John is the best! Takes all the time to make sure you are happy with your lenses and frames!…read moreI wouldn't go anywhere else!!

John is a good salesman, but not a good optician. Found out about a year and a few months later…read morethat the anti-reflective coating was coming off the inside of the lenses, but they were out of warranty. I've had glasses where the coating remained in good shape for 5+ years, but now these are unwearable after 2. Went to a new optician and then found out the frames were way too small, with the temples bowed way out as they reached my ears. At $800, the price paid was exorbitant in relation to the fitting and longevity/quality of the service. Never returning here.

Everything about this place is awesome. Thorough exams &…read moreoutstanding service. Big box stores are no match for Commack Vision

Great office! Always friendly and helpful. Easy to make an appointment and they always respond…read morequickly to any questions.

I visited to get my eye exam, prescription, and new glasses…read more The process of the exam and picking the frames was great but when I had to come back to pick them up things were not so great. I got a call to pick up my frames and I asked if I could have my prescription when I picked them up and was told yes. I arrive and get my frames and only one of the two is ready. And they also have no print out and am told I'll get it when I pick up the other frames. I get a call to pick up the other frames and confirm the print out will be ready. The print out was not ready and I had to wait for it. I asked for my PD and was told no. I asked why not and the employee told me it changes depending on the glasses. This made no sense to me because it is the distance between my pupils and that doesn't change. I also mentioned how when I got my two pairs of glasses from that very store they only measured my PD on one frame because it's the same. I asked how that was. She said they had a machine and it knows what to do. I asked how it worked and she said that's why we have machines. She begrudgingly wrote down my PD and said she added a note to the file that she is not liable if I use it and it's wrong. I feel as if she kept just saying stuff to placate me and get me to move on and I don't appreciate that. What she was saying did not make sense to me. I paid for an eye exam and prescription and my PD should be included. Additionally, the two times I went in to pick up frames she seem flustered and kept going on about how busy she was. And I wish they would leave a message when I missed the phone call. I like the frames I bought but probably won't be coming back, to this location at least

ridiculously overprice. they charged $600 for a $200 pair of glasses. they refuse to negotiate even…read morethough they are obviously upcharging it by 100%

So my husband wanted to get Nike frames and the sign in the Centereach, NY store said, Name brand…read moreglasses get a free eye exam. When we asked they said, No you would have to buy 2 pairs. So then another associate came up to us and my husband asked them to read the sign and they said, yes but you have to buy 2 pairs. My husband said where does it say you have to buy 2 pairs. No where on that sign. I said that's false advertisement. She had an attitude towards my husband. Professionalism was horrible. So we ended up going to Pearl Vision and they were nice and helpful. No problem there.

Customer service was poor. Salesperson never hot up to help…read more Didn't find what we looking for. Totally not impressed and the pricing was too high fir what we were looking for.

Dr Tan and Dr Mar are both amazing doctors and are everything that you look for in outstanding eye…read morecare - super knowledgeable, kind, patient, thorough and answer any question that you may have. They have a terrific staff and a wide range of designer frames to choose from. If you are looking for great optometrists, head their way - I highly recommend this dynamic duo!

Before leaving my old job in NY, I had to use up my vision insurance benefits before they expired…read more I came across this practice on a search of the local area and I'm very satisfied. I had an appointment with Dr. Tan who took her time and explained every step of the eye exam. She was informative, knowledgeable and very friendly. I got a pair of updated glasses and a new contact lens prescription, both of which have worked out nicely. Doctors nowadays are often criticized for having no bedside manner and apathy, not the case here. This practice is family owned with a very relaxed and welcoming atmosphere. I would be coming back here for my yearly eye exam if I didn't moved cross country.

This was my first time at this Pearle Vision store. From start to finish, the customer service was…read moreexceptional! Abi was our technician. She's very skilled in her craft. She was attentive and patient with my search for new ray ban aviators. This segues me to why I was there in the first place. To make a long story short, my husband lost my shades during one of our travel ventures. He surprised me and brought me to this particular Pearle Vision in Commack, NY. The owner and Jenna was helpful as well. This was an overall smooth and efficient experience! I highly recommend!

Do what they say, simple. Just don't say something to look good. They took an order for glasses…read moreand didn't deliver. Went back a couple of times, after calling a couple of times. They said that the girl who took the order was sick and then changed there story and said that she's on jury duty. They will call me tomorrow either way. They will work with me. It's almost a week and no call. What would you rate this?

Cannot say enough good things about Dr Valle. I have double vision and she was able to correct my…read moreproblem with a prescription. Staff is also top notch.

The worst place I have ever been to. Had to do eye test twice. Had test for glasses and contacts…read more They gave me the glasses but told me we are not doing your lenses now.I sat in the chair about an hour getting fitted for contacts. Gave me the wrong glass frame. Didn't give me my union discount. Told me they would. Writing union. Amazing this place is not shut down.

I had a great experience here. I had to get my prescription rechecked for my contacts and glasses…read more They got me in and out in 45 minutes. Everyone I spoke to was really nice and helpful.

I have been a loyal Visionworks customer for over 10 years and have never been treated or spoken to…read morethe way I was today. I recently decided to try a different location that is closer to my workplace, but I could have never anticipated how unpleasant the experience would be. Today, April 24, 2025, at 12:58 PM, I received a call from an associate asking for my insurance information. I responded, "I was under the impression that my information would carry over." Instead of a courteous reply, the associate--who was audibly chatting with someone else while speaking to me--responded in a shockingly rude tone: "If I had that, I would not be calling." I do not believe my question warranted such an unprofessional and disrespectful response. As a result, I canceled my appointment. I refuse to accept that kind of treatment, especially over such a simple and reasonable question. This experience has left me deeply disappointed and genuinely regretting my decision to try a different location. I am now seriously reconsidering my continued relationship with Visionworks. This was not acceptable. Not at all.

I stumbled upon this place a few years ago looking for them to fill a prescription for frames I…read morepurchased from another vendor online. I was so impressed with their professionalism and expertise in frames that I ended up buying new glasses from them and have been using them exclusively for myself and my daughter ever since. They really take their time with each customer, and genuinely care about your experience and that you leave very satisfied. I also love how they go out of their way to find frames that really fit your face and style. Their prices are very fair and they work with you to make sure you are getting a good value. I love this place and definitely recommend them all the time!

My husband and I love the Optical Shop of Deer Park. We both need progressives and thinner lens…read morewhich can be difficult to get right. We have had trouble at other optical shops with glasses that don't fit properly, aren't comfortable or we can't find that "sweet" spot in the progressive. We have both been SO happy with the glasses we have purchased from the Optical Shop- lens fit, comfort, and price!