PROS: - everything can be booked online - FAST responses - no hidden fees - driver arrived within 5 minutes of us walking to the passenger pick up area at LAX even when it was super crowded at midnight and we were in terminal 5 - didn't have to walk/go to the Uber pick up area at LAX - clean SUV car with PLENTY of space for car seat, checked bags, golf clubs, etc. - proper car seat installed for our toddler - kind driver, professional and very helpful We did tip our driver cash & he was not expecting it. When you are arriving at midnight with a toddler the last thing you want to do is wait for a car or have someone show up unprepared! Tips: - emailed confirming REAR facing toddler seat for xxx lb toddler - texted the driver right when we landed - texted him when we had one of our 2 bags from baggage claim & let him know the door number - then texted immediately when we got the bag so the timing lined up perfectly Will be using this company again in the future! read more

Professional service, quick response, competitive pricing. We used them before and we will use them again for airport service

Long story short, we needed a car set and Uber didn't help us. We contacted flat rate car service and after about an hour of quoting , they got us a car to pick up my wife. Well he couldn't get into the LAXit area where cars pick up passengers so she had to hop in a cab that would take her with no car seat. Already paid the fare, I was expecting a fat no on a refund even though the driver spent an hour trying to get in. They said ok on refund! I said lets split it so the driver would get his fare and they ok'ed that. I would use Flat Rate car service as they could have told me to kick rocks. read more

Highly recommend Flat Rate Car Service! The meet-and-greet was exceptional--professional, friendly, and seamless. The ride was smooth, timely, and stress-free. Truly impressed and very happy with their service! read more

Booked this the night before our flight into LAX and it was so easy + got a quick response for quote. Moe (Mossab) was great and communicative when he arrived. All we had to share was our terminal and door number and he was there ready with our toddler car seat! Car was clean, ride was smooth, he drove very safe (important for us, of course), and overall great experience! We will be using this service again in a week for our trip to Hawaii (to airport AND back!) read more

This company is super reliable, punctual, thorough, and friendly. I was picked up in a beautiful Tesla at my home and taken to LAX. Upon my return home, I was picked up in a beautiful and immaculate Mercedes. By the way, they keep abreast of airline flight times. They will send a text specifying exactly where they will pick you up at the airport. These guys simply are the best! I will only be using Flat rate Car service from now on. read more

While I received timely communication regarding payment and confirmation of my reservation, I found that the actual service provided was lacking. While I received a prompt notification from FRS and our driver, Tim, about his identity and how to contact him, I was very unhappy with the overall service he provided. I texted Tim immediately when we landed and let him know that we would still need to deplane and get our bags. He told me where to meet him. Once we had our bags, I texted him to let him know that we would be coming out. He then told me that he was "on his way." We waited on the curb for more than 35 minutes after I told him that we had our bags. I was particularly unhappy with this because others with whom we had travelled had also contracted a ride with your service, and THEY WERE ALL AT HOME BEFORE WE WERE EVEN PICKED UP. The situation was made worse--in my opinion--when my husband observed that Tim was going the wrong way, and Tim snapped, "This is the right way." While Tim's route was certainly one that took us home, a less defensive attitude might have resulted in him asking if we had a preferred route--which we did. read more

First time using the service and I was so pleased. A very professional, polite driver showed up on time to drive me to LAX. There were no worries or concerns as he texted me before arriving to pick me up to give me a heads up. It was as stress free as it gets. Would highly recommend this service to anyone needing to get to their destination on time and worry free. read more

I continue to use Flat Rate Car Service because they are great! Tom picked me up and was on time, communicative, clean car, great service and drove safely. Thank you! read more

After hearing horror stories around people scrambling to figure out a last minute ride to LAX or huge surge pricing due to Uber and Lyft shortages, my partner and I decided to book a car through Flat Rate Car Service for an early morning pickup with lots of suitcases. Online booking was easy and I loved that you can include a tip using the credit card as well. We set the pickup for 5:30am and Archie promptly texted us at 5:20am to let us know that he was out front. Archie greeted us with a smile and helped us with our baggage. He treated us like VIPs. We look forward to booking our return trip with Flat Rate Car Service as well. read more

