Friendly person on the phone -- my ride arrived a couple of minutes early -- friendly, helpful driver -- got me to the airport swiftly -- reasonable flat rate -- all just right. Thanks! PS This was 12 August, btw. read more

Watertown Taxi is absolutely phenomenal, and I would recommend this transportation to everyone in Boston and the surrounding areas. Moe (owner) picked me up from Boston Logan Airport and was promptly on time and easy to find. It was my first time going to Boston Logan Airport, so he provided me with clear directions on the phone where to go for pick up. He was waving and very friendly. I was picked up in a brand-new Mercedes SUV and it was super clean and spotless inside. His driving and presence made me feel very safe and secure. It is important to mention the price of Watertown Taxi Service!! There are flat rates from Boston, MA to Watertown, MA which is unbeatable, compared to Uber. Ordering an uber would have been $88.00 plus tip for one way but with Watertown Taxi, there are cheap flat rates. Additionally, after making my online reservation through their website, I received a confirmation email from Moe and he tracked my flight number the day of to ensure the pickup time I entered on my reservation initially, matched my actual arrival time. This Company offers transportation services to and from airports, but also provides local transportation to restaurants and any destination you are looking to go to. If you want a safe, clean ride in the Boston area, contact and use Watertown Taxi!!! They will exceed your expectations, just like they did for me. read more

The dispatcher there Greg is a weirdo! He will pick you up from his personal car in the middle of the night and then chain smoke Newports the whole car ride it is digusting! I would stay away from this place at all costs read more

We purposely try and use traditional cab companies instead of Uber and Lyft because we know their business has been decimated recently, but this company may change my mind. Called weeks ahead to secure an early pickup for the airport. The day before, it was recommended to us by a recent traveler that we leave for the airport earlier than planned due to staffing shortages at the airport. Tried to call the office multiple times with no success. Finally emailed requesting the appointment be moved up by a half hour, and received a reply saying "confirmed". We emailed again to make sure the "confirmed" meant our time change was honored but didn't hear back. That morning, we started to have that dread feeling when the cab was five minutes late. At ten minutes late, we called the office. We could hear the dispatcher calling the driver in the background, and could hear their conversation which made it obvious that he had never informed the driver of the change in pick-up time. He lied to us about the driver's ETA, and told us to relax because there would be no traffic at this time of day. The dispatcher was dismissive and insinuated we were worrying too much. The driver finally arrived twenty minutes late, very flustered, and apologized -- even though the mistake was not his fault. He drove like a champ and got us there right before the crowds arrived. Not a good way to start a long-planned vacation with some travelers that needed a little extra time. It was chaotic and unnecessary, and we will not use their services again. The two stars are only for the driver who came through for us in the end. Watertown Taxi, if you want to continue to fend off the ride share companies, you have to take your customers seriously and be honest at all points of the transaction. The lies about the driver's ETA was demeaning and unprofessional, and frankly, it is not up to you to decide what time we should REALLY arrive to the airport. Will never trust them for this service again. read more

Reading the negative reviews for Watertown Taxi, I thought I must be in the wrong place. My first time using WT was today. I needed to get to one of the hospitals in Boston, for an important doctors appointment. The water pump in my car died, and none of my friends were available at the last minute. I needed a ride, with only an hour to spare, and I decided upon WT. The gentleman on the phone was extremely courteous. He took the time to get my information, and wasn't rushed. Very professional, and seemed friendly enough. I asked for the taxi to arrive at 12:30pm. At 12:29pm, the taxi pulled up. The driver was very polite, seemed upbeat, and courteous. The first thing I noticed, after giving him my destination address, was that he was wearing his Covid mask, and was washing his hands with sanitizer. Then I noticed how clean the taxi was, and the aroma of being freshly cleaned (not what I usually expect a taxi to smell like!). No dirt on the floor, the seats had been cleaned, the dashboard was not filled with random paperwork or receipts, no trash. It was the cleanest taxi I think I have ever seen. It could almost be considered as clean as a high-end limo/car service. During the ride, I made small talk with my driver, "Fred." He was an interesting gentleman, and seemed to be genuinely curious about his passengers. We chatted for the ride (which was comfortable, and safe), and found we had a few things in common. A very nice man, who is supporting a wife and two young children. We arrived at my destination, aprox 5 minutes earlier than expected. The final fee was a bit less than I anticipated, leaving a little extra for a bigger tip for "Fred." Contrary to other reviews, I would recommend Watertown Taxi again. If my pleasant ride was a fluke, then I would be willing to risk another fluke! Thank you, Watertown Taxi. read more

