My son started at HSP recently and thoroughly enjoys it. Michelle the owner is really sweet and…read morereally helpful. She is always a quick phone call away or her office is right at the entrance so you can chat with her pretty easily about any questions or issues. While it's a daycare, they also have a curriculum that will help for school going later. My son is a little too small for that to really come into play but I like the idea behind it. The only negative is there's been some change in staff recently and I am not good at knowing every one's name but with pregnant teachers and the continuing pandemic some shift and coverage is to be expected.

We had a daycare close and while at our second daycare (which was good) we got a call from Park…read moreLake. Making the choice to switch to Park Lake was hard, but I'm so glad I did! I trust the staff with our kids and I feel very comfortable with the directors.

When I first looked into park lake there was a waiting list. So, we put our daughters name on the…read morelist and started her at another school due to work demands. Park lake called not too long after letting us know there was an opening. We were very hesitant to switch her schools. The one she was attending was good... but it's amazing what actually a big difference between good and great is. I am glad we made the switch. It was easy too. This school feels more like family...you feel comfortable. You won't feel uneasy asking any question if you need to. Or with anything. They check ids and who is on the actually pick up list if you need to have someone pick up. No one can just wander in the building. They also provide lunches here so she actually eats her lunch and enjoys eating what everyone else is eating (healthy!). She not comparing or not wanting her food if someone else has something different. During this pandemic, they put in place over the top procedures.. to make sure the kids that needed the care during this time were safe and it has been!! They pay attention to all the small things! Communication is excellent. I know what she learns every week, how she is doing, whats happening at the school, etc. The teachers and the staff are all wonderful. Our daughter loves it here. I would drive an extra distance to bring her here. I could go on about this place. It's worth the wait (or the transfer, like we did) if there is a waiting list!! Couldn't be happier.

**Updated review** Original review: My Toddler has been…read morebitten 9 times in one month! I have spoken to Karin, but she is no longer with the school and has never been helpful when present. Nina is the assistant administrator who is nice, but it seems that every complaint falls through the cracks with no resolution. We have been told multiple times that corporate will follow up with us, but we have never received a phone call or email. I have called the school several times in the past month to speak to Karin and Nina. I have also sat down face-to-face with them several times but no resolution has been made. I understand that bits may be age-appropriate for toddlers, but receiving 9 in such a short period of time is unacceptable. Today I found another bite on my Toddler with no notification from the school. Clearly, no one is holding their word when they say they will keep a closer eye on the Toddlers in the class to limit the biting. I told the school I would like a call from the regional manager to talk about what would be done to resolve this issue. Update: The school never called, so I had to call in to get an update on what they would do to help limit classroom biting. They informed me that a 3rd teacher would be in the class during the moments the main teachers are handling lunches and diaper changes. Although this sounded promising, they had already told us this would be implemented several weeks ago. At this time, we do not trust the management and have decided to enroll our toddler in another school. Reflection: The Kiddie Academy is very clean, and the staff I have dealt with have been nice to my toddler and me. We left because the administration couldn't be trusted to keep their word, and management never helped with our situation. Also, the morning teacher for the next age group 2+ I would hear her yelling at the kids in the morning and could be heard from the toddler room. On a few occasions I thought about stepping in to say something because no kid deserves to be yelled at but I am kicking myself because I never did. I do not want my kid to start thinking biting is okay. And I do not want my kid to get yelled at when they age up to the 2+ year old class. This is an honest review from a parent that tried to be respectful and responsible with the school but in the end I had enough.

My child came home from Kiddie Academy of Winter Park with multiple visible scratches on his arm,…read moreand I was not informed about the incident at pickup. When I asked what happened, I did not receive a clear explanation and no incident report was provided. This is extremely concerning, especially since these injuries occurred while under staff supervision. At this point, I cannot rule out whether this involved another child or something more serious due to the lack of transparency. I have formally requested to review the camera footage from that day and asked that it be preserved. I am currently waiting for a response. Parents trust this facility to keep their children safe and to communicate honestly when something happens. The lack of answers raises serious concerns.

We contracted with Twinkle Toes Orlando , overall a good experience. Dakota has been responsive…read morefrom the beginning of my inquiry up until this morning with assisting me with paying my invoice. As an agency owner myself I am particular when it comes to professionalism, and client/ child safety . I must say the entire experience was professional and I felt reassured that my grandson was in good hands. There are some definite suggestions/ changes I would make in regards to the actually "nanny services " provided, which I will detail in an email to Dakota, but I would use the service again when in Orlando and will be connecting with Twinkle Toes in Broward.

I hired a nanny from Twinkle Toes for my Disney vacation. Nanny Morgan was amazing. She helped plan…read moreour trip in advance and then a was a huge help the day of. Not to mention my daughter loved her. Twinkle Toes and it's owner Ariana are my go to anytime I'm in Orlando for vacation.

I usually don't leave bad reviews, but I feel a responsibility to warn other parents in the St…read more Cloud area about this school's administrative and business practices. While we had a positive view of the teaching staff, the front office and administration operate with a "profit-over-students" mentality that is deeply unprofessional. Following our withdrawal, the school has intentionally withheld my son's academic progress reports and evaluations to use as collateral for a billing dispute. They are attempting to charge for tuition during a month in which my child did not attend a single day and are using his records to hold his future education hostage. Beyond the billing issues, I find the Parent Handbook rules to be overreaching and abusive. Most alarmingly, the handbook explicitly states that they can change any rule at any time without notice, leaving families with zero stability or protection. This level of obstruction has forced us to involve the Florida Department of Education and Step Up For Students compliance offices. If you want a school that values its families and acts with integrity during difficult transitions, look elsewhere. This is not a supportive or transparent educational environment.

A truly excellent school with an incredible group of kind, caring, sincere, and skilled group of…read moreeducators. Since the first time we visited this place, we noticed how happy kids there were. Then when our son started, it was just great to see him with a big smile at the end of the day - to the point that he usually wanted to stayed at school past his pick up time. As if that wasn't enough, it was just awesome to see our son singing at home in multiple languages and teaching his little sister different words in the other languages he had learned at BB. There are not enough words to describe how great this school is. We are greatful our son had opportunity to attend Building Brains, the instruction, attention, guidance, and compassion that our son has received at BB has been amazing and undoubtedly effective.

Ms. Sue, the school director, is yelling and talking over me without hesitation poor…read moreprofessionalism! They are not! Prepare for when a teacher needs to leave for an emergency, and she is very disrespectful to me and others. I have witnessed this! I called today so my wife could pick up our son from school because he has a fever, and she yelled that she would "see what she could do" because there are a lot of things that need to happen before she can leave, undermining my son's emergency. This is unacceptable on a whole different level! I will speak with everyone who needs to know about this. She is not good for this company, and her leadership is the worst! Ask anybody working under her everyone is leaving because of this! she does not know how to make a productive conversation! And now she is saying that she never spoke to me un respectfully, and getting other people involved that has nothing to do with the problems she is causing on the establishment. I invite HR to hear the recording of the conversation over the phone! Is sad now that she is involving her employees and not trying to take accountability alone for her actions.

The brand new facility attracted me to this location. Super clean and safe but a lot of…read moremiscommunication between the director about our start date in the infant class which got pushed back several times. They have an app call tadpole to send messages and pictures however we barely had any updates on the day When we finally did get in, we only stayed for 2 weeks then ended up switching to a kiddie academy in winter park which has been amazing!they send so many updates and share all the different activities they do. Had some safety concerns so traded the 5 minute drive for a 25 min drive to winter park and feel like my son is in great hands