Counter help was very busy but were were cordial and happy to help and had good suggestions. Got…read moreme in and out with the parts and pieces needed to make repairs

From the owner: NAPA Auto Parts - Flowers Auto Parts, est. 1922, is proud to be your local NAPA Auto Parts store…read morewith 19 convenient locations, including Statesville, NC. NAPA Auto Parts shops have access to over 500,000-part numbers for the auto service professional and the DIYer alike. Whether it's a part for your lawn or garden machine, daily driver, or performance vehicle, we've got what you need. Our high-quality parts and accessories mean your vehicle can perform at its optimum capability and efficiency, saving you money. Independently owned, we bring you the reputation of the NAPA brand, with the personal touch of a family business. Our team is equipped with the NAPA Know How to make sure you leave with the right part every time. Stop in and see us today!

I needed a new wiper blade on a rainy day. The employee helped me pick a good one and went out in…read morethe rain and installed it for me. She was cheerful about it as well. I appreciated her knowledge and her attitude.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Had in stock just what I was looking for I would return What I need other products…read moreBut the prices are somewhat high, but it might be best to shop around

Jose was very friendly, knowledgeable, and professional when I needed a battery for my car an hour…read morebefore closing. I would definitely give them more than 5 stars for service and ease of working with. I had my battery installed and have had no issues. I am very pleased. Will definitely continue to go to this store.

Don't let the humble appearance or location of this shop fool you: these guys go great work, at…read morefair prices, and deliver some of the best customer service around. One year ago I stopped by this shop for a leak repair on my classic car. Henry had me pull into his shop and repaired it instantly, what's more, he didn't charge me a dime. I returned today for a new exhaust to be bent in the same classic car. Henry was out sick, and Danny took car of the quote and the job. I experienced the same service and same care that Henry provided. All questions were answered concisely on how long it would take and how my car would be treated while there (inside only if overnight). There we no subjective "try" statements. The end result looks great, sounds good and fits great. My classic buick has a slight rumble at idle and is dead quiet at speed now, and things are flowing much better. Photos included. I highly recommend Danny, and Henry at Muffler Masters for ant exhaust needs. Thanks Henry.

Poor customer service - I wont be giving them my business -…read more I made an appt to get my jeep inspected for Thursday morning right at 8 when they opened - I got there at 7:30 and watched 3 employees go in around 7:45 - I waited until 8- since that is when they open and went in. 2 of the employees, were chatting at the counter about a TV program - they didnt stop and acknowledge me what so ever. I waited until they finally stopped talking and then said I have an appt for an inspection. The one guy said "our Inspection lady called off sick today - I saw you had an appt, you can come back tomorrow" - Seriously??? if you knew I had an appt, and saw me sitting out there waiting, why not come out and tell me that it wont happen so i can get on with my day - or how about calling me since you had all my info, so again I can get on with my day..........

Customer Service is Not Even an After Thought…read more Last night on my way home, a light came on in my Audi which indicated that my rigtht Brake Light had buned out. No big deal. Fix it myself or take it to a dealer which I really don't have time for right now. Looked up how to do it and the type bulbs I needed and started to call Auto Shops. First was NAPA and the young lady said they did not have what I needed but would be glad to order it for me. Told her I would see if I could get it elsewhere. Called Auto Zone and after several minutes on the phone explaining to the gentleman I had an Audi and not a Hyundai ( ended up spelling it out for him), he indicated they had exactly what I needed. Told him I would be over in a couple of minutes to buy it. About 15 minutes later, I walked into this store. There were four gentlemen behind the counters although one kept dissappearing in the back, two customers at the counter and three ahead of me. Thirty minutes later I am still in line. The counter people seem more interesting in doing anything except waiting on customers. The main guy who I assume was the manager, spent 5 minutes discussing a live Nativity Scene with a customer who had given him a card advertizing the event. He was in no hurry to move the line and no one else seemed interested in helping other customers. At this time I ended up leaving even though I had progessed to the front of the line. From the way things were going and the length the guy was going to to explain to the customer he needed to bring in the old core to get his $35 dollar credit, it was going to be at least another 10 - 15 minutes. Driving to Atlanta on Thursday to see new Grandson so will probably pick up the bulbs I need there. To bad the lowest rating is a One Star. This place does not deserve any Stars.

