Absolutely terrible customer service and a complete lack of basic respect…read more I placed my order on Saturday and returned Sunday morning to request a refund after changing my mind and deciding to go with a better-quality option. Instead of handling the request professionally, manager Enrique immediately made the process difficult and refused to provide the refund, claiming that refunds cannot be done on Sundays. That explanation made no sense, especially since there is no clear mention in Ashley's return policy stating that refunds cannot be processed on Sundays. Rather than simply helping or calmly explaining the process, he chose to challenge me and make an already frustrating situation even worse. What was most unacceptable was the way I was treated. Enrique told me I had "wasted the salesperson's time" because she had spent two hours on the sale, as if that somehow justified refusing to help me. That is not customer service. That is blaming and shaming a customer for wanting to cancel a purchase less than 24 hours later. His behavior then became aggressive and intimidating. He raised his voice, walked around the counter, stood directly in front of my face, and continued debating and challenging me instead of resolving the issue. At no point did he show any interest in customer care, de-escalation, or professionalism. His goal seemed to be making the refund process as difficult and uncomfortable as possible. I made it clear during the interaction that I will be filing a formal complaint with Ashley head office regarding both the handling of the refund request and Enrique's unacceptable behavior. This was not just poor service. It was hostile, confrontational, and completely unacceptable behavior from a manager. A company that claims to value customers should never allow someone in leadership to treat people this way. Based on this experience, I would strongly discourage anyone from shopping at this Ashley location.

I wish I could give this place zero stars. Ordered a bedroom set for my son, out of the 5 pieces…read moreneeded to put the bed together only 3 were delivered. We had to wait 10 days for the delivery crew to come back with the proper parts only for them to still not have everything they needed to put the bed together. They scheduled a new delivery date a week later and did not show up. My son has been sleeping on a mattress on the floor for 3 weeks now and I can't get anyone to help resolve this issue! Customer service is a NIGHTMARE at this location. My husband and I have received nothing but gaslighting and the run around. DO NOT SHOP HERE!

SCAMMERS WORK HERE! My wife and I ordered a bedroom set on 01/09/22 and we're promised 2 to 3 weeks…read moredelivery because "everything is in stock". 3 weeks go by and we get a phone call from Stella letting us know there's a delay and we would receive our furniture on 02/10/22 and will get a calling with a time. No one ever called, its 02/25/22 we are still without furniture in the proccess of trying to get a full refund. They tried to rip us off for $110 but got away with 10. My total was 2798.91 they charged 2808.91 "accidentally" they were trying to be slick and did 2 different transactions. 1. They give you their terms and conditions after you sign(invoice says 35% restocking fee, website 25%) 2. Manager is only there 2 days a week, Saturday and Sunday and he's the only one that has control to "help". So no one ever returns your calls 3. Do NOT pay cash no matter how much discounts they offer! If you do not take this review seriously 4. Do NOT buy their insurance 5. Read their reviews on Google.

We bought furniture from this business . Not even 2 days after delivery under the bed broke…read more Reached out, was told to send pictures and never heard back. Called multiple times no response.Horrible experience, don't waste your time going here

With the passing of Alvin, our much loved feline it is well past time to upgrade our cat-a-clysmic…read more(sorry, couldn't help myself) living room furniture that he had long ago turned into his second bedroom and claws out Pilates studio. I have passed US Brand for years and may have stopped in when it was an "Oriental Furniture Outlet" or a mattress wholesaler, I really can't remember. Whatever it was doesn't really matter, US Brand is a converted industrial garage stuffed to the rafters with furniture. Surprisingly the staff is very low key and allows you to catch your breath and get the lay of the land without descending like vultures on a wounded mongoose (very much appreciated BTW.) Unfortunately, their furniture inventory is not our style. Lots of laminate, white leather, sprawling Diamonique chandeliers and copious use of gold inlays. It felt more like an estate sale for the last Gabor sister or perhaps, Imelda Marcos. Obviously, this casino maximus style must sell but today was not the day to channel my inner Wayne Newton. Four stars for the very relaxed sales environment. Given the furniture jackals elsewhere, that's no small compliment.

