Good afternoon, they are abusers when we moved to that apartment everything was old they hadn't…read moreeven changed the carpet, thieves I would never recommend anyone to rent them and I move and they take away all my deposit apart from giving them the apartment in better conditions than you give me! There is no option to give it 0 stars but if there was, I would definitely give them to you

Canterbury Apartments in Germantown MD are amazing, a good place to live. The apartments are big…read moreand good, very clean, and at a good price amazing place to live.

I have lived at Walker House since July of 2017. It is a clean, quiet community with friendly and…read morehelpful staff. When I moved in one of my blinds was broken, and maintenance replaced it right away. A couple months ago my garbage disposal started to leak badly and had to be replaced. Maintenance took care of it right away, and I haven't had a problem since. There is new management since around last November, and the front office staff has always been friendly and courteous. They are proficient at their work and they clearly care. The building was completed around 1971, but it is in good condition and some of the apartments are in the process of getting upgraded. We have a community room here, a fitness room, an outdoor pool and tennis courts, and a little market. I enjoy being a short walk from the Gaithersburg library, CVS, and Lakeforest Mall. Weis grocery store is not far either, a bit further from the library. The 59 bus comes right outside the front entrance of Walker House. I haven't had any trouble with power or pests. I feel confident recommending Walker House to others who are looking for a comfortable, laid-back place to live.

I live at walker house apartments the garden apts and I'm going into my fourth year, there have…read morebeen changes in the rental office staff, but I haven't had any complaints, I love living here and of all the office staff everyone is nice and helpful, but my favorite is Brenda, she's always nice and helpful, when I call for any issues, it's always taken care of. Thank you Stephanie Snowden I never have a problem with walker house staff, I'm going into my 5th year here, when ever I have a problem they always get it done. Lovely place to live.

This community isn't getting the recognition it deserves. I've lived here for nearly 3 years now…read moreand I haven't experienced any issues that didn't get resolved almost instantly. The maintenance team is great, the office staff is great, overall it has been such a wonderful experience here. The area is beautiful and quiet, and the office holds a lot of community events throughout the year which makes it feel very homey. There were issues with the trash area for a time period, but the staff were quick to resolve the issue and there haven't been any problems since. 10/10 would recommend this community.

I live near this complex and there's trash everywhere. They disregard the community's pleas to deal…read morewith it, especially at the playground outside of the apartments.

This place is gorgeous!!! The amenities, the landscape, the beautiful details in every apartment,…read moreand the wonderful staff makes this place a dream...but I will say, you definitely pay for what you get. Did you know they have a non smoking building?! For someone who allergic to cigarette smoke, this is beyond expectations.. I was in the market for a basic 1 bedroom, but unfortunately this property did not have any vacancies for my specific need, otherwise I would have moved right in. Shanika, who is one of leasing agents, was fabulous..she was knowledgable, patient, and extremely professional! She was so good that I had to tell her to put me on the WAITING list for a 1 bedroom, in hopes of getting in here one day. Give them try..or at least take tour..you'll see exactly what I mean. Ask for Shanika, if she's available, because she is quite popular with the tenants..

My family and I have been residents of this complex for over two years now and to be honest, our…read morequality of life here has been poor, and that's putting it mildly. We have always owned our homes and decided to invest in other ventures and rent. We thought it would be an exciting change for us. Unfortunately, from day one we have had nothing but problems here. It started on moving day when another resident put his hands on our minor son and would not allow him to walk away from him, while my husband demanded for him to let him go. We nearly pressed charges against him but Sara Garcia, the property manager at the time, implored us not to do so. She was fantastic, by the way, and always tried to de-escalate problems. The very same day, there was someone smoking marijuana on the property and another resident complained to the office that they thought it was us. We also smelled it and this was beyond insulting. To further the insult, management (Carol Oser) wanted to do an inspection following that complaint on our first day here! What a way to welcome someone to the community! We soon noticed that there was suspicious activity in the parking lot after hours. We reported this so that it may be investigated. Our son was still a minor at the time and we did not want him to be exposed to such an environment. There were also several vehicle break ins, our truck being one of them. No action was taken to prevent further incidents. Then, because we were the newcomers, we were accused of not picking up after our two service dogs. Fortunately, we had noticed that the grounds were full of dog waste from day one and complained about it immediately to Sara, especially because one of our service dogs is handicapped and unstable on his legs. We did not want him accidentally stepping or falling into another dog's waste. It all just kept going downhill from there. There were a couple of office staffers, Sara and Ydiany, who were always accommodating and tried to smooth things over, but overall, the problems never got addressed and got worse, if anything. Things got progressively worse after Sara left. We have always felt targeted here. They even have us muzzle our service dogs (which is an ADA violation) simply because people are afraid of them and get anxious when they see them. No other dogs on the property are muzzled and they constantly instigate our dogs. We choose not to complain about such pettiness because it's not worth our time or breath, but apparently others aren't the same way and have nothing better to do than put in ridiculous complaints. Further, the insulation throughout the building is terrible. Every little thing can be heard through the walls/floors/ceiling. The upstairs resident is extremely inconsiderate and will stomp around her apartment at all hours of the day and night disturbing the peace and alarming our dogs. We have to play music to drown out her noise and keep the dogs calm. She has supposedly been warned by the office but continues to make excessive noise to this day. Then she has the audacity to complain about our music (which is always within county noise levels). I don't think we have had any real peace since moving here and can't wait to move out. I would not recommend living here.