Watertown Taxi - Taxis Near Me - Watertown, Massachusetts

These aholes charged me$15 to go 1 point 7 miles Tuesday morning... talk about price gouging and the guy pulls up in his own car..no meter

Your driver steered his vehicle towards me as I crossed the street while continuously hitting the horn. I was on the other side of the road, almost in the side walk when they did this so there was no reason or anything to provoke your drive to do so. I have never used your service, as it already has terrible reviews of your business. You have lied to customers, your dispatcher has multiple reviews from people saying they were hung up on and treated with no respect. Now you can add classless drivers who think aiming their vehicles at pedestrians is a proper thing to do. Classless business with a bunch of classless employees. I hope Uber and Lyft have left this business in shambles and hope you have to close the doors. read more

Horrible from start-to-finish. Read before considering. Let's get the good out of the way first: The taxi came on time, as scheduled, and the driver was courteous. It went downhill from there. The cab was incredibly filthy, where you had to step over piles to get to your seat. I'm pretty open-minded about these things and while I don't need an immaculate car, mind you, I also don't need to be riding in a dump truck either. Arrived at the airport, and gave a 20% tip [not because I loved the service, but these guys work for peanuts clearly, and the guy was courteous]. When the credit card bill arrives and I see an overcharge of 100.00 over the cost of the fare and tip. This is not a misprint. Called the Watertown Taxi office, asking to speak with the owner/supervisor, so that we can get the overcharge resolved quickly and amicably, only to get a rude man who refused to give his name and transfer me to a supervisor. When I asked again politely to speak to the owner/supervisor, we were disconnected. When I called back and begin requesting once again a supervisor, he cut me off and hung up. Needless to say, I disputed the charge with my credit card issuer, and they removed the overcharge [I still paid for the ride though]. I will never use these guys again. The silver lining in all this is that they compelled me, for the first time ever, to use an alternative service - and now couldn't be happier. Never again. You've been warned!!! read more

Use WT for many years, most time was good, on time. But last year I make a call for book a trip to Downtown, drive not even show up. I not sure the TW is out of Business ? read more

Best cab service I've ever used. They are honest with approximate pick up times. If it's going to be an hour before they can get to you, they tell you. +1 STAR Cars are always clean and comfortable. +1 STAR Drivers are always friendly. +1 STAR They never have a nasty attitude when they answer the phone. +1 STAR They take cards! Even American Express! +1 STAR read more

Ripping on a taxi company is like making fun of that kid in high school that wore flood pants, had boogers hanging out of his nose, and smelled like an inbred goat. (Wait, I think I was that kid?) Anyway, this place, just like like most cab companies, has always been kinda hit or miss for me. 7 out 10 times they're on time and the flat rate to the airport is good. Those other 3 out of 10 times are always the one's that make you almost miss your flight. I'm done with them though based on my last experience. Booked a trip from Waltham to the airport. The driver kept reminding us how good it was that we had a van because there was three of us. Huh? Whatever, buddy. When we got to the airport we then realized why he was so happy to remind us of the van because it was now $10 extra. What? I didn't order a van and didn't need a van and now you're throwing and extra $10 charge at me? 2 adults, 1 small kid and 3 small piece of luggage has been fitting in cabs since the days of the Model T. We argued a bit, but being under huge time constraints, I paid him to get the hell outa there. He never added the $10 to the meter, so as far I can see, he pocketed the $. The next day I called Watertown/Blue Taxi and the dispatcher was very friendly and understanding when I explained this to him. He agreed that we never order and did not need the van and also should have been given a flat rate (that was our fault partially though for not asking.) He would pass this on to the owner and they'd make it right. Flash forward 3 more calls to the cab co and I never heard back from them. If they want to get petty over $10 then so does Dick Nipple. I swear I will never ride in their cabs ever again until the next crappy smelly cab company screws with me. read more

