It seems the theme of my reviews today is "You get what you get" I reserved a manager's special for an EV car because I'm traveling to Arizona (my work schedule didn't allow me to travel via train like a sane person and I don't trust Frontier airlines) I arrived and didn't really see any EV cars. While the woman attending to me was nice, she asked me,"Do you absolutely need an Electric car" and from the past reviews I already know what was happening but I was already on a time crunch and I should have already been hitting the road at this point. I answered no but asked what she had avaliable and to my surprise, 90% of the cars on the lot had some sort of issue. She was able to get me into a nice little Jeep Compass and they got it cleaned up for me. She hurried back in and when I got in the car, I realized there was no gas in it. I never had a rental car with no gas. It was almost like a "Here, damn" type situation. Of course I took my photo and plan to reach out to customer service to discuss this. What really got me upset was seeing that I was charged extra for being switched to another car. I believe that I shouldn't be charged extra at all for something that they couldn't provide. Honestly, this location shouldn't have been bookable if they couldn't keep up with any demand. I had rental companies before call other locations and uber me to make sure I was taken care of. I could understand if they put me in a full size SUV or a minivan but not for something as equal value as what I booked. Overall, your best bet is to call this location ahead of time to make sure they even can assist you. read more

I stood in here maybe 20 minutes, blonde haired black girl and Hispanic guy, nobody spoke to me. Proceeded to do everything but acknowledge my presence, obviously helping the people there before me, answering the phones, like? Terrible customer service. read more

Avoid This Location - Incompetent and Dishonest The staff at Hertz on Louisiana Street in Houston are rude, unprofessional, and completely incompetent. They didn't have the car I reserved, didn't care, and made no effort to help. The atmosphere is chaotic--another reviewer described it as "ghetto" and I have to agree. Worst of all, the manager blatantly lied to Hertz corporate, claiming I was offered an electric car and turned it down--completely false. This location is dishonest, unhelpful, and should be avoided at all costs. read more

Had a rental car setup for pick up at 10:30 plane landed at 10:40 by the time I got my bags hertz closed . They closed at 11:00 , one to help had to rent cars at enterprise who was still opened . NEVER GOING TO HERTZ .NO HELP ON THIER 24 HOUR SERVIC IT WAS CLOSED TOO. read more

Posting a review here instead of replying to the email survey from Hertz because -- bizarrely -- the URL in the email requesting feedback was broken, and has still not been repaired a few weeks later. In any event, things started out a bit rocky for us because our flight was delayed. I had set up the rental for direct pick-up (Hertz Gold), including my flight details. However, a small delay in the flight meant that the car was not available. Seems like Hertz could do a better job of integrating flight delay information to avoid this happening to others. Fortunately, there was a straightforward fix. We popped into the adjacent little room, and Rory at the counter, took care of the error very efficiently and we were on our way in less than five minutes. Even this delay was primarily because we had to wait for the customer in front of us, who was somewhat cranky about a Tesla not being available for him to rent that day as hoped. Rory took his crankiness in stride, soothed the ruffled feathers, and eased him into a fine substitute, and then helped us on our way immediately after. Moral of the story: computer automation systems are nifty, but good ol' human talent is essential for those unpredictable moments when they inevitably break down. PS c'mon Hertz, not even your customer survey feedback system is working reliably?!? Minimum table stakes! read more

Hertz Rent A Car - Screenshot showing broken URL from the feedback survey emailed to me by Hertz after our rental ended - Car Rental Near Me - Houston, Texas

This location lets you book a Tesla but don't actually have any. They also don't let you know that until you show up. Then ask you to pay extra if you want to switch to a regular gas car (and don't honor the president's circle upgrade). Then give you a Kia EV as the only option for the same price, but conveniently forget to tell you it's gonna take almost 2 hours to fully recharge it since it only charges at 60kwh. Then conveniently (for them) charge you 3 times what you pay at a Shell charger for the missing charge. Awful. read more

BEWARE-BE WARNED!!! why is this a horrible rental company....it'll start with the online reservation or to pay in advance or deal with a rude front desk person or deal with the Filipino's customer service group on the phone or for that matter CS upper management to resolve any issues. Definitely use a credit card that offers Fraud Protection to cover you during denial or complaint report. I had the worst issue with them, rental $174 in July was finally resolved in October! read more

Don't come here if you want a specific vehicle. Not including me, I seen 4 people walk in and told they didn't have the vehicle requested. It's either take what we have or nothing. No help at all read more

Would give it Zero stars if the system would allow. We turn up to pick up our vehicle and -- not only is my car not available, no other cars are available. They couldn't be bothered in the least. If you actually want or need a rental car -- definitely don't use this location. In fact, it's best to avoid Hertz all together. read more

The staffs act very rude and disrespectful. Very unpleasant experience. Do NOT rent a car from this store.