CANCELLED WHILE IN AIR!! Terrible experience. We had a confirmed car service for today. We are en route and in the air and as a courtesy - we reached out to FRCS to let them know about the delay. They canceled our car service saying they needed to prioritize other clients and due to graduation they can no longer provide the service we paid for and confirmed. Note: we are unable to find an alternative. read more

They were very fast with providing a quote, and payment transaction was very smooth. Our driver Archie was amazing. Wonderful and professionaI. I really appreciate your business especially at the last minute. if I could give more than 5 stars I would. read more

Loved this service. Highly recommend for arrival to LAX. The Uber situation is terrible, so make sure you have a reliable ride to pick you up! read more

This is a really caring company. I called to get a ride from LAX to Burbank with just a few hours notice with a 12:30am pickup. At first they couldn't do it, but then they said they would see if they could make it happen. Called me back with an offer to do it - it was understandeably expensive and they offered to hold the reservation for me for 30 minutes so I could check around to see if a better rate was available from another reliable company. I so appreciate their help that I want to leave this review for them. read more

Driver in a black Prius was a minute early. Very clean vehicle with water in the center console. He offered chargers for our phones as soon as we got in his vehicle. We stayed at the Sheraton Grand in downtown LA and asked for a pick up of 4pm. We arrived at the airport before 4:30pm. Driver took the expressway, which shortened the drive time and we were not stuck in LA traffic! I would recommend using this car service. Flat rate, reliable, on time (early), and he did not expect a tip. He was appreciative of the tip. read more

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THE DRIVER CUSSED AT MY SWEET 70 YEAR OLD MOTHER! I'm never one to leave a bad review, but this experience was completely unprofessional and quite disgusting. The driver expected my mom to exit the airport and go to find him inside a parking lot. He got upset, yelled and cussed at her when she couldn't locate him. Turns out, he was not only at the wrong airline but also the WRONG AIRPORT waiting for her!!! The driver Tim was at BUR, while she was at LAX. When we called the company, they hung up on us! They defended the driver who was upset waiting for her delayed/cancelled flights. Throughout the day we kept in good communication on her flight changes, and were asked to pay an additional fee to switch pickup times/locations which we happily paid for. After several calls to triple check they would get her from LAX and paying the $25 fee, we even received a confirmation from them for the LAX pick up...they go to the WRONG FUCKING AIRPORT AND CUSS AT HER?! I don't care how long you had to wait for her, you do not treat people that way, especially not an elderly woman. HORRIBLE CUSTOMER SERVICE. Eventually we were reimbursed for one way of the pick up and the service fee ($175 + $25), and my mom had to navigate taking an uber home. This emotional trauma for my mom (and entire family) could have been avoided if they paid attention to details and went to the right airport/airline, and if Tim actually did his job correctly and met my mom at baggage claim with a card with her name on it. It's not that hard. POOR SERVICE ALL AROUND! NEVER AGAIN! read more

This was my first time using Flat Rate for transport from Pasadena to LAX. The driver, Tom, was EXCELLENT! He was a good 15 minutes early, very friendly, helpful, and professional, and he was a safe driver. The vehicle was clean, comfortable and well-maintained. I got to LAX with plenty of time to spare, thanks to Tom's expertise and early arrival for the pick-up. The only thing about flying that ever causes me any anxiety is getting to the airport on time, especially LAX, Tom saw to it that this was not a concern, which made for a stress-free trip home. The rate charged was extremely reasonable, lower than similar "black car" vendors, and considering the excellent service, it would be hard to describe the fee as anything other than a bargain! So glad to have found this reliable car service and looking forward to retaining them again in the future. read more

I would definitely book Flat Rate Car Service again. We booked them to take us from our home in DTLA to LAX very early in the morning on a Tuesday. They showed up a few minutes early, pickup was swift, and away we went. They got us to the airport quickly, the driver was prompt, friendly, and professional. What more can you ask for? read more

