Pros: Clean, pristine, breakfast included, rooms are fairly large, hotel staff friendly, close to…read moreBeaumont and many restaurants Cons: the parking lot lights are very bright and shine all around the blackout curtains and is directly across the street from a helicopter pilot training school which makes for interesting nights if on the fourth floor The staff is beyond friendly and professional. The lobby is very spacious with several sitting areas, the dining area was very clean, and the breakfast had many choices including Texas shaped waffles. The room has a kitchen, a large desk, couch, chair, ottoman, and a large television that could be rotated. Large bathroom with shower only. Would stay here again if in Port Arthur .

The is an excellent property. I've been staying here intermittently for a few years when working in…read morethe area. They have really kept it consistently nice. The folks who run this place are all professional. They cater to the folks who come in on extended stays to work in the surrounding area. They take great care of what is still a fairly new property. The breakfast is good. They even still offer a basic dinner and a free beer or wine on M/T/W. Good internet, clean washer/dryers that take cc payment and a good amount of places very nearby for whatever you need for your stay. Excellent staff!

(From June-July, 2023)…read more A very modern marriott staple that I'm pleased in in an area like Port Arthur. I did an assignment for a couple weeks from June-July in the Bridge City area and decided on staying at this place. I'm glad I did as this is one of the best hotel options in the area; and also one of the better marriott hotels I've stayed at anywhere. How so? Well, newly constructed hotels will have more updated features including new breakfast items, modern online connectivity, interior designs, and bathroom toiletry items. Obviously this place has all those. Plus it's probably the cleanest hotel I've set foot in for quite sometime based on my travel experiences and hotel lodgings. The room had plenty of space with a stocked kitchenette, a lounge sectional w/ computer prop, and desk area. Customer service and staff are on point with attentiveness and handling areas of need. No doubt this is a must-stay if you're in Port Arthur or the Bridge City area.

Came for an adventure, stayed in luxury!…read more I didn't quite know what this place was when I walked in, I was just in town on an adventure, visiting friends from this area where I grew up. A good friend of mine who used to work for Marriott says "All hotels are running on a skeleton crew with people who hate themselves and are a second away from disaster, but if you want a clean room, you can't do better." Check-in was done by a good-humored, handsome redhead. When I walked into my room, I was pleasantly surprised by the size, layout, and amenities of the room. The wifi was unsecured, but that's why you should always bring your own VPN. I adventure around town, visiting friends and catching up on decades of life, coming back to my comfy room at the end of the day. I wouldn't really try the hot food at breakfast (about 7:30am), but I am looking forward to sleeping one more night on this ginormous bed. Really liked the fact that the staff takes care of some cats outside. I'm a big cat person, so this warmed my heart.

Let me preface my comment by stating that I am an Honors member. I typically stay at Hampton Inn…read moreor the Douvletree (the cookies, it's all about the cookies!) Anyway I say this because I stay at a lot of Hamptons. This one is in my top 5. Spotless! Everything is just how it should be. When I travel for work, I want consistency in my lodging. Hamptons are usually quite good. This one just has that something extra that makes it special. The staff is beyond friendly and very accommodating. I want to live here forever! But they made my stay go from good to great, mainly just by being sincerely concerned for my happiness. Great hotel!!

When I checked in the gentleman at the front desk didn't have a clue! I just started staying with…read moreHampton Inn/ Hilton,and I'm already Gold. All of the Hamptons, before staying here thanked me for Gold and gave me waters and a snack pack. It's right on their counter. This guy had the personality of day old bread, kind of stale. Had breakfast and the gal cleaning with nasty smelling cleaner, was 2 feet away from me as I was eating, got up and left. The place needs a remodel, the shower floor is very slick, I almost fell, no slip mat for the tub. I talked to the Manager and discussed these items with him. As I was talking with him, another gentleman checking out told the Manager I was correct and he would not stay there again. Now the cream of the la cream. They charged me twice for the same night! I filed a complaint with Texas OSHA and called Hilton corporate. There was 1 great thing though, Samantha who worked there is a rockstar! Went out of her way to help us! They need to make her manager.

This places was very good I felt welcomed. Very clean and eve was there to use. I do recommend this…read moreplace it's 5 yrs old. It had a mini kitchen I loved it and better than my kitchen oh forgot the shades in the room are a hot thing too!!!

