horrible!!! my specialist wrote rx allowing for substitutions. dec. 14 2023. after a month, i called. express scripts claimed they never received. doctor sent again. another month passed. express scripts said they never received. i sent rx myself. now, 3 months later, pre-approval department claims, that although my doctor has called in, they don't have rx. yasmin, in pre-approval says it is incumbent upon the patient and doctor to make sure rx is received, and that express scripts will not follow up even if rx is received to let doctor know about substitutions that are allowed. egregious!!! i contacted corporate office, and the representative, melanie, after calling once, is not to be found. express scripts is part of cigna and they delay, delay, delay to keep from providing patient care. unconscionable! read more

Run away as fast as you can from this place. They don't care about you as a patient needing a prescription, many times just to live. These guys did not fill my amoxicillin RX and I got very sick. You'll be hearing from my lawyer for refusing to fill that RX. read more

Horrible service by this pharmacy. My prescription needed updated ; all the pharmacies will call the Dr office for refill this is how it's done . However Express Scrips never did , left me out of critical medication for 2 weeks . When you call customer service they are more interested in the survey- connected me without even asking before I could finish my call . Meds are always always late do not arrive in time . My local Costco pharmacist said they had him on hold 20 minutes ?? Wasted his time I will transfer back all my meds to local pharmacy. read more

If you have life threatening issues this is not the pharmacy for you. Since I have been forced to deal with Express Scripts my blood pressure, IBD, and anti psychotics have not been delivered on time. This pharmacy does not call you when their are any questions or issues with your prescriptions. They simply ignore any issues and heaven forbid you die while waiting for a call from them about medications they are not filling. Run and do not use this service if your life depends on your medications. You will not get them nor will they call you if they have any questions, they simply don't fill it. read more

Don't get Cialis from express scripts. They charge me $200 for 24 tablets. Then they send me some "generic equivalent" which does not work. I can get real cialis from GoodRx for $1.67 per tablet and express Scripts charges $8.33 per tablet for generic equivalents which don't work. This company is a scam read more

The level of incompetence is unbelievable. The service rep on the phone could not comprehend that the authorization was in effect and good on my medication. this rep did not have even an average IQ, completely incompetent and ignorant. express scripts needs to be shut down as they are a completely negligent company read more

One star because I can't give zero stars. I am the caregiver for an elderly relative, and among other things, I help order and organize their medications. I ordered one of their regular meds (common rx) 12 days ago, and it allegedly shipped eight days ago via DHL. DHL's web site says that it was allegedly "tendered to delivery service provider" six days ago, but the delivery service provider's (USPS) website says "Arrived Shipping Partner Facility, USPS Awaiting Item," as of seven days ago. So far it has been 12 days since I ordered and I really don't know if it has progressed beyond Raleigh NC. The sad thing is that Raleigh is only 180 miles away from us. Here's a suggestion for express scripts: Why don't you use a delivery service that can go from end to end, ie from pick up through delivery? Using one of those systems that requires a transfer from one company to another half way through just adds complications, slows things down and decreases reliability. The nickel or dime you save on each rx is not worth it! Shock us and do something intelligent for a change! You might like it! read more

I absolutely hate using these guys. Every single interaction I've had with them has been one disaster after another. They really need to get their act together if they're going to remain in business. I get that mistakes happen, it's the 'couldn't care less' attitude that's the issue. read more

Can't express in words how terrible and irresponsible express scripts is. Every month is a different problem. Then you deal with an automated answering service. I've spent hours and hours doing so. Most times I have to get the doctor to just call the local pharmacy where I have to forego my insurance and pay for the medicine. Then express scripts randomly sends me something probably to just mess with my schedule. I'm sure someone's just chomping at the bit to tell me how to manipulate their system. And to you I want to say my point is it doesn't work and your part of the problem. Express scripts = the company that's not listening! Oh and monitor your own new medicine because they illegally send out new medicines without contacting you. read more