Made reservations for a minivan. Showed up and it wasn't available and cancelled. So, I called the reservation number and reset my reservation and told me to return to the same location for pickup. The counter staff told me that they don't have a minivan. So, the reservation system is flawed and wasted my time and messed up my trip. Will never rely on Hertz again. read more

Zero stars! DO NOT RENT FROM HERE! Do not rent from a HERTZ. There is a reason EVERY SINGLE HERTZ location is rated a 1 star! Please listen to these warnings! I've never had such an atrocious experience in my life. It is a complete shock to me that Hertz even has customers. They gave me a faulty vehicle and would not resume ANY responsibility for it! The vehicle I had left me stranded in the middle of nowhere. When you call for assistance their customer service number leads you no where! They have phone wait times over 20 minutes. Only to offer you absolutely no help! I can not stress enough DO NOT RENT FROM HERTZ! This is a scam company in every way! They are only after your money. You will be sorry if you rent from them. This location's personal customer service is awful! Zero stars! I'm taking my issue up to corporate and putting a stop on any charges from hertz. read more

They have me a vehicle for a ten day road trip that needed major maintenance. Which my daughter and I discovered during a thunderstorm late at night in the middle of nowhere NM with spotty cell service. So began 4 days of trying to get the dang car fixed, rerouting our trip, losing a cabin rental, having to get an unexpected hotel that had BEDBUGS. Finally got a replacement vehicle but guess what? Four hours after we got it, a warning came up on the dashboard that the replacement vehicle needed maintenance also!!!!!!!! We came home 2 days early. And then began the war woth Hertz customer service. They said I never called Roadside Assistance. They said I never sent documentation of my added expenses. They repeatedly asked me for the same info. They offered extra points. WTF? I made it quite clear I wasn't ever renting from them again, aftee years of doing so. This is the worst customer service. Tom Brady shouls be ashamed to be associated with them. The ENTIRE reason you rent a car is for peace of mind on the road. i was given not one but two faulty vehicles. The stress, fear, anxiety, anger, distress and mental suffering were and are horrible. Hertz is bad news. Avoid them. Tom Brady be damned. read more

The staff is rude and harassed me the moment I walked in. They told me they had no cars when I walked in, even though I could see the parked cars available. When I asked about all the cars, the service representative told me they were all dirty. Then he offered me an SUV for more money which I accepted, THEN HE CHANGED HIS MIND AGAIN AND OFFERED ME A LITTLE HYUNDAI THAT HE SAID HE "NEEDED TO RENT OUT FOR ONE DAY!" When I returned the car, he made fun of my parking and then added that I must have travelled out of town because of the miles I added. I only had the car for 12 hours you jerk!!! To the Hertz employee at the Louisiana street branch: -Bro. If I tell you I want an SUV, just gimme a d@&$ SUV and stop flirting with your coworker long enough to do your job right. read more

Booked a rental through Expedia.com. I arrived at their location at the scheduled time of my request. The service attendant said he had no record of me while I provided my itinerary number given by Expedia. The attendant said Hertz and Expedia doesn't work well with the other but would provide me an alternate vehicle at the same rate of my original booking. A second attendant would come and said he called my phone number prior to my arrival to let me know they haven't the vehicle i requested. I haven't a record of a call from them nor a message. While continuing with the transaction he requested my identification and a credit card. i provided this [check card with VISA logo (accepted by all merchants I encountered)] and he declined it while said it had to be a credit card. Essentially, they waisted my limited time by accept the booking, next said they had no record of me only to find they did have one, said they called me and there no record of it on my end and they declined my business. You lost business with me before you could even acquire it. !!!!BIG THUMBS DOWN!!!! read more

Absolutely DO NOT rent from this location. I really wish I read the reviews prior to renting from here. They charged me for a 2 day rental. The first day I picked my rental car up at 11AM. The second day they wanted the car returned by 5pm, as they close at 5.30 and DO NOT have a drop box for after hours. Therefore, they charged me a whole days fee for 7 hrs of usage. I called and asked if I could drop the car off at 11AM the following day as that would be a full 48 hrs (which I paid for). The representative was obnoxiously rude and hung up on me. I will be disputing this charge with my bank. Ridiculous! read more

Horrible! There is no customer service number to call. When you have an issue all you get is an apology and a vapid excuse to get rid of you! I will NEVER USE THEM AGAIN! read more