Liberty Mill Apartments are really a nice place to live in. The lobby is open long hours and there…read moreare games, a pool table and TVs there to watch. This is where most of the special events are held although we have watched a movie with treats outside, too. The staff is great. I have known and enjoyed Jean so much for years. I still do & always will. But I must give a special shout out to one of our newest staff members, Aireol. Because of her kindness and sweet nature, she has brought me my mail & packages ever since Covid began, because I can't get it myself right now. It is certainly not in her job description to have to do this for me, but she has been kind andLiberty Mill Apartments are really a nice place to live in. The lobby is open long hours and there are games, a pool table and TVs there to watch. This is where most of the special events are held although we have watched a movie with treats outside, too. The staff is great. I have known and enjoyed Jean so much for years. I still do & always will. But I must give a special shout out to one of our newest staff members, Aireol. Because of her kindness and sweet nature, she has brought me my mail & packages ever since Covid began, because I can't get it myself right now. It is certainly not in her job description to have to do this for me, but she has been kind and caring and always showing up with a smile on her face, (even though she's wearing a mask I can still tell.) When I have called the leasing office and she has answered the phone, residents are always greeted with a happy upbeat voice. Thank you, Aireol! caring and always showing up with a smile on her face, (even though she's wearing a mask I can still tell.) When I have called the leasing office and she has answered the phone, residents are always greeted with a happy upbeat voice. Thank you, Aireol!

After four years as a resident of Liberty Mill, I can honestly say I am relieved to have moved out…read more When I first moved into the community, it was a pleasant place to live. Unfortunately, over the last few years, the atmosphere changed dramatically. Instead of feeling like residents were valued, interactions with management became increasingly hostile, and what should have been routine concerns often turned into unnecessary conflicts. One of the most concerning issues was maintenance entering my apartment without following my clearly stated access instructions. Every maintenance request instructed staff to knock or call before entering and to wait for a response. Those instructions were repeatedly ignored. On one occasion, maintenance entered my apartment while I was in the shower. Instead of addressing my complaint and reinforcing proper procedures with the maintenance staff, the leasing office later deleted my maintenance requests from the resident portal, removing the documented access instructions I had submitted. I followed up with management with no response to the missing request. To this day, I find that extremely concerning. The lack of transparency continued after I moved out. I applied to become an authorized resident in another apartment within the same community and was denied. Initially, I was told it was due to an alleged pet policy violations. When I requested documentation, Arianna admitted in writing that no lease violations or written notices had ever been issued during my four-year tenancy. The explanation then changed to an alleged video received during the week of my move-out that supposedly showed my ESA dog off leash. I was never notified of this during my tenancy, never given an opportunity to review the footage, and never given an opportunity to respond. The original denial referenced "instances" of violations, implying a documented history, yet management later acknowledged there were no official records or violation notices. As someone who consistently paid rent on time and maintained my lease for four years, it was disappointing to be denied based on an informal allegation that I had no chance to address. The issues didn't stop there. After management learned I was in a relationship with another resident, my boyfriend received a lease violation alleging that I was living in his apartment without authorization. When he requested evidence supporting that allegation, none was provided. Shortly afterward, I received a parking notice claiming my vehicle was parked on the property without authorization. It felt as though assumptions were being made without verification, and complaints were being acted upon without supporting evidence. Another concern involved communications from Arianna indicating that apartments would be entered to look for evidence of smoking without the advance notice required under the lease except in emergencies. That, combined with my own experience of maintenance entering without following my access instructions, left me with serious concerns about respect for residents' privacy. Ultimately, my boyfriend felt compelled to file complaints with Allegiant-Carter's corporate office and the appropriate state agencies regarding these issues. I understand that apartment communities have rules, and I fully support reasonable enforcement of those rules. What I do not support is inconsistent enforcement, lack of transparency, acting on unverified allegations, and failing to provide residents with notice or an opportunity to respond before decisions that affect their housing are made. I hope Liberty Mill takes resident concerns more seriously in the future and focuses on rebuilding trust through professionalism, accountability, and transparency. Based on my experience, I cannot recommend this community but it seems as though they are going the right direction with Arianna no longer there.

