Hi Mark, I beg to differ. IF you repair Sharks, then I suggest further training for whoever is…read moreemployed there. furthermore, if I am PAYING you to do a service for me, I would expect the repair place to do as the customer wants. IF the problem is NOT the belt after it is replaced, then I am highly intelligent enough to know then that there MUST be something else wrong and then I'd lug the entire vacuum in for you to inspect. At the current time, I don't want/need anything done but a belt replaced (or slapped on as you so eloquently stated). Also, my bringing in a MANUFACTURERS part is EXACTLY THAT! Seeing as how you don't have any Shark parts in the store, I guess then you'd have to order something that is already made available to you and charge extra money for. As far as you're restaurant insinuation, if i have a group going out and I have a food issue and I HAVE to have special food, I'm quite sure they'd make it for me, but of course, in your eyes I'd expect it for free! This was something that I planned on paying for, and this is ENTIRELY BAD CUSTOMER SERVICE. You/your highly trained employee made all kinds of excuses as to why he couldn't help me today, not just that "YOU DON'T REPAIR SHARKS. DO YOU SEE ANY SHARKS IN HERE? WE DONT EVEN SELL REPLACEMENT PARTS. THESE VACUUMS ARE MADE TO JUST BE THROWN AWAY. THE PLASTIC BOTTOM WOULD BREAK IF I TRIED TO TAKE THE COVER OFF. I DON'T HAVE THE CORRECT TOOLS TO TAKE OUT THE SCREWS!" In essence, I find your answer quite demeaning and sarcastic. I plan on not only NEVER returning to any of your locations ever again, but I will be letting everyone I know or speak to how I was not only given incorrect information, but a sarcastic and demeaning ASSUMPTION of me wanting it done for free from a "family owned" business. I will also be writing the BBB and Chamber of Commerce. If this is how you keep customers, than it'll be in my best interest to find a place that wants to. You made so many EXCUSE, but entirely missed the facts. Maybe someone else in the family should take over

Was having a small issue with my vacuum and took it to the Kemper store. Brad did his due…read morediligence to find my problem that I was having.! I brought my first vacuum from Kirkwood and when this one goes south !! I'll be back to the Kemper and get another one.! Great service

Shirden's did a fantastic job cleaning our carpets for a very reasonable price. I would highly…read morerecommend them over any of the large chain services or doing it yourself. He cleaned two levels of our house in about 1.5 hours. He was very polite and professional. Can't recommend Shirden's enough!

Jeff Shirden has been my contact both professionally & personally for over 10 years. I was so…read moreimpressed with the jobs they did for the company where I worked I told my wife this is who we want cleaning our carpets at home.Shirden's does excellent work on even the toughest jobs. They are honest, reputable, polite, courteous, flexible, dependable and professional. They agreed to times and dates other companies would touch. They are careful when moving things from pianos to lamps. They treat you as you would treat others. Here's to another 20 years! David Shinkle

our 27 year old whole house vac. system was losing power and making strange sounds . we called to…read moreset up a appointment. Connie was the woman we spoke with . shecwas very helpful and set up a meeting wirh their tech Isaac . He was very diligent in letting us know his arrival time . He was very polite and knowledgeable. He remembered being here a few years ago . He replaced the unit worked the entire time he was here . He tested the unit had us test it . so pleased to be able to give our home a very thorough cleaning . (cat fur ) . this company is very trustworthy and professional. Isaac is a star .i would recommend this company without a moments hesitation .

I had my sweeper repaired here. My sweeper is brand new! Excellent customer service…read more It was clean and easy parking. it took less than 2 weeks to have the repair done! Thank you again!

Good experience with a knowledgeable person who helped me decide what my best option would be for a…read morenew vacuum cleaner!

Great service support and solution resolution. Highly recommend Kirkwood For servicing any central…read morevacuum, not just their own installed units.

Not worth the price even though I paid $175. Thought it was a good price until a 3rd party person…read morecome along and got him to change his appraisal by $50K! He didn't even have the decency to let me (the person who paid him) know. His explanation - "I am sorry". Tell that to a 25 year old who just lost the possibility buying his grandma and grandpa's house. Not worth the paper it is printed on.

Todd Augustine, a state of OH Certified Appraiser, combines professionalism, punctuality,…read moreexperience, flexibility, and hospitality. My wife and I only wish we'd found him sooner! We recommend Augustine Real Estate for your appraisal needs.

Jeremy came when he said he would and not only scraped the snow from my driveway but also shoveled…read morea path between the front porch and driveway which helps my mailman. Then he salted all of it. I was very pleased with his friendly, professional manner and have recommended him to another and they have been in contact already. I'll contact him again for tree and flower bed help. I was very impressed and grateful for his help.

I called Jeremy on a Saturday morning and left a voicemail message. He returned my call within…read moreminutes and came out within 2 hours to look at the tree needing to be taken down. He was out the following Monday as promised and removed the tree. He hauled everything away and left the area clean of debris. I highly recommend Jeremy for tree work. His price was reasonable especially considering he had to climb 60+ feet to cut branches and the top of the tree.

We have used Goldschmidt for a couple projects over the years and they are great. They communicate…read morewell so it's easy to plan your project and you know when they're coming to do the work. They have a good eye for design and the finished product always looks amazing. And their customer service is top notch. On our last project they went way above and beyond. We recommend them every chance we get!

8 years ago joshy was engaged to remove dirt and rock from a driveway of a house I owned. he…read moredelivered a broken bobcat that I had to repair the tires on three times during the day. There was supposed to be removal of the material and replaced with compactable fill that I had arranged for. After taking one load of dirt away and returning with one load of fill. I was informed that he could not complete the job because he kept getting stuck where he was dumping the dirt and his day was over. Having three more loads of dirt and more fill paid for this left me in quite a spot. Contacting another company to complete what goldshit couldn't caused cost overruns and huge issues with other contractors not being able to use the drive. Since I refused to pay for a job not only not completed but done poorly joshy feels entitled to ride his bougie electric bike by my house and verbally accost my girlfriend in public, who by the way is completely innocent and was not involved at the time of the DRIVEWAY debacle, but also really doesn't know what happened. I have held off writing a review for 8 years hoping he would be less abusive towards my children and friends but he continues to walk into the street and confront me while I drive down my own street with his form of intimidation to try to get me to pay for a job he didn't complete much less pay for the cost incurred by his incompetence as a truck driver and business owner. Beware this pond scum, don't pay until the job is done and never let him know your address. I would suggest he turn his head away as I have for the past 8 years and keep his tongue and public antics to himself. I rue the day or paths crossed.

Very professional, detailed breakdown of everything very knowledgeable, lots of positive energy!! I…read morehad a tough stain from wax and few other spills but he was able to get it out! Definitely 10 out of 10! EXTRAORDINARY SERVICE! Thanks Ben!! :)