Great pricing, honest quality work, great service, speedy service, explains in detail knowledgeable, doesn't fix what isn't broken.

This place is a joke. Actually worse than a joke-they're a bunch of thieves. They steal your money without doing the repairs you ask for. I took my car in and when I came to pick it up my car was parked in the street instead of their garage. About a month later I received a delinquency parking ticket from the city for $60. Basically, these guys got a ticket by moving my car into the street. Never told me and threw the ticket away! I called Expert Auto and he gave me an apology and said that he'd pay it etc. etc. When I checked back a week later they hadn't paid yet! When I talked to the traffic cop he said that they'd been doing this for awhile now to people! Un-Believable!!! AVOID AT ALL COSTS Oh yeah they never fixed my car after I paid either! read more

They were very friendly and had great prices. I went here because my boyfriend has been bringing his car here for a over a year since a friend recommended the place to him. They fixed a random rattling noise ($55-I think that's the least I've ever spent on a mechanic) and then 30 miles later (I live across the state) when my brakes started to squeal out of the blue, I called them and they said to come right back. They said they could squeeze me in- this was on a Friday at 3pm- and got me new brakes on the spot. They apologized for not checking the brake indicator but in my opinion I'd rather not have them go through a 20-point checklist to *try* to find something wrong and have the mechanic spend more time on it to jack up the price. I would have given them 5 stars if they had a better waiting room and better drop box. So if you want an honest shop that will get you in sooner rather than later, Expert Auto is the place. read more

Expert auto may be the best little known secret for car repair in Torrington. Founded by two brothers,Chris and Mark, they will go way and beyond for any repair your car may need, they will give you a master class explanation of what your car needs, why and even how it works, they will try to get you the lowest price for any part, won't charge you additional services if they see is a quick fix and will do just what is needed and nothing else , haven't found mechanics more honest than this guys, they treat you like family and you really feel related to them.If you go just may sure to call ahead, they are always busy non stop. read more

When I called to make the appt for my boyfriend's truck, we had trouble agreeing on a time. I got a quick reply of, "That's how it's always been here." Well I'm a new customer that was referred by a family friend. The guy had a hard time providing me an accurate quote & assured just to bring it in on the appt day & everything would be all set. He had previously given an estimate to our family friend to relay to us, but never put anything in writing. He said if we supplied our own parts, he couldn't warranty the labor, so I made the appt three wks in advance & asked him to order the parts. We moved to VT recently, but came down to see family for the holiday & figured we'd knock out the appt in the same go. First, we couldn't find the place. They have not updated their address online, & when I called for simple directions, I got another quick reply of, "I thought we went over all of this when we made the appt." Having just moved, & changed jobs, & the time lapse between making the appt & showing up for the appt, & normal life distractions, we did not remember every detail of the phone After trying to navigate incorrect directions, we found Expert Auto & arrived at 8a. We were asked for the keys, he asked us where the parts were, & we told him we didn't supply them because of the warranty concern. He had dropped the ball because parts had not been ordered and he didn't write anything down. We still did not have an estimate at this time. We didn't sign any documents authorizing work even though we asked, but was told he'd call w/ an estimate before any work was done. I called at 12 because I still hadn't heard anything, & was quickly shooed off the phone w/ a, "We do 14 cars a day here, we've been crazy busy, I don't remember what we talked about & I wrote it down but then I threw it out. This isn't your friend's where he does one car occasionally & we'll call you." I've been in the car business for six yrs in the service department doing 80 cars a day in a high volume dealership. That is still not excuse to repeatedly make the problem that you can't handle how busy it is to the customer. We hung up. I called back at 4:30, to which he informed me they were working on our vehicle. WE STILL DIDN'T EVEN RECEIVE AN ESTIMATE! That is ILLEGAL! He said he'd be the cheapest & I said I got a quote from a dealer for cheaper than what he finally quoted. He had the nerve the ask what they quoted me. When I told him I didn't remember, he gave me a hard time that I didn't remember when he dropped the ball ordering our parts. He gave my boyfriend an original estimate of $600. Now speaking on the phone it jumped to $700. I told him that we came 300 mi down from VT 2 days before Thanksgiving for this specific appt. He replied, "Well you didn't tell me that, I thought you just lived around town!" So he'd treat a local customer like they're last priority? I told him we were frustrated & he said he wanted to see the original estimate. He never wrote anything down! He couldn't deal w/ the customer directly, he had to go through several mediums to convey our information. I told him that our family friend is not the one having the repair done & that moving forward I will be his point of contact. He must have repeated 10's of times how busy they are & blahblahblah. Not my problem as the customer. Had he said it once, ok I get it. My boyfriend called back to make sure he got the right oil pan because the guy had told me he sized it for a v4 & we have a v6. The guy quickly replied w/, "I've been doing this for 16 yrs" & then the same, "We're very busy, we do 14 cars a day." nonsense. Terrible customer service. Way to challenge a female customer making them feel like he thinks I'm ignorant. Said he would call mid-morning following day to let us know the repair was complete as it's a 4.8 hr job started @ mid-afternoon the day before, but 10a came & went. We called @ 12 & was told it'd be a few more hrs. We called @ 3p for him to tell us it's ready after we've been waiting around. Thanks for the call guy! Why would I expect otherwise since I've been reaching out to them the whole time. We pick it up & he did get the price down, but drilled it into our heads the "big favor" he did for us. We promptly thanked him the first time & ignored the rest. He pulls out the labor guide & does the whole estimate in two seconds, but couldn't at drop off. We finally get it home to find it's pissing oil from the rear main day before Thanksgiving, thanks for telling us! Caught fire Thanksgiving day otw back to VT. They also didn't clean anything underneath & forgot to put the codder pins back in. I went back after they refused to answer my call & was so rude. Needless to say, we will not be returning. We only went through these guys off our regular mechanics recommendation. It is a huge headache, these guys are not professional, & the customer service is terrible. Spend a bit more for OEM parts & a better warranty through the dealer. read more