The Elms at Germantown is wonderful. The staff and maintenance are very organized and patient to…read morework with. There is a stress-free leasing and living. The place is a peaceful beauty with a great pool, park, and events. Everyone there is friendly and give a delightful experience! For the whole time we've been here, we have no regret choosing this perfect community to be in. It's also a convenient place to live since the schools and shops are nearby. Overall, if you need a place to call home, go to the Elms at Germantown!

The leasing office is responsive and professionally staffed. Maintenance staff are decent and…read moreusually get the job done within a short response time. The units are spacious and, overall, pretty nice. There's a fair amount of tenant turnover, which may be due to the cost -- it is fairly expensive, which is the biggest downside.

We've never showered in this bathtub. This is 4 floors of excrement and biohazard. I paid their…read more$1800 of "fees". They still haven't provided detailed invoices from the contractor confirming this analysis. When I contacted the property manager, I got an automatic response alluding she's no longer with the company. However, she has since sent out mass emails to residents.

Review/Black Hill I…read morewant to thank the staff at Black Hill for an unmatched experience. My application process, tour of the community and finally settling into a rental unit was surprisingly uncomplicated. I took note that office staff conducted themselves with professionalism and care at all times with visitors and residents. The property seems well managed and maintained. Not a single staff person hesitates to satisfactorily answer any question or show excellent customer service. I want to thank John in particular for his attention to my questions and the accommodations I requested. I was pleased with the timely fashion that he got back to me which allowed me to make important decisions before and during my move. The positive opinion of the community I formed during my tour remains even after occupying the unit. Mike C.

If I could leave zero I would , Moved in September after finding this place online from another…read morestate , First off they gave us the wrong keys that actually opened up the downstairs neighbors house, The place smelled terrible upon moving in & the fireplace doesn't work and they refuse to fix it, To this day it still does not work , After 4 months I was finally given a fob to get access to the Amazon Locker & Gym area and guess what the friggen fob doesn't work I was told that they need a new modem to fix the problem , That was over a month ago, My refrigerator does not work right and does not produce ice so if I want ice I have to go out and purchase, I feel that I was sold a lemon, Seriously, I've rented my whole life have always paid my rent on time and have great relationships with the apartments staff but now someone from the leasing office thought that it would be a good idea to place a notice to evict when the rent was not due until the next day, Is that a tool that they use to get their rent ? I've always paid my rent on time but that is the straw that broke the camels back , You treat your residents like that when I'm not even late just wants me to move to a place that values their residents and seek to have their residents long term . This place is mismanaged and for whatever it's worth please stay far away Honestly, I've never seen anything like it!

Now after 30 days being here...i do not recommend! Day 1 as we are moving in they are dealing w our…read moreunit leaking into unit under us..okay thats just a one off issue ...nope we have YET to have a hot shower and were initially treated like our lukewarm water was normal on top of that our water heater or hvac because they don't seem to know still leaks to the point they've come into our apt after midnight multiple times due to leaking and even turned off our hot water and hvac mid winter with no clear resolution. They are draining our money into an inhabitable unit with no hot water or heat and never offered any compensation for high bills or loss of use of apt. I feel like they just wanted to get us into this unit regardless of the condition. Our water bill due to leak & electric due to then placing industrial fans, gas due to having to use fireplace & stove more for heat. Can't wash clothes, dishes, or shower.

Jane and the team were the best of the best, especially for helping to downsize after a lifetime in…read morea home. Compassionate, thorough, proactive, detail-oriented, and incredibly helpful. My family and I could go on and on. Worth every cent. Services: move management, packing, unpacking and organizing

We used Moyer to place furniture, unpack boxes & put away everything before we moved in…read more The crew of three women did a terrific job, fast, careful, neat & logical. Made the move so much easier for us. They asked for detailed info about furniture placement & that we label the boxes as to where the contents was to go which made it easier for them. Took them a long half day for a two bed, two bath apartment.