I would've given 0 stars if that was possible! Dennis, one of the tellers lacked hygiene as well as…read moremanners. I have been working in corporations for about 11 years now, and if anyone working in a public space lacks the awareness of how they are conducting themselves to the customer, then that is a problem. Mind you, with all the facilities available thanks to e-banking, the more tech savvy customers would only come to a bank unless its somewhat compulsory. And then there's employees like him. Somebody tell him to take a shower. As for the customer service experience, it was so exhausting, and I wasn't met with the minimum courtesy a customer can expect. He was rude, abrupt, and wouldn't listen what I had to say. There's no personal agenda here- my only request to Citibank is this - come on, you can hire better people!

i went to my office to check on things and notice i never deposited some checks from a few weeks…read moreago and only the citibank on 34th st and 7th ave is open . its like a maze when you enter , atms are to the right in a large space , straight ahead is the area to the lower level for vault and safety deposit boxes and escalator leads up to the teller windows . wow no one is waiting on line so i am in and out in 2 minutes , as i turn to take the steps down to the main level to leave i couldnt believe it , in the customer service banking area it was packed with folks i assume where trying to get their goverment loans or whatever and social distancing was being respected by all . just glad i listen to porcelli the slob during my youth and early adulthood and saved wisely. p.s. hope the checks dont bounce.

Do not use this bank! They are scammers. I was told when I got a CD from them that it was an…read moreintroductory rate of 5%. When it matured, they told me it was a mistake and only gave me 1%. Get everything in Writing or they will take advantage of you!

1602 ave U Brooklyn branch is 2.4 star rated out of 5 and now I understand why. I'm a business…read more owner and spent 1 hour waiting for representative to have a seat and discuss two our business accounts. Was no line , all tailors was free and speaking to each other, 4 representatives at the tables , three of them was serving one family for hour and half opening joint account all tree of them it is funny , other one was at the computer non stop, 3 clients left front of me. I was waiting till past moment , chinese representatives don't speak English well and hard to communicate , beside that they were teaching them. This location managing by very poor management. I have 3 accounts at TD bank and like their convenience , but this branch was unacceptable.

The most frustrating experience to open an account at this location. Hire more staff and give…read morebetter training! The focus is on using iPads and opening accounts online. The employee who assisted was not well versed in products and/or how to properly open an account. We opened an account and I waited in the teller line to fund the account. With only one teller at such a busy location, be prepared to wait a long time. I was then greeted by another iPad holding employee telling me there was more I needed to do in order to open this account. I got to the teller and she was not sure and spoke to a counterpart. Turns out the first employee was in training and gave wrong information. If he was in training why not have another employee work with him when opening an account to help? All I kept hearing was we're sorry and we'll share feedback. We still got to no resolution and I closed the account I just opened out of frustration and fear no employee knew what they were doing. A wasted 45 minute process to open a simple account. Please save yourself the headache and go elsewhere!

It was very convenient because it was near penn Station! Definitely a plus!…read moreIt was clean and the ATM's were in a convenient spot.

Possibly the worst customer service at any Chase branch…read more First, the employees don't listen to what you're saying and keep cutting you off. This happened with 2 different employees. Second, I wanted to make a deposit and they kept aggressively telling me to use the ATM machine instead of speaking with a representative. I avoid depositing cash into the ATM machines because the machines never accept all of the bills and I wind up speaking to a teller anyway. Third, lazy service. There were 6 tellers on duty and only 2 helping customers. That just makes the branch look lazy. Fourth and perhaps the worst, RUDE. Instead of yelling, "STEP DOWN!!!!" How about something like,"Next customer please" or even just a simple, "Next." It's obvious this particular branch has not been trained when it comes to customer service or perhaps they just don't care. Walk to Korea town and go to that branch. The customer service is much better.

Go to another branch. Passed around from person to person for 45 minutes while they figured out…read moreall the "Business Specialists" were in a meeting together. It'd be ironic if it turned out it was a meeting on customer service!

by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

We did some minor banking business there. Staff were efficient and swift with their actions. We…read morewere done in no time. Lot parking only, 30 min for $15! Take an Uber or taxi.

made a quick stop at chase bank in midtown to get a refill on business checks and now i can tell…read morewith a teller instead of a bank rep who always seems to be helping someone else .fairly average typical chase bank , atms in lobby. customer service area , tellers windows 1 thru 8. no one does banking in person anymore expect me as online banking is now the way to go but i prefer to deal with a human once in a while. will have my new checks in a few days and got to use a good amount of hand sanitizer as well. over a quick visit to chase bank in manhattan.