This review is for an August 2018 stay.i thought I wrote one but it's not posted. We came here to…read morebury my grandmother. We were at another in town hotel that we had to leave due to discomfort. This one was much better. The rooms were clean. The breakfast was sufficient to get the job done. I remember that they had a pancake maker. The front desk staff were all very kind and sensitive to our emotional state. I would recommend a stay here for a cheaper room that still provides clean and comfortable rooms. Of course, this was several years ago and pre-COVID.

I stayed here from Thursday to Saturday morning. This overall has been frustrating. There was a…read moresmall bug in my room first night. The person at the counter was rude and unfriendly. Wouldn't even say hello or respond to a simple greeting. When I came back after being gone all day I stopped at the counter for toilet paper and towels so no one would have to come up nor have to go to room on 3rd floor then come back down. I was told I had to go up, get any used towels, bring them back down, wait in line, then I could get new towels. That's is stupid and horrible customer service. I was trying to make it easy but this is insane. You want the dirty towels then send someone up to get them. I did it once. I can't see me staying here again, then I had to put them in a bag given to me. There is a sign in the room to call down for anything you need. I didn't try but do not believe that to be true. Some minor things, the channel list is partly incorrect, the TV sometimes goes pixelated. Really the bed is okay. Breakfast is better then similar places. The employees I and my family spoke to were unhelpful and rude. When my other family members were getting ready for noon check out the cleaning crew hung out around the rooms and even went into my sister's room three times even after being told not to. Truly disappointed in this as i have had some good experiences with holiday Inn. There are a ton of hotels in this same few block radius You have options. Choose a better one.

Great people. We stay here a lot and they accommodate us every time with late check-outs and having…read morethe breakfast out before we go to work. They clean our rooms daily. They accommodate our night shift in the cleaning of rooms as well.

I stay here while my mother is in a care facility near by. I must say, I have never had a hotel…read moreroom that was completely tile/no carpet, but I loved it. The bed frame was metal and elevated off the floor, and the floor had no carpeting to speak of. As someone who travels quite a bit, This made the room feel cleaner and less stale, plus it reduces the chance of bedbugs. It also means it's easier to clean, which made me feel better about staying here. The Continental breakfast was delicious and the staff at the front were incredibly friendly. I highly recommend this hotel. One point of note that you need to be aware of. This hotel is used by a lot of blue collar workers for the refineries and other places. They can get a little bit loud in the evening but often are gone for work very early in the morning but often are gone for work very early in the morning. This didn't bother me at all, but if it bothers you, you might ask to stay away from that room block.

4.5 stars -- we stayed here for one night and it was clean, felt safe, and the staff was courteous…read more It's a bit noisy though... we could hear the guest upstairs from us walking around while we were trying to sleep, and the air conditioner in our room made a very loud noise when it turned on and off during the night. Lobby breakfast is surprisingly good, though: eggs, biscuits and gravy, yogurt, toast/waffle station, cereal, coffee and juice. Get there early; we were up at 8 and the eggs were almost gone anyway.

Terrible reception. He made me wait while he carried on a personal phone conversation…read more I had a defective TV controller. After he was unable to fix it, I was told to just do the best with it that I could. Upon checking out, I asked for bottled water & was told to go to the vending machine even after I told her I was a diamond member. She finally relented & reluctantly gave me one bottle. Places to dine were not within walking distance. A very poor example of Best Western!

First time staying at this hotel. No complaints about the room clean decent size. Nice large LG…read moreflat screen television with a very crappy remote. One that has a mind of its own.

Good stay. Clean, comfortable, quiet rooms. The staff is friendly. Close to stores and dining…read moreestablishments. Breakfast was alright. Would've preferred a scrambled egg option. Other than that, no complaints.

Nice room, but even though there is posted daily clean service, my room didn't get cleaned. Very…read moredisappointing after a 15 hour day

Hotel wasn't up to my standards but customer service was A1. Shout out Elizabeth Jackson 1000/10…read moregreat customer service. PSA Don't ever book through a third party

We consider ourselves objective and fair people, and like to give compliments when service is due…read more Thus it is with reluctance that we describe one of the honest to goodness worst experiences of staying in a hotel that we've ever encountered in our 55 years of life. Dirty. Fixtures spotting of rust. Holes in the walls. Cracks in the tub. Other people's hair in the bathroom... Walking in to the lobby, we were almost bowled over by the industrial level smell of disinfectant. This smell increased 10 fold in the room (to the point where it affected our sleep). The door to our room was marked and scratched, as if a wild animal had gotten in and was struggling to escape. Please see the pictures. We wish we were exaggerating. Avoid at all costs (unless you're into that serial killer vibe). We paid $86 to get in. I would've happily paid $86 to get out.