Back when I bought my Used/New (or is it, New/Used? A 2020 Chevy Bolt), the financing that was…read morefirst offered was a bit higher (about $60.00/mo) than what RFCU gave me. But, what was surprising, was that as a former DoD civilian, I was able to get a loan from them. Being the first business day after a long weekend, the place was quite crowded (3 people at Windows (+1 at the Drive-Thru), 1 person ahead of me, and 5 people behind me. Plus, 2 more as I was leaving). Luckily, they have sufficient parking. But, as many other businesses in Millegeville, the entrance isn't on the main street. Luckily, things went pretty smoothly, and I was able to pay off the car loan. And, was out in less than 5 minutes. The clerk was friendly, but reserved. And, I didn't interact with anyone else. So, can't say if this is the norm. Or, it's just the way the guy is. However, none of the staff was wearing masks. And, besides myself, I saw only 2 other customers who were wearing masks.

I had a very frustrating experience today while trying to resolve a dispute and use a replacement…read morecard. After reporting a compromised card, I was issued a virtual card to use immediately while waiting 7-10 days for the physical card. I activated the virtual card with the PIN provided, but when I attempted to use it at a gas station, it was repeatedly declined, both at the pump and inside with the attendant. I was told the card was not authorized. From there, the situation went downhill. I called customer service 3-4 times over the span of about an hour, and each time I was told the issue was fixed--but it never was. I remained at the gas station the entire time, repeatedly attempting to use the card after each call, only for it to continue declining. What made the situation worse: * I was asked to repeatedly verify my personal information (including sensitive details) multiple times, even while standing in a public place after already experiencing a compromised card. * Each transfer resulted in starting the verification process all over again, with no acknowledgment of prior authentication. * There was no awareness or continuity between representatives--I had to re-explain the situation every time. * A supervisor claimed to have "fixed" the issue and rushed off the call, yet the card still declined. * Another supervisor repeated the entire verification process again, only to then ask questions that made it clear she had not even reviewed my account or understood that I was referring to a virtual card issued that same morning. At that point, I had been dealing with this for over an hour, in public, stressed, and without access to my funds. This experience felt: * Inefficient * Stressful * Lacking empathy * And honestly, at times, antagonizing, given the repeated questioning despite the visible history on my account. I understand security is important, but there needs to be a balance between security and customer experience, situational awareness, and basic compassion. No customer should have to: * Repeatedly expose personal information in public * Spend over an hour resolving a simple issue * Or be left without access to their funds after being told a solution is in place I hope this feedback leads to improvements in: * Internal communication between representatives * Streamlined verification processes * And better handling of customers in urgent, real-time situations

Great place to obtain your mortgage! The servicing department is amazing. Customer service is super…read morehelpful and the Kasasa Checking account pays you back!

From the owner: Office 9am-5pm; Drive Thru 8:30am-5pmread more

ATM Review Only…read more After pulling up in the rear parking lot, I noticed that the walk-up ATM was no longer there. But, since I wanted to use the inside ATM, I had no problem with that However, after going inside (a lot of wasted space), and looking around, I did not see one. So, I asked a clerk, and he told me, "No sir. They're all outside now." :-( Upon hearing this, I went out the front door on Greene. Well, no walk-up ATM there either! :-( IT'S DRIVE THRU ONLY NOW!! Had it not been for the politeness of the clerk, it would be a 1 Star review!

Customer service. This bank sucks. Go in for commercial deposits and to get change. They are out…read moreof change. This happens more so then not. 2 tellers workimg and a 40 minute wait.

They were really nice and helpful! Elaina Brooks made me feel comfortable being in new to this…read morewhole banking thing.

We are Banking in Exchange Bank for more than ten years. Our experience always is positive. From…read morethe Manager to all employees the service is great. Actually we would like to congratulate to Michelle, Elaina, Nicole Jasmine. Laura, Tricia, Missy and Trip for its outstanding service and help. Them prestigious the Company. and make happy customers! Thanks you, very much!