What a beautiful Hotel. From the lighting fixtures, to the seating in the front lobby, and don't…read moreforget the gardens, flowers around the pool and spa. Wow just a very clean and love the plants, which there was more since it's a garden inn. The staff was very pleasant to talk to, I was bored in around 5 am and the guy in the lobby add coffee was talkative so we chatted. lol. So before I get into the room info, I was afraid of staying here was gonna be noisy, due to the fact of they put us next to the elevator, (lol) and there was a soccer event going on, (and did I mention it's all kid's soccer) , so hotel was sold out with kids everywhere. And I have to admit I heard no noise from the elevator, and nothing at night. However about 7to 8 am , we did hear some running but it was muffled Our room was very nice. You walk in to the tv rooom area , bathroom to your left, and as you walk in more you'll see the mini kitchen and mini fridge. This room as its own ac/heater unit separate from the bedroom. Just fyi. There is a sofa and single chair , both very comfortable for a big guy like me. Walking into the bedroom , beautiful big room, with a good size bed, King of course, tv on dresser, and 2 bathroom with shower and separate bathtub.

I've been a Hilton loyalist for the better part of 25 years. You can see my other recent reviews…read morefor Hilton properties, as I think this era may be coming to an end. It seems that it's becoming an entire Hilton thing to require a PLASTIC credit card to check in; rendering their app check-in useless. This was the forth property in a row to require it. I actually watched the desk agent and (I can only assume was their night manager) treating a customer ahead of me poorly because he wanted to use Apple Pay on their payment device. In my case, I checked in on the app, but the digital key was never approved which required me to go to the front desk upon arrival. While it's only a minor inconvenience, I do really like the time I used to be able to save by using the app. Next, it seems that several full years after the end of the restrictions for COVID, Hilton still hasn't returned to servicing rooms daily for multi-day stays. I was forced to stay at a Marriott property a couple of months ago and my room was serviced daily without me having to ask. In my opinion, a hotel is both lazy and cheap if they won't service daily. Lastly, the pantry was pathetic. Literally two selections in their freezer and not a great selection of snacks. So, while this has been my go to property when I need to stay in Elk Grove, it may be for future trips and I'd strongly suggest that you weigh the amenities against your what the hotel management has set up.

I stayed here for a soccer tournament and it was pricey and definitely not worth it. Potentially…read morethey jacked up the prices for said soccer tournament? But with that, Elk Grove is a good-hotel desert. Seemingly, the competitor hotels are old and outdated, and this one is rather new and updated. Right off the highway, it's located pretty central to everything. The complimentary breakfast was regular. They did have DIY waffles. There is a small, not heated outdoor pool. The rooms were fine, the beds comfy. There was a small, but decent gym. The front staff were nice. Overall, a fine hotel and rating depending on price. $200ish - great. $300ish for Elk grove - overpriced. Do what you will!

I have stayed at TownePlace Suites Sacramento Elk Grove for a couple times now and at first I…read morereally liked the space. The ambiance in the front lobby is very chill, clean, and the staff are nice. The hotel rooms look like studio apartments with the fridge, kitchen, dishwasher, provided utensils, desk, etc. I do feel like some of the hotel rooms that I've stayed in here could have been much cleaner. Also, the trash cans in the bathroom and in the room do not have bags in them, which makes some people throw trash that will touch the trash cans. The last time that I stayed here, the kitchen sponge to wash the dishes were previously used, and the paper towel roll in the kitchen was all dirty. For breakfast in the mornings, they are alright. The eggs and sausage were a bit cold, I definitely feel like they can put the breakfast in food trays that can keep them warm. I do recommend coming here and trying the place out and see if you like it. My first few visits here were good, but my recent visit here was alright. There are some hotel rooms here that look more modern and more clean, like having a spacious shower with glass doors. On my most recent visit here, I had a bathtub shower with shower curtains; so it depends on which hotel room you book!

