Sent my turntable in to have the tonearm rewired and a new cartridge installed. I was never…read morecontacted about the work being completed. Upon arrival only half of the work was finished and parts were missing. WOULD NOT RECOMMEND

Where do I start? Great Service Friendly? Cost? All of the above! Brought in an old time record…read moreplayer, the kind that plays 33 1/3 and 45 RPM Vinyl records that didn't work, Met Jon(owner) who looked at it and knew right away what was wrong. He re-attached the belt that drives the turntable and bingo, it now worked. Not only did he fix it, he gave me some pointers on how to extend the life of it AND how too connect it to existing equipment in my house. Now the best part, he didn't charge 1 penny, smiled and was happy to take care of it, Need I say more than I will always go too Jon for any electronic needs, nope, he's my guy from now on.

I have had an excellent experience with JS audio through the years, and I remain a loyal customer…read more Dave, Jason and Steve are all very knowledgeable and an absolute pleasure to deal with. 10/10

I had been struggling in trying to figure out if it was my wonderful Classe amp (sold to me 20…read moreyears ago by Joe Stromick..he's the JS) or if my Dynaudio speakers were the culprit to dropped and lousy sound. I started talking to Dave. He said he was scheduled for overseas travel, but he had an Atoll integrated amp on the floor. I said that's what I want (having an Atoll CD player that has been terrific). He came to my house and set it up on the evening before hiss flight. Problem solved. That's what I call going way out of the way. JS remains JS all these years. I don't think one could do better.

Hello, Friends. I purchased an open box SVS sub from IQHE…read moreand it was a home theater junkie/discerning consumer's dream. Their inventory, competitive pricing, service, coaching by Sean, GM, and fast delivery turnaround time were all impressive. Sean is a friendly, insightful HiFi equipment master class dealer with integrity. I have elevated IQHE to the top of my home theater dealer list and I recommend them, with my confidence that your shopping experience will also be stellar. Cheers to IQHE's Greatness.

From Virginia to California in 1 week…read more I chanced upon IQ Home Entertainment online and decided to make a phone call. Sean made the time and we had a spirited audio conversation. He offered me a pair of Focal Sopra 1 at a good price. I emailed him saying I'd think about it. Next day, called him on the phone. "Hey Sean, you know those red ones? Let's write them up before I change my mind." They arrived in a week. A B&W center channel speaker is arriving tomorrow. Thanks from your West Coast customer. Highly recommended, even from the other end of continent!

Vu doesn't keep his word. A year ago he agreed to testify as an expert witness in my trial against…read moremy sister for violating state law: as my fiduciary when I was ill, she unlawfully gave away my stereo and 20,000 LPs and cds. Yet he took vacation on trial date, forcing me to end lawsuit and sue again in fed ct. Trial will be late this year or next. He tore 1 year plus from my life. Recently I wrote him the huge harm he's done; ignored me.

If you are at the highest of high end audio this is the place for you. Restored gear from western…read moreelectric and custom Speakers as well as super high end brands . This is really a special place and Vu the owner is a true gentleman and expert .

I have asked Bruce to help me with a number of things over the past few years from repairing my…read morewife's grandfather's antique radio, to cleaning the inside of some of my older solid state equipment, to in-home consultation on hi-fi and a potential home theater set-up. He's very knowledgeable and helpful.

We have a 20-year old Bose that stopped working a while ago. I tried to get it repaired with no…read moreluck. Everyone recommended that we buy a new wireless system instead. Then I found Bruce, who got it working perfectly again, much to our great delight. He also helped us update the way we control certain functions, including making custom switches for us. He's fantastic to work with: knows so much about sound systems and is perfectly willing to research what he's not familiar with. His fees are reasonable and fair, particularly, given the wide range of experience he brings to bear. Highly recommend Bruce - you will be happy with his results.

Great experience. We ordered a tv which was broken when it arrived. It was not Graffiti's fault,…read morebut their response was outstanding. You can tell a lot about a company when things go wrong, especially when it's not their fault. They could not have been more helpful and responsive in making things right. It was as if the problem had occurred in their own home. The installers were really hard working and professional. What I realized was that if I had bought the TV from Amazon or Best Buy, which I had been considering, I would have been totally screwed when the tv turned out to be broken. Graffiti beat amazon and Best Buy's price, and provided the personal service that I never would have received from a major retailer. Highly recommend!

Graffiti gets an F for failing to follow-up, despite numerous attempts to hire them. If a company…read moredoes such a poor job of communicating with prospective customers, I imagine it's just as bad or worse once they've got your money. My advice? Forget Graffiti and keep looking.