I had a great experience at Haley. Felt like Austin and KP were real with me from the get go. No upsell, just a frank, honest conversation. I felt good about the price, they felt good about the sale. There was an item missing from the vehicle and they worked to make it right. I felt like they took my questions seriously. My sale was weird in that I was on travel when a vehicle I was interested in became available with them. They had zero issues working outside the box with me via phone and text, held the vehicle I wanted awaiting my return. The only thing that didn't get fixed was a scratch, small rub/scratch and the rear bumper is popped up "slightly" on my used vehicle purchase. I probably could have pushed for it to be fixed harder but honestly felt like I got a good deal. I would 100 percent buy from Austin and KP again at Haley. read more

wanted a particular GMC Sierra which wasn't in stock but Harrison Adams and his team was able to find the truck I wanted. The deal was good and it was ready for me after driving 125 miles to get it. read more

Enjoy going there. Even if there is a wait. The employee I deal with in the service area are great. 5 stars for them all. April gets 5.1

Poor service, poor vehicle prep and titled vehicle incorrectly. We were told it was now our problem. Would not purchase from them again.

Came here once for a service recall and that went smoothly. Came back to get my rear shock checked on, made an appointment, and then my car didn't even get looked at. They tried to convince me to leave my car with them and I refused, knowing they would probably take forever and my presence may make them look at it faster. Lo and behold, about 10 minutes after I sit down they tell me they wouldn't get to it today. What's the point of booking an appointment then? Told me to come back when I could leave my car there. I did not come back. Folks there are nice but the service is unreliable and expensive. Probably better off just going to a local auto place. (I recommend Cutshaw automotive in Richmond :) ) read more

It took 2 hours to get my oil changed and tires rotated. Then they came up to me about doing all this other work done for more money. I just bought this car in December and Radley Cadillac had gone over the car like a fine tooth comb. I'll never go back there again. They just wanted to get all the money out of my pockets. read more

I've taken my car to him three times for the same reason the front bumper it has been approximately a month and they still have not gotten it right today I picked it up and instead of it being white like it was when I took it back to him it is gray tired itchy read more

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Bought a new car off the front platform for full price and , I just don't know where to begin... The sales team has fixed every issue they could but here I am 3 weeks from purchase still in a rental car. It already had 441 miles on it from what they say test drives. but all my rentals were new with racked up miles going right back on the show room platform for full price. I really wonder how they can rent out brand new cars while other cars that people bought brand new are being fixed. Then take them back clean them up put them right back out to full sale. The trade in value is insane, They don't care the money you put in and sending WITH the car with the receipts. It's up basic car blue book says this. They never factored in it was not stock and modified semi race car, but when they put it on there lot for sale they clearly knew what they had they priced it the next day as a brand new car price. I can keep feeling some type of ways because there is not a higher up number to assist they are all single owned franchised out. Take it with a grain of salt but I won't go here again , thinking of not even taking them up on the warranty why let them mess it up yet again, read more

Excellent service. They checked all of my concerns with no additional charge and the service manager gave me and another customer a ride home in the absence of a shuttle driver. I have been dealing with Haley for for years now and have no complaints to date. read more