This is definitely my GO-TO taxi company. I love that they take credit card and you don't have to give them notice in advance, they have a website to make reservations, they're always on time (even at 4am), and they know the fastest routes to get everywhere! Love blue cab. You should too! Plus they do a flat rate to logan from watertown/cambridge for like $36. Thats cheap compared to others... fa sho! read more

I love talking to taxi dispatchers. They're usually concise, matter-of-fact, sometimes have a Boston accent, and often call me "hon" or "sweetheart." Watertown Taxi is a perfect example of this and will continue to be my go-to cab service as long as I live in H20town. I called Watertown Taxi the other day to get me back to A-Z Auto Center in Brighton since I had left my car there to be detailed and didn't feel like walking the 3.3 miles back to pick up my car when it was 90 degrees with the sun blazing. The dispatcher told me (forget which term of endearment was used this time), "Give me a few minutes." Thank god I had already used the little girls' room, had my handbag and shoes on, and was looking out the window because in about 2 minutes (I kid you not!), a blue cab was waiting outside my door. It gave me a friendly honk and I piled into the cab. My driver was friendly and knew lots of shortcuts. I was at my destination in about 8 minutes . . . much better than walking for an hour. As others have mentioned, there are helpful coupons to or from the airport on their website. You can also make a reservation in advance on the website and pay via credit card. Finally, you can estimate how much your trip will cost via mileage on their website. (Mine was slightly off by a few dollars, but then again I wasn't going far.) I will agree that the drivers are sometimes more concerned with getting to your destination in record time than your safety. However, all of the drivers I have had are so friendly and I just pretend I am on some kind of amusement park ride since usually that is about how long my car ride is with them! About a year ago, I had reserved a cab to pick me up at 4am to catch an early flight to Hawaii from Logan. I overslept and when I woke up at 4:30am, I freaked out. I didn't want to miss my flight, but I also felt kinda silly calling the cab company. But I called and apologized for missing my original ride. The dispatcher didn't make any comments and just told me not to worry, somebody would be there soon. And again, in about 2 minutes, a blue cab picked me up to whisk me away to the airport in about 10 minutes. I made it to my flight with time to spare and they still honored my coupon from my first call. So my suggestion to procrastinators is that even if you need to get to your destination in 15 minutes, you can call Watertown Taxi and probably still get there in time. Another time, I had to catch another early flight and it turns out the bus doesn't run that early on Sundays near my house. I didn't want to wake the roomie so I did what any damsel in distress in Watertown would do . . . I called Watertown Taxi and they came to rescue me. read more

I love these guys. I called Wednesday because I had an interview on Thursday. When I said how important it was, the guy promised up and down that it would be there, and he remembered the next day when I called to confirm. Cab was there at 1:15 on the dot, and was comfy. Cab driver was a little more talkative than I'd like, but a small price to pay. read more

Just after 11:30 PM on 3/20/17, My wife and I were almost hit by one of their drivers. We were in a crosswalk on Mt. Auburn St., when this cabbie tried to cut off a car that had stopped for us to cross. He did so while accelerating at a high rate of speed. We quickly jumped back onto the curb and my wife let out a shriek of terror. It was then, when he noticed he almost hit us, that he stopped for a second, gave us this look and then a very unkind non-verbal gesture. I don't understand what we did wrong to deserve that gesture. Didn't he almost hit us? Blue Sedan Cab #26 MA #24868 read more

