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Executive Motors

5.0 (1 review)
Closed 10:00 am - 6:00 pm

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3 years ago

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Strosnider Chevrolet Inc

Strosnider Chevrolet Inc

3.3
(37 reviews)

Team here is great. I've had nothing but great experiences. This location is a little further out…read morebut I'm happy I bought from this one.

After more than ten years as a loyal Strosnider customer, I'm very disappointed with my recent…read morevisit. I had a 2:30 p.m. appointment with Service Advisor Trevis for an oil change and state inspection. When I mentioned the complimentary tire rotation that's always been included, he insisted it was never free and added a $15 charge. Later, I was informed my total was $150.36--nearly 50% higher than I've ever paid for the same services. When I requested an itemization of my charges Trevis mentioned a $50 labor charge for the oil change, which had never been billed before. To confirm, I called Stephanie, who usually schedules my appointments. She verified that last year I paid $102 for the exact same services and that tire rotations have always been included. She also admitted customers were supposed to be notified of new pricing, but I was never informed. I then spoke with Mike (service manager), explained my concern, and requested an adjustment to my bill. He declined, saying oil prices had doubled and labor charges increased from $40.00 to $50.00 since last year and that the charges would stand. I mentioned that, had I known about the increase, I would have gone elsewhere. His response: "I'm sorry, but this is what you owe." Feeling dejected, I just paid the bill as is. Incidentally the assertion that a 50% price increase is linked to rising oil costs is demonstrably false. In reality, oil prices have experienced a significant decline, falling from an average of $72.29 per barrel in November 2024 to $60.13 per barrel by November 2025. This factual data renders the claim of oil price inflation as the driver of the price hike a baseless fabrication. When I refused to sign the invoice due to disagreement with the charges, Mike told me I couldn't retrieve my vehicle without signing--I mentioned my signing the invoice is an agreement to the charges and because I don't agree, I will not sign. The entire exchange felt dismissive and unprofessional. After a decade of loyalty, I left feeling overcharged, misled, and disrespected. I won't be returning.

Executive Motors - car_dealers - Updated July 2026

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