What I will say was that the stylist was very nice, friendly and personable. However, the experience and end result was not worth the money for the following reasons:
1. I made an appointment in advance, new customer. When I arrived it took a few minutes for anyone to even acknowledge that I was there (even though the space is open concept, it's pretty obvious when someone enters and it wasn't busy). Once I was acknowledged, I let them know that I had made an appointment ahead of time. However, I still ended up waiting nearly an hour to be seated and serviced.
2. I had a lace wig installation. The knots needed to be bleached and washed which was done in the salon. However when it came time to install there was no effort made to blow the hair out (I could hear the hair sizzling all throughout as the stylist skipped that step and went straight to flat iron -- after mentioning that she would blow it out once it came out of the dryer and the lace was dry). Once installed and flat ironed, the ends were not trimmed and the hairline of the wig was basically in the middle of my forehead (despite me providing feedback that I thought it was way too far down from my natural hairline, she insisted on keeping it as is). The most unnatural installation ever. But at this point I had already been there for hours and was ready to go...
3. After paying the $150, I ended up actually going home (I had been there for excess of 3 hours at that point, 1 of which was spent waiting to be serviced although I had an appointment) and fixing it myself (trimmed the ends, blew it out, took more than 5 minutes to properly flat iron the unit, and removed and reinstalled it to reflect a more natural hairline). The reason why I went to the salon in the first place was to receive a professional service, and not have to spend the time doing the install myself. The end result (before I fixed it to make it at least presentable) was nothing like the pictures you see on Instagram. Highly disappointed. It's not even been a week and I'm already onto the next hairstyle (this is coming out)
Although the end result was not what I expected, I will reiterate that the stylist was extremely nice, it's not a personal knock on her or anyone else in the salon. But I think that more care should be taken to ensure a quality outcome. read more