okay so i have been going here for a few years now, not like i just had a single bad experience but…read morelet me summarize. in early 2020 i went thru 4 starters on my 1997 tacoma because i would go down to THIS auto-zone and buy a new one, trade my old one in, and get it a little cheaper. well i'm not sure what kind of trickery they are doing but i got 2 "brand new/refurb" starters that did not work at all. leading me to believe at the time that something much more complicated was wrong with my truck (it wasn't). i've never really let it bother me before but every time i go into this store they literally treat you like you are going to steal something. they will ask you, not in a helpful manner what you are looking for, literally to try and see if you are stealing. and if they get suspicion or you have been in the store more than a couple of minutes it's very likely that an employee will come follow you around the store to make sure you are not stealing. listen, i understand it's a bad part of town, but this is just a little ridiculous. nobody should have to explain themselves but i've never stolen anything from anywhere. and yesterday of all things... i stopped by this autozone to pick up some oil.. got home and then i decided i'm going to do a whole oil change with a filter and everything. so i also decided it would be better to call back and make sure they have what i'm looking for in stock. the manager (i'm pretty sure it was him) answered the phone.. it was the same dude who talked to me while i was in there that's how i know. but he after pretty much ignoring what i was looking for recommended me some oil that was 20w60 when i told him specifically i'm looking for 10w 30 or 10w 40. then after like i said, ignoring my question and recommending something that would probably HURT my engine LOL.. this guy can't even look up in the computer or go look on the shelf if they have the oil in stock... he literally told me after getting up and looking for 1 item, the 2nd item i asked him to check that was in stock he completely changed his demeanor and tone, and then said "listen buddy.. if you wanna know what we have then you're gonna have to come in, and look at the wall OK." honestly i was pretty shocked that he would say that and i wasn't about to sit on the phone arguing with a man who's twice my age (i'm 21) and has absolutely no common sense or hospitality for people. so i just hung up the phone, but you best believe i'm telling every single person i know to steer clear of that place. some of the worst employees i have ever seen in a business EVER. i mean worse than fast food like ridiculous. i know it's a very long review but this is the most important part... after calling this autozone i called the one on turnersburg Hwy near chic fil-a and cookout.. there was a very nice man answered the phone and was very glad to answer the questions i had and look if they were in stock. needless to say, i went and bought everything i needed from that store. moral of the story; owner, get some new damn employees customers, never, ever go here unless you wanna be literally treated as if you are going to steal (they will follow you around the store after being in for less than 2 minutes) they will ask you (in a bad attitude) what you are doing and looking for, not trying to help you but trying to see if you are stealing. literally the worst business i've ever stepped foot into. i would be embarrassed to own that shit show of a store.

Zero stars PLEASE DO NOT use this mechanic !! Larry came…read moreout to repair my son's VW Jetta. Initially, seemed like he did as he said because car was back running. However .... he charged near $750 to replace fuel pump & 02 sensor but refused to provide an invoice of any kind, receipt for parts or record of a diagnostic report we paid $50 for ,that fee was to go toward repair, but he never applied the fee to repair! Worst of all is .. this "new" fuel pump failed just a few months later! If it was actually replaced it would be under warranty. I reached out to him & recently (finally!) he provided some Amazon receipt ( with parts totaling $92 / he charged me almost $300 for ) BUT those parts do NOT match as a fit for my son's year and model Jetta .... nor does that "Amazon" misfit match up as the fuel pump that was just removed & replaced ( w legit receipts proof of w old part physically removed & new parts with receipts ).. this was done by another legit mechanic !!! Larry stated once he received wrong fitting fuel pump initially, but could not provide receipt for the correct parts being ordered/ received. ??? Asking a mechanic to provide an invoice & receipt was is reasonable & an expected request !! Larry acted like I was crazy & disrespectful to even ask ! Like what ???? We had problems over past few months , like mentioned above fuel pump then recently completely failed . Turns out after a proper licensed mechanic did real diagnostics they determined neither part we paid was ever actually EVER replaced ! He simply used relay to get failing pump to function short term ! Our latest legit mechanic can testify he recently removed ORIGINAL pump. We have now replaced both parts . Larry did not ,but charged us for these parts and labor. He also seems he caused more issues by messing with rigging relay ! Idk , but in a nutshell, Larry stopped replying to me , refused to provide receipts for any such fitting parts / warranties , diagnostic report ... just plain refused to provide any type of invoice or attempt to do anything to make this right at all. I gave him numerous chances to provide receipts & come out & rectify /repair. He stopped responding. I have reported him to BBB. Please don't let this happen to you!! It's costing us more money, time & headache :-0 Just another FYI, according to our legit mechanic Larry also overcharged for us what he didn't even do. Unbelievable !!

Couldn't have asked for better service. Extremely professional, friendly and quick. I needed brakes…read moredone in a hurry and he was at my house in less than an hour. How often do you find that kind of service? Never. Highly highly recommended. Thanks so much for helping me get back on the road.