Today was a "Never Again" moment in regards to using a service. I was still occasionally using Blue Cab this winter when McCues gave me an honest estimate of having a long wait time, especially in winter and when I had to go to work in the morning. Today I was planning on going to the bus and using my usual route, until I walked out the door. This is 4/1/2011, for those that might read this in the future, there was snow, there was rain, there was alot of what was basically called "Wet" a Smart Car drove by my street and a Tsunami of rain, sleet and snow flew up my driveway. If I had been in the driveway I would have been drenched right before work. If a Smart Car had that effect, I would have feared getting to work without being soaked from head to tow while walking to the bus stop. So I called, McCues gave me a wait time, so I called Blue Cab. "Sure" the guy said, "15 minutes" A half hour later, no cab. "Sorry about that, there will be one in 5 minutes, I promise." 20 minutes later I was starting to consider actually walking, and also thought if I had just waited for McCues I would be on my way to work. I called again and was informed the person they had assigned "decided" to go to Boston instead. What...the...eff... They said 2 minutes, 5 minutes later I was picked up and got to work on time, but I had to rush through my usual getting things set up for work. So, never again. I'll wait for McCues and if that isn't possible, get drenched. read more

I was staying with friend in Watertown and his place is a 20 minute walk to the 73 bus then a 30 minute bus ride to Harvard Square. I had a 700am flight out of Logan and didn't feel comfortable that I would make it to the airport on time. So I decided to take a taxi. The night before, I scheduled a pick up time of 5am. The dispatcher who took my reservation was very friendly. And before hanging up, he repeated my info back to me. I felt at ease. The lady who showed up at 5am in the morning was on time!! On the way to the airport, she was nice and we had a good conversation. I'd definitely use Watertown Taxi again. read more

I can't believe this is a service they think people should pay for. I called and scheduled in advanced because I had a 6AM flight. After the man on the phone convinced me to have the taxi come at 3:30AM instead of 3:45AM I thought I was in the clear. I also confirmed with him that there would be a credit card reader in the cab as I rarely carry cash. They say yes, it will definitely have a card reader. 3:30AM the day of rolls around and no cab in sight. I call and am told "oh! We have you down for 3:50AM and there's nothing we can do. Go relax." Fine. Taxi rolls up at 3:55AM and I am told he doesn't have a card reader. Excuse me? He drove insanely fast to the point where I was clutching my seat. His rear view mirror was COVERED with a giant tablet for gps. He fidgeted like he had taken a hit of cocaine or something. The icing on the cake was when we finally got to the airport and he pulls out a sheet of carbon paper that he used his fingernail to get a print of my credit card to charge me for the ride... All I am saying is I better not have my credit card stolen from this hellish experience. read more

I live around the corner from Watertown Taxi. If needed I'll drop by their dispatch office. There and on the phone they're pleasant albeit business-like. It's a snap getting to and from the airport. Many of the drivers have been working there for a number of years and are loyal. Some characters. They tend not to come to your door and ring the bell so you need to keep an eye out and go out to meet them. Fast service. Tips: Ask the dispatcher what the flat rate is to Logan. When I get in the cab I tell the driver that I was quoted the flat rate. Be aware that you need to add the tolls on the Pike. read more

When moving to Watertown 9 months ago, I never envisioned my nightly travels downtown. Obviously there is no T to get downtown, unless you take the 71 which is filled with drug addicts, so our route is normally to cab it up. There are two travels which i would like to comment on, both happening recently. About 2 months ago we were picked up from my house by a man who was only one month on the job. We simply wanted to go to Davis Square. For those of you familiar with the area this is no big ordeal. The man had GPS yet said we needed a street name for it to work.... Oh well, we gave up with him because we had never driven from our house to Davis so did not know the route. Instead of dropping us back at our starting location, he decided to drop us at the cab depot. That's right, we were picked up at our house and dropped at the cab depot to wait for another cab. That was a first. Another time we were in the rolling tin van, stamped with the Blue Cab emblem, as the driver was complaining and pointing out loud noises coming from the front passenger tire. He continually asked myself and the other passengers to diagnose his problem. This, mind you, was all while traveling on I90 to Faneuil Hall at a high rate of speed. As we looked around for seat belts they could not be found. It was our assumption the drug dealers scored some cash and evaded the 71 for a night. They decided to wreak havoc on our local cab company. Whether its going the wrong way on a one way street or blowing through red lights without caution, you will never overpay while in a Watertown Blue Cab. read more

