The smell as soon as you walk in feels like it's going to give you cancer. Its not a nail salon…read moresmell, its a over done oil or old candle smell. Everyone I was with and in the lounge smelt it. Major turn off. Now to the nails, I have NEVER gotten a manicure in under 15 minutes. The very next day I had multiple bubbles under my polish, the girl most definitely did not let my polish dry before adding another layer. THREE days later, the corners lifted and DAY FOUR all of my polish peeled off in one piece, nail by nail. Ive done my nails at own and have had more luck with them lasting longer & looking better. Would not recommend this salon unfortunately.

I recently moved to Decatur and was looking for a place to maintain my eyebrows. I've always gotten…read moremy brows threaded, but since I couldn't find threading services locally, I decided to try waxing for the first time. After doing some research, I chose Chic Nail Lounge because it had great reviews, especially for eyebrow services. I booked an appointment for an eyebrow and lip wax. When I arrived, I explained to the technician that this was my first time getting my eyebrows waxed, that I usually get them threaded, and that I was nervous. I specifically asked for a simple clean-up--not shaping or thinning, just a light touch-up. Unfortunately, my experience did not go as expected. After completing the first eyebrow, I immediately noticed that it was much thinner than I have ever had in my life--far beyond a "clean-up." It felt like most of my eyebrow had been removed. This was really upsetting, especially since I had clearly communicated what I wanted. The lip waxing was also not done carefully. There were still noticeable hairs left behind, and the waxing itself felt very harsh. The next day, after washing my face, I noticed that I had developed two small scars on my lip area, which I believe were caused by the waxing process. To their credit, I was not charged for the eyebrow service, and I only paid for the lip wax. I do appreciate that gesture. However, I am now left waiting for my eyebrows to grow back and dealing with irritation and scarring on my lip. Overall, I was really disappointed with my experience. As someone new to waxing and new to the area, I was hoping for a more careful and attentive service--especially after explaining my concerns upfront. I hope this feedback helps others who may be considering trying eyebrow waxing here for the first time.

Em is fabulous in every way. Comprehensive consultation followed by three hours of time dedicated…read moresolely to me. She achieved exactly what I wanted with a full head of lowlights and a flattering cut. And a nice head massage during the shampoo!

First and last experience with this place. First of all they should give a quotation because the…read moreprice is so outrageous!!!!!. They should know better about hair because mine is completely damaged now. Avoid this place for highlights and blonde!!!!

Great pedicure. Very professional. I especially like that the pedicure area is separated from the…read moremain salon. Very peaceful. Highly recommend.

Couldn't decide what to get. Paul suggested a chrome finish…read more LOVE IT can't watch for my pedicure on Friday.

Great experience. I was able to get an appointment on short notice, the technician was available…read moreand ready when I arrived and she was detailed in providing the pedicure. I recommend.

Had the most amazing pedicure!! Got the level 4 volcanic one and loved it. The products they used…read moresmelled and felt awesome and my feet look so good.

Good haircut for the price done by students. Just can't beIN a hurry took almost an hourread more

New owner, should be fine if not too long a wait. One or two barbers daily is the question? Will…read moreupdate.

The customer service is great and they can cut hair too. Courtney made a late appointment for me…read more(6:30) and came back to the shop just for that appointment. I am new to the area and couldn't find anything open after 5. She did a great job on my hair too.

Well I guess I won't be going here......... I WAS a potential new long time customer because I am…read morein Sullivan almost on a daily basis. I walked in off the street just to ask a few questions and get a feel for the place before going under the scissors with anyone there. There were 2 stylists working and a couple kids sitting and eating cheese crackers in the lounge. The whole place was very dark, like a dark closet. It made me wonder how they could see to work. There were 2 stools at a tall bar style checkout counter right next to a small waiting lounge. I sat at one of the stools, patiently waiting for a stylist to be free to help me. Neither stylist greeted me as I proceeded in to sit at the stool. I sat for about 15 minutes browsing the web on my phone. I put my phone in my pocket and looked up. One of the stylists finished up with her client and checked out her client from behind the counter and the client stood right next to me. She had a lengthy conversation with this client, which I have no problem with. It sounded like she had not seen her in a couple years. The client left and I was the only lingering person in the waiting area, check out bar/lounge area - besides what I found out to be her kids in the lounge. She never once looked at me, said anything to me, acknowledged me. She had to see me, I was right in front of her in one of the 2 stools there. She was behind the counter. She proceeded to talk with her kids though, as she took the crackers and closed them. Then the stylist walked away, never to look back.... and then so did I. Out the door. For good. What a shame for a small local business to be snooty like this. I felt so invisible.