My daughter and I dealt with 3 guys here. The young one on the phone was awesome, and had good…read moresuggestions for the cracked foundation which was leaking water in the basement. When we came in the store a charming older one put us in the right direction. Then the younger one, Nicoli, deferred to Ryan, who spent about a half an hour with us trying to figure out what the problem was. You would think he had nothing better to do than to make sure he understood the problem, from the pictures we had on the phone. He really CARED about finding the right product for us. In the end, he didn't want us to buy anything right away, but wait and see what happened when the next rain came. This is a REALLY GREAT, REALLY GREAT store. Although we were two women, total novices at fixing foundation cracks, we really felt respected. These guys are awesome!!!!!

From the owner: With over 50 years' experience, National Concrete Accessories is Canada's largest concrete…read moredistributor and one of North America's leading manufacturers of concrete form hardware, precast concrete products, anchoring products and accessories. Our 16 branches across Canada and manufacturing plant in Toronto make us your one-stop shop for concrete for all your concrete accessories needs and supplies. Specializing in product variety, quality and superior service, we distribute a complete line of construction and restoration products including tools and equipment, decorative concrete, and building envelope products in partnership with premium brands like 3M, DOW, Makita, WR Meadows, Bosch, Mapei, Titebond, UCAN, Husqvarna, Xypex, CTM Adhesives, and Sika, to name a few. Call us today for more information

Called the Bay Street Store about an online item that was in stock. Lazy man that answered had not…read moreheard of the product and tried to get rid of me by suggesting it had to be ordered from the warehouse. Never offered to check the shelf. Cook Street was just the opposite with excellent service--the man checked the shelf and found my product. What a difference in service between the two stores.

Best place for building supplies if you live in Fairfield, Fernwood, and other districts nearby!…read more I was helped greatly by Cassidy and Bert(lambert) when making my latest purchase at their store. I have found the staff to be helpful and cheerful. Makes getting supplies there fast and hassle free. We are fortunate to have Castle at our end of town I always shop there!!

Top notch company. Answered all of my questions and helped me out immensely. I spoke with Taylor…read morefrom their customer support and let me tell you... he is an exceptional employee. Super smart and super friendly and super helpful. An excellent customer experience!

I went in on a quiet morning and there were five sales people on the floor. No one asked if I…read moreneeded help and when I asked for service after wandering around for 10 minutes, I was told someone would be with me shortly. They weren't and I saw two sales people answer the phone long after I had come in. Eventually, their newest sales person came to help me. She knew nothing and when she, twice, asked for help from the more experienced staff, they answered her and then abandoned her, despite it being obvious she was struggling. After 30 minutes I still didn't have a quote for a standard shower set as she still couldn't figure out the pricing, the parts etc. I asked her to email me the quote when she got it figured out and left. It's been a week and I'm still waiting for her email.

These guys reminded us what good service is all about! They greeted us warmly on arrival, gave us…read moreprompt service and were very knowledgeable. Lots of options and competitive prices, but it is the friendly service that will make them our "go to" place for tile from now on!

I wasn't sure what I was looking for today color-wise, and a very rude employee followed me around…read morethe store like I was doing something wrong. I don't like feeling like I'm being rushed, especially not when picking something that will be on my floor for me to look at for years upon years. Took my business elsewhere.

I looked all over for Danish style dining chairs with seats that didn't slant backwards. Mine were…read moregiving me a sore back. Found 2 at Vanalman Restore. Booked a mover to transport them -- they weren't available until the day after next. The woman at Restore who helped me told the guy at the desk to put a sold sign on the chairs. They were near the desk. After looking around the store another half hour, I noticed the guy still hadn't put a sold sign on the chairs. I paid the guy at the desk for the chairs, and said please make sure they don't get sold. He had attitude. The movers went to pick them up and called me from the store -- the chairs were gone. They sold them. I had already sold my dining room chairs so am left with nothing. Movers said they go there a lot and it's really weird there. The manager said he would keep an eye out for similar chairs but that was mid-June. Now he is saying it's too much work for him and he wants it over with so I should come into the store and get a refund. Refuses to provide a refund over the phone. Told him I'm on the bus, so that will eat up half a day. He ended the call. Awful place, weird guys who don't deal well with women.