**BEWARE** Dishonest practices, dishonest people, price gouging crooks. I contacted several Buick dealerships Monday June 19th, asking each for the price of a *FULL DIAGNOSTIC* and next availability. This dealership had the soonest availability and was also in closet proximity to my home which was a plus. I was asked in addition to the diagnostic what was going on with it, I read off each of the things that was flashing on the screen and gave an overall description of what was happening (the car was prompting me to idle the engine because it was overheating, and said engine power is reduced, there was also a tire light on and a prompt for an oil change that was due soon and I informed that it was very hard to turn). I walk in and speak to Marshall, I told Marshall I had just purchased the car and knew it had some problems which is I needed the full diagnostic to figure out everything that was going on. ** FIRST PRICING ISSUE* Previously I had been told that the diagnostic was $160 but Marshall then says, "Its $160 for every light on the dashboard". I ask, why would it be $160 for every light on the dashboard and why that was not something I was told beforehand. Marshall says "Don't worry about it, we'll get it together". I assumed this meant that they were honoring what I was originally told regarding the full diagnostic being $160. **Two days later** after having to call SEVERAL times in between to ask how the diagnostic was going and what they found was wrong with the car and if there had been any update (assuming they must have been doing a thorough check for it to take two days), Marshall calls with a list of items and says total cost is about $2200. I call around for some comparative pricing, notice that they are more expensive than most of the places I called, but also comes with a two year warranty and was told by Marshall that they offer 10% military discount which would offset some of the cost. I give the go ahead to make all the repairs after being offered a $150 discount in addition to the military discount when I tell Marshall that their prices were higher than comparison at all other places I had called. They complete the work and I go to pick the car up. **SECOND PRICING ISSUE** I notice once I was given the bill at checkout that it did not reflect the $150 savings or the military discount. I was told to check in with Marshall and the current price was about $130 cheaper instead of the $150, Marshal says sarcastically and dismissively "OK I'll fix those few dollars. **THIRD PRICING ISSUE** I am told at that time that the military discount is 10% but maxes out at $100. I ask Marshall why that was not made clear as 10% of $2200 is $220, NOT $100? Marshall shrugs his shoulders, does not acknowledge at all how this could have changed whether or not I got my service done there and continues to be dismissive about the pricing discrepancies. I let it go, pay the money and leave, to get in my car and recognize IMMEDIATELY that the ease of turning the car has not changed and I can barely turn the vehicle out of the parking lot. I call back immediately and was told that Marshall would have to call me the next day. I ask the representative who I was speaking to why that issue was not taken care of, from the list that I was given after the diagnostic I was told I was getting I thought it was the fluid flush, at which time I was told WAS NOT EVEN DONE. So the $150 that Marshall said he was discounting me when I told him about comparative pricing, WAS NOT EVEN A DISCOUNT. He had taken a service off of the estimate, that was probably not necessary in the first place, which was about $130 which is why the first bill I was given was not the full $150 discount he quoted because it was not a discount, he just took off a service that I thought I was still getting and called it a discount. The next morning, Marshall does not call but texts me asking if everything was fine. I reiterated what I had said the day prior that it was not and my car was still having the same issue. No response. I call and Marshall says I never told him about a steering issue? At that point I ask to speak to a manager because this man is continuing to be dishonest and deceptive. I call several times to speak to a manager who calls me back and reiterates what Marshall says...... and then also says that I never asked for a full diagnostic? This manager Bill Criswell, continues to say that if I wanted the kind of check I was describing that I needed to ask for a used car check instead of a full diagnostic? The difference between the two services was $20 and clearly semantics because if I say I want a full diagnostic to see what is wrong with the car clearly I'd like a full check out of the car, WHICH I ASSUMED I GOT after it took them TWO DAYS and it says a full multi point inspection was completed. CONTINUED IN PHOTO: read more

Haley Buick GMC Airport - Car Dealers Near Me - Richmond, Virginia

Both Michael Pascual and Janet Pineman were extremely helpful and friendly while I was purchasing my Santa Fe :) Janet was very communicative throughout the entire process. I would definitely recommend this dealership! read more

Quick update: I was offered a full refund. The service manager was really thoughtful and seemed like he really tries to run a tight ship. I appreciated the effort he made to make things right and think it's only appropriate to amend my review. read more

STAY AWAY FROM THIS PLACE!!!! On Monday the service dept and service manager tried to get my stepdad to pay $700 to service the 4WD on their Tahoe... Here is the kicker IT IS 2WD!!! He told them this and the manager proceeded to come out while arguing and say the traction control button was the 4WD!!! CROOKS!!! I know this isn't the first time they have done this to someone!!! Freaking scammers! Try to deny it please!!! I will release the voicemails and estimate to NBC 12 on my side! Let's let all of Richmond know!!!! You deleted my moms review on Monday! I will let everyone know about this crooks you are! read more

I dropped off my vehicle for routine service in preparation for a long road trip. Service advisor Marshall took excellent care of me. Marshall called me soon after my early drop-off to let me know that the vehicle needed a tune up, fuel injection system cleaning and a new cabin air filter. The car was ready for pick up the next day, as scheduled. Marshall was very courteous and friendly. I was happy with the service o received. read more

Our car went in for scheduled service and they did a great job. The car was dropped off the night before and they had it ready before there assigned time. read more

Buying/leasing a car is tough 'cause you're always trying to make sense of the process...if every customer is getting such a great deal...how are we staying in bidness? Miss Janet Pineman (a real-live Joisey Gull) made complete sense of the process. What a pleasure to deal with her! A real nice lady who knows how to take excellent care of her customers. She just needs to work on the accent! Five Stars no doubt! read more