Got OUT of the cab! For the first time in more than 40 years of taking cabs all over the country, I literally was so annoyed that I had to get out of the cab before I reached my destination. Be sure to avoid the driver who is a big trump fan, wants to "just not pay" the country's debts to China, and who tried to convince me of (completely debunked) conspiracy theories about Hilary Clinton selling uranium. Too crazy to have a civil conversation = too crazy to drive. AVOID! read more

3 stars.. it was a tough choice.. but I think deserving. The best thing about them? Flat rates from Watertown to Logan . Saves money. You call, they show up on time. Good service the bad well, the cars seem old and a little beat. This most recent time it was better in a news toyota camry, but the brakes were bad, shuddered every time we went to stop, and even the driver complained about the brakes before that, an old school crown vic that bounced around everywhere. and n credit card machine (well, working). had to take a manual imprint of my card (is this 1994??) They know their way around,w which is better than a lot of cab companies. They were friendly, and offers a good price I guess I file this into you get what you pay for. It is the best price, so you can't expect the best ride. if I wanted a better ride, I could get a car service or limo... but would have to pay $$$ so if you need cheap, nice, friendly transport. give them a call. but if you want quiet, smooth and comfortable transport, spend some extra $$ read more

I gave them 2 stars instead of 1. I normally would give them around 4-5 stars, and this is why: I had a scheduled early am pickup from my house. Their drivers have now twice been unable to find my house in Chestnut Hill. Apparently, a $100 gps is too much to invest in. Today's cabbie is a really nice guy, and who i've used before. Sadly, He got lost in the neigborhood, 30 minutes late to get the fare to the train, and the missed train cost us $SEVENTY TWO dollars more! I can't therefore give a positive review, but have to say if your cab is 10 min+ late, call to cancel, and call veteran's or newton taxi instead. The other reviews here are puzzling: I've had to repeatedly call their dispatcher to ask where the cabbie was, on many other occasions. They DONT call you to tell you the cab is late, in my 2 year experience. The dispatcher IS polite, but clearly overworked; still the phone call is better than other local cab companies (too many don't answer, or only grunt). Watertown cab is pretty good when it comes to their neighborhood: nonantum, watertown, e. waltham, etc. don't use them for anywhere else. read more

No wonder people are switching to Uber and Lyft like their lives depend on it. What a joke taxi service is these days! I used Watertown Blue Cab frequently in the past with great results. Tonight, I had a terrible experience and looking at the other recent reviews, I can see why. I wish I had checked the reviews earlier...it would have saved me a lot of faffing around. My daughter and I were in that big bull's-eye store in the mall to get a bookcase and a few other things to update her room now that she's in college. We don't own a car, so when we know we are going to buy something too large or awkward to take on the bus we call a cab or arrange a ride with friends. The really big thing we wanted wasn't in stock, so we only got one awkward box. A teeny bit too heavy to deal with on the bus, so we decided to call a cab. Called at 8:53pm. It sounded like I woke the dispatcher up, but he told me we would have our cab "in a few minutes." We spent some time chatting with other shoppers and realized we still had no cab at 9:22pm, so I called back. Dispatcher still sounded sleepy (or maybe drunk or stoned...either way not alert), and told us our cab would be there in "three minutes." Ten minutes after that, we were *still* waiting. We googled one of the private ride companies, attempted download that app, found out there wasn't enough memory on my phone, deleted a few games I no longer play, retried the app download, got it installed, signed up with the service, ordered a car, had said car arrive and help us load our purchase in the trunk of his car and were halfway to our destination when I called Watertown Taxi back to cancel the cab. Dispatcher asked if I was sure? because our cab was "just three minutes away." I told him that's what he said to me half an hour earlier, and I didn't appreciated being lied to; he should have told me upfront that it was going to be a longer wait (because it was Saturday night, because it was busy, because he only had one driver, because Martians landed, because Unicorns were skateboarding down the street, because ANYTHING...Dude, anything...just don't lie to me). So I won't be doing business with them again, but will be doing business with one of those ride-share companies I mentioned earlier. They are about the same price and at least you know your ride will actually show up. read more

