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    Exotic Stone

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Exotic Stone

    Countertop installation

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    5 years ago

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    Colonial Marble & Granite - New Kitchen

    Colonial Marble & Granite

    (343 reviews)

    $$

    My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

    We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

    Venetian Tops - Before and After!

    Venetian Tops

    (1 review)

    My fiancé and I were looking to update our old school Formica countertops and asked around for…read morerecommendations from some of the trusted contractors we've worked with for different projects. We knew we wanted granite, but weren't really sure what that would mean for our budget. We contacted Jeremy at Venetian Tops and couldn't have been happier with our first impression. He was responsive, knowledgeable, friendly, and set us up with a consultation and measurement appointment for the next day! Jeremy arrived exactly when he said he would (down to the minute) and was friendly, informative, and answered all of our questions. You can tell he knows his craft and is truly passionate about what he does. He took his time and offered advice as to how to save on cost and explaining the various levels of granite and offered his suggestions for how to get what we wanted. We were so impressed, we hired Venetian Tops to install our counters on the spot. One week, to the day, later, they were at our home, at the time they said they'd be, and within an hour and a half, we were looking at beautiful granite countertops. Not only were they courteous, professional, and prompt, his prices are seriously competitive and reasonable. I would wholeheartedly recommend Venetian Tops and already plan on using this company for any future jobs we may have. If you're looking for quality, reasonable pricing, and professional, beautiful results, call Venetian Tops.

    From the owner: We are a two man, owner operated business that specializes in custom stone countertops. We provide…read moregranite, quartz, and soapstone countertops at a significantly lower cost then others, without sacrificing quality. We have been in business over 7 years and get 95% of our work off of "word of mouth" advertising. From counters, vanities, fireplaces, outdoor grills, and firepits: WE DO IT ALL!

    Fleming Tile & Marble - Leather Finish with 3x12 darker tile backsplash

    Fleming Tile & Marble

    (4 reviews)

    We had a bad experience with Fleming in that they did not secure the dishwasher as part of their…read moreinstallation. They told us it was our fault because our floor was uneven. They never advised us that this was an issue until they sent a shop worker out with a brace he had never seen or used before. He said there was no way he could see to install the brace. We also had a shelf on an opening that served as a pass through from the kitchen to the dining room. The original shelf had a curved front. The shelf they provided had a square front and now we can't open the adjoining antique china cabinet door for fear of breaking the glass. Had they matched the original shelf design, this would not be a problem. Fleming came highly recommended, but we are disappointed in their design, installation efforts and customer service

    The before service was awesome. Kelly is an asset to the business…read more The installer we're also good and seemed knowledgeable. The owner's not really that great. After the installation we noticed that they put a seam in front and back of the sink. I didn't want it like that but it seemed like I was inconveniencing them and they said they would see if it could be done. No it was seamed. See pics. But we had some questions about how jagged the seam was and you could feel it more in the front than the rear...see pics.... We sent an email and Kelly said the people in the office did see a problem but the owner would look at it. I'm still waiting on a return call months later. I had a master plumber come in and showed pics of the seam to local kitchen shops. They had the same answer.. it was fair but the blade was probably dull or if they used a water jet the tips could have been worn and should have been replaced before cutting. The granite looks good but inside the sink area is not as shiney as the outside edge. I didn't call screaming at them I just will move on and my bathroom tops will be done somewhere else. I also noticed that they must have used a razor knife to open the stainless steel sink because I have 2 scratches in front and back where the 2 sinks meet in the middle. I didn't complain because I was going to talk to the owner about it. I would recommend looking at my photos and see if you can live it. I do not recommend this place.

    Exotic Stone - countertopinstall - Updated June 2026

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