I have been using Flat Rate for a couple years now and their service is always top notched. It is easy and convenient and talways on time. I always recommend them to everyone. Thank you for your great service! Update We have been using Flat Rate Car Service over 6 years now. They have always been professional and on time. Their fleet are well maintained and always clean. All the drivers are safe and friendly. They provide child safety seats upon request and complimentary bottled water. I highly recommend them to anyone looking for a reliable service! read more

Thank you Flat Rate! I was lucky enough to find this fabulous car service. This was my third ride and the cars are always super clean and driver was fantastic! If you get Tom as your driver, you won't want to have anyone else drive you ever again! Best experience always , I highly recommend this car service . read more

With all the stress of travel these days do yourself a favor and book a car from Flat Rate. Best self care I can think of, ubers and taxis are so unreliable. Really great service from Eddie, he was on time, helped me with my four heavy bags, and kept me stress free and laughing. Also appreciate how seriously they are taking covid protocols. Definitely will use them in the future! read more

Recently used Flat Rate Car Service for the first time after having a "no show" experience with another limo service. My trip was an airport transfer from LAX to Studio City. The communication was great before my flight, and received a text from the driver (Ed) as soon as my plane landed. After collecting my luggage and arriving at the curb-side pick-up location, I texted Ed and he arrived quickly to get us. Ed is one of my favourite limo drivers ever. He was down to earth and was very easy to communicate with. Will definitely continue to use this car service for future airport transfers. read more

After three plus years of using this company I would never use them again. I was left high and dry at LAX last night after my flight was delayed 3+hours. Understandably it was midnight however they are a car service and they know and should expect delays and act accordingly. Upon my arrival no text, no email, nothing. I sent an email asking who would be picking me up with no reply. This morning I had to follow up again to request a credit to my Amex that they charged prior to the trip; still no reply. Luckily Amex will dispute and not pay. Such a shame as I was loyal and used them during the past year when I could travel and the car service biz was really suffering like so many other travel related services- read more

Flat Rate Car Service is far superior to any other transportation company out there. I have booked/used them to and from LAX trips for myself, my kids and sometimes all of us together. They are professional, efficient, quick to return calls and have gone waaaay out of their way to work with me when I have had a couple of almost last minute changes. Always a tad early, calm, kind and engaging. I cannot say enough about the great service they provide--THANK YOU ALL!! "Super mom" read more

I booked a pick up for my husband on a late night flight. I booked extra service of being picked up in the terminal with a sign with his name. He did not see any signs with his name on it among the other drivers waiting near the bottom of the escalators. My husband retrieved his own luggage. He approached a gentleman who was located in a different part of the terminal to ask him if he was there to pick someone up. He said he was picking someone else up and didn't bother to show the sign to my husband. It had been directed in an opposite direction of where the passengers were coming from. Driver finally calls my husband as he is heading towards baggage claim. We contacted the company to ask for a refund of $15 charge for the help with luggage and pick up in the terminal. They gave us the run around. I gave them a chance to make it right. Don't use Flat Rate Car Service if you want a reliable, professional service. There are many other options in LA! read more

We've used Flat Rate Car Service three times and have always had a great experience. My mom has also used them to get from our home to LAX without a problem. They dropped us off at the international terminal and picked us up right on time after a trip to Europe. Drivers are always very friendly, safe, and efficient. The last time we went to the airport there was a quite a bit of traffic; our driver arrived 30 minutes earlier to accommodate us and worked his hardest to find a route that saved time. We planned a lot of cushion time and had no trouble making our flight. When we went to Europe we had two large suitcases and several smaller bags; our driver had no trouble fitting everything inside the vehicle and there were no extra fees involved. We paid exactly what the website had told us to expect. FRCS provided us with water, phone chargers if we needed them, etc. We will continue to use them as it actually was cheaper to have them drop us off & pick us up vs. leaving our car at one of the parking garages surrounding LAX. read more