On may dash board I have cream that cost $20 for 50 grams, Express scripts says I can get 5 50 grams for $40. I order the 5 for $40 and assuming that it was read to go because they were showing it. They cancel my order Dr. sends new script in and they send me 1 50 gram tube for $40, I got screwed royally. I called them and 20 min later I got a human who said I'm screwed. I'd pay twice as much going forward instead of giving this company a penny. read more

The only reason they have one star is to be able to write a review. This is the worst company I have ever felt with in my life. You can not get a straight answer out of any of their reps. I have been dealing with this company for years due to insurance restrictions. I have never had a good experience. read more

I've had to "deal" with Express Scripts for over two years. I can't emphasize enough how frustrating and mind numbing they are to deal with as a mail order pharmacy. If my insurance carrier allowed us the choice of which pharmacy to use, I would definitely use my local pharmacy rather than this corporate box with zero customer service. I think they have the ability to be a good company but their legacy systems and corporate culture prevent them from doing so. If you are a fan of single-choice and single-payer health care, use this company for a year and see if you have the same opinion. I wonder how many people literally die or are endangered each year because of their ineptitude. But yet the Express Scripts CEO made $15,800,000 million dollars last year. read more

Going on week 3 since my doctor submitted my medication electronically. I cant even get an update on where my package is. They should be investigated for criminal negligence. Avoid at all costs. read more

This is the worst company I have ever dealt with, and unfortunately it is a company that deals with very important medications. How can they be so incompetent and inefficient? I am trying to get a medication that is covered by my insurance plan and have been approved for it and then rejected for two entire months. One Express Scripts representative will say my Prior Auth is approved, but then when I ask to speak to a Supervisor they will say that actually, no, my Prior Auth has been rejected. What is the problem? Express Scripts keeps running the claim through the secondary insurance, despite multiple attempts by me and by my doctor to give them the primary insurance ID#. Two weeks ago my doctor emailed me and said Prior Auth was approved with the Primary insurance #; but then a few days later, again it was rejected. Express Scripts had reverted to the wrong ID# yet again... it is almost as if they do not want to cover your medication. It is hard to imagine a company with worse service and worse customer service. The question is: will I ever get my medication? This company needs more competition and unfortunately they are my only option -- at the moment. read more

Accredo is worse than Not good. They talked us into signing up for automatic payments for a bill that was outrageous, and then kept withdrawing payments from our bank account even after we owed them no more money. I don't know how they stay in business and why any doctor would use their services. DO NOT use this pharmacy! read more

I was sent a prescription my doctor had changed months earlier, I did not order it but it was sent and charged to me anyway. After 3 times of calling and being on hold for 30 minutes each time I gave up. I finally sent payment and will never do business again with them. Steve read more

Tried FIVE customer service numbers before I could actually get someone "live" to help me. The problem was I never ordered the meds that were delivered AND they were sitting outside my door for a week while I was on vacation! PLUS I was billed for it. read more

If your employer tries to offer this "benefit" run! This is by far the absolute worst company I've ever done business with. The only reason I do, is I have no choice. It's the only pharmacy covered by my insurance. I could share numerous stories, but I won't. I'll simply say their phone system is horrible, their reps are not helpful, their website rarely works, you will get unexpected prescriptions, you won't get needed prescriptions, they will cover stuff once and then give you a hard time next time, they will make you jump through hoops, they will try to tell you they know what you need and they know more than your doctor, and ........ Forget it. They don't deserve the extra time. Save your sanity!! It's better to pay full price at Walmart. read more

