Let's be honest, if you have kids and want to work out this is the ONLY option in the Buffalo area with a childcare center. Also, the prices are fair BUT you get what you pay for. You should know that if you want a clean facility, good customer service or attentive and caring childcare you need to go somewhere else. The childcare center is legally required to have one adult for every 12 children, but its ALWAYS at 16-18 kids with one adult. It is what it is. I leave my kids knowing that because its my only option and my kids are old enough to be okay with minimal supervision but I still wish it was better since I'm paying for it. Also, by adult, I mean, young people who are *technically* there but tend to pay more attention to texting on their cell phones than the kids they are supposed to be watching. I'm serious...of the last three times I've brought my kids there, two times they were watched by a gal sitting in a rocking chair staring at her cell phone and the third time my child's shoes were stolen and the childcare worker was too busy with her "oh well, not my problem" attitude to ever apologize for what happened. I know SHE didn't steal my kids' shoes, but her lack of supervision and the fact that she was over legal capacity numbers did contribute to what happened and a simple "I'm sorry it happened and I'll keep my eyes out in case they show up" would have sufficed. Instead I was on my knees digging through toy boxes looking for them while she stood and watched. Ridiculous. I did end up leaving my name and number, along with a description of the shoes, on the desk in the childcare center for her, and she thanked me for leaving it and told me she'd let others know what happened so they could keep an eye out for my little girl's shoes. Instead, she told no one. When the shoes showed up days later nobody knew whose they were or why they were there so nobody called me. I happened to call about 4 days later to find out they were there. Glad I called. Here's the best part. On the day it happened I called and wanted to speak to the manager about it. I wasn't even angry, it was just one of those bad luck things, but I wanted to let the manager know that I'd appreciate if someone could be assigned to go through all the toy boxes to see if one of the children simply took them out of the storage area and lost track of them. I was told I'd get a call back later that day since the manager was busy. Fine. No call back. So I called again the next day, slightly moe frustrated at the whole situation and again, I was told he was too busy to take my call but would call me later. No call back. It's been 5 days and I've not gotten a call. Lesson learned: if you want quality supervision of your children, within legal capacity limits then this IS NOT the place to go. Save your money, its basically the same as leaving your child unsupervised anyways and you can do that for free. If you want a manager that gives a rip about paying customers also go somewhere else. Apparently this manager is too busy NOT managing the childcare center, or cleaning up the paintchipped, dingy facility to care about the customer concerns. I SO wish there were other options for childcare while working out here in Buffalo. Experience Fitness is 1/2 the cost of Lifetime Fitness, but I'd pay double any day of the week for Lifetime's awesome childcare, clean building and better service. You get what you pay for indeed. It's a decent place to workout, I wish there were more classes, and that the classes were more in the early afternoon, but its decent for the price so I can't complain too much about that. It's not a place I love, but I don't hate it. I just REALLY wish the childcare was better, and that the service was better since both leave a lot to be desired. read more

I have only been to Experience a few times but it seems to be an alright alternative to the gym I used to go to in Washington state before I moved here. The girl at the front desk was nice and helpful. I did notice that it was not the cleanest workout facility but I also don't ever shower at the gym. So I would say, in Buffalo, it is a pretty okay place to go if you need to work out. My one concern was that when I told her it would be my first time visiting the gym, she did not give me a tour or offer assistance finding things. Better customer service and possibly a better janitor would be great! read more

I have belonged to this gym since 2004. It was called Synergy at the time and was very nice with great customer service. Each time it has rolled over into a new name the quality has gone down and it's name has changed a few times since then. The cleaning is sporadic, there has been a toilet out of service for two months and they have gotten rid of paper towels to wipe off machines. They now leave a few rags which quite frankly no one wants to touch. It was fifty/fifty if people cleaned with the paper towels, now it's pretty much zilch. This place is a heartbeat away from a mersa outbreak. I was looking down from upstairs into the whirlpool and it was so dirty I decided then and there to never go in it again. I swim and it's questionable when they last cleaned the pool. Basically If there was another gym to go to in the area I would have left a long time ago. As it is I'm moving within a year so I'm just biding my time. I wouldn't recommend this gym to anybody unless the management "cleaned" up their act. I'm not holding my breath. I guess when people start leaving maybe they will get the hint. read more