The air bag replacement was an excellent experience for me. I was impressed with the quality and the work done. I have not experienced any issues with the service rendered. The service department was very helpful with the recall and the process to complete the application. read more

Honestly, if there was a way to give a 0, that's what the service department at this location would have received!!! My husband dropped off my daughter's 2015 Buick Regal for service on Jan 22, 2024 because we were having steering issues and a couple of error codes were showing on the dash. After having the car for the majority of the day, I finally called and asked Aaron what was the hold up. He said that they were very busy and would get to my daughter's vehicle as soon as possible. Well, 20 mins after my call, I received a call from Aaron saying that the diagnostics showed that a steering motor and rack & pinion were needed to fix the issue and that it would cost us $4,700 ($3,000 in parts and $1,700 labor). We were shocked, to say the least, so I asked my husband to just go pick up the car and we would figure it out later because we didn't want to sink that much money in a 9yr old car! Not to mention, we paid $167 for the "diagnostics" that probably was never done!! A few days later, we asked our personal mechanic to take a look at the car to give us a 2nd opinion, and guess what, ALL IT NEEDED WAS A $90 SENSOR!!!! After the sensor was replaced, all of the steering issues and error codes disappeared. My daughter has been driving her car WITH NO FURTHER STEERING ISSUES every since. I wanted to wait a few months to give this review because I wanted to make sure the car was definitely issue free. To say that I am disappointed in the service I received at Haley Buick GMC Airport would be an understatement. When you take your vehicle to a dealership, you would hope that they wouldn't try to STEAL your money by making up fake issues with your vehicle. This has definitely shaken my trust in all dealerships going forward. I am saddened and disgusted by this situation!!! read more

My car broke down recently on the drive home and I realized I was in the market for a reliable vehicle. Mr. Sigler and Mr. Kovanes provided wonderful service and help in locating a great vehicle and moving the process along smoothly and quickly. It was a painless process. They were patient and knowledgeable as this was my first major purchase of this magnitude. Highly recommend! read more

The very worst car dealership of my life. The rudest service personnel (correction the payment clerk was great). Let me be more direct, Aaron, lack of respect, not engaging in eye contact, looking at phone while I'm asking for him about clarification on a possible repair issue. I was furious by the total disrespect, non engaging attitude of Aaron. I wanted so bad to offer some pointers on customer service; but my son saw my anger and urged me to remain quiet. I will never, ever go nor recommend this company to anyone. No wonder they did not have any customers. 2*'s they changed my sons oil. read more

I almost couldn't believe it, 4 days after Haley had it for routine oil and tire rotation I moved my truck from its normal parking spot and there were oil drops, I started to panic!! Is my truck leaking oil?!? I was just under it doing the exhaust a month ago and it was spotless!!! NO, no oil leaks here just a half ass job performed by a Haley tech the left oil spattered all down my frame al the way back to the rear axle because he didn't clean up the skid plate after the oil change. I WILL NEVER do business with them again. That is just so frustrating to go the extra mile on my half and take it to the dealer and then in return get Walmart lube center quality service (no offense Walmart) I take my vehicle to the dealership for all recommended services specifically to receive notch service, this is truly a disappointment 85$ oil change. 100$ worth of cleaning to do afterwards. read more

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Great place to buy a car but terrible service department I will take my truck some place else for service! read more

The service representative that always help me is Dane. I appreciate his time and his patience with me and explaining things to me. Not only can I say this about Dane but I have to say it about everyone else that works in the service department I truly appreciate great customer service and that's what I receive when I'm there. I truly appreciate the salesman that helped my Mom when I was there on Friday evening to get up out of the chair which meant a lot him helping her up. Thanks so very much.... I wish we had more people out here in the customer service world like what I experience at Haley Buick GMC. I will always bring my car to Haley for service. Thanks for everything, Kendra Macon read more

This was the best experience I have ever had purchasing a car. Janet is fantastic to work with and doesn't pressure you at all. Every aspect of the process was great. read more

Thanks to Mr. Bill and his team in the service department. My last two visits there has been excellent.

