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Explore Austin

3.0 (2 reviews)
Closed • Closed

Services - Explore Austin

Community Service/Non-Profit

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4 months ago

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5 years ago

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The Salvation Army Thrift Store

The Salvation Army Thrift Store

3.5
(74 reviews)
•$

Listenn!! The store has clothed my kids and my friends kids... thank you to everyone that donates!…read moreWe find such nice clothes for our kiddos here.. and if i'm in a browsing mood I can find things for my house too .. we love to thrift

I have visited this store many times and have always enjoyed shopping here. I love finding unique…read moreclothing and trinkets, and until recently my experiences have always been positive. Over the past couple of months, however, I have noticed what appears to be a change in management at this location. The current manager is often rude not only to customers but especially to employees. On multiple occasions, I have witnessed him publicly reprimanding employees in front of customers, and when calling for staff members, his tone is frequently aggressive and unnecessarily loud. What makes this particularly unfortunate is that the employees themselves are consistently kind, helpful, efficient, and seem to do an excellent job. They are always quick to assist customers and contribute greatly to the positive atmosphere of the store. It is disappointing to see them treated in a manner that appears disrespectful and unprofessional. Despite these concerns, I still enjoy shopping at this store and would recommend it for its reasonably priced clothing, accessories, and unique finds. My hope is that management will take steps to foster a more respectful and supportive environment for both employees and customers.

Austin Habitat for Humanity ReStore

Austin Habitat for Humanity ReStore

2.8
(86 reviews)
•$$

I want to support Habitat for Humanity. Truly. I've been a fan in the past, and when I was building…read moremy house a few years ago, this was one of my go-to spots. I walked out with some great finds and saved a solid amount of money. But something has changed--and not in a good way. Even back then, there were a few items where I remember thinking, "Wait... this is the same price as new. Or more." I brushed it off as a few outliers. Fast forward to now? It's not the exception anymore--it's the norm. We walked through recently, and I was honestly shocked. I'm talking about worn-out, wobbly, particle board pieces--the kind of items that are one step away from the dumpster--priced at $200 like they're showroom furniture. Dirty, heavily used pieces marked so high it makes you stop and double-check the tag like, "Surely that's a mistake..." It's not. At a certain point, it just doesn't make sense. When brand new items from major retailers are the same price--or even cheaper--there's no incentive to buy secondhand here, even if you want to support a nonprofit. And that's the frustrating part. I do want to support local. I do want to support organizations doing good work. But pricing like this makes it really hard to justify. I'm hoping this is something that gets reevaluated, because this place used to be a gem. Right now? It feels completely out of touch.

I've been meaning to check out the Habitat for Humanity ReStore for years, and I finally stopped in…read moretoday. I wasn't hunting for anything specific, just wanted to see what the place was like. It's pretty much what you'd expect, a big warehouse with a wide mix of donated and new items. There were rugs, dishes, doors, tubs, showers, washers, dryers, fridges, microwaves, and a handful of couches and TVs. They even had sporting equipment and a good amount of wood, tile, and flooring. If you visit often, I can see how you might stumble on some great deals. What didn't land for me was the lack of customer service. The only person who really engaged me was the woman at the front desk when you walk in. She greeted everyone who walked in, and she was warm, upbeat, and genuinely welcoming. Beyond that, there wasn't much support on the floor. The cashier seemed bored and not happy to be there. There's also security at checkout and a man sitting by the door. I'm sure it serves a purpose, but the setup felt a bit odd and honestly a little unsettling. I love the mission of Habitat for Humanity and think the organization does incredible work. As for the store, I'd probably only go back if I needed something very specific.

Explore Austin - nonprofit - Updated June 2026

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