Jamal's customer service is superb. He went above and beyond to make sure our needs were me!read more

I have always received a decent wash from Mister. Even with a new paint job on my car, I cannot…read morefind any marks or swirls. So, I'm happy with the wash. On the other hand, Mister needs to come up to speed with the services other washes offer. They don't have cleaning supplies, or towels, in the vacuum bays, and need to add these as well as floor mat cleaners. The 'other' car washes all have these.

The detailing done on my 2004 Nissan Armada was IMMACULATE! From looking old and dingy to brand…read morenew was UNBELIEVABLE. I was in disbelief when Marcus returned my truck. If you need quality detailing for your vehicle, McKenzie Auto Detail is the way to go. It was worth every penny.

Best hand wash in Douglasville! Car looked amazing and they spent time getting all dirt and tar off…read morecar. Car looked amazing!! Definitely recommend

Great last minute come-through. Despite all the weather delays and setbacks they still made it…read morepossible to wax and detail my two vehicles! The finish was outstanding. I will definitely use their services again.

Albert and his crew are awesome! They did a great job on my car for an interior detail and left it…read moresparkling clean inside and out. Albert is a great communicator and plus they come to YOU! Can't beat that convenience. Thank you In and Out!

Just brought a new truck through to wash off the red clay that covered the truck from a job site…read morevisit. Asked if I could pay for 2 runs through and the attendant said to wait and see i said ok ut I will come back through and pay for another run (not their fault truck was coated) went through and he said looks pretty good to which I said charge me another anyway I want to go twice. He did not even hesitate and said your good go again I already put you in for a free one! Great place Great service. I will be back!!

Left scratches on my car & my car wasn't even clean. Vacuums hardly work as well. They beg for…read morereviews, so google was misleading. Have been trying to cancel for months. Don't get the membership you will be locked in. Only way out is to cancel your card.

I was vacuuming my vehicle with my dog inside. The dog jumped up on the door and locked me out. The…read morekeys and my phones were locked inside also. I informed the staff and asked for help. Christian used his equipment to unlock the door. I was overjoyed when he was able to finish by the time the Police came. I'm one of those people that have the most unbelievable problems. They are always courteous and professional as they help me. They never complain or seem bothered.

9/9/25 @2:39 pm went to Hwy 5 care to assess oil level for possible caping if it was low. Service…read moretech (have spoken with him at previous service, very rude), he directed another tech what to assess for my oil situation. It was determined that the oil was very low and the cost to cap it. I asked the tech if they were using the same oil that was used previously for high mileage (his name is Jonathan), he has always refused to give me his name. However, he did not want to answer any questions I asked about the oil being used other than "they cost the same." It was therefore determined that he did not give the high mileage premium oil but insist there was no difference in the cost. My concern was not the cost, but rather, the premium oil I wanted in my vehicle due to the age and mileage. Jonathan refused to give me his name and insist I refer to him as "mister" now it certainly does not take a lot of thought to know what that mean. Neither tech would give me information about the manager/owner and once the service was complete, Jonathan slammed the hood of my care shut. Needless to say, I was very upset with this behavior, rude and in my opinion, racist. Prior to Jonathan employment with Hwy 5 car care, I had no problems service and excellent customer service. Nor did I ever feel that I was not getting what I was paying for. Thank you Christian for your dedicated service at the car wash.

Paid $18 to have my 1 month old car f$&ked up! No call back from anyone!!! Do not go here…read more Update: The store manager reached out and said there's nothing they can do since my car already left the property and that's their policy. It isn't posted where customers can see it, but supposedly it's posted in their office - SO CHECK YOUR CARS BEFORE YOU LEAVE! He wouldn't provide me their property insurance information and said they don't give him access to it. He had no other information he could provide or help with - no corp HQ phone#, email, offer to reach out to his higher ups; very ill-informed - just how these large corporations like it! I will be filing a small claims case, all I want is my paint corrected and they were unwilling to admit any fault, so they will have to prove it to a judge at this point.