Have kids? Worried about who to trust to get you to and from the airport safely and on time? Stop your search--you've found the right guys! We needed an SUV for a residential pickup with our two toddlers and family members to LAX and then back from Long Beach Airport. For the pickup, they were early, which was great because we had so much stuff to load and getting the kids in the car with new seats is always extra time. The driver was friendly and super comfortable with the kiddos, and patient with/open to all of our waze suggestions It was a perfect ride! For the airport pickup, these guys truly saved the day. I had sent a confirmation email right before we took off, and it wasn't until we landed that I received an email saying no pickup was currently scheduled...because I had given them the following day incorrectly by accident! Miraculously these guys were able to make a shift and show up literally as our bags were coming off the conveyor belt in time to load us with two car seats ready to go?! I really couldn't believe they were able to still get us and so quickly, especially when I was at fault. They really saved the day and I'll always be thankful. They have a new customer for life! Thanks again for everything!!! read more

Seamless online booking process with detailed confirmation. Driver was on time, professional & courteous. She was quite helpful & nice. Will definitely use them again. read more

Excellent service and I would definitely use them again. I used them getting to and from the airport. Both rides were great and as expected. They reached out to me prior to pick up and both drivers were extremely professional. read more

I was so impressed with the service driver Tim provided. He was so polite, and helped me with my carriage. He was very flexible and even made a stop at the store for me to buy snacks. If I ever order them I will request only Tim. read more

I am happy that I found Flat Rate Car Service. They were great, professional and punctual. Highly recommend them for anyone looking for a reliable transportation service in Los Angeles! read more

Fantastic experience all around (when I can get booked). My complaints are: 1. Their website advertises that they have minivans available (cheaper than the SUV) but they never have them and always charge the higher price for the SUV. 2. The car's check engine light was on.... doesn't seem safe. read more

I had amazing service with this company for a trip I took in June. We loved them so much we are booking them again for our wedding in October. Super friendly, he showed up on time and the whole experience was great. I highly recommend. read more

Flat rate my eye..bull shit. They lie. There was no flat rate...the driver turned around in my driveway and it already cost $3.35! I ate at Teddy's restaurant on Pico and Bundy. Meal was $14.00 with tip. Taxes cost $46.00 round trip! That's $60.00. Sorry flat rate car service you are FAT RATE, NOT FLAT RATE! If you can get an Uber...take it! Very misleading...bait and switch BS!. Never again! read more

Been using this service for years, always on time, easy booking system, clean vehicles and reasonable prices.

Excellent door to door car service from SFV to LAX. Used multiple times now. Always on time, reliable (usually early, parked out front). Immaculate high end vehicles. Great communication & friendly, helpful, professional drivers. Couldn't ask for better service. Will always be out 1st choice. read more

An excellent, worry-free way to get to and from LAX. Very reliable for early morning pickups. Text awaiting your arrival to coordinate pickup. Used multiple times and have always had a positive experience. read more

This car service is good. They are reliable and flexible. I've enjoyed all the drivers I've had and the cars are nice and clean. Drivers wear masks and hand sanitizer is always available. read more

Horrible customer service. The website automatically confirms you for a booking when you just make an inquiry or quote, with no link to cancel. Guy calls to say he would cancel due to nonpayment (please, go, cancel, I just wanted a quote!) multiple times and leaves a SCATHING voicemail regarding missed calls and nonpayment for a QUOTE. Unprofessional. I happen to be saving lives at a hospital, and you were....? Oh, right, at your desk yelling through the phone. read more

The last time we flew out of LAX, it took a nightmare of traffic from Pasadena to get there -- enough to make us almost miss our flight. My wife, toddler son and I were stressed and sweaty by the time we took off. That was during the summer, which means the chaos would be even worse when flying to Boston for the holidays like we planned to do. Plus, my wife is pregnant this time, which adds more stress. That's why we hired Flat Rate and it was worth it. Our driver, JASON, was punctual and professional. He was dressed nice too. His car was clean and brand new, and smelled even newer. It also came with the all-important car seat for our son. Jason knew the airport like the back of his hand. All the chaos was there, but his shortcuts helped us avoid it -- so much so that we had a full hour to wait/relax at the gate. It was glorious. Two weeks later, we rehired the service to drive us from LAX to home and were lucky enough to get Jason again. He asked about our vacation and it was good to see him. We won't be flying anytime soon due to the new baby, but when we do -- we'll do it this way again. read more