, as I guess they don't care about helping new patients at all. Eight months of waiting. I doubt they would have even gotten me in for the appointment in January because they just keep calling me with the same song and dance. I guess she puts any new patients as her last priority. I told the woman on the phone that I would be finding another ENT office to visit.

Another great experience with an EVMS specialist!…read more I was disappointed when my EVMS Otolaryngologist, who knows how tough I am, referred me instead to an EVMS Sinus Specialist, Dr.Kent Lam. The findings discovered in a Brain MRI & a followup Sinus CatScan left both my Neurologist & myself with little doubt that the findings would require Sinus Surgery or biopsy of a lesion/cyst/polyp/nodule to determine exactly what it was, possibly just being filled with sinus fluid. General Anesthesia is something I avoid at all costs due to comorbidities. Thus my pleading to my Otolaryngologist who knew I would be fine without General Anesthesia. Going into the examination room I was prepared to plead my case. In this instance I lost. Dr. Lam didn't budge, refusing to do sinus surgery without General Anesthesia. He wasn't familiar with the many complex procedures I've had performed without General Anesthesia. There was a good outcome. Before my appointment Dr Lam had researched my records and found the nodule was there in a Cervical Spinal MRI a number of years ago. The size hasn't changed since then. So his recommendation was to just monitor for now. Dr. Lam did prescribe an anti inflammatory nasal mist. His Medical Assistant came in and demonstrated how to use the device. She indicated that it was a very expensive drug. They would have to go through a period of coverage denial followed by their justification. The process could take weeks. Not a problem with me. I've already been texted the first denial. I feel comfortable with both Dr. Lam & his Medical Assistant. He didn't push me into surgery and had done his homework prior to seeing me, which I'm not certain some doctors do. His Medical Assistant is knowledgeable, explained the medication and approval process completely and began the process immediately. Dr. Lam's office is conveniently located near the entrance to River Pavilion on the Sentara Norfolk General complex. Valet parking is offered for patients. Rhinology shares a location with other EVMS ENT specialties & the (dreaded) Hearing & Balance Center. The employees in the multi practice office are extremely nice and friendly. It's a pleasant place to see a physician.