The person answering the phone is rude, doesn't explain the program and has an attitude when…read moreanswering basic questions. She's the first person people meet regarding the program so you'll think it'll be a positive experience at least but it was one of the worse phone call experiences I've had. Horrible customer service. I'm calling in regards for someone because I need help and the attitude wasn't welcoming.

With regard to donations please keep in mind that almost all charities bombard potential or…read moreactual donors with tons and tons of solicitations on a reGular basis.. This is not peculiar to Mercy Home. I have found Mercy Home on Charityr Navigator where it is cited as worthy of donations.

I have seen first hand this foundation doing great work in the Chicagoland communities. The founder…read moreMelissa Finley is a driven woman with a purpose. They feed and clothed those who are less fortunate throughout the year, not just during the holiday season. Keep up the good work Ms. Finley!!

Helping Hands Homeless Foundation is an amazing thing to have happened to those less fortunate. The…read morefounder and volunteers work hard to ensure no individual is left behind. They always ensure the less fortunate have a nice meal and essentials especially around the holidays. This foundation cares about what they do. I have worked with them a few times and the amount of effort and love they put into each event gives each individual HOPE. They matter and they are worth it. This foundation has taught me that and I am so honored to be a helping part of a foundation that wants to make a difference.

If you are looking for employment and are a minority, this is NOT the place you want to apply!!!…read moreThey will also make up lies on you to cover themselves! This company is a total fraud and do not care about employees or people they service...they pretend we'll, but the turnover rate speaks volumes! If you are educated and have a voice, they get intimidated. Be careful with this fraudulent company!!!! I wish I could give ZERO stars!!

Guardian Angel Community Services is a well organized, committed organization. The team through GA…read moreis not only helpful, but very caring and passionate especially when it comes to domestic violence and foster care.

I was successful in finding my own homes. I was also able to make some important connections for…read morefuture prospects in my own businesses.

I was able to get a lot of things done , including purchasing the building to turn it into a single…read morefamily residence.

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

My job gave us a day off to come and volunteer @ The GCFD. This was a great opportunity to support…read moreand help out those in needs. Everyone was friendly, helpful and productive. We all worked hard as a team to accomplish our goal of feeding over 2,700 families. This place is outstanding. Very clean and organized. I enjoyed lending my time for such an amazing and precious organization. I look forward to volunteering here again.

2 days and I still don't have my meals no email from them explaining why they are rude don't go to…read morethem for help they don't care

I like their intentions to help people in need and I like the interactions I've had with them…read more They are my number one choice for charities. I have donated many coats and bags of clothing and I do employee match of monetary donations. I feel the provide a quality service that adds value to people's lives and the community, in general.

You can get homeowners and a bed to lay in "bunks". Theres oatmeal for breakfast and other foods…read more You gotta wake up early and be out the door looking for a job. UPS or FedEx is close by and you can get a job there and sleep at the shelter. You can bring luggage but it will have to be checked in. Not everyone there is showered so it can stink at times. It one of the only resources for free at your disposal if your homeless.

Staff treat us with disrespect. They hoard the toilet paper. They keep threatening to throw people…read moreout, which they do over the weekend. They don't serve a basic breakfast. And I got a infection on my foot from the shower is missing most of the tile in the shower and there's a dip that water stays.

The case managers that were there that actually did their jobs were Julie Thompson and Katie…read more(forgot her last name). It appears that Julie has retired as of 2021 and Katie left in 2016. The original shelter space and the shelter/drop in space on Sedgwick are both nice.