If I could give them zero stars, I would. I made a reservation a couple of hours before (to the airport!). I called when the driver did not show up at the scheduled time. Dispatch said he was "stuck in traffic". After 10 minutes, I called again. After 20 minutes, I called again and was given the same answer. I had to convince Dispatch to find out where the driver was & when he'd be arriving. Put on hold for 5 minutes. Dispatch clearly didn't understand that my plane wasn't going to wait. Finally I dragged my 2 heavy suitcases to the T, through So. Station in rush hour to get to Logan. Is this a real business? All they're required to do is call in the pick-up request, and they can't even manage that. Most frustrating read more

I have been using Watertown taxi for about 5 years since I moved to the area. Even with everything Going on with the Virus these guys are still open and still offer Great service and they don't lie like all the other companies, if its gonna be 20 min they'll tell me 20 min not lie and say five min. Usually I travel for business but Even if I'm just going to the market or the mall to grab some groceries in this pandemic they still provide great service. The owner Kamal And the manager Greg always polite and friendly always remembers my name (and we joke cause we have the same name)and address, and When I call on Sunday night for a reservation on Monday morning very friendly and fast, the whole process takes less than 10 sec. And the most important thing is you can't beat there flat rate to the airport anywhere 29.50 to Logan. And they'll pick u up on the way back for the same price. You can't beat that anyway. Once I start traveling again for work I know who I will be calling. read more

Watertown Taxi used to be our taxi service of choice. That was before 2011. We've used them twice this year, and I've got no intention of giving them an opportunity to drop the ball three times. They have that horrible blend of incompetence and dishonesty that makes for the worst possible service. The first time was when we were headed to the Westin Waterfront for a convention. We called the night before to schedule the cab for 3:45. At 3:55, I called, and the dispatcher told me that the cab driver was "a few blocks away." Ten minutes later, no cab, and I got the same reply. After another five minutes, I was still told that the guy was a few minutes away, but the delay was because of "an accident on the 'Pike." Why a cab dispatched form Watertown Square would be delayed by that, I don't know. The cab finally showed up at 4:25, and fortunately drove like a madman. Also, fortunately, there was no actual traffic on the 'Pike (that "accident" got cleared up quickly), and we just barely made it by 5PM (our deadline). Today, it was -25 with the wind chill, and there was no way we were letting our daughter walk to school. At 6:15, I called Watertown Taxi for a 7:15 pickup. Then I headed to work (via the bus; if I'd been driving, I could have dropped her off, of course). I got to the office to learn that forty minutes later, the cab still hadn't shown up. I called them, and they didn't even try to provide an excuse, just told me that the cab would be there in three minutes. It made it in ten, which would have been fine if they hadn't already been an hour late. As it was, the cab was an hour late, and my daughter was seriously late for school. So, yeah. They lie and they fail to show up. Not the mark of a good cab company. read more

Tough call. Service is pretty prompt and fast but some of the drivers and their driving habits and attention to safety leave a lot to be desired. Are they at the bottom of my list? Pretty close. If I could choose who drives, that would be OK, but that's not the case. I expect a bit better in the suburbs. Given the opportunity I'd take Veterans or Bay State over Watertown. read more

Always pic them to get to Logan from Newtonville. They are soooo much cheaper than the newton Taxi's. Most Newton companies charge 10 bucks more. Never failed to get here on time. Very reliable. Highly recommend. read more

