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    Explorer Travel Services

    5.0 (6 reviews)
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    We Gotta Travel

    We Gotta Travel

    4.9
    (13 reviews)
    3.6 mi

    We spent weeks trying to book our own European travel online, and after weeks of stress fortune…read moresmiled upon us when we met Margaret while renewing our daughters passport. She eased our concerns, and shouldered the burden of making arrangements for the four of us to spend 3 weeks in Europe. She was efficient and provided us as many options as we wanted. We were able to book a Magical multi-destination vacation starting with a week in Paris, and 2 weeks in Italy. As a family of four, we needed larger accommodations; and her recommendations were spot on. The hotels she recommended in Paris and Florence were beyond our expectations. I can't imagine what our vacation would have been without the support of our new friend. I will never attempt to travel again without the support of We Gotta Travel.

    When booking a trip for Hawaii I decided why not use a travel agent. I called AAA Travel and…read moreMargaret at We Gotta Travel. AAA never even called me back. Margaret answered the phone right away. I am not easy to deal with in that I change my mind a lot. The more I talked with Margaret about the trip, the more changes I made. She always said no problem and got back to me right away with pricing and info. When she said she would follow up with me, she always called right on time. There was a HUGE mistake that she thankfully caught. I gave her flight times and dates that I wanted to take an inter-island flight. We were staying two nights on one island but the flight dates I sent her allowed for only one night. Margaret caught my mistake and called right away to verify this with me. If I had been booked like I had asked it would have created a major problem for me. So, she really saved the day for me. She met in person to drop off my tickets and info and followed up after the trip to see how everything was. There is no extra cost to use a travel agent and it saved me a lot of time and money using her. Highly recommended!

    Photos
    Our view from our room
    Our view from our room
    Meet "Curtis, the Butler"; his most frevent hope is to make your vacation "amazing".
    Meet "Curtis, the Butler"; his most frevent hope is to make your vacation "amazing".
    Arriving at the airport in Montego Bay, Jamaica

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    Arriving at the airport in Montego Bay, Jamaica
    Amazing Magical Adventures

    Amazing Magical Adventures

    1.0
    (1 review)
    4.4 mi

    I can not whole heartedly recommend this company especially travel again Kristen Fuentes after my…read moreexperience with her and the owner Loretta Garcia. We are a family of 12 and yes of course we shopped around with every agent possible to get a good price. Kristen would state things and offer things other travel agents couldn't and said she is "lying" but since we had it documented we decided to move forward with her. One was the expresso package she stated was part of the alcohol package which it wasn't. After much back and forth she added Starbucks to adult packages to fix her error but after that the agent treated us like garbage. Please understand we travel alot this isn't 6th vacation this year and we spent over 25k on this one alone. We had to chance her for months to see Starbucks on our confirmation and she said she was waiting for get paid bc she couldn't afford to give it to us altogether‍ In addition every room was to get 2 specialty dining and she verbally and in text told me she is doing it. Then one of my rooms is inside state room and I didn't see it on it and she said I will add it manually you will see when on ship and again it was never added. We don't really need it but it is the principal bc now we can't be together as a family for that night. Then she gave us all onboard credit for every room and I have verbal and email confirmation of it and I followed up many times on it I was told it would appear once we are on ship. We are on ship now and I don't see it I emailed called and texted Kristen to fix it st least 5 times then I went to owner who claims she is a top agent and they have done so much for us and will not honor the missing onboard credit. I shared documentation on several occasions and she is refusing stating this terrible agent worked hours on our reservation which is bs...only reason she was working hours was bc she put foot in mouth trying to get one over on us and we called all the bs. She thought we were going to let her slide with all of her over commitments. We have reported this to NCL and better business bureau but be cautious. Our friends that know her refuse to use her as well for similar issues we weren't aware of prior. And the owner should have done the right thing and honored the onboard credit and specialty dining. The Mgmt on the ship was so taken back by this they kept trying to offer us things in place of this bc they can not do this aspect since it is a travel agent issue. Be careful don't trust her or use company. Formal complaint filed with Norwegian and BBB.

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    Amazing Magical Adventures
    Amazing Magical Adventures
    Amazing Magical Adventures

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    Yellow Star Taxi

    Yellow Star Taxi

    1.4
    (9 reviews)
    1.7 mi

    I couldn't think of a worse way to waste time than to sit on a curb for over an hour, waiting for a…read moretaxi that will never come. We needed a form of transportation out of Six Flags at 4 PM, so we called these guys. They told us to wait for 30 minutes and took down our phone number, but we never received a call. Finally, we called them again at 5 and they said the taxi was here. We went to the pickup loop outside the park and saw no taxis. Finally, when a taxi did come, some awful woman ran to it and persuaded the cab driver to take her instead, saying that she'd been waiting a long time for another cab company, and that she was "disabled." Obviously, her disability didn't prevent her from being a massive jerk and climbing into that cab. The cab driver told us he would be back. A couple minutes later, we saw the same cab drive past the park. It was 5:30 PM by then, so we just sat there for another 30 minutes waiting for the trolley. Terrible service, terrible communication. I'd rather have spent the $20 for parking than deal with this company.

    I only use cabs for a night out drinking. I have been stranded for well over an hour, 3 different…read moreoccasions. Each time I went through about 6-7 calls, saying they will be there in 20, there should have been there already, another 10 minutes, something came up we have a new driver on the way, etc. One night I waited so long I end up calling a friend late night to pick me up. We went back to my apartment and started drinking some more and the taxi driver calls me about an hour later (about 2+ hours after original phone call) and is all pissed off that I wasn't there! The f**k? The most recent experience they sent one of their new drivers (drove us earlier that night) all the way from Hollywood to pick us up. Poor guy! It had probably been an hour and a half after original phone call (driver was supposed to be there in 15 min), when he arrived. Our girlfriends were not too happy sitting around in a cold parking lot at 1am! So what I've learned is... if you are going a short distance their drivers don't want to pick you up because they don't make enough money.Try telling dispatch that you are going far and see how fast they show up. Or better solution, don't use them at all!

    Explorer Travel Services - transport - Updated July 2026

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