Caliber car wash Douglasville,Do better!!…read more I washed my car and made the grave mistake of using a caliber towel to wipe down my dashboard. big mistake my car now smells awful. You need to wash your towels properly!!!

This is an old old old car wash it has been here for as long as I can remember. I do remember that…read moreabout 20 years ago my niece and I used to meet here and clean our vehicles together. My sister and a brother would come to this place too. Yeap about 20/24 years ago this place was busy. It was never a luxury car wash but it was maintained and kept kind of cleaned now it seems to be just let go. It is an old old place and I am glad it's still around I just wish it was better taken care of.

This guy stole from several honest patrons on Friday, 11/12/2021 between the hours of 1:00 pm and…read more5:00 pm by having them put their money in the machines, having it NOT work, then moving to other bays to have the same thing happen. This is nothing short of THEFT BY TAKING from this business. Left a note with my contact information. Went back later that night, my note was gone from the door and there was a driver in Bay 2 (the one that was NOT operating earlier) washing his car. So...that means that this owner came, got the note, fixed the car wash bays that had issues, but did NOT bother to contact me via the phone number I left to reconcile with me the money that his business stole from me today. Doing this to 20-30 customers at $1.75 - $3.50 a pop gives this man a nice little free paycheck at OUR EXPENSE !! (yeah --- do the math and see how much FREE MONEY he stole from his honest patrons today in that time frame of customers putting money into machines that had NO out of order signs) So....left a second note when I went back that evening --- He ignored that one also --yup - no call, no regard.... This is THEFT BY TAKING especially if you reach out to the owner and he doesn't bother to reconcile the funds that were lost due to his bays being in-operable. Yes, he HAS my phone number, and the bays that were not working... Everything he asks for on his door. Now, if people are ok with losing their money and just driving away with the precedence of "it's just 1.75 or it's just 3.50" -- no big deal, then that's on them. If money grows on trees for THOSE people, have at it. THEY can go ahead and pay this man's food, gas, mortgage and car note WITHOUT getting any of their services they paid for. But---if 30 people say the same thing, he's walking away with between $52.00 and $105.00 of YOUR MONEY and left you a few dollars short out of your pocket and a dirty car. So, in essence, what has happened here is he actually USED my note to FIX the bays that were in need of repair for the customers that came BEHIND me, so THOSE customers had NO issues and lost NO MONEY, while those of us who REPORTED it and who LOST MONEY are just out of luck. Is that what you call balanced ???? I don't. Don't know about the rest of you, but I use my money for myself, MY GAS, MY MORTGAGE, MY FOOD and to wash MY CAR. Not to fund this man's lifestyle and give him a free ride. For SOME of us, that money lost could have brought some gas, another roll of toilet tissue, another meal for themselves or their family. It's HIS RESPONSIBILITY to return back to his customers what they lost if services were not performed due to his bays not functioning properly. He has a moral and more importantly LEGAL obligation to do that as a BUSINESS. Douglasville Police Department has been called and the police report for THEFT BY TAKING has been filed. This man is a thief and is using his business as the catapult to commit the crime. Taking him to Court is going to be my next step. This has happened to too many people and it's not acceptable for this to be a continuous cycle at this business. Theft by taking is exactly that ---- it is refusing to refund and reconcile what customers have lost due to a business's equipment not working. He has no right to keep that money if we did not get services paid for due to negligence at his business. Doing so makes it a criminal matter, and if I have to pull that money out of his pockets in Court to make it right for everyone's money he has taken from over the years to be refunded, so be it, because reports like this -- (Complaint) "The sign says call ASAP if you lost money in the machine. Guess what? No phone number. What the hell?" (Response) "Good luck! I lost my money in the car wash yesterday, the machine comes on but the wand that spray water was clogged, I was mad as hell, but didn't get refund." are unacceptable.

I can't recommend this business more. They are extremely thorough and economical. I've been charged…read moretwice as much for half as much at other places. I drive twenty minutes to get here and I've yet to be dissatisfied.

extremely slow, no sense of urgency, nonchalant customer service. took 2 hours on a basic wash and…read morea hour and a half was just sitting waiting