I'm sorry, if your business is to bring people from point A to point B, why can't you manage it??? If you are running a respectable business, don't you know where your taxis are and give a reasonable estimate of when they can reach your clients? I can't even bring myself to give this company 1 star. I have lived in Watertown for the majority of my life and have utilized the services of this company for several decades. In the past, they have been outstanding. In the past 3 years, I have had nothing but stress everytime I have needed to call them. I was involved in an automobile accident 3 years ago, and needed to call them at least once or twice a week (for a round trip fare) to get to physical therapy. They were consistently late, the dispatcher could never tell me where the taxi scheduled to pick me up was or how long it would be, and never seemed to care. I recently had to try to use their services again, and hoping things had changed over the years, I tried them again and was severly disappointed. I called 50 minutes ahead of time to get to a meeting (that was 15 minutes away). I was given a time I would be picked up (20-25 minutes), yet no taxi arrived. When I called back the first time, my call was not answered. When I called back the second time, I was told it was going to be another 20-25 minutes, which would have gotten me there late. Today, I scheduled a pick up for 5:30pm at an outdoor commuter rail station a half an hour ahead of schedule. At 6pm I called to ask where the taxi was and was told there was alot of traffic and it would be another 20-25 minutes, but he was on his way. I called again at 6:45, only to be told that, I can't believe he hasn't picked you up yet, let me call him to see where he is, and I will call you back. Five minutes later, I called back, only to be told, he couldn't reach the driver on the radio, there were a couple of taxis out of service, and he didn't know what to tell me. I asked him if someone would be coming, and he said no. I beg all of you who read this, it may cost more to call a taxi service further away, a livery or limo service, but DO NOT give one penny to this company for any reason. I almost froze to death waiting for them. I eventually wound up calling Veteran's Taxi out of Waltham, which is further away from where I was, and they got there within 35 minutes. Yes I was still freezing, but it was alot less than the hour and 15 minutes I had waited for a taxi that never showed up and clearly didn't care about telling me, we won't be able to come get you. read more

Good response times, friendly drivers, clean cabs! I have used on 3 recent occasions.

HORRIBLE SERVICE! BEWARE - dispatcher makes promisses that drivers can't keep! I called in the morning for a cab at 4pm to pick me up in Watertown to Downtown. I requested a vehicle with a credit card machine and was promised one. Driver arrived 30 minutes late, in an unmarked car. He was complaining about the dispatcher/office worker who took the job. He also complained about traffic (duh, it's Boston and it's 4pm!!!). Before I got in the car I tried to confirm that I could pay with a credit card. Driver said he DOES NOT have a credit card machine! and asked me what bank I have... TOTALLY unacceptable! After being picked up late, and doing a stop at the bank, on the way to my destination I noticed that the vehicle has NO COUNTER or anything to indicate how much I was being charged! I mentioned this to the driver and he got upset! Started spitting out numbers and miles and just wanted me to trust him. Then started making deals with me about the fare before we even go there. I was LATE and VERY ANGRY horrible service. never using these guys again! read more

20 minutes late this morning for an airport trip. Called the night ahead twice, pick up was at 5:45am. Knowing these guys are always late, I called the dispatcher at 5:35 to check on time. He said cab is five minutes away. No can showed up. Kept calling every five minutes and got the same story. Can finally showed up at 6:08. Driver said the following: couldn't find your address (address is very easy to find on GPS as evidenced by countless Uber and Lyft rides), address was spelled incorrectly by dispatcher (incorrect as I made the dispatcher read the address to me the night before), and finally which is more the truth, I didn't leave Watertown square not until 5:45 so no way I could get to you at 5:45. To top it off, driver almost took the wrong turn twice to get to the turnpike, good thing I caught it. Bottom line: taxi service is a dying business. I like supporting local businesses as I've lived in watertown for 15 years but this is pretty bad and unreliable. People have commitments and this service is routinely late even this early in the morning. read more

I have been using Watertown taxi for about 5 years since I moved to the area. Great service and they don't lie like all the other companies, if its gonna be 20 min they'll tell me 20 min not lie and say five min. The owner Moe and the manager Craig or Greg think its Greg always polite and friendly always remembers my name and address, and When I call on Sunday night for a reservation for Monday morning very friendly and fast, the whole process takes less than 10 sec. And the most important thing is you can't beat there flat rate to the airport anywhere 29.50 to Logan. And they'll pick u up on the way back for the same price. You can't beat that anyway. read more

