Called the Bay Street Store about an online item that was in stock. Lazy man that answered had not heard of the product and tried to get rid of me by suggesting it had to be ordered from the warehouse. Never offered to check the shelf. Cook Street was just the opposite with excellent service--the man checked the shelf and found my product. What a difference in service between the two stores. read more

Best place for building supplies if you live in Fairfield, Fernwood, and other districts nearby! I was helped greatly by Cassidy and Bert(lambert) when making my latest purchase at their store. I have found the staff to be helpful and cheerful. Makes getting supplies there fast and hassle free. We are fortunate to have Castle at our end of town I always shop there!! read more

Not a bad local hardware store. Castle is just the right size, not some small Mom & Pop operation, but not some giant, evil corporate store either (yah, I'm talking about you Home Depot). I had an okay time there, they had everything that I was looking for and their staff were friendly enough. The only down side was all of their tools are in locked display cases. I understand the rational behind this, but it makes it a lot harder to compare products when you can't look at the packages. It was also a bit of a pain to try and find somebody to actually open the case, but then again I came in on a Saturday afternoon so I'll cut them some slack. I'll be a return customer for sure, as it's nice to support the smaller guys and they're within walking distance from my apartment so that's a big plus too. read more

Cook Street Castle - Hardware Stores Near Me - Victoria, British Columbia

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I was in Victoria this past weekend and just happened to drive past the Cook St store and thought I'd wander in. I'm very glad that I did! Very helpful and knowledgeable staff They got me the products I asked for and loaded up my truck for me I I really liked the drive through style pickup area instead of the product being brought to me in the middle of a large parking lot. This made the loading of large paving stones much easier I'll be back! read more

I had one of the most laughable customer service experiences of my life to date with Castle. I needed to replace my back door. I ordered a custom external steel door with the manager and was told the door would arrive at the end of the month, and that they would call mid-month to update me on the progress. They did not call me mid-month. I went in to check on the order, and found that they had lost the order entirely. "You picked it up!" Staff "Really? Then why am I hear to pick up the door? I don't have the door, did you give it to someone else?" Me. The staff then looked through forms, looked up at the office, looked through some more forms and said they had no idea about my previous order. Good for some stuff, but if you're not a contractor don't know if you'll get the service that makes Mom and Pop places like this fall to Home Depot read more

great store with cool employees thanks for your kindness and doing me a favor if you live in the area, you should definitely shop here! read more

I had a friend work at Castle, let me tell you this. It's the employees that makes the experience enjoyable. The general manager there has an ego problem and many of the customers there aren't repeats because of him. They don't have much selection because the management feels they have enough there to pay their mortgages. It's suspicious why there's a high turnover rate. read more

Went in to buy Gorilla tape. walked in and headed towards the tape selection. Met an employee who put out a very forced "can I help you". Ask where the tape is ... pointed it out in a 'don't give a crap about you way'. Took tape to the cash. Met by similarly unconcerned by customer support employee. Tape ended up $3 more than the same at Cdn Tire at Hillside. Not likely to go back there anytime soon. I'd say this store has limited time given low customer service and higher pricing. read more

I love nothing more than supporting "the little guy", done it all my life and for many years was a "little guy" myself.... that is why I was so disappointed by the complete lack of respect and dignity when I had such a horrible experience by Ross Bay Home Hardware staff. It is instances like these that make many of us return to the "box stores" who I find are very happy to work with me with any issue I may have. Read my review here on Ross Bay Home Hardware, it was one of the most sickening experiences I have ever had as a customer. As for Castle, yes, the staff make the visit enjoyable, always friendly and helpful! read more

This is my go to place. The location is convenient, the selection of products rarely fails to meet my needs and they have lots of knowledgable staff. I will repeat that last part: they have lots of knowledgable staff! I hate going to one of the big box stores where I wander around lost. If I do find one of the staff they often have no idea about their products or how to use them. If there is a price difference I am more than willing to pay it for the great service I get. The manager Brent and main paint guy Kahoe (spelling?) deserve special mention. The entire staff have an edgy inner city look but they are all extremely friendly and helpful. read more