Home delivery prescription? I rather run to my default pharmacy- yes run to a physical store front pharmacy for refills and order fulfillment. Express Scripts is a third party prescription provider through my insurance carrier which I have received two formal written notices about long-term medication order fulfillment: physically pickup from a pharmacy vs. home delivery. The concept of home delivery is the mere illusion of convenience and time saving, in theory not reality, as I never have to physically step into a pharmacy due to a very busy life schedule. I do not mind stepping into a physical pharmacy for prescription refill and pickup as I am mobile and have the time despite leading a active busy life. Express Scripts electronically contact my doctor for the prescription approval which my doctor was unaware, thus delaying my medication. When calling their customer service number it takes an eternity to bypass their automated phone system to speak with a human being. I prefer to contact my doctor directly for a refill prescription without the need of a third party to intervene. Furthermore, they use generic unknown, cheap brands rather than the trusted brand that I have grown very accustomed for a year now. There is NO communication for patients to be properly notified that I was to receive a generic unknown, cheap brand. I was NEVER offered the option of my trusted brand but unwillingly given a unknown cheap generic brand as this choice is a Patients' Bill Of Rights!! Quality cannot be compromised by saving money which includes generic unknown brand vs. leading reputable brand. Why save money for medications as money should be best utilized to sustain and maintain good health, but does Express Scripts understand this basic concept?! Express Scripts e-mail notifications to patients for reminders of prescriptions awaiting approval from the doctor, and shipment status date which these services incur a fee via paid by my insurance carrier. This fee for e-mail notifications should all be included in the service of home delivery. MONEY HUNGRY!! MONEY GRUBBING!! Ergo, take a gamble with Express Scripts on your long-term medications: medications either arrive extremely late or do not arrive at all PLUS the added frustration of receiving a generic unknown cheap brand. Do NOT expect to receive your familiar brand that you are accustomed. read more

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HORRIBLE COMPANY AND SERVICE. This company is the worst company in the history of companies. A senior citizen's coverage was terminated without any notification or a way to reach out because, again without him being notified, his plan was changed to premium. It wasn't paid for by Medicare so it was cancelled. I'm sure they can see his doctor prescribing medicine or a pharmacist using their system to get the medicine. It doesn't cross their mind that the person is clearly using it. They have his phone number or email on file. Customer service is outsourced fo Singapore and India and they don't know shit and they don't care. Due to human error they messed up the payment we had to make so for over a week a senior citizen cannot get medicine that helps with his pain and helps him function. I was out of work calling them every day and them telling me "it will be active tomorrow". Let me tell you, I am filing any complaint I possibly can and I recorded every conversation with their reps. Last supervisor I talked to told me there is literally no one in the whole company that can click a button and activate it. I asked if it's a computer and did not get an answer. I was advised that the payment went through but they're waiting for a confirmation that no one can confirm. I am fed up. I will get to the bottom of this and I encourage everyone who dealt with this disastrous company to reach out places so we can make noise and fix this horrible treatment they bring upon us. read more

Retired military with Tricare and Medicare. I have used Express Scripts for a decade, and find it the BEST and cheapest. Customer service is top notch and professional, with exceptionally well-trained people dedicated to giving me the best they can. They always deliver on time and always offer to help me simplify my med scheduling I see a lot of complaints here. Perhaps the difference is the program. For retired military, Express Scripts is aces. read more

Stay Away if you can!!!! This company is a joke! 72 hour pre approval for a pain med prescribed by Dr.! Never, ever, even with worse insurance, had this issue! If you have a choice stay far away from Express Scripts!!!! read more

used to love escripts. but between 4-12-2024 and 4-19-2024 all they have done is lie. they tell me my meds are in stock on 4-12-2024, take the money out of my account on 4-13-2024, I call 4-15-2024 to ensure it's being shipped, I was informed it would be shipped it was processing and was to be shipped 4-21, but they would try sooner. On 4-18-2024 I get an alert that they can't fill my script because they are out. I call they tell me it's out. I explain that I had already called and it was processing plus money has been taken from my account. Then they tell me the higher dose is available so I ask for that one. The very next day I get an email that this does is out and it can't be filled. they don't understand why I am upset. it's not the pharmacy's fault if they don't have it. but it is their fault if they say they have it. tell someone it will be shipped and then cancel it. they need a better system. my thoughts are they are selling the drug to individuals who will be paying more for it. The drugs for diabetes should go to diabetics prior to lazy people who just want to be lazy and lose weight. read more

