I'm not from here and let me tell u they saved my butt today for a flat and they were very quick…read moreand when they said 10 minutes it was ten minutes I appreciate you guys and the driver were friendly each time

Word of advice to older women using Patriot. Sit in the back of the cab and play dead. If you try…read moreand even have a simple conversation you will be told "you are just like my wife" in a negative way. Also one of your drivers absolutely needs anger management as he watches you from rear view mirror and will verbally admonish you if he doesn't like the look on your face. What a horrible experience God help me, I was not making a face, I just got picked up from hospital with a diagnosis of heart failure and this cab driver is yelling at me because he thought I was making a face? WTF

Answered my initial call within 2 rings. Came about 10 minutes early. Clean car, courteous driver…read more Got to the airport with plenty of time to spare. Would use them again in a heartbeat.

I called for a quote but for some reason it was processed as an order. When I called to find out…read morethe cost for the upcoming trip, I was told by Joseph that he would have to call me back to give me a definite quote, because he was driving. He did say it would be around $50. I asked him what he needed if I decided to use service. He said that he needed payment info and to fine tune the instructions. I said I would keep it in mind and hung up. No money was exchanged and no confirmation was sent out. Since I did not receive a good vibe from him, I hired another company. The day of the pick up, he showed up anyway. My employer got in the car thinking it was the reputable company I hired, not Trusted Ride. When the ride was over he asked my boss for payment. My employer was confused as he thought the trip was prepaid. My employer called to let me know what was going on. I spoke with Joseph and told him that I did not hire him, the ride should have never happened and that any instructions would be considered cancelled since nothing was completed. He started yelling and arguing with me. Bottom line, he swooped in and stole the paid trip from another company. It was very shady and I will NOT use this service again. Future customers, be aware.

EXCELLENT service above and beyond all expectations!! I have used this service many times to and…read morefrom Logan from Burlington. Yesterday I had a 1 day trip to NYC and took the Acela from 128 Westwood. The driver showed up early for a 6.15am pick up and was supposed to pick me up at the station at 8.30pm to take me home. This is where they went above and beyond and exceeded all expectations. My train was delayed due to a problem on the track. I texted the driver we would be 30 to 60 minutes late based on the delay. We finally got into the station at 12.40AM over 4 hours late and the driver was waiting for me. I really did not think he would wait over 3 hours for me, The car was clean and nice, the driver was great, and I can not say enough good things about them I highly recommend this service Great service, great people

BEWARE, the price quoted on their website when you make a reservation is not the true price! When I…read morereserved the cab on their website, I entered all the information--our address, destination, time, credit card information, and paid the $1 reservation fee, but did not receive any confirmation email of the price quoted. Instead, a few hours later I received an email from BOSTON AIRPORT EXPRESS with "edited booking details", quoting a price over $20 higher. There should have been be no confusion about the price with so much information provided upfront.

When you are without a smartphone in this day and age, you learn to be resourceful, or at least…read moreknow when you should pre-plan for the situation. The setting: Snow has begun falling and a blizzard has been forecasted with 12-18 inches of snow possible. 9:32am 2 rings and fella who sounded nice enough picked up my call. They can take schedule ahead, but sure, I can call them later to see how long it would take for them to get a taxi to me. Given their responsiveness to my flurry of phone calls, I came up with this list of taxi cabs to call upon when I am in need of a cab in the area: Marathon Cab (781) 354-2807 Veterans Taxi (617) 527-0300 went straight to auto voice, press 1 for human Newton Yellow Cab (617) 332-7700; don't know when the drivers might stop driving given the weather conditions (reasonable human response) Patriot Taxi of Waltham - went straight to voicemail with a promise to call back (this made it to my list because some other numbers just rang and rang with no pick up whatsoever) (781) 301-1322 Holden's is AT Newton Center, so even though they did not answer my call, I could just walk over and see if there's anyone there to talk to if need be. (Newton Red Cab (617) 796-7770 sounds like a good choice, but they were all booked up for the day.) *** When I actually needed them *** When I called them as I was trekking along on the T, they had no availability. Bummer. 3 stars cause that can be expected in this weather.

Do not use this service. I had to call three times for a confirmation that they were coming to take…read moreme to the airport and never got a confirmation by email as promised. Really? Unreliable.

The ride was safe and clean and The driver was personable and friendly. Thank you for a nice trip…read moreback to the airport.

From the owner: Bentley Taxi Provides Airport Taxi, Taxi Service Email Or Call, Air Conditioned Taxis, Local And…read moreLong Distance, House Pick-up, And Outside Town Service To The Waltham, MA Area.

Friendly person on the phone -- my ride arrived a couple of minutes early -- friendly, helpful…read moredriver -- got me to the airport swiftly -- reasonable flat rate -- all just right. Thanks! PS This was 12 August, btw.

