The guys at Jim Whaley truly rescued us today. We were 2 hours in to our 6 hour trip pulling our…read more42' RV. We had a tire problem with our GMC 3500. The guys got right on it and it wasn't even 30 minutes before we were on the road again. I HIGHLY recommend this business. They were our angels today! Thank you so much!

Highly recommend Jim Whaley Tires on 231 in Troy! They have gone above and beyond to help us. We…read morehave purchased 4 tires and had all three of our vehicles serviced. Always friendly and timely!

They are glad to change you 175.00 dollars and say they don't know what you're problem is when the…read morelady at the parts store found the problem in 10 minutes for no charge

Summary: Seriously damaged my rims and was told the owner that I was "being too picky" after…read moreshamelessly trying to displace blame. Long story: I've been using Firestone without issue for years but decided to support a local business and save a few extra bucks in the process. Boy did I learn you get what you pay for. They failed to seat the bead on one of my tires and didn't notice the tire wouldn't hold air until I showed up and pointed it out to them. The owner said they were so busy he hadn't looked at my car at all, so he had no idea the tire was flat. They tried again but added some goop to compensate for their ineptitude. When I got home, I noticed they severely gouged and scratched all four rims on each lip, face, both sides of each spoke, and even on a couple inside surfaces. Went back the next day and before the owner saw the rims he said he personally looked at them when they were done and they were in pristine shape (remember he told me he didn't notice my tire was flat because he hadn't looked at my car at all?). When he saw the rims he admitted the damage was from mounting the tire but said it's impossible to mount low-profile tires without damaging the rim. I told him Firestone had done it for me on 4 sets of tires without a single scratch. Then he said, "Ya know you come in here with tires you bought from somewhere else and want me to put them on, what do you expect?" I asked him if I had bought tires from him if his shop would have been more careful and not damaged my rims and he started stumbling over himself trying to backtrack. Also, I tried to buy tires from them, but they don't care ANY in my size. Then he tried to say it wasn't his shop that did it. I pointed out the metal in the gouges was pristine bare metal without any brake dust (my rims were covered in dust) and that he was the first shop to put tires on these rims and previously admitted the damage was from mounting the tires. Then he changed his story again and said, "You're just being too picky" and kicked my rims a couple times for some reason.

I must say I was very happy with the way the customer service was handled very helpful to my needs…read more The quality of service was outstanding. I will continue working with them for my future business.

I went to Road Mart the other day for a simple spark plug replacement and ignition coil fix and was…read moretold my fuel injector was shot and would need all of my spark plugs & ignition coils replaced. When I heard it would cost me $1200 I quickly declined and left paying $90 for the "diagnostic" that I had already done myself before going there. My car just got back from Three Notch Auto Repair with new spark plugs and a new coil for $900 LESS and was informed that my fuel injector was simply unplugged. Definitely could not recommend Road Mart to anyone looking to get auto repairs.

What a wonderful company. Five stars for Black and Mark. I am a senior and had to get my truck up…read moreand running that had been sitting for months due to a sickness and my inability to drive (at that time). Mark came out on the ready and fixed a front right tire that Wal***t claimed could not be fixed and had to be replaced with a new tire. Mark dd what others said could not be done and fixed it on the spot as well as he jump started my car as the battery had died!. Both gentlemen were nice and patient and the crazy part was their prices were beyond fair and (they showed up on time just as they said they would). Because of them I am mobile again! Hallelujah! God bless people who still have integrity! They've got a customer for life!!!

If I could give zero stars, I would. I purchased two used…read morePirelli P Zero tires from this business. A month later I learned what DOT date codes mean. Both tires were far older than what's considered safe -- something that was never disclosed. One of the tires had already been plugged and is now visibly bulging, which is a clear indicator of structural failure and a serious safety concern. This is not just poor quality -- it's dangerous. Buyers beware -- do not patronize this business!!!

I rarely leave reviews, but after this experience, I feel obligated to warn others about how…read moreunprofessional and irresponsible this business has been. I went to Mavis Tire & Repair in Troy, Alabama to replace two tires on my 2025 Kia K4. After inspecting my vehicle, they told me I actually needed four new tires instead of two. My fiancé and I agreed, especially because we were clearly told BEFORE any work was done that the total would include an alignment and balancing. We were quoted a total of $820+ and decided to move forward. We waited while the work was completed, and once the car was finished, we paid in full. Only AFTER we paid did they inform us that they could not perform the alignment because their machine wasn't up to date and my car was "too new." At that point, we were told a technician was coming THAT SAME DAY to update their system, and that we could come back within the next couple of days to get the alignment done. Trusting what we were told, we left. The next day, I called to follow up. I spoke with the manager, who told me the technician had not come yet but would be there by the end of the week. She took my name and number and promised to call me when the technician arrived. A full week went by -- no call. The following Monday (now over a week since my original visit), I called again. I was once again told the technician had not come yet but would be coming "that day" or by the end of the week. We were told to just keep waiting. A few days later, on Thursday, I happened to be at Publix right in front of Mavis, so I stopped by in person. The associate told me -- again -- that the technician still had not come. When I asked for an ETA, I was told they were "just waiting" because the technician has another job and is busy. At this point, it had been nearly two weeks since we paid over $800, including for a service we still had not received. Another week passed -- now approaching THREE WEEKS -- and still no alignment, no phone call, and no update. At this point, I called again and asked for the corporate number. Instead of giving it to me, they tried to keep me from escalating the issue by saying they could help. I explained the entire situation again, and they still refused to provide the corporate contact, telling me to "just give it more time." After calling AGAIN a few days later, someone finally gave me a "corporate number." However, when I called it, it simply rerouted me right back to the same Mavis location in Troy. It was NOT a corporate number. At this point, I was beyond frustrated. It had been almost a month, and no one had followed up, no technician had come, and no alignment had been done -- despite it being included in the price we already paid. I ended up going to Kia myself and paying additional money out of pocket to get the alignment done properly. Only then did my car start driving normally again. To this day, NO ONE from Mavis has contacted me. No apology, no update, no compensation for the time, money, and inconvenience they caused -- even after we were told a district manager would reach out. This entire situation feels extremely underhanded. It honestly seems like they knew from the beginning that they couldn't perform the alignment but went ahead with the sale anyway to get our money, only to tell us after we had already paid. I am not someone who complains often. I try to be patient and understanding, but this has been one of the most frustrating and unprofessional experiences I've had. I strongly recommend avoiding Mavis Tire & Repair in Troy, Alabama. This level of poor communication, lack of accountability, and dishonesty is completely unacceptable.

This location was great .I showed up with no appointment and they took me in in minutes .mounted…read moreand balanced my wheels and tires .they all had great attitudes .and worked quickly .they knew their jobs and did them well .it was worth what I paid .and I will go there again

They are the best! They are fast, reliable, and great at what they do! They know the true meaning…read moreof customer service!!

DO NOT GO HERE. I took my car to get my AC compressor replaced and was called an hour later saying…read moremy valve gasket and belts needed to be replaced because the valve gasket was leaking oil onto my original AC compressor. I went ahead and did that come to find out they left a bracket off that was hanging and hitting the new AC compressor and was told that my valve cover had a small crack on the top but it didn't go all the way through. Turns out that was a lie because the valve cover is now leaking oil to replace the AC compressor the valve gasket and one belt they charged me $780. I WOULD NEVER TAKE ANY VEHICLE HERE FOR ANY REASON. i wouldn't even trust these people to clean my car. ridiculous that they also wouldn't fix their fuck up.

Took advantage of a female kid and tried to convince them that their was nothing wrong with tires…read moreeven though they were not balanced properly.