We are hauling a trailer that had a tire that was quickly losing air. Across the street was…read moreBrian's. Made a phone call, drove over & they replaced the tire stem when we figured it was the tire. Friendly staff & back on the road! Great experience

What can I say, but these folks are HONEST and VERY friendly Service. They took care of us without…read morehesitation and without gouging as the other few 24hr shops were trying. Chris and Kyle simply kick a&&. Than you guys so very much and Semper Fidelis

Awesome service, took less than 5 minutes for my motorcycle state inspection. I'll be back.read more

Service was really good. Customer service was down to earth just like old school customer service…read moreused to be.

Absolutely floored by the customer service at this place!!!! First time moving by myself and my…read morealternator went out half way to Dallas from Lubbock!!!!!!!! I got here 30 min before close and they didn't even hesitate to say they would stay and fix it so I could finish my move safely. Car issues are never fun and I'm extremely thankful I chose to drive through Wichita Falls just in case anything happened & bc I knew they had truck stops it would be easier to get gas at with a uhaul. So lucky it happened when I was close enough to WF to turn around and get here before 6 & that I came to this shop because I know many of them would've turned me away until morning & then I'd be missing my best friends graduation in Fayetteville this weekend. Good customer service is hard to come by these days & I HIGHLY recommend this place. They were so understanding and I cannot be more impressed!!!!! Thank you thank you thank you!!!!!!!!!!!!

I have brought several fleet vehicles to be serviced here, primarily because they accept Enterprise…read moreFleet Management. Front office staff are amazing and work really hard to accommodate customers. Problem is not having technicians that actually finish a ticket before moving to another ticket. Also, this store seems to have problems with keeping quality technicians. Granted, they have a lot of services they provide, but the technicians take forever to finish a single ticket. It should not take 4 hrs (or longer) to change oil, replace air filters and rotate tires. This kind of waiting is unacceptable. Customers literally wait and watch as their automobiles are taken into the shop, hoods lifted, raised on lifts, tires removed, etc. once the vehicle is placed, the technician seems to disappear and move on to another ticket or task, on another vehicle. Seems they would just finish the assigned ticket, get the vehicle out and move to the next. If there were any other auto service centers that accept Enterprise Fleet Management Cards, I'd go there instead. Rest assured I will check for others and post it. This is ridiculous!

Came here twice to get a flat tire replaced, and for a vehicle inspection report. Both times…read moreservice was quick, and easy. Staff was super friendly, and professional, and I will definitely come here anytime my car needs work. Only negative was none of the staff wore masks, and with Covid-19 still on the rise, this is a concern.

Tommy and his team are a Godsend! I was driving my nephew to a recruit weekend in Lubbock, we were…read moreabout 40 miles west of Wichita Falls when my car just completely died on the highway. Tommy was quick to help and diagnose, and so graciously allowed me to keep my car at the lot while I figured out my solution. This has been such a stressful process, and Tommy has been so kind and helpful the entire time. Highly recommend North Texas Auto Service! I live in OKC, but if I am ever in Wichita Falls again and need help, this will be the first place I call!

Passing through Vernon when we got a flat tire. These guys fixed it quickly and didn't charge us a…read morehuge amount. Thank you

I recently bought a used 2017 Chevrolet Tahoe from Lipscomb Chevrolet, and the experience has been…read moreextremely disappointing. Not long after purchasing I had to replace the water temp sensor. Now, there is a message to service suspension system. Our salesman Drew said that we could make an appointment and they would take a look at the shocks that they replaced to see if they were faulty. I contacted the service department to make an appointment and they told me I would have to leave my vehicle there for a couple of DAYS. I told them that this is the only transportation that gets me to and from work that I would need a loaner vehicle. They said that they are booked out months in advance for loaner vehicles that I should contact my salesman to see if he could put me in a loaner vehicle. When I reached out for help, my salesman, Drew, told me that his manager said I bought a used 2017 vehicle and that they "can barely get customers who purchased new vehicles into a loaner." That kind of response says everything about how they treat customers after the sale. It's frustrating to spend this much money on a vehicle and get no support when something goes wrong--especially for work they've already done. I expected better accountability and customer service. If you're considering buying here, be cautious. Get everything in writing and don't expect much help once you've signed the papers.

This is a long, but thorough review! I will give you the basics. Made an appointment and a few days…read moreprior to the date my car died on me in Dallas. My engine was hot and sluggish going up inclines. I turned it in and it took 16 days and cost me $3,646.40. They gave me a gray Chevy Spark loaner and it died on me while out with my kid. Colton came and replaced it with an all electric vehicle, that only had 190 miles that I could use, but I have 3 jobs. I gave it back, since my car was not fixed then got another car for the time being. While my car was there with my custom paint job, bird poo and feathers cooked on the paint job due to it being parked under bird areas and not being covered. I still have not been able to get all the feathers out of my paint job. Once my vehicle was "supposedly" fixed. I was told the 150,000 mile check up, flushed my coolant systems, new hoses, an oil change and cooler kit cost. $3,646.40. Now the sad part was I paid $1981.00 in labor alone and about $1,000 in parts. I had my car 2 days and it died on me again while I was at a convention in Dallas 230 miles away from the dealership that said all was well. I had to figure out how to get it back to this dealership on my own. August 21,2024. On 26Aug24, I brought my car back since it died on my and the issues was the same. I paid for things in my car and almost 2K in labor and my car was still broken. This time they had my car for 1 month and this time said it was my alternator and my battery was low. Well if paid for inspections and diagnostics. The first time I brought the car in yet no one noticed something was wrong with my alternator so say so after $2000 came out of my pocket told some basic things that should've caught the first time and cost me a third of the price to fix. At this point I was beyond stressed, disappointed, and in a financial bind. This time the new total was $1,046.04 . Labor cost me another $355.00 and parts $608.86. My car sat in the dealership yard for 1/2 a month again, I did get a loaner, but just needed them to fix the car they misdiagnosed the first time. The service department staff was nice, but I did have to call and figure out the status of my vehicle a lot the second time around, which is not great. I drove by multiple times and noticed it was parked in the same spot. Due to it sitting the hot Texas sun for about 2 months not covered. When I got my car back all of the window tint in the vehicle was warped due to the heat. Now it must be replaced. I was driving and maintenance code 82 popped up on my dash . I do not know what could be the issue now, since I have this dealership $4,692.44 in less than 2 months for an older vehicle that should have had all the systems reset after the 150,000 mile maintenance I completed the first time. Herb Easley has quicker turn around and can be cheaper, but Lipcomb has better customer service, but may have your car longer or not find the issues. Since they service the police cars in town it does slow down the maintenance department. I come from a family of auto mechanics, and I feel like this situation could have been quicker, cheaper, less stressful if this business would have listened to my concerns and issue about the vehicle when I brought it in the first time. Hopefully this cold 82 is something simple because I have not one more pennies to give this dealership

Misdiagnosed. Wrong repair. The first thing that comes to his mind is the problem. He doesn't check…read moreit out. Sends you away with a false diagnosis and charges you high dollar.

2016 Volkswagen leaking coolant charged me $627 to replace the radiator and fill it up with fluid…read morebut not even two days after having it coolant light started coming on and even after they replaced the radiator it was still leaking coolant so they didn't even check the lines or anything like that just slapped anew radiator on there and charged me for the fluid which I already had in my trunk. They did not diagnose my vehicle properly.

Best customer service around love their quick turnaround! All round the best thank you for your…read moreknowledge and professionalism! Happy customer

Highly recommended. My go to for oil change…read more Team of young professionals offering quick and precise service for your time and money.