Happy my employer switched to Express Scripts as our pharmacy, the process is easier than picking up a prescription at your local pharmacy. Swift shipping and the user experience is plain and simple. You absolutely must have a current relationship with your doctor; don't expect your prescriptions to last much more than a year. What's great about Express Scripts is they keep me informed when my prescription is up for renewal or if my insurance no longer covers it - I have plenty of time to arrange an appointment to get on track. No surprises on prices or unnecessary delays as long as insurance, the doctor and 'script are in synch. They're great about contacting my doctor and keeping me informed of the status. I love the super fast shipping too, I never have to worry about missing a dosage. By the way, it's a good idea to ask your doctor to set up a "just in case" prescription, should Express Scripts experience a delay with your doc or insurance, you can easily pop into the local pharmacy for a short supply without having to worry about missing your doses. read more

Twice in a row now My time sensitive temperature sensitive medication has been lost. Last time was resolved quickly, but this time they not only lost it, but since there computer shows it delivered by fedex i was told i was out of luck. Charged $150.00, no medicine and no help. Will not be using them again, EVER. read more

RUN FAST, NOW! DO NOT USE THIS SERVICE! RIPOFF! I used this company less than 6 months and it was the greatest mistake of my life! CSR & floor managers are totally unaware of your benefits when they have the contacts containing the info (apparently unable to read), they consistently mislead you with misguided or incorrect benefit information. This company does not adequately train their staff! I've had more contact with this company in the past 3 months than I've had with any other service provider in life! NOTE : IF YOU MAKE A PAYMENT THEY RETAIN YOUR CARD INFO AND BILL AUTOMATICALLY WITHOUT YOUR CONSENT! THEY ALSO PLACE YOU IN AUTO BILL WITHOUT YOUR CONSENT! Any gesture you receive from them is considered a courtesy as a customer but a benefit as to why you should make the switch to using this mail order service company. For our relationship to be so short; I HATE THIS COMPANY AND IT'S BUSINESS PRACTICES! Hence, I've filled a complaint with the commissioner of insurance, DOD, and the Attorney General! They should not be in business! #GhettoCompany #NeverAgainInLife #MakeStLouisLookRealBad read more

To everyone it may concern: of all the corrupt corporations in the USA ES should close to the top. OMG!!! Send me multiple scrips of the same meds, need a med they don't give it to you because the say 'it's $5 your cap is $1. (I have Amex on file) Computers don't work, when they do they dont know who you are or they aren't sure which scrips you take. If 45 can be elected and still be president hey anything is possible!!! read more

Express Scripts is one of the worst companies I have ever had to deal with. I have had several occasions to talk to their representatives. With the exception of one person, they have all been totally unhelpful. They are pleasant enough, but they don't have the training or the authority to answer the most simple questions. They always refer you to another one of their many departments. Their system is also too rigid. In almost all cases, even when the reps see Express Scripts' mistake they cannot correct it, because "the system" won't let them. I really wished I had an alternative. read more

I've had to call them a few times now and each time has been nothing but frustrating. I stopped using their pharmacy services after they sent the wrong (expensive) medicine and refused to take it back or reverse the charge. I'm still stuck with them for insurance. Most recently I was prescribed a very common medicine but was told they don't cover it unless I get prrior approvals and it would take some time. The pharmacy they told me I had to use (another annoyance) had already quoted me the non insurance price. All the alternatives ExpressScripts wants me to get switched to have a higher copay than the cost of buying the other prescription without insurance. This is the second time they have tried to replace my doctor's prescription's with something more expensive. Their tag line of "We manage your pharmacy plan, and we are a pharmacy" is not a positive, it's a sign they are corrupt and in it for the money and big Pharma kickbacks. read more

