never got their names but the two girls working were super helpful with how busy they were. they…read moredidn't have the car i had originally asked for but were happy to put me in an Audi instead. definitely recommend this location and will be back.

Today was an extremely stressful experience. I reserved a rental car with this Enterprise location,…read moreand I was told they would deliver it to my repair shop. When I arrived, we let Enterprise know I was there, and they said someone would arrive in 15-20 minutes. After waiting for over an hour, I called to ask where they were. That's when I was told they don't even service my repair shop and that I needed to be transferred to a different Enterprise location. My question is: why didn't anyone call to let me know? I could have been sitting there all day waiting. Why wasn't this mentioned when I made the reservation? The repair shop was only 15 minutes away. I understood that they couldn't deliver the car, so I was willing to Uber to them since it was closer to my house. Then they told me they had no vehicles available until TUESDAY, five days from now. So what happened to the car I had reserved and was supposedly waiting on? What started as a simple pickup turned into a two-hour ordeal with no resolution. Now I'm left without a car, and all I got was, "Sorry." The lack of communication and professionalism was incredibly disappointing. Customers should be notified immediately if a reservation needs to be transferred, rescheduled, or if no vehicles are actually available.

This has been my Go To rental place for years. I live in the Midtown neighborhood so I'm familiar…read morewith how the area has changed, both good and bad, over that time. But let me tell you, the crew at this Avis have ALWAYS been top tier great. They really do care about your reservation. Many of the poor reviews are from people complaining about things that are out of the employees control or are of their own making. The people here still try very hard to make your experience a good one. I also rent through Costco Travel and it's always easy. As for the neighborhood, it's changing and improving. But Avis has always had great security and I've always felt safe while picking up and dropping off. I admit I no longer walk over to the business, but that's a Midtown issue that thankfully is beginning to change. So don't let the low rating fool you. Treat people well and with respect and you get the same. It's not hard. Again, top notch crew, top notch cars (only ever had one problem in all the years and it was easily solved). Love this place and the people. Thank you!

The tire was low and the engine had problems picking up speed also it had a bad smell .read more

Asian rep was very arrogant and rude. Terrible location. I really like the one on Westheimer and…read morethe Heights. I also love the one on the feeder off Katy Freeway.

Came to rent a car at 0800. Door is locked and no one is answering the phone, thanks.read more

1st TIME... experience with Paula 5/5. FAST and EFFICIENT... 2nd time with GINA... 5/5.. she did…read moreeverything.... literally was a 1-man show. She got through 5 customers within 30-40 minutes. Wasted no time and super efficient as well! Super impressed. Will be going back

I've rented from this location twice. Both reservations I made through Cost Co for a 6 pm pick up…read more I was called both times in advance by the location to advise that they close at 6 and I would have to arrive no later than 5:45. Although I appreciated the heads up, I would prefer to not be able to schedule a reservation at an unavailable time. For both reservations, I reserved a full size SUV as I was going 1000+ miles each time and wanted the extra room. The first time, I was told SUVs weren't available so we were upgraded to a van. I appreciated the upgrade as it was waaaaaaaaaaay more room. The second time, we were given a Toyota 4runner. I loved the size but was disappointed in the condition. There was damage on the windshield and maintenance was required. I think the rentals should be serviced and road ready at pick up. Overall, the service is friendly but they could do a better job with the rentals offered. The location is crappy and the parking lot is small.

It seems the theme of my reviews today is "You get what you get"…read more I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you.

I stood in here maybe 20 minutes, blonde haired black girl and Hispanic guy, nobody spoke to me…read more Proceeded to do everything but acknowledge my presence, obviously helping the people there before me, answering the phones, like? Terrible customer service.

when I arrived to get the car, which is located downtown in a parking garage, which gives you a…read moreErie feeling! The car was filthy. The front seat had red stains looks like bloodthe backseat had stains as well! I didn't keep the car for the entire reservation because I felt dirty! I returned the car ASAP and canceled the membership! I wouldn't advise anyone to rent a car through zipcar! Everyone will know it's a Rental car because they put zip car stickers all over the car which is hilarious! Never ever again!

* * * * * * WARNING * * * * * * * If you are running late…read morereturning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again. It's a toss up whether your car will be at the location or not. Read the other reviews. We ALL can't be lying. Do it at your own risk. I had to walk over a mile in the hot sun to track down another zipcar, because the original car never showed up. Yes, they charge a $50 late fee, but most people don't care about paying that. I had a TON of errands to run that day, so I didn't return my car on time on time either. Perhaps, if it had not taken nearly two hours to get a replacement car, I would have been able to turn it in on time. One place that I REALLY needed to get to was closed by the time I got there. Just use a regular car rental company if you need dependability, because there is nothing dependable about Zipcar except the late fees. Oh, and the customer service reps are NOT in the United States and English is not their first language. So, calling them to about anything will be challenging or a complete waste of time depending on who answers the phone. Go to a regular brick-and-mortar rental company if you are an ADULT with ADULT business to take care of. Or use Uber or catch the city bus. * * * * * * AGAIN * * * * * * If you are running late returning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again.