Steve and Julie have been such a great help over the years at Oakview Mall, and now at their new location on Blondo. Friendly and kindness matches their abilities and talent. I couldn't ask for a better experience every time I stop in for help!! I won't go anywhere else for jewelry repair, bar none! Thanks folks! Scott read more

Watch battery change There batteries are crap. They never ever last long! Every time I've had new batteries put in watch, the battery died! read more

I had an intricate custom job and only one reference photo and they got it done exactly how I wanted. The people were super nice and they worked fast. everything you could ask for. read more

AMAZING! They got my ring done last minute on a Sunday in time for pictures! Owner is awesome

I had a modification on a new ring purchased somewhere other than this shop. I had my fathers ring added to my new ring here. There were some initial problems that snowballed into a major problem that was not Express Jewelry's fault. Mike stepped up when the shop that sold me the ring (won't tell you who, but their initials are 'Kay Jewelers") would not stand behind their product and honor their warranty. This guy went above and beyond to take care of not only the small issues that occurred, but also took it upon himself to fix the major issues that arose that were not their fault in order to make things right. Went over and above to make me happy. Will definitely return. read more

I got my son a watch for graduation and wanted it engraved on pretty short notice. They were able to accommodate and did a great job with the engraving with a quick turnaround time. I've also had a couple of rings sized here and they did quality work. Highly recommend them. read more

They were able to size my ring and get it back to me quickly. A stone fell out a few weeks later, and they replaced it for no charge. They really stand behind their work! read more

Three days ago, after purchasing a $1200 Movado Bold watch, Express Jewelry Repair (Oakview) attempted to hide damages to my new watch. Then their workers became very hostile towards my fiancée and I when we confronted them about the damages. First, i could not believe seeing a hammer being used on my specialty watch, then to hear Express Jewelry Repair attempting to lie about its ruin condition was angering, leaving me to think, "I trusted them and they tried to dismissed me like a $1200 blink of the eye slightness of hands. Thank God Movado is replacing my watch but EJR will never touch my property again. Thank you for the expensive lesson Express Jewelry Repair. read more

I made 2 rings bigger size. Rings resizing was good and prompt but it was little bit more than other jewelers. I paid $500 with tax to get 2, 14k gold rings resize. I guess good work comes with a bit of extra cost read more

They're great with cleaning jewelry, they did not mind a little extra cleaning on my late grandmother's pieces I brought in - They were patient with it and very friendly about it. They just wanted the end result to look good, no matter how much time. Thank you! read more

I had a very good experience, They fixed two watches and replaced a battery prices were very reasonable. I will be going back to this place.

I love it when I can give a place top stars. Had them do two projects: sizing rings and then had my diamond ring polished and checked. Both times customer service was awesome and they were quick, did amazing work and superb communication. I really like knowing a place is trustworthy and will go the extra mile to make their customers happy. I felt their pricing was reasonable and they seem to be knowledgeable in terms of helping customers make informed decisions. I would not hesitate to use them again for any jewelry repair needs. read more

What a find. I had a necklace that was broken and I needed a new back for an earring. I had spent some time trying to fix the necklace but, it was just too tiny for me to do without a tool. She took one look at it and said it wouldn't take but a minute and there would be no charge. Wow! How often does that happen. Then I asked if she had any earring backs that I could purchase because mine had come apart. She said that she had a bunch of them and then handed me a handful of them again no charge. Thanks. I will definitely be back when I have any repair work to be done. read more

I was very pleased with the sizing work that was done on my engagement ring. I only waited an hour. All my questions were answered and I was even given information about their custom wedding band options. Great experience. read more

I took a ring my mom had given me to be sized. They did it on the spot and for less than what one of the chain jewelry stores had quoted me. They also cleaned and polished it up and it looks beautiful! Very pleased with the customer service and quality of work provided. I will definitely go back! read more

Express Jewelry Repair was recommended to me. I looked at their website, read some reviews and decided to check them out. An employee sat with me for hours helping me design my dream wedding ring. She asked questions, showed me examples and genuinely cared. They created a beautiful 3D rendering and an amazingly affordable price. Wish I could attach a picture. Thank you so much everyone at Express Jewelry Repair. read more

A little pricey but good service all around. Once i was waited on it didnt wait hardly at all. The 3 stars is for the prices... Found them a bit high read more

Excellent customer service! Steve at the downtown Express Jewelry Brandeis location was very helpful and did a great job! I have visited a few times for watch battery replacements, ring cleanings, and ring repairs. The cleanings and even a light buff on one of my rings was free of charge. The result was outstanding too! He was very honest and up front and completed all repairs same or next day depending on when I took it in. read more

This place is great! I have taken three new watches to be sized and each time they have got me in and out quickly and they do not overcharge like the watch kiosk in the mall! I was in a hurry one of the times and he made sure to move me up and it done fast. I have also gotten a clasp on a bracelet repaired here. I'll definitely be going back for future repairs and sizing! read more

This place is awesome! I needed to get my wedding ring resized so I took it here. Mike noticed I had prongs missing and some were wore down. He gave me a very reasonable price and put a rush on it because he wanted me to have it before I left town the next day. He really went above and beyond!! read more

Not pleased with this place. The employees are very deceiving. They will tell you anything to get you in and out of their shop. I had some stones replaced in my wedding band and the whole process was a hassle. I was originally told 3-4 days. It took 2 months before it was completely fixed. They ended up popping out more stones than what was already missing. That's just 2 of the numerous problems I faced in my experience with them. I gave them 1 star instead of zero bc they are cost efficient. read more

I have used Express Jewelry Repair many times and have been extremely pleased! When a family member had a terrible experience with another jewelry stores resizing of her new engagement ring, the first place I recommended was Express Jewelry Repair. They met with Mike and in about an hour, the ring was sized and ready to be shown off! Another happy customer was made today! Highly recommended if you want personal service at a very reasonable price for those special jewelry treasures. read more

chose them to resize my wedding ring based on reviews here & goggle. quick, reasonably priced, staff was attentive and owner is there to answer any questions. if I need repairs or jewelry in the future this will be my first stop. read more