Excellent service department, excellent parts department, and awesome salesman. Been dealing here for over 20 years and love that it still feels like a small town operation. read more

Buying cars is a tough decision, Make it simpler, use a different dealership. They do not care about the product they sell and are only simply there to sell a product. My wife and I bought a 2018 Terrain Denali brand new from them. 11,000 miles later the ball joint failed and caused my wife to wreck her car. The dealership didn't care and just brushed it off. GM cared less and again brushed it off in the end. Go find another dealership. read more

Brought our 2004 GMC Sierra in after it broke down on I-64. They assessed it and found several problems. Had us up and running within 48 hours. Easy to deal with from top-to-bottom. We'll use them exclusively for all our GMC service and repairs in the Richmond area (we've got 4 GMC trucks in our company). read more

I really enjoyed working with Janet P. to buy my Buick Enclave. She made the entire experience smooth and stress-free. She never pressured which is the primary reason I purchased here. She is very knowledgeable and has many years of industry experience so was able to answer all my questions. I'd highly recommend buying from Haley Buick. Just make sure you ask for Janet! read more

Well, I can definitely say I committed the ultimate shopping sin....I bought the first thing I saw. That being said, Janet Pineman and Ken Trippeer were the true reasons why I stayed and committed to buying from Haley Buick GMC-Airport. Not only did Janet and Ken treat me like a valued customer, but they were upfront and truthful with me the entire time. They both made this a very simple and hassle free process....an experience I've never had when purchasing a new vehicle. So, yeah, I committed the ultimate shopping sin, but I got exactly what I was looking for at a reasonable price..... and both Janet and Ken made it all possible. Only caution I would give to potential customers, be careful with your coffee around Ken...he's more of a "slap on the back" type guy when a deals been made! I highly recommend this dealership to anyone looking to purchase a vehicle! read more

Recently had my Sierra GMC Z71 truck looked at as I discovered the brake line underneath truck was shooting out brake fluid when depressing pedal. Long story short it was $1800 to repair 9 feet of inferior cheap tubing which could not be warranteed for more than a year. So when I discovered Meadowbridge Auto could perform same job with copper tubing for $387 Haley wanted to charge me $150 for diagnostic fee when they clearly was shown and pointed out to them the problem by me when I took the truck in. read more

Best experience ever buying a vehicle. Told them exactly what I was looking for and what I was willing to pay. Greg listen and had me driving off the lot within 2 hours with my new truck! Thank you very muck. read more

Haley Buick GMC Airport - Car Dealers Near Me - Richmond, Virginia

I recently purchased a 2014 Acadia from Capital Buick GMC. Brad Johnson was very helpful on this purchase and put me in the best vehicle for my needs. The dealership had the best website and a good selection of vehicles to choose from. Pricing was straightforward and very competitive. I will return for my next purchase. read more

Greg Huband provided us with excellent service as we bought a new Yukon XL Denali that we had never even seen. We did most of the transaction over the phone and then were warmly greeted when we arrived at the dealership when the Yukon came in. Greg was a pleasure to deal with over the phone and in person, and he made the car buying experience smooth and as easy as I can imagine it could be. read more

I brought my Avalanche truck in because a tire sensor was out. My truck displayed that the front left tire needed air. Well after paying to get it fix when I left the light came on again so I call and scheduled another appointment. I brought my truck back in to be looked at. After they looked at it I was told they had replaced the left rear tire sensor and the front one had gone bad. Now if my truck displayed that it was my front tires sensor why would the back one be changed? Then for the same display to show up as soon as I left the shop tells me the sensor was never fixed or they changed out the wrong one. They are trying to charge again for something I already paid for. So I tell them I'm not paying again and I will have someone else look at my car. When I get in my truck another sensor on the other side came on say my right front tire need air. So now another sensor has gone bad while at the shop. read more

I have taken several of my vehicles to this GMC dealer and every time there is an issues with their service. I will give you some examples. My son took his car in for an inspection and they took $10 worth of quarters he had in the cup holder for tolls. I took my van in for inspection and it was rejected for the headlight bulbs. They wanted $200.00 to put in two tiny $12 bulbs. I told them we would replace the bulbs and bring the van back to inspect it again the next day. The van was inspected in July of 2017 and inspector Chester Caton illegally put a June 2018 sticker on my windshield. (State code 19VAC30-70-50 states that a vehicle inspected in the current month will have that months number sticker put on the windshield). I took my van in another time and they charged me for two services that they did not provide. I had to call them out on it and tell them that these services were not performed. When I asked to speak with the mechanic they said he just left for the day... They are just so untrustworthy. It is a good thing that I am not ignorant when it comes to automobiles... They see a woman and think otherwise. This dealership ALWAYS trys to up-sell you. The Haley dealer in Chester is much better with mechanics and staff who work with you and don't treat you like you know nothing about automobiles. I will never go back to the dealership on S. Laburnum Ave in Richmond. read more

Didn't buy our 2014 GMC 2500HD Denali here, but the service department (went for an oil change) was friendly and efficient. Thanks!