Love U.S. Brands in South Brunswick. Ordered everything I needed, even custom pieces, living room -…read moreEngland, and it was delivered on time, no problems at all. Thank you Carol, for making my shopping experience so easy and thanks to Hugo for taking such good care of the furniture at delivery! Mindy Steinman

Stay far away! The staff were incredibly rude and unhelpful. Took about 40 minutes to get someone…read moreto help me out. The worker didnt seem like he wanted to sell anything and was getting very nasty when any questions were asked. A couple weeks later when I told my friend about my bad experience she said that someone she knew got scammed by this store!! They denied her protection that she was paying for, and sent her a couch with a rip in it.

We took a chance with a spicy pattern of chairs and couch with chaise. We worked with Sonny on a…read morecompatible pattern. We are delighted with our purchase. It is very high quality at a fair price and we would recommend them to anyone! Mike and Mary Lou

We are soooo pleased with our recent purchase of a couch,loveseat, and chair!!!…read more The quality of the furniture, the excellent customer service and the professional delivery team all made doing business with Rider Furniture the BEST experience!!! I would positively purchase furniture there again, thank you!

Delivery was seamless,Jonathan and Sebastian were terrific! Very respectful of my home and took…read moretime to make sure the sectional was placed exactly where we wanted it. We have purchased multiple pieces of furniture from Rider over the years and the quality can't be beat.

Used for hardscaping and the work was bad and the customer service was nonexistent. Ignored calls…read moreand opportunities to make things right. Instead was as rude and unprofessional as could be.

We bought a Treasure Coast cantilever umbrella less than a year ago. The umbrella fell over in a…read morelight breeze. Fortunately no one got hurt! Devries installed it for $200. It obviously doesn't have enough sand in the base!! They are not coming back to put more sand in although they were willing to send us the special tool to do it ourselves!! That umbrella is heavy and we aren't physically capable of fixing it ourselves. They came here to install it and now they aren't enough answering my calls or email! Their sales representative can't even help! DO. NOT BUY from them! There is NO costumer service!! Shame on them!!

Great shopping experience at the store. If you go there please look for Ish ( Ishtiaq) what a nice…read moreguy. He made our experience very pleasant. He moved furniture around to helped us get a better sense of the pieces that we chose blending well together for a living room. We showed up close to the end of their day and we never felt rushed even though we took longer than we expected deciding on what to get. The store had a nice selection but honestly Ish made this shopping experience very easy for us. We will definitely go back to get more stuff and recommend him with everyone we know that needs furniture.

Stopped by on a Saturday…read more Purchased a sofa and loveseat Delivery on Friday No sales pressure from Maria Great sales person !! Highly recommend

Shop local, organic, and eco-friendly! I was looking for an eco-friendly, organic pillow and I…read morefound it at White Lotus Home. I bought a Medium Standard Kapok pillow. I had it customized with a zipper so that I can remove/add fibers to suit my needs. I've been sleeping on it for a few weeks now and I love it! I haven't had neck pain at all and I've had pleasant dreams. The sales associate, Elizabeth (I think) was really nice and helpful. They sell eco-friendly mattresses, sheets, bed frames, nightstands, pillows, blankets, and throw pillows. They do all their sewing on premise; mostly handmade stuff! When I'm ready for a new mattress, I will definitely consider purchasing a mattress/bed from here!

I've ordered 5 different mattress toppers from White Lotus Home. The quality is impeccable! When…read moreexploring competitors note the weight of the fill, it's typically less than 1/3 of what you get here. Always satisfied.

Had an exceptional experience with this vendor. He replaced 20 year old window treatments in my…read moredental office. Frank was awesome, from his help selecting product to delivery and installation, everything was perfect. He is meticulous about his work and left my office completely spotless. I can confidently recommend his services and wish I could give him a 6th star.

Frank is great! Reached out and received an immediate response. Worked together to figure out what…read moreI needed. Took my bench in on a Thursday and it was done by Sunday. It looks and feels better than the original. He made it stronger for our frequent moves and life with kids.