Holiday Inn Express & Suites in Elk Grove was a Five Star overnight experience. For someone who…read morerarely travels, I decided to venture out. I walked into their lobby and was amazed how beautiful and high tech the interior design looked. I loved it! I booked my stay and was on the 2nd floor of the 3 story hotel. My room overlooked the pool. They are in the middle of renovations and soon this hotel will be even better...hard to believe. I went to breakfast which was free and was again amazed at what had changed in the world. The first was a pancake machine where you just push a button and you can watch 2 pancakes get poured, moved on a conveyer belt as they cook and then drop onto your plate. Be sure to have your plate ready..haha. The breakfast bar was clean and well stocked with eggs, sausage, oatmeal and so much more. The coffee station was fantastic. It is open 24 hours and you choose your coffee beans, had decaf, if you know me, lol, then the coffee machine brewed and then poured my coffee. A truly fantastic coffee station. My room was so beautiful and clean with so many nice touches. I love the dove hand wash and body lotion. Love it here tub and shower shampoo, conditioner and body wash. So many towels and a fridge and microwave. The bed was soft with 4 pillows. A nice size tv and the room was just lovely. Souzan checked me in with kindness and professional style and I decided to become a Holiday sink Express member right then. Even though I am only here one night, I will definitely cone back here to Elk Grove Holiday Inn Express again. It is also next to Mimi's Cafe and Old Navy. What a great location. Thank you all, see you again. Julie A

What you expect of a holiday inn. Breakfast included in the morning…read more Free coffee and hot tea machines in the lobby 24/7 self serve. Clean location and friendly staff. Plenty of parking. Small gym just off the lobby.

Food here sucks. With the exception of the Chinese restaurant and some of the main bar food like…read morechicken wings. The Pho is the worst I've had in Sacramento. Absolutely terrible and expensive. Paid $25 with tip for what looked like a half portion of meat and the stiniest amount of sprouts. I couldn't disagree more with the lady above who's friend recommended their pho. The best casino pho is Sacramento is parkwest lotus by a wide margin. I will never eat here again. Ordered my pho to go went home hours later and had such a small portion I thought they forgot part of the order.

I ordered the Vietnamese Pho and it was delicious with lots of tender meat! Customer service was…read moreawesome and the area where ocean is located is clean and beautiful. I will definitely go back and order

Everything about this was perfect! Except parking ugh!(Just get in early)…read more The check-in was smooth and the Men who checked us in was so nice. The pool area was a vibe. Now the room was just right and the tv on the wall yes! Staff cleaning the rooms when we got there and they were sweet. Overall I'll be back.

This hotel was amazing!! Recently renovated and it was really nice. The staff were also…read moreamazing--Zak, Toni Mack, and housekeeping! Toni was so sweet and helped my partner figure out a vase for some Valentine's flowers, got us some milk to go with our brownies, and more! They were able to get us a late checkout which was helpful as well! Plenty of parking and convenient location not far from a bunch of restaurants. Great breakfast in the morning. My only complaint was a nearby gas station that plays opera music to keep from loitering, but if you keep your window closed you can't hear it. The hot tub was great but the jets didn't work for us. We'll definitely be back in the future!!

OK, so here's the fifth or sixth time being here even though I keep saying I won't come back but…read moreit's so convenient next to my office that's here nearby. This time I asked for a large larger room and a clean room that had recently been done and I got the pure room which is absolutely the cleanest room. I have stayed in a long time for this hotel. So while I will tell you that I know that there's some pretty rough rooms here. I will say that if you want a nice room and it's clean on the first floor they have a room called the pure room. I'd ask for that and spend the extra money.

I regret not listening to most of the reviews for this location. It was such a bad experience right…read moreaway. My sister and I booked a stay here because we were from out of town for a family event. The first room we were assigned to it was dirty!! There was food everywhere and the bed was not clean. The bed was undone from the last guest. The bathroom was dirty. It had look like somebody literally just checked out and then we were assigned it. Nobody even bother to check if it was cleaned. Then the second room we were assigned, the sheets were dirty. I called the front desk to explain again the room doesn't look clean either. The bed sheets especially. She brought up new sheets and blankets and expected us to change them. Sorry but that's not my job to do. At that point my sister and I did not feel comfortable staying there. With the unsanitary rooms and then the fact the front desk person, Tanya expected us to change the dirty sheets and blankets for the second was room is absolutely ridiculous. When we went back downstairs to explain how we felt and everything, Tanya did not seem to care, she didn't apologize or anything. We ended up checking out and not even staying. And now the hotel manager is ignoring our calls for a refund and hotels.com says they can't get ahold of the manager there. With the price of the room too for a ONE night stay, absolutely not worth it! You're better off finding another hotel. Zero stars!