I use taxis a few times a year - mostly to go to/from Logan; I have had the best experience with Watertown Taxi. Prompt, friendly, helped me with my luggage, and on the last trip, arranged to pick me up at the airport when I returned (which was a huge plus). read more

We had called for a cab the day before to to be picked up at 6 am the next morning. The driver did arrive on time and just sat in his car for a minute. When we went out with our luggage and got in the car, he said to us that he could not find our place and was walking around in the rain for a few minutes looking for it. However, I don't think he realized that I was sitting by the window and happened to see him arrive infront of our house to pick us up. It was pouring rain and he never got out of his car. I don't understand why he bothered with that as he was on time. The car was old and dingy, the driver was very unpleasant and creepy. When we arrived at Logan, he charged us $10 more than what we were quoted. He said that he never knows what's going on because the dispatcher doesn't communicate anything to him. I can't imagine that this was his first time driving someone to Logan airport. Anyhow, he said, "fine, I'll give you what you were quoted"...really? thanks so much (Perhaps he doesn't get tipped often and decides on his own to tack on an extra $10.) We paid by credit card and he didn't seem very happy. Also, don't dare ask him for a receipt as it seemed to have been a difficult process for him as he had to whip out a pair of scissors to cut the receipt for me. He had the nerve to ask if we were going to tip him and if so, he will add it on the credit card. Otherwise, we can just give him a cash tip. At this point, all I wanted to do was tell him to F himself. He stood there as we were unloading our luggage from the trunk and demanded a tip. I don't know if anyone from the company will read this review, but I've never experienced such a horrible cab driver! read more

Getting to Logan from Cambridge, economically, is always a challenge. Not anymore!! The cab was at my home at the scheduled time, and the ride was $20.00 cheaper than I had ever paid. I wish I would have found them 5 yrs earlier!! Returning to Boston I called them, and they met me at Departures just as I was coming up. And again, $20.00 cheaper than any cab has charged me for a ride from Logan to Cambridge. Prompt, polite, and cheap; you can't beat these guys!! read more

I usually use them as my go to taxi service but the last few times, they have been more than 15 minutes late. The first time I called the night before for a 5:30am pick up on Sunday to take me to the trains and they were 20 minutes late and almost made me miss my train. The second time, I called asking for a cab in 20 minutes and 45 minutes later I had to call again to follow up on my cab and they told me "he is on his way" and I waited another 10 minutes. Yesterday, was their third strike when I waited over an hour for them to pick me up. When I called at 4:15 they said it would be a 25 minute wait. No cab at 5 and I called again and they told me another 10 minutes. At 5:20, I called Smurf's in Waltham and they were at my place in Watertown in less than 10 minutes. Don't tell me 25 minutes when it will take longer. Be honest about your wait times. read more

Called this service late night/early AM this weekend. The dispatcher said they could get to the address I was at in 15-20 minutes. 30 minutes later they were still a no-show so I called back and they said the driver was "on his way." Fast forward another 30 minutes and I'm hoofing it home in the freezing weather until I am able to flag a cab that happened to pass me bye. I called them back upon returning home to bitch them out and the dispatcher said they guy came but that nobody was there. Ummm, NO CRAP I was in the house because it was freezing. Not sure why they didn't call to tell me they were there (or they just lied). Anyways, this service was beyond useless. I actually could have been home an hour earlier if they had just told me they weren't going to show up. read more

Horrible late start to a full Sunday shift at the hospital I work at. 4:30a.m. pickup on a Sunday. Inexcusable. 15 minutes late in fact. Cab passes my house...drives all the way down my street. I'm standing in the rain. Had to call dispatch ( who I later discover is the driver himself) to tell the driver to turn around . No GPS in a taxi? I get in the cab. Driver says nothing. No 'good morning, sorry for the delay..', you know, normal human conversation. Then...wait for it....he takes me the @sshole route instead of the highway. I call him on it. His response? 'Oh, too late now...' Yeah...but not too late to warn everyone how much you suck. read more