I reserved a cargo van through Expedia yesterday. I called Hertz at 10 am to make sure it was there. They told me to call back between 2-3pm. I called and it wasn't available. They did nothing to help me with the inconvenience. Today, I called and spoke to Kevin and he immediately said they didn't have any cargo vans. I called him right back and he put me on hold for 11 mins. I hung up and called back and he said he was helping customers and I said well I'm a customer too. He then stated a manger whose name is Raequon was unavailable. I asked him what he could do to help me and he was absolutely useless. I will never use this company. read more

Let's me just add to the chorus of people who have given this location a terrible. Had a reservation for 9:30 am, showed up at 9:30 am, left at 12:30 pm, enough said! read more

I am writing this review with regard to the business atmosphere or this location as well as the employee attitude. The lady who first encounter me was not the most professional. I based this on how she communicated and demeanor. After after for my name 3 times in a one minute span. I soon realized that she was not focused on our interaction. It was not super busy or crowded. This is was in the middle of Covid and there was 2 other female customers in the store both waiting for car rentals She didnt see my RSVP and said that it was attributed to the fact that it had just been made. Full disclosure is that it had been made about 2 hours prior. She told me "oh , no you just made this I cant see and I dont have any cars to put you in." I presented the booking confirmation print out to her and she said that I should have called before coming to make sure their were cars since i was making the RSVP for today's pickup. She described it as a last minute booking. It is NOT practical that a customer will be or should have to call or confirm a booking....simply put Hertz is a large enough company to simply say sold out just as 2 other businesses and locations did when I tried booking and then deciding in Hertz. This was my first attempt to book at Hertz in almost 10 years and it was because of issues like this read more

Hertz Rent A Car - This is the front desk counter location - Car Rental Near Me - Houston, Texas

I WISH I could leave a ZERO star review. This place is full of filthy liars that are trying to ruin everyone's day. The hours online are completely false and not only that, I truly don't believe this establishment is even still in business. The workers fabricate times and spit out lies on the phone and don't know anything about their place of work. I could not recommend a place LESS than this. I'm starting to believe this building is a fraudulent cover up for a underground money laundering scheme. They also do not care about the cars they are renting out because this trunk has been open for over 24 hours. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

Sorry for the harsh words, but the staff is practically mentally handicapped. Will be reporting the staff and manager of this location. First I asked for an economy car. They said only SUVs were available. I asked about the small eco car in the lot, and they said cars that were parked facing in needed work to be done. Oh wait, turns out that also had an Impala available. I'm not a fan of the car but I'll take what I can get at this point. I noticed an Infiniti parked FACING OUTWARD (not inward) so I inquired about it. They claimed it needed an oil change. Wait...I thought only cars facing inwards needed work done?! Okay, whatever, just give me the Impala, which they classified as a "premium fullsize sedan" or something to that effect. They conned me into paying for a premium sedan, only to say it wasn't available as I walked out to get the car. Instead, they gave me a basic SUV. This is after I already signed and paid for everything. I will be going to a different location to see if I can exchange cars for what I actually paid for. There also was an issue with paying and acceptance of insurance. They would not allow my mom to pay using her own debit card claiming that the name on the debit card had to match the ID and insurance provided. Where the hell have they started doing this? Is this new? Please inform me. After about 30 minutes of trying to prove that we are literally on the same insurance policy (even showed them a digital copy through the app) I had to get my mom to cash app me the money to pay for the rental. They are incompetent and grimy. Very sketchy place. Definitely deserving of one star. I hope the staff continues to enjoy their miserable lives. Literally, they all seemed like they wanted to kill themselves working there. read more

Worst experience, bait and switch, they don't have the vehicle you reserve if you reserve with Orbitz for a price per day they charge you another fees equaling the rental price, thieves and crooks I will make sure no one I know ever goes here. read more

These guys are the absolute worst. They are dishonest and tricked me into getting a PDW that I never wanted. As a result of the extremely poor experience I had here where they are literally attempting to steal $1,000 from me, I won't be doing business with Hertz again anywhere worldwide. Shay is a smooth tongued liar and the manager is in on the hustle. Do not trust that what they say will be in your contract - read every single word. Better yet, go to the Enterprise or Avis down the street, you'll thank yourself later. Disgusting morals from this Hertz. read more

Let's you book online for a car and when you arrive they tell you they don't have cars and make you choose a more expensive car than the one you booked. Just waste our time. read more

