The tech was knowledgeable efficient and friendly and we're very happy with the serviceread more

I insisted on Highland House using this agency when ordering equipment for my Dad as they did such…read morea good job with both my needs and my patient's. I am so glad that I did as when the wrong size's and styles of equipment were requested, the ladies at the Grants Pass office faxed the physician for me and followed through to get my Dad what he needed the next day. They also are able to clearly explain what equipment was covered by insurance and why!".......Marie, RN

I need to dispel some confusion here. During Covid, MANY…read morepeople needed respirators, the manufacturers ran short, AND NW Medical was short-staffed as many medical-related services still are. During this time a customer often had to call several times to get through, especially to a person. This has changed. People can now find respirators. I have found that when I had a problem, NW Medical was quick to COME TO MY RESIDENCE and replace what wasn't functioning. Getting parts, like hoses and other parts has become MUCH easier. Of special mention is JOYCE. When a part wouldn't arrive in time, she brought it to me when she was done working. People here go out of their way to help those of us with issues. Many customer complaints had to do with circumstances surrounding NW Medical, not the company or employees themselves.

Do not put your health in these peoples hands. They get orders wrong 90% of the time. They don't…read moreunderstand how important it is for people that use a CPAP to have the proper Supplies. If you don't have clean good working supplies you can get infections and not sleep well. This directly affects your health.

Never shop here. Unfriendly even rude staff with little or no knowledge of products. Also, watch…read moreout for their return policy! They will swear they told you about, for instance, a 24 hour return policy on a walker. That was never mentioned to me until I tried to return a brand new walker because it was too tall for the patient. NO REFUND, NO EXCHANGE. I was told they could not resell the walker and it would have to go to the dump. DO NOT SHOP AT BLACK OAK HOME MEDICAL

From the owner: Durable Medical Equipment and Suppliesread more

Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!

My husband and I took our father to stay in a cabin at cave springs …read more.. He is on an oxygen machine . And his tubing was left in Marysville. They were able to provide us with the tubing that we needed for my dad's oxygen machine. We didn't have to cut our vacation short thank you to Robert and everyone who works there

Hate to get on such a low rating but I was supposed to get a bed today and it didn't show up. And I…read moredidn't receive a call to tell me why or to set up a different date. Maybe other folks have had wonderful experience with this company I have not.

When I needed knee PT, this company was recommended. Don't really enjoy downtown Medford, but I…read moreeventually did it. SO glad. I replaced my tennis-elbow brace with a Bioskin. And I am headed back for an ankle brace. Knowledgeable staff. Real focus on you getting the RIGHT solution, and asking enough questions to get to that right solution. Plenty of time to walk around and try it out. The elbow brace is a year old and love it as much today as the day I bought it. Knee brace only used when I need to go hike, etc. If only they had PU service for gimpy walkers who don't want to go to Main St., Medford. [Ashland joke]

Bioskin of Ashland opened a retail store in Medford a couple of years ago. The company initially…read moremade fabric braces but since the covid-19 pandemic has added face masks. I used one of Biioskin's knee braces. It worked well and was comfortable. We bought the first face mask; theyt were good but the second generation with a nose clip is better and the third generation mask with a filter pocket is the best: fits well, full coverage and is comfortable. The staff is knowledgeable and very helpful. Products are available on line.

This company is terrible. Will bill you perpetually for services/supplies unsent or not rendered. I…read morewill be contacting my provider and explaining that they can change their supplier or I'll cancel all appointments and services moving forward with them too. THIS COMPANY IS THAT BAD!

From the owner: We are dedicated to working with healthcare professionals to help you manage your health and…read moremedical treatment in the comfort of your own home. We offer a comprehensive selection of home medical equipment and services including respiratory devices, home oxygen, PAP therapy and supplies, wound care, airway clearance therapy, and home medical equipment. Our goal is to enable you to manage your care at home and live a more comfortable and productive life, every day.

I called to inquire about their wigs or "scalp prosthetics". The person answering the phone was…read morevery sweet. She apologize that they no longer carry wigs. They have many other supplies you may need, especially for breast cancer warriors. Still looking for a wig shop to try styles.

After reading all the great reviews, I decided to come here for my first ever bra fitting. I first…read morewalked in around 10:30 am, but recently they have had so many bra fitting appointments, it's best to call ahead to make an appointment. It didn't matter to me since I had some errands to attend to, so I made an appointment later that day. I arrive early for my appointment and there's a small waiting area in the store where you can wait. Tony helped my with my bra fitting and she was wonderful! The first thing she did was take three measurements: one for the band and one for each breast. With the measurements, she calculated my size, but it doesn't stop there. According to my measurments, I was a 36G. Just from looking at me, she could tell I wasn't a G cup, so we went a cup size up from what I was wearing. (The bra I was wearing fit me well which is why she referenced that size - 36DD) After trying a few sizes, we finally got a bra that fit me well and was giving me support. My new size was a 38DDD. She helped me find bras that fit, but also took into consideration my request for having something that wouldn't show when I wore a tank top. I ended up purchasing three bras, two that were $60 and one that was a European brand for $48. Since it's hard to find certain sizes in stores that actually fit, spending the money on bras that actually fit and would last me a long time was a no brainer. They are reasonably priced and if you look at it from cost per wear, it's well worth it! I used to have a drawer full of bras that just don't quite fit, so having those three were a great buy. I highly recommend this place! The staff is friendly and accommodating, the selection is great and the prices are reasonable.

I cannot say enough about how accommodating, professional, and amazing the staff at Spectrum…read moreOrthotics is. Thank you for helping my 89 1/2 year old Mom with a sling for her broken clavicle and scapula. They went above and beyond and we are forever grateful.

I kept getting shoes that were too narrow. Eventually I got foot ulcers from the pinching. They…read morewould NOT put me in a shoe wide enough to remedy the problem. I lost 2 toes and spent 10 months in wound care. My shoe "professional" treated me like crap.

I called and asked if they purchased used mobility chairs. The person I spoke with was short, rude…read moreand seemed completely irritated I called. I feel the business failed to provide the basic courtesy expected, especially in a field that serves individuals with, or caring for those with, mobility needs. I can only guess his customer support is questionable. Spend your hard earned money somewhere else. Rogue Valley Mobility in Grants Pass is outstanding.

From the owner: Pride, Scooter, Jazzy, Golden Companion, Used Power Chair, Rental, Repair Sales…read more Service & Repair We offer Service & Repair on all makes and models of your mobility products, including lift chairs, wheelchair lifts and ramps. Service & Repair Pricing. $60.00 Service charge $60.00 per hour (Medford OR. call area) Out of area service calls, please contact us for rates. We offer a wide range of Scooters & Power Chairs - New & Reconditioned, and if you don't see it on our web site, call and ask us.We have thousands of items available and are here to help with any mobility needs you may have. If you do not see the product you're looking for please contact us. Lift Chairs If yours is worn out we can replace it too! You don't have a lift chair? We can ship right to your door. We have the best selection of beds available featuring the ultimate in style and comfort. Available in all sizes. These beds are made right here in the U.S.A. We Are Here for You Our business is to help you with all your Mobility and non-RX Medical needs. Our mission is simply to offer the highest customer service satisfaction in the industry. We are a small company, family owned and operated, and can meet all your needs.