Update- on 4/21/26 i spoke with corporate. They explained it clearly and transparently how the…read moredeposit works. The deposit is placed on hold on your card bank not charged. The only charges on the receipt is the hotel charges. When I calculated my receipts, this is correct. Im glad I decided to contact corporate, because it isn't my intention to provide misinformation and tarnished the hotel reputation. I tried to remove the review but wasn't able to. Other than the mistake regarding the charges, the hotel stay accommodations were great!

Stayed at this location for a business trip and was charged a flat rate of 800$ for a 5 night stay…read morewhich was charged on arrival. However, my coworkers and myself were being billed varied amounts every morning, ranging from 150 to almost 600 dollars. When we asked the front desk why we were being billed all these fees when the hotel stay was already paid in full? They immediately became defensive and evasive and refused to provide any information. The manager was contacted and after a brief discussion she confirmed there was a mistake and unusual billing from the night shift. We were provided a receipt that was clearly fabricated and did not match any of the amounts deducted from our accounts. On the morning of check out employees refused to provide me with a receipt and finally when the manager showed up she provided a receipt that did not match the charges. This was the worst experience as we have received no answers or refunds and were told to wait 72 hours for a possible return of payment.

I stayed for a weekend to attend a birthday party and this is honestly one of the worst places you…read morecan book your stay at. If you can avoid this place, please do so at all costs. The parking spots are ridiculously compact and the towels as well as the bedding gave me a skin rash as soon as I put my face on them. If you absolutely cannot afford to stay somewhere else, bring your own creature comforts. Pillow cases, bedding, towels, shower items, you name it. But at that point of desperation, it's not even worth it. The only star I gave is solely for the staff, their customer service skills were great!

Spacious rooms, real suites that feel more like an apartment than hotel. I love the intimate and…read moreunpretentious ambiance here. It's a little dated, but the rooms are priced quite well for the amenities provided, in my opinion. Free parking, free Hot breakfast & WiFi, outdoor pool, friendly staff, spacious rooms. I believe all the standard rooms have mini fridges and microwaves and a few of the suites have large balconies with chairs for just chillin' outside. Some of the suites also have fireplaces, which is quite rare nowadays, but I'm not sure if or how well they actually work since it was mid-summer when I stayed. The staff were all friendly and smiling. If I could change anything I think it would be to provide real butter rather than margarine with breakfast and a noon checkout time.

Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

I was looking for a hotel last minute for driving my son up to Sacramento for the day. I was…read morefortunate enough to have stumbled on this gem! Typically I book in metro areas when going to bigger cities, however, I'm glad I didn't and booked here! The hotel was well maintained, everything was clean and tidy and the staff was kind. We got in extremely late, and they have someone at the front desk 24/7 to assist with checking any time. Our big "wow" for this hotel was their breakfast. There were surprisingly a lot of options! They had make your own waffles with strawberry preserves and two other sauces, various cereals, bagels, bacon, omelettes and more! One thing that I did notice was the high spots in the room could use a bit of love, there was some residual tape from what was likely a celebration banner still on the wall - but it was not dirty just needed to be taken down. All in all, we will be back when we are in the area!

If I could give this place zero stars, I would this place is a freaking joke! Called on multiple…read moreoccasions to reserve multiple rooms three separate times was told that they weren't booked as I tried to confirm whoever is running the front desk has no social skills bubbles Michael Jackson's chimp could do a better job they followed with. Oh sorry rooms are booked and why did somebody I know also called and then they were willing to accommodate him saying that he was able to book the rooms seems like a bunch of idiots that work here that don't know how to do their job or just simply don't want to! No apology whatsoever not trying to fix it Nothing whatever you do don't stay here just find another place to stay. I don't care if it's 20 miles away. Trust me you don't wanna stay here. They probably won't have a room for you even if you reserve it!