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    eXcel fitness

    4.2 (9 reviews)
    Open Open 24 hours

    Services - eXcel fitness

    Personal training

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    eXcel Fitness has brought out the best in me. The trainers challenge me to be my best self & push me out of my comfort zone. Each of us is here for different reasons, and I can honestly say- I am my best self at 50! So many different options for classes & I feel welcome in any and all of them. No judgement, encouragement from other members & a positive environment... every day! You never have to wonder what the vibe will be here! And if you're lucky enough- they'll have donuts at the desk! Why would anyone go anywhere else!??

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    14 days ago

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    7 months ago

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    Orchard Hills Athletic Club - Fitness center with huge variety of free weights and machines.

    Orchard Hills Athletic Club

    3.8(29 reviews)
    14.3 mi

    We've been members of this club for over three years, and overall, we've had a positive experience…read morewith the facility itself. However, our experience with the Kids Club has been extremely disappointing. About a year and a half ago, my son had an incident where a staff member teased him. He reacted in a playful but inappropriate way, and as a result, he was suspended for a week. At the time, he was also dealing with a serious medical condition that was affecting him neurologically, which we later came to understand may have influenced his behavior. Out of caution, he did not return to Kids Club after that incident. Now that he is doing much better, and I have returned to full-time work, I recently attempted to bring him back--only to be told that he is permanently banned. The reason given was a Facebook comment I had made at the time describing our experience. I made multiple attempts to have a calm, reasonable conversation with staff to revisit the situation, especially given the time that has passed and my son's improved health. Unfortunately, there was no willingness to reconsider. This puts us in a very difficult position. As a working parent, I rely on the Kids Club in order to use the gym. Without access to childcare, we are now faced with canceling a membership we've maintained for years--not because we want to, but because we no longer have a way to utilize the facility. What's most concerning is the lack of empathy and accountability in how this situation has been handled. I sincerely hope the club takes a closer look at how interactions with children are managed, and how situations like this are resolved, so that other families don't have a similar experience.

    Staff is very friendly. Often too many kids running around unsupervised. Many of the weight…read moremachines are outdated, broken, torn cushions on a lot of them (pecdec machines, preacher curl, etc etc). They updated the dumbells and tvs and added a turf area in the past year. The pulley towers are ancient and almost always have at least 1 station broken, broken clips/pins, 7.5# weights that don't work well, bars with sharp burrs, etc... Outdated. Missing many machines that modern gyms have. For abour $70/month one would expect better. Seems more geared towards families with kids and elderly. Always adding on new fees and trying to sell extras.

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    Orchard Hills Athletic Club - Indoor Pool

    Indoor Pool

    Orchard Hills Athletic Club - Indoor pool at Orchard Hills, 20 yards in length.

    Indoor pool at Orchard Hills, 20 yards in length.

    Orchard Hills Athletic Club - Cycling room

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    Cycling room

    Performance Health and Fitness

    Performance Health and Fitness

    3.4(5 reviews)
    34.9 mi

    i joined here a few months back. Great, my CC on file expired, the owner alerted me that. I gave…read moregave him the same CC with an updated expiration date.Fast forward to my my next time i went to work out, door was locked. I tried several times, still locked. I called the following Monday to check in and was told .." yea yours CC is no good. I assured it was good. Second try.. nope, sorry! ... Now I'm pissed. Cancel my membership because you gave no idea how to treat your customers! As a new businesss owner, you should due diligence and read your contract for pertinent info for your clients and give them a heads up. Really bad business practicing friend! "!

    This review is JUST for the physical therapy side of the business with Hunter Burgess…read more I have never been able to run without knee pain. I finally started seeing Hunter & in just two months he had me back up & running without knee pain for the first time since I was a child! Beyond happy. He was always professional but very friendly, easy to talk to, & genuinely seems like he loves his job & enjoys helping people. He is one of those professionals who practices what he preaches, which is refreshing - as in he works out regularly & eats healthy too (he's not someone who preaches that smoking is bad & then smokes himself). HIGHLY recommend! Can not say enough good things about him. Side note: although I never used it, they do have a day care area, you just have to "reserve" a spot ahead of time. (FYI - it's not free but I do believe it's really cheap, I can't remember exactly how much though)

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    Performance Health and Fitness

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    Worcester Common Fitness

    Worcester Common Fitness

    4.0(4 reviews)
    6.6 mi

    My experience with Worcester Common Fitness has been extremely disappointing and ultimately led to…read moremy membership being terminated after I attempted to address an issue. One of the biggest problems is the lack of professionalism from staff. On multiple occasions, employees have been on their phones instead of assisting customers and appeared unprepared to handle basic questions about services. When I approached staff for help, the responses were not customer-friendly and often came across as irritated or dismissive. The initial dispute stemmed from the fact that the employee I interacted with did not appear to be properly trained to handle the request I brought forward--despite the fact that other staff members I've dealt with previously were able to assist with the exact same issue without any problem. In contrast, this situation was made unnecessarily difficult. Part of the issue involved my 16-year-old guest. Rob and another staff member claimed that my guest was required to have his own credit card on file, rather than being processed as a guest under my account. This directly contradicts how other staff members have handled the same situation for me over the past month, where they were able to provide quick and straightforward solutions without any issue. This inconsistency points to a lack of proper training and internal communication. During my most recent visit, I went in with the intention of resolving the issue calmly. Instead, the interaction escalated. The staff member involved was not easy-going or understanding, and the situation quickly became unproductive. What was more concerning was how the situation was handled by the general manager, Rob. Rather than acting as a neutral party, he was, in my experience, combative and condescending. He made accusatory statements toward me before backtracking and then asking questions, which gave the impression that he approached the situation from an aggressive stance rather than trying to understand it objectively. He repeatedly tried to control what I could say and how I could say it, insisted that I answer his questions in a specific way, and criticized me when I did not respond as he expected. Rob also accused me of violating company policy, despite the fact that I had been following the same process for bringing in my guest over the past month without any issue. This policy concern was never raised previously, which made it feel selectively enforced and introduced only during this dispute. Today he also tacked on another supposed company policy violation that I have witnessed others commit on the daily basis. He claimed that it is against company policy to bring in a guest and train that guest, but from what I observe on the daily basis, there are groups of people who are not members, coming in as guests to be trained by a member of the gym who are not gym employees. And this is very common and prevalent, so I am confused as to why this policy is now suddenly only applying to me. On top of that, I never once verified or claimed that I am training anyone, they have not verified it, but he made the accusation before trying to backtrack the accusation to ask me if I am training anyone... just overall very biased and confrontational. At no point did I feel like I was being treated as an equal customer or that my perspective was being fairly considered. Instead, the situation felt one-sided, and the decision to terminate my membership appeared to support an employee who was not equipped to properly handle the situation. As a result, my membership was terminated without what I believe was a balanced or professional review of the circumstances. Overall, I would not recommend this gym to others who expect to be treated with basic respect, consistency, and professionalism. Customers should feel heard and respected, not dismissed or talked down to. I hope management takes a serious look at staff training, consistency in policy enforcement, and how conflicts with customers are handled moving forward.

    Super clean and new! Great staff that were very friendly. Lots of machines and lots of free…read moreweights. Plenty of cardio. Highly suggest. If I lived here, I'd def get a membership.

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    Worcester Common Fitness
    Worcester Common Fitness - View from the street

    View from the street

    Worcester Common Fitness

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    eXcel fitness - gyms - Updated July 2026

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