The most frustrating company I've ever felt with. I have tried to have a simple prescription filled for over 2 months now and I have received nothing. They keep blaming my doctor's office who has sent them what they've asked for 3 times! I've spent countless hours on the phone with completely unhelpful people. I finally called to close my account and remove my CC from their system, which took over an hour as well! I really feel sorry for those who's insurance requires them to use this company. If you have the option of using a local pharmacy I recommend that you do. These folks are not worth your time. Try them, you'll see. read more

My husband and I used to receive our meds on schedule from Medco. When they became Express Script that changed to lies and incompetence. They tell me they sent drugs and we don't get them. They tell us we have to wait now until insurance will allow them to refill the prescription. Too much too often. How can it be that the three people we had dinner with tonight have the same problem with Express Script. They are over for us. Jo L. read more

So disgusted with this company. They should be shut down and whomever owns it put in jail. I seriously question if they are running a scam. The incompetence and lack of accountability concerning meds I need to keep me alive and out of pain is beyond reprehensible!! Should be criminal. I hope they go under. There's no excuse for this. I cannot get them to reorder my thyroid meds without a huge hassle. They keep telling me my doctor needs to renew my prescription for a refill even tho my doctor already has, and I jeep telling them. I can't even resolve this problem talking to a supervisor. Each rep I speak to tells me something different. I'm told the reorder has been taken care of but then look at my account online and see that Express Scripts cancelled it. I'm almost out of my meds AGAIN! They don't care. If our insurance didn't require me to use them to get 90 day refills I'd be using the wonderful mom and pop pharmacy just down the street from me. Run away from this company as fast as you can!!! read more

I completely loathe that this company has such a horrible hold on big pharma today. They absolutely are the worst for refrigerated medications. They charge a ton for medications I could have got for free. But every time my refrigerated medications come due it's like I play roulette with weather they've gone bad on my poach, because you really can't choose a delivery or if they won't work for the same reason or how I'm going to get them across country when I have to personally take 2 + months worth with me in my car because they only deliver in 3 month supplies. That is except for my one medication out of five that they'll only send me two weeks worth. This company is the worst organized mess I have ever had to deal with, companies should stay away from Express Scripts. read more

1 Star is too many! We have prescription drug coverage through BCBS managed by this horrible company. Their prescription drug coverage is not just worthless, it routinely costs SIGNIFICANTLY MORE than simply self-paying for medications. This has not been the case one time, but MANY TIMES WITH MANY DIFFERENT MEDICATIONS! Their customer service is as worthless as their coverage. The company claims to not take clawbacks, but I can't see how there could be any truth in this when they charge me $200 for 3 medications that cost $40 or less if we self-pay without filing. IF YOU CAN HAVE PRESCRIPTION DRUG COVERAGE THROUGH ANY OTHER PROVIDER YOU SHOULD DO SO. Avoid this worthless coverage at ALL COSTS! read more

Called then 6 times just now. Each time they go through the full ID process, then tell me the office is closed until 7AM and I can leave a message. It is 7:15 and the message box is full so I cannot leave a message. If the office isn't open until 7:30 then say that in the message. If the office is closed, then do not go through the full client ID process!! Have a big enough box for the worst case scenario so customers never cannot leave a message. This is flat out rude read more

I went to Express Scripts because noone anywhere around has my medication (it's one on the shortages list). They didn't have it, either, but I asked for a reasonable substitute. They had it. My provider sent a prescription on Thursday. There was an issue, but clinic was closed Friday. We got it resolved & they said all was ok & they were going to process it as quickly as possible. I've been taking half doses to lengthen what I have left. I have 1/4 of a day left now (Saturday). I just found out they are taking a week to fill my prescription, then will be charging me $21 to ship it to me. I will get it within the same time frame they told me originally that it would be without the expediting. The pharmacist said if I'm in pain, call a cab. When I told him we don't have cabs, he said to call an ambulance. What good would that do if noone has my pain medicine? My concern is for my farm animals. How would calling an ambulance get them fed? Either he needs to find a job that doesn't require a decent "bedside manner" or the people with whom I spoke on Friday were blowing smoke up my a**. Either way, I get it now - nobody gives a rat's a** read more

