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Henry H Ross & Son

5.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

Services - Henry H Ross & Son

Countertop installation

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1 year ago

Great service with our new countertop and sink. Quality workmanship and very happy with the finished product.

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8 years ago

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Keystone Marble and Granite

Keystone Marble and Granite

(7 reviews)

$$$

I must echo the comments on these folks making you feel like you are imposing on their busy day by…read moredaring to be a customer. When you get 'greeted' by someone who tells you first that she is only there to make up her hours, your expectations of a great experience are set accordingly. Regardless, we gave them a shot to quote, thinking they save money on staff salaries, but alas, they were the third highest of four other countertop companies for the exact same material. Do yourself a favor before signing with them and send a couple emails with your material and plans...only takes a few minutes and I got friendlier, more helpful service even by email, and much better pricing.

We are very pleased with our new counter tops. This has been a great experience working with this…read morecompany. I must mention the ladies there. We worked with Beliana. She was fantastic right from the start working thru every detail and catching the little things that would normally be that little bit of disappointment. We also purchase our tile backsplash there. Great Job Beliana! Heather was a pleasure too. Our dealings were minor with her for things when Beliana wasn't there. Very professional but very friendly too. Thank you Heather. The gal in previous reviews isn't there anymore. We enjoyed looking over the granite slabs that were well marked with the pricing range. It only took us 3x back and forth to the shop to 'ok' this is what we want. All in all great experience. Great prices as this was not the only shop we dealt with. The installers were here and gone. They removed the old and took it all with them. There are slabs outside in the back don't miss them. When you go there to look over the slabs in the shop, the area it will be dusty/noisy all part of the experience. They have and will provide hearing protection. One thing, I would install a dust removal system with a large exhaust fan on the back wall if I owned the shop. To at least try and control the dust somewhat.

Cloister Cabinetry

Cloister Cabinetry

(1 review)

We were thrilled with our kitchen remodel and, trust me, we're not easy to please! Craig Scheirer…read morewas wonderful to work with from the original site visit through the final walk-through. His design was fabulous and the pricing was such that we could replace everything with a good quality, mid-level cabinet rather than trying to make do with a 35-year-old layout and painting existing, decent cabinets. Craig was responsive to all our concerns in a very timely manner. His subcontractors were all GREAT! There were no problems--only temporary issues that were resolved to our satisfaction. It was less than a month to completion and this included installing a dishwasher and "propane" range for the first time. We LOVE the results and so does everyone who visits us.

From the owner: At Cloister Cabinetry in Lancaster, PA, we offer kitchen remodeling, custom cabinetry and unique…read morebathroom remodels. No job is too big or small for Cloister Cabinetry. Here at Cloister Cabinetry, our commitment is to providing the highest standard of quality in both the labor and materials we use to ensure 100% satisfaction on every job. We are a high-end remodeling company with years of experience, and we pride ourselves on our high level of referral customers. Please check out our gallery for recent projects we've completed, including outdoor kitchens, and bathroom and kitchen remodels. Count on Cloister Cabinetry for reliable, timely, and affordable service every time. Call us today for your Free Design Consultation!

Colonial Marble & Granite - New Kitchen

Colonial Marble & Granite

(343 reviews)

$$

My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

Henry H Ross & Son - countertopinstall - Updated June 2026

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