Had a rental with Hertz that I wanted to cancel. Went to the website to cancel and it wouldn't allow me to do it even though I was ahead of the pickup time. They wanted to get that no-show fee anyway. I called and was placed on hold after saying I wanted to cancel. On hold for too long, again them hoping that I would drop off and they could get the fee. I didn't. I will not return. read more

If I could give ZERO star I would. This place is crappy and the staff is incompetent. We rented a car that we paid and when we arrived they had nothing for us and they did not even try to find a solution. They did not care about the customers . The lady at the front desk was racist against white people and she refused to cancel my reservation for me to get reimbursed. In addition to that,the told me that they will call us to tell us when a car will be at the location and they never called me. I had to call them. They wanted after to give me a car and they finally change their mind because the car needed new oil. This location is a nightmare DONT GO THERE. DON'T WASTE YOUR TIME! We ended up taking a Lyft to go to Gavelston. read more

Update: It is Monday morning 12/31/18 and still nothing from Hertz or platepass. Such bullshit over $17.65 that should have never been charged. I'm tired of the constant fight to get a charge back that I did not approve. I never used the toll roads the two weeks I had my rental because I didn't want to pay the easy pass fees. Guess what? Hertz charged me anyway. Original post: I am so tired of dealing with Hertz. My rental was a nightmare and I had 4 different vehicles in 48 hours. My rental was from December 2nd until December 15th in Houston Texas. After my rental was complete my credit card was charged $17.65 by Hertz on 12/20/18. I called Saturday morning 12/21/18 numerous times and was told it was toll charges. I looked up the charges and I was at home when the car ran through the tollway on 12/2/18. I never used the tollway at all during my rental. When I asked which vehicle it was on everyone was clueless. I kept getting referred to American traffic solutions. They are closed on the weekends so that really wasn't much help. I finally got a hold of Kyle with Hertz at 10:26 am on 12/22/18 and he said he could see I was a gold plus member and he would refund my money. I assumed it was taken care of and left town for Christmas. I checked the card statement today 12/29/18 and the $17.65 still hasn't been refunded. I called Hertz this morning 12/29/18 and was told it was put in for a refund but it never went through. I am beyond pissed at this point. I was told a week ago it would be completed and it wasn't. Nobody from Hertz bothered to call me and tell me it didn't go through. I spoke to supervisor Jennifer and she wasn't much help at all. She kept trying to transfer me over to American traffic solutions. When I asked if they were open she kept responding with no. She then transferred me to a Stephanie. Stephanie informed me that they didn't have a code to refund my money. I find it hard to believe that Hertz can't refund $17.65 to my card. There has to be some kind of code to give a refund. I was told repeatedly that if I didn't like it to call my bank and dispute the charge. Stephanie was extremely argumentative and unable to help whatsoever. This rental has been nothing but trouble since the beginning. If you are smart you will rent elsewhere. read more

Stay away from this place!!! This place is a joke. I rented a commercial van that I picked up and it was Dirty the window didn't roll down and the blinker Signal did not work properly. I called them to let them know the next day because they were close for the day and someone was Supposed to call me back and they never did. So I went to another Hertz (Hobby Airport )to swap the vehicle out and that GM at that location didn't even want to swap it out because he said it had some much damage to it. He said and I quote " they shouldn't ever let you drive off the Property with this vehicle. So I had to go back to the same location for a new one and they other van I received. I notice we I got home has damage on the side of it. I've put in emails to the Area manager and the GM and I'm still waiting to hear back. There's more to the story but it's just been a terrible experience all together. read more

The reviews do not lie. This was the worst experience ever. Had a reservation for a truck and when I came to pick it up they informed me they had no truck. Tried to make it seem like it was my fault since I didn't answer their phone call the day before to let me know. Could not even accommodate me on a similar or better vehicle. Has no choice but to leave and go with someone else on the day of my pick up. Tried to get a suburban but the beach manager told me no. Pathetic asshole. I've spent thousands and thousands of dollar with Hertz to have this asshole tell me no. read more

Poor phone service! Got a reservation confirmation for Sunday at this location through Priceline, but when I looked at the hours of operation of this specific location on the website it shows that Sundays are closed. Phoned in to clarify this situation (sure a simple question), so 1st I was put on hold and then another 2 attempts but nobody to answer until they eventually picked up the phone to tell me that they will call me back, which didn't happen either. Ultimately I had to call back and unfortunately it was a very poor service on the phone, even though mine was a simple question so I could deal with the booking accordingly! I understand people gets busy, especially if assisting clients, but I would think they'll have at lest 2-3 mins to take a call from another client read more