I have had multiple issues with Express scripts. Last year with a new glaucoma medication prescription, Express scripts unilaterally removed my other glaucoma medication saying that I did not need both, even though my eye doctor said both were needed and science shows that both work together in an additive manner to treat my condition. It took 5 phone calls and several hours to get the error fixed. Now with renewal of my glaucoma medication, they send one less bottle unit to me for my 3 month supply. Again one hour on phone, told I really only need 2 rather than 3, and also told doctor made mistake, but neither were true. In the end the pharmacist admitted they made an error and an additional bottle was to be shipped to me. After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal acknowledgement that they are wrong and they will restore my prescription and send me the needed extra bottle. I do not remember the representatives or pharmacists ever say that they were sorry for the mistakes and I had to ask them directly if they made an mistake to get a true answer. I was lied to throughout the conversations about my actual need for medications, how much i need and who was at fault. Amazingly after all this I have still not received an email stating that I will be receiving my medication that express scripts in error never sent me. So I am still waiting without much confidence that the problem has been solved. to make matters worst, when I access the express scripts website, there are multiple broken pages that are blank, for instance when I want to look at my prescription order history, or full order status there is nothing but a blank page. I would call their complaint number, but my feeling is that the company doesnt care and shows many features of a scam organization. read more

Terrible phone efficiency. We used to have wonderful service. Until lately they must have modified their system. My wife has spent hours on the phone with the nice ladies for a week but the employees are unable to find out why the system is not working for us any more. We are dealing with 9 prescriptions from our doctor. They may send one of the 9 then forget the rest without notifying us. The repeatedly repeat the 7-10 day wait without notifying us. They request a credit card which we give them repeatedly but it is not recorded. Huge lack of communications. The requested higher ranked technicians are no help to the poor ladies on the phone struggling with the mess. read more

I would give zero stars if it was possible. I've unfortunately been forced to use express scripts for five months now and they haven't once been able to fill my prescription on time for a medication I need to live. It's not one of those medications where things get uncomfortable or you can go without on a daily basis - it is literally essential to my life. I always submit my refill request well in advance and wait and wait and wait and then hear from Express Scripts weeks later that there is some issue with the prescription. The first time this happened, I figured it was just a fluke and would be resolved, but then it happened a second time. The exact same thing. Each time, they blame my doctor for not sending them the proper prescription, but they refuse to do anything besides re-send her the same prescription request. My doctor has responded to each request and follows up with an email/phone call to me to tell me its sent. But Express Scripts tells me that all they receive are denials saying the prescription has already been sent (which it has, but my doctor isn't sending any denials on her end). I've spent hours on the phone and all Express Scripts will do is ask me to contact my doctor. I shouldn't have to be the go-between when there is a breakdown in communication between Express Scripts and my doctor. I can't tell what is wrong with what is being sent, I can't tell what was received, and therefore I can't possibly get it figured out. Worse yet, today while on the phone with a supervisor and (in my mind rightfully) upset about the third time this has happened, the supervisor literally told me to calm down and placed me on hold so I could calm down. What person wouldn't be upset about a pharmacy failing every time to get a life-sustaining medication on time and even if I am upset, acknowledge the situation and work through it. Placing someone on hold while you're about to let their prescription run out and put the person in the hospital so the person can "calm down" is horrible customer service. If I had any choice, I would never use Express Scripts again, but it's required under my insurance plan. read more

For those individuals who have Cigna insurance and are required to utilize ES starting Jan 1- consider filling at your local pharm @ cash price and using a goodrx coupon. You'll probably spend the same amount of $$ and deal with less aggravation. read more