Maureen and Rebecca went above and beyond to help my partner and I with our ring selection and…read moredesign process. They were both so knowledgeable, attentive, and responsive to any questions we both had. The ring Rebecca designed was absolutely stunning, so high quality, and even better than I could have possibly imaged, and Maureen also went above and beyond to make sure we had the rings on time before we moved. Can't recommend enough!

My goodness what a GREAT experience!!…read more My mom and I went into Erwin's Jewelers as we had both of our independent jewelers in our hometown retire and close up their respective shops. We took Dad's watch to get a battery changed and they replaced it quickly didn't even charge us 20 dollars to do that. While we were waiting, we also had mom's ring checked and it was fine. We also looked at their shop and they had beautiful jewelry and 2 full cases loaded with sale items. Just a really nice shop and we will definitely be back for repairs and other jewelry needs. Thank you so much Erwins! Much love to you and continued success!!!

If you're looking for out of the box, one of a kind jewelry- this is the place! I had a morganite…read morestone I wanted used for my engagement ring- my fiancé brought it to Perspective and together they created my dream engagement ring! The process was smooth, and my fiancé loved helping Chad make the CAD designs. It was so comforting to know my ring was made right here in Omaha and didn't have to be shipped off somewhere or passed around. I couldn't imagine a better place to have designed my engagement ring!

Thanks to Matt and Chad for excellent craftsmanship and service in designing and executing our…read moreBaseball themed wedding rings while we're here for the college World Series. I'd highly recommend this locally owned business while you're in Omaha.

Steve and Julie have been such a great help over the years at Oakview Mall, and now at their new…read morelocation on Blondo. Friendly and kindness matches their abilities and talent. I couldn't ask for a better experience every time I stop in for help!! I won't go anywhere else for jewelry repair, bar none! Thanks folks! Scott

Watch battery change There batteries are crap. They never…read moreever last long! Every time I've had new batteries put in watch, the battery died!

Just had a very pleasant experience. I used to frequent a mom and pop jewelry repair shop before…read morethey went out of business. I have had batteries replaced at Malashocks before, but never any repairs. I had some problems with a bent pin and link. I was in and out, free of charge. I didn't even buy the watch there. That's what gets people to come back. Brat

I recently moved to Omaha and visited Malashocks to have a band resized on an automatic watch. It…read morewas a very positive experience. Even though I didn't purchase the watch at Malashocks, the woman who helped me, Sara, graciously refused any payment for the adjustment, which involved trying three different band modifications. I will go back to look at the estate jewelry on display. There were some interesting pieces.

The second debacle I had with Helzburgs started with my purchase of a $500 Citizen PCAT watch in…read moreNovember 2019. Very, very long story, it stopped working THREE TIMES. Three times I took it in to the Helzberg store at Oakview Mall. (This watch has a 5 year warranty!) Unfortunately, being a satellite type of watch (PCAT) it needs light nonstop, not just several hours of daylight) At one point, a store salesman took in the watch to keep for 2days. He called me back a week later, saying he'd had it in sunlight and it "is working fine". Guess my home light isn't good enough, in that once I picked it up, a day later, stopped working again. See a theme here? I know, $500 isn't a ton of money. My card limit is only $3000 and I'm not a huge money-maker for Helzberg. But I did expect to some day, somehow, have a nice working watch. The Oakview Mall store manager, Kristen, said I was threatening to start trouble and she had done all she could do. If trouble means getting fair treatment, yep, I'm trouble. Finally with it not working again, I've proceded up the chain of command to their phone based "customer care". NO HELP. After over 29 emails and phone calls, the phone rep said that the Omaha district manager declined to allow an in-person exchange for even a less expensive Citizen. I'm a pretty good guy, hold my temper, and try to be aware of what common sense tells me. BUT THIS IS RIDICULOUS. I haven't given up yet, but I won't buy another item from Helzberg as long as I take air. S. Whitehill Omaha, Nebraska

What the answer why malls are losing business....here is an example…read more I walked in to Helzberg looking for a jewelry item...the sales rep was sitting on a chair and did not get up....as I walked by she still did not acknowledge me but acknowledged her phone...so I asked a question and the reply was..." Well I don't know but you find it on line or I can order it for you....all this time she remained seated...being courteous I reluctantly said Thank You....and as I left she was seated and said..."Well if you don't find it..come back to see me. Now, do you really believe I or anyone would bother to come back to this store or any store with the Helzberg name. The buying public go to stores expecting service. ...obviously these stores like this are not instructed on this aspect and wonder why the store closes.

I had such a great experience here!…read more A few weeks ago, the diamond fell out of my wedding ring after I accidentally bumped it on the fridge. Thankfully I found it, but I was pretty stressed about finding someone I could trust to repair it. They were wonderful to work with from start to finish. They took great care of my ring, explained everything clearly, and the finished result exceeded my expectations. My diamond is secure, my ring looks beautiful, and I feel confident wearing it again. Beyond the quality of their work, the shop is absolutely charming and everyone was incredibly friendly and welcoming. If you're looking for a jeweler who combines expert craftsmanship with exceptional customer service, I highly recommend stopping in.

We requested a REAL diamond wedding band. We paid for a REAL diamond wedding band. The appraisal…read moresaid it was REAL diamonds. Kendall (the son's owner) also assured me it was a REAL diamond wedding band. I took the ring to a trusted jeweler that same day. They stated the ring was LAB grown diamonds. Martin Jewelry completely refunded all my money and stated that it was a human error.

You need your jewelry fixed? Then Martin is the place to go! Need custom jewelry? They can do that…read moretoo! Want great customer service? Guess what...they have that too! And at NO EXTRA CHARGE! Don't go to those Big Box chain jewelry stores for your next purchase and buy a ring that a few thousand other people have! Go to Martin Jewelry and have one hand crafted for you instead. I know you will be happy with your choice!

I've shopped at Erwins Jewelry for 18 years now and Highly recommend this place!! The staff are…read morevery friendly and professional. They are reasonably priced as well