This was the 2nd stop to get ideas for modifying my ring. Compared to the last jewelry store, the…read moresecurity seemed more obvious when you are buzzed into the store from the outside. Long story short, my ring was dropped off for further investigation to add new stones and replace the current ones. The timeline was provided and the cost will be determined at that time. I made more progress here than the last jeweler.

Designing a ring with Alyssa and working with 14 karat was an incredible experience. We gave Alyssa…read more3 diamond and emerald earrings and my original wedding stone to design a custom piece for our 25th anniversary. She created a design that was completely my personality! She was honest and fair and so creative. My new ring is beautiful and I am so in love! I have referred individuals to 14k for years. Alyssa and 14k never let us down.

Super cute one of a kind items for sale here. I found something to buy for my husband,…read moregirlfriend's & myself! We also had them set a multi function watch $40 & take out a few links $20.

very friendly, helpful, and knowledgeable with my watch repair. I would recommend this business to…read moreothers!! Nice business to have in the neighborhood!

Family owned and wonderful! I have purchased jewelry, had…read morerings sized, necklaces and bracelets repaired and insurance estimates...all done perfectly and with professionalism. So happy with the service.

Such a wonderful jewelry store! I took in my medical ID bracelet and they sized it and added a ring…read moreso I can hook the clasp easier. They explained my options, did the work while I waited and the charge was very reasonable. Thanks, guys!

My goodness what a GREAT experience!!…read more My mom and I went into Erwin's Jewelers as we had both of our independent jewelers in our hometown retire and close up their respective shops. We took Dad's watch to get a battery changed and they replaced it quickly didn't even charge us 20 dollars to do that. While we were waiting, we also had mom's ring checked and it was fine. We also looked at their shop and they had beautiful jewelry and 2 full cases loaded with sale items. Just a really nice shop and we will definitely be back for repairs and other jewelry needs. Thank you so much Erwins! Much love to you and continued success!!!

Maureen and Rebecca went above and beyond to help my partner and I with our ring selection and…read moredesign process. They were both so knowledgeable, attentive, and responsive to any questions we both had. The ring Rebecca designed was absolutely stunning, so high quality, and even better than I could have possibly imaged, and Maureen also went above and beyond to make sure we had the rings on time before we moved. Can't recommend enough!

If you're looking for out of the box, one of a kind jewelry- this is the place! I had a morganite…read morestone I wanted used for my engagement ring- my fiancé brought it to Perspective and together they created my dream engagement ring! The process was smooth, and my fiancé loved helping Chad make the CAD designs. It was so comforting to know my ring was made right here in Omaha and didn't have to be shipped off somewhere or passed around. I couldn't imagine a better place to have designed my engagement ring!

Thanks to Matt and Chad for excellent craftsmanship and service in designing and executing our…read moreBaseball themed wedding rings while we're here for the college World Series. I'd highly recommend this locally owned business while you're in Omaha.

The second debacle I had with Helzburgs started with my purchase of a $500 Citizen PCAT watch in…read moreNovember 2019. Very, very long story, it stopped working THREE TIMES. Three times I took it in to the Helzberg store at Oakview Mall. (This watch has a 5 year warranty!) Unfortunately, being a satellite type of watch (PCAT) it needs light nonstop, not just several hours of daylight) At one point, a store salesman took in the watch to keep for 2days. He called me back a week later, saying he'd had it in sunlight and it "is working fine". Guess my home light isn't good enough, in that once I picked it up, a day later, stopped working again. See a theme here? I know, $500 isn't a ton of money. My card limit is only $3000 and I'm not a huge money-maker for Helzberg. But I did expect to some day, somehow, have a nice working watch. The Oakview Mall store manager, Kristen, said I was threatening to start trouble and she had done all she could do. If trouble means getting fair treatment, yep, I'm trouble. Finally with it not working again, I've proceded up the chain of command to their phone based "customer care". NO HELP. After over 29 emails and phone calls, the phone rep said that the Omaha district manager declined to allow an in-person exchange for even a less expensive Citizen. I'm a pretty good guy, hold my temper, and try to be aware of what common sense tells me. BUT THIS IS RIDICULOUS. I haven't given up yet, but I won't buy another item from Helzberg as long as I take air. S. Whitehill Omaha, Nebraska

What the answer why malls are losing business....here is an example…read more I walked in to Helzberg looking for a jewelry item...the sales rep was sitting on a chair and did not get up....as I walked by she still did not acknowledge me but acknowledged her phone...so I asked a question and the reply was..." Well I don't know but you find it on line or I can order it for you....all this time she remained seated...being courteous I reluctantly said Thank You....and as I left she was seated and said..."Well if you don't find it..come back to see me. Now, do you really believe I or anyone would bother to come back to this store or any store with the Helzberg name. The buying public go to stores expecting service. ...obviously these stores like this are not instructed on this aspect and wonder why the store closes.

Visited the location in the mall. I needed something done with my wedding band because it was…read morethinning at the bottom of the ring. The gentleman that helped me and actually did the work was professional, friendly, and informative. The work to fix the thinning was excellent. The ring looked like new when I got it back and the thin spot was gone. I recommend them for this type of jewelry repair

Went in today to get my engagement ring resized, it only needed to be a half size larger. Took 30…read moreminutes and was surprised at how cheap it was to get it done. Very pleased with the work, and very happy I could get my ring back in the same day!

I've shopped at Erwins Jewelry for 18 years now and Highly recommend this place!! The staff are…read morevery friendly and professional. They are reasonably priced as well