After reserving the rental vehicle for the period I was attending my 50th high school reunion in Houston, my travel itineary changed. I was scheduled to pick up the vehicle at 2pm on the scheduled date, and return the vehicle at 2pm 4 days later. I requested an early pick-up of 12:00pm since my new drop off would be 8am on the scheduled return date. Considering the use of the vehicle was actually a few hours less than the prepaid arrangement, I imagined an accommodation would be made for the 2 hour early request. The request for early access to the vehicle was denied unless a susbstantial upgrade was agreed to. I acquiesed to the new agreement to avoid a possible verbal conflict. The shining star of the encounter was the customer service provided by agent Octavia Mackey. I understand she did not make the decision to deny me early access nor insist on the upgrade. It was her responsibility to deliver the news of a decision rendered by another party. Her adeptness at showing compassion while following a mandate of her supervisor was commendable. Her attentiveness, professionalism, and excellent customer service made it easier to accept the decision. My star rating for the Hertz encounter is listed as a 3; however, I would award Ms. Mackey a "5." Dr. Johnson read more

The wife and I was helped by a number of people on the phone. Keven and Brian were cool but Shay was the best. I never have to rent when visiting Houston but this time we had too. She made our experience great. Thanks Hertz! And thank you so much Shay!! read more

Wish I could give them 0 stars, and I don't say that lightly. They were not open for my rental car reservation even though their hours said they were. There was no sign or anything indicating that it was closed. It honestly looked like they hadn't been open in weeks. Plus, there was no response whatsoever from their location management. It caused a ton of unnecessary stress, don't ever rent from them read more

The service we received, or should I say, NEVER RECEIVED, was absolutely ridiculous. We arrived to pick up a rental car that they assured us would be ready for pick up ON TIME, and not a soul was there. No one was helpful over the phone and continuously hung up on us when trying to find out what was going on. We are stranded in Houston because of this sorry a** company. WILL NEVER!!!!! be renting from them again!!! After paying over $2,000 for a rental car there is absolutely no reason why we should not be able to pick up the car at the time we were instructed to. This is the worst service I have ever experienced in my life. read more

Absolute liars, told us they would be open to pick up a car and they closed early. No customer service. Do not rent from this location EVER. Wish there was an option for zero stars read more

Very negative experience at this location- i am confused about what their employees actually do to provide great customer service, since they cannot so much as update payment information on a reservation and don't know how to check car mileage.. I was standing the building when I showed up to take the car, but I had to call their 1800 # to update the credit card on the reservation. Their call center did a decent job after a long hold time/being transferred around with the number they gave me. I asked the team if they had another # or any idea how to navigate the auto messaging of which team to select, but they condescendingly just gave me the exact same phone #. The call center ending up cancelling the reservation and making a new one, which I'm sure the people behind the counter could've done as well- it felt like a massive waste of time and laziness (roughly an hr). The overall attitude of the staff wasn't friendly either , they seemed annoyed by the most basic questions when it was my first time renting with them. They will charge you for being late on your returns, after they change your reservation time when you pick up the car - watch out for that! One of employees didn't know how to check the mileage on the car, so I had to assist. He had gone out to the car while my Property was in there without any communication...Made me very uncomfortable as a young woman and he made no apologies for it. They car they gave me had paint scratches everywhere, had NOT been cleaned internally at all, and had chip in the windshield. Given the delay in having to change the reservation, and that this was the only car they had in the lot, I decided to take the car out of urgency and necessity. Even with photos in their possession, they still inquired with me about potential responsibility for the state of the car read more

If i could give this place zero stars i would they are nothing but fucking idiots. My boyfriend and i are from Connecticut and we flew into Houston for spring break and decided to rent a car from this hertz. We used a family members card for the pre pay and I called them to make sure it was okay to come without the card and if it was OK that it was in the family member's name and they said it would be no problem, and the day that we get there after Ubering from the airport to this hertz they tell us otherwise saying that that person has to be present and we can't use someone else's card so then we use my boyfriends card and they say that they can't take it because fraud, so now we have to uber 30 minutes back to the airport and the hertz there let us get a car with no issue. NEVER and I mean never go to this hertz. Save yourself the trouble. read more

Displeased that this establishment has not updated store hours presented on the building. Further, the employee was late to open & we had to circle around the block several times since the business is locked & gated. Finally, after the gate was open the service door was still locked 10min after opening time. No apology was given. Very unprofessional. Vehicles aren't cleaned upon arrival but instead cleaned on the spot which you're forced to wait additional time for. read more

I had a great experience with this location. It was quick and easy ordering online and in person. Staff was professional and explained things clearly. Car was clean and was what I was expecting. Very professional, quick, efficient service. read more