My experience at Capital Pontiac, Richmond, VA was the WORST EXPERIENCE EVER! A PURE NIGHTMARE! I have a 2005 Pontiac Sunfire, in which I purchased from Capital. The service up until this week was good UNTIL I had problems with my transmission. Now mind you, I knew it was the transmission because the car would not shift into second gear. Therefore, this was just COMMON SENSE and I did not need to have MECHANICAL TRAINING to realize what the problem WAS MYSELF. Mind you, I state COMMON SENSE. Capital Pontiac had my 2005 Sunfire for THREE days for me to have my vehicle TOWED AWAY by AAA towing service to be repaired by ANOTHER facility. It took TWO DAYS for Capital Pontiac to inform me of a quote of $3,000.00 to replace the transmission. I emphatically stated "NO!" I could purchase another vehicle for that price (down payment). Then I was informed by the service rep, Allen, that they could have the parts that were broken replaced and the price would begin at $450.00. So, I stated, OK. I could handle the $450.00 plus parts. Now mind you I had stated that $3,000 was too expensive for me. I then receive a call on my job on Friday, March 8, 2013, stating that the repairs to the transmission would cost $2,700.00!! $2,700.00 is IN THE SAME BALLPARK AS $3,000.00!!! Don't you think??? By this time, I am totally upset on MY JOB. Capital has had MY CAR FOR THREE DAYS!!!! I had to leave MY JOB and call for a ride to be transported to Capital (40 minute drive) to pick up my vehicle after waiting 3 DAYS for SERVICE THAT I DID NOT RECEIVE!!! I THEN THINK IT WAS GREEDY OF CAPITAL PONTIAC TO CHARGE ME $468.00 FOR SERVICE TO GET MY CAR IN MY POSSESSION FOR NON-REPAIRS!! Nothing was REPAIRED! MY CAR HAD TO BE TOWED!!! $468.00!!! BE FOR REAL!!! I work for a large School System, my brother works for the State Department of Virginia, my brother-in-law works for DuPont, my sister works for Virginia Dominion Power and Bank of America, and other family members work at the U.S. Post Office, Department of Corrections, etc. I have informed them of MY WORST NIGHTMARE WITH A DEALERSHIP OR SHOULD I CALL IT--"DEALERSHIP GONE WILD"!! They have informed me that they WILL NOT recommend Capital Pontiac to ANYONE! This is what we call POOR CUSTOMER SERVICE TO THE FULLEST! I WILL NOT STEP FOOT ON THE GROUNDS OF CAPITAL PONTIAC AGAIN! I feel as a female I was taken advantage of and was given TOTALLY POOR SERVICE OR I SHOULD SAY, "NO SERVICE FOR THE COST OF $468.00"!!!!!!!!!! I realize dealerships ARE EXPENSIVE compared to other auto service centers, but THE COST OF $468.00 FOR "non-repairs" is TOTALLY INSANE! CAPITAL PONTIAC - "DEALERSHIP GONE WILD!" read more

fast friendly service, great prices and good work, will return!

Wow, talk about a lack of professionalism and experience. I've got a box truck that I use as my livelihood. Seems as though my fuel pump died. So I get it towed to Capitol and tell them what my non trained mind thinks. Get a call the next day, yep you need a fuel pump will be ready to morrow. I show up a day latter, truck still won't start after they took my $870. I walk back in to see at least 5 mechanics standing around explained that the truck still doesn't work and was asked if the battery is dead. I was then told that no one will be able to look at it till Monday. Again this is my livelihood and 5 guys standing around. So I show up a few days latter it starts and I make it a few hundred yards and the truck dies again. Back again to see the guys at Capitol. This time a mechanic comes with me to see the truck. He climbs under, and in his words messed with the wires a bit but really didn't do anything. It starts back up they take back to the shop and I give them my way of feeding my daughter again. They change out a wire and give me back my truck a couple days later. This time I get about 20 miles up the road and you guessed it the truck dies again. I call Capitol and tell them I'm not paying for the $300 tow, which I didn't, they paid for it. This time they changed out the wiring that was shorting out. Seems to work now but I can't help but ask myself, did I even need a fuel pump in the first place, or was it the wiring all along? To sum it up if you have a problem with your vehicle, take it anywhere else you will have a better and cheaper experience. read more