Watertown Taxi is absolutely phenomenal, and I would recommend this transportation to everyone in…read moreBoston and the surrounding areas. Moe (owner) picked me up from Boston Logan Airport and was promptly on time and easy to find. It was my first time going to Boston Logan Airport, so he provided me with clear directions on the phone where to go for pick up. He was waving and very friendly. I was picked up in a brand-new Mercedes SUV and it was super clean and spotless inside. His driving and presence made me feel very safe and secure. It is important to mention the price of Watertown Taxi Service!! There are flat rates from Boston, MA to Watertown, MA which is unbeatable, compared to Uber. Ordering an uber would have been $88.00 plus tip for one way but with Watertown Taxi, there are cheap flat rates. Additionally, after making my online reservation through their website, I received a confirmation email from Moe and he tracked my flight number the day of to ensure the pickup time I entered on my reservation initially, matched my actual arrival time. This Company offers transportation services to and from airports, but also provides local transportation to restaurants and any destination you are looking to go to. If you want a safe, clean ride in the Boston area, contact and use Watertown Taxi!!! They will exceed your expectations, just like they did for me.

Goldies experience exceeded expectations. Was headed to hospital and not in great shape. Driver was…read moreon time and car was clean and comfortable. The driver himself helpful and pleasant. Communication with scheduler is great. Provided information the day prior. Cost extremely reasonable, but worth more for that level of service.

Asking specifics and not giving me the runaround. I did not use the business...this time, But I…read morewill on my next trip.

Today, Waltham Taxi saved me from myself. Silly me completely missed my alarm this morning and woke…read moreup in Waltham with LITERALLY 90 minutes until my flight from Logan was scheduled to depart. I hastily gathered my things and called a cab which arrived in 10 minutes, as promised. Told my cab driver, a very nice gentleman, that my flight was in about an hour and ten minutes from that time and he said "No problem, I'll get you there in 30." AND HE DID. He even had the foresight to swipe my credit card as we were approaching my terminal so that I wouldn't have to waste time after we'd stopped at the door. And in case anyone's wondering, I made my flight. I realize this may be a small business and not always as reliable as cab companies with greater resources, but man did my Waltham Taxi deliver. I will definitely use them again.

So bad. So, so bad. Can I give no stars??…read more Confirmed address twice with dispatcher when I scheduled my pickup to go to the airport today, stressing several times I was going *to the airport* and that I could not be late. Asked them to call my cell phone when they arrived at my office building. Ten minutes after they were supposed to pick me up, when I'd been standing in the rain for five, I called them to find out where my taxi was. Turns out, it was sitting in front of a house somewhere (I'd mentioned my office building several times), and hadn't called. When I corrected the address - again - with the dispatcher, he *yelled* at me "He's coming!" and hung up. Nope. I'm now sitting in the backseat, 18 minutes late, and the car is disgusting and reeks of pee and the driver won't roll the windows up (though with this smell, I don't want him to). I am horrified that I've called this taxi service numerous times for clients and consultants for my work, and given the number to friends who aren't local. What's more nope than nope? Because, that. Also, just noticed there's no credit card machine, and when I inquired he said "Cash. Or we have to call it in." Whatever that means. Nooooope. Never ever ever ever EVER again.

Pros: punctual, helpful, made both pick-up from home and airport very easy (the pick-up was…read moreespecially easy and driver went to lengths to make sure we knew where to go, which wasn't far). Both drivers very pleasant to talk to. Car comfortable and seemed clean. No fooling around re: mask -- we wear them and so did driver. Thoughtful re: heat/cool/fresh air. Will be using them again -- no question. However, these Cons: 1. a certain amount of quibbling with the office about size of vehicle we needed, which affected the price we'd be charged by $20-30+ base price. We had 2 people, 2 small roll-aboards (22" carry-on-sized cases) to be checked, a briefcase, and two small carry-on bags that would fit under the airline seat. Our telephone contact tried to insist that we needed an SUV rather than a sedan and asked me to take a photo of the luggage to prove we could fit in the sedan. I did but he still didn't believe it would all fit in the sedan's trunk (I told him it all fit in my Corolla's trunk) and warned me that they wouldn't allow any bags in laps or on seats. Eventually, because we'd already ok'd the sedan and credit-card charge for it, we did get the sedan. Plenty of room for the luggage in the trunk, no problem. ' 2. A small issue, but for the price, it might have been nice for the drivers to help 2 elderly get their luggage from/to the front steps of the house (if not the door in Covid times). But both drivers were otherwise cheery, mindful of our preferences re route, etc. and -- as I said -- we'll use Smurfs again.

When the owner told me the tip was included at 20% of the fair I asked if that was standard and if…read moreeveryone of the Driver's was good. I prefer to tip myself and I might give a little less or a little more to a driver, but it's unusual for transportation businesses to charge a tip and I said that. The owner of the business then said go somewhere else and hung up on me. Absolutely shocking and I will not use this business again. Think about going elsewhere because who needs that kind of rude behavior in this world. Of course some people are just looking for ways to be offended. Not good for business though..