Veterinarian took time to get to know the dog and us. Also reviewed my dogs papers from when we…read moreadopted her

South Reno Veterinary Hospital is the best emergency vet in the area. You have to be prepared that…read morethe wait times might be a bit long, because it all depends on the needs of each animal as they come in. But the staff is very nice and communicative. Prices are to be expected. I trust them with my beloved cat.

Good but pricey emergency clinic south of I-80. I think the pet's ultimate outcome shouldn't factor…read moreheavily into a rating of this type of facility unless you are confident mistakes were made. I don't blame a facility because they couldn't save/fix my pet nor do I praise them for just doing what they were trained for. I'll just say I don't think they made any mistakes in diagnosing/treating my pet and I was satisified with service overall. Place is clean and conveniently located right off 395 in Central-South Reno. Our cat was immediately taken back for observation. The place wasn't crowded when we were there maybe only 1 or 2 other customers. Doctor consultation about 10 minutes later. Doctor listened carefully and made clear understandable explanations. Next they send someone in with the estimated bill (it's a range) and ask to take a deposit. It's not really a deposit in the traditional sense. It is more like a prepayment. An example might be your cost is estimated at $1,500-$2000. The "deposit" is the lower end of the total estimated cost $1500. That makes sense. If your pet ends up needing to be euthanised, there's a risk the owner isn't going to pay the balance for a pet they don't have anymore. They do tell you if you call on the phone, the emergency exam fee is $195. But I suspect in most cases that will be a drop in the bucket of your total cost depending on what you are dealing with. I had been chatting with ChatGPT providing all the details of the symptoms I was observing with my pet. When she handed me the projected bill, I took a photo of it and fed it to ChatGPT and asked if any of the multitude of tests were really that necessary. There were 4 line items that ChatGPT identified were of questionable value given the details of the cats symptoms. I crossed them out, and the doctor returned and we ended up agreeing to remove two and keep the other two. I'm not going to blindly follow ChatGPT on these types of decisions but in this case it provided a valueable second opinion to bounce off the doctor for further discussion. Saved us $700. The doctor in any clinic, emergency or not, is usually going to present you with all tests/treatment options that might be relevant to diagnosing/treating your pet. It's up to the pet owner to decide whether they want a deeper understanding of each cost and how necessary/beneficial it is at that stage of the care and any risks or downside of opting out of a particular test/treatment. Anyone who has gone to an emergency room (for people) knows, it is astronomically expensive. Animal ERs are no different except most are likely paying the full bill without pet insurance. You are paying a very high premium for quick evaluation, test results, and if necessary 24/7 monitored care. You can easily get into the low to mid 4 figures in most cases. We received phone calls 4 times over a 24-hr period on the status of our pet which was nice, but sort of the minimum you would expect when a 24/7 monitored hospital stay is $880 a day ($37/hr.) My only criticism of this facility is many of the tests are the same ones I can get at my normal vet and also get results back in the same timeframe. When I compared to a previous vet bill those same tests are considerably more expensive here. This is not to say some tests/procedures done here are either not available at a standard vet clinic or done a lot faster. But the ones I could compare apples to apples, this place was a lot more expensive, for what practical reason? And because of that, I can't in good conscious round a 4.5 up to 5 in this case. One might argue prices are likely comparable to other 24-hr emergency care clinics realizing if your pet is critically ill, it's not really feasible in most (not all) cases to say "I'll get those tests done later at my regular Vet." You're desperate to help your pet. The service overall was good with a mostly expected large sting in the pocketbook. But if you aren't experiencing a life threatening emergency and can get your pet into a regular vet soon enough, it is likely considerably cheaper than this place.

I had an emergency with my golden retriever Oliver. He vomited and collapsed. No previous signs of…read moredistress. It was early in the morning. I called ahead of time to let them know I would be there in less than twenty minutes. I got there and they came out and lifted Oliver out of my vehicle they immediately took him back and checked him out. They returned quickly and said it's life threatening. They determined that Oliver had HemaSarcoma of the spleen and heart and the tumors ruptured causing internal bleeding. They suggested euthanasia. We sadly determined the situation and agreed. Throughout the entire process everyone was so professional, loving, supportive of our baby. Yes, the bill quickly added up to 1,200 . I'm just grateful that they were there for him and we got to lovingly say goodbye. Definitely recommend this place if your fur baby has an emergency.

Low cost vet service. My dog needed surgery for two large growths and the best my regular vet…read moreprice by two thirds the cost. Quick scheduling and dog recovered quickly. Nice concerning staff

I'm eternally grateful to Dr. Lingenfelder & the entire staff for saving the life of my little…read moreChihuahua. He jumped off a bed & broke all the bones in his paw. My regular vet suggested euthanasia or an operation that "might" work at a price that was not within my budget. I took my dog to Options Veterinary where Dr. Lingenfelder took over the case. He put my dog's fractured paw into a soft cast & followed his care for 8 weeks, taking periodic X-rays to see the healing progress. My dog healed very well and he now runs around like nothing ever happened. The cost at Options Vet was something I could afford & allowed me to keep my pet alive.

July 2022: You can go in with your pet now! Everyone there is an animal lover and it shows. They…read moretreat your pets like their own and give them the best care. Very happy with each visit. If you can get an appointment, highly recommended! COVID times: We have to call to check in and wait for a vet tech to come out and take your pet in. No humans allowed :( You just wait outside the entire time until they call you and ask some questions, etc. It was a bit of a pain because it's a spotty service area, but our pups were always treated well and shown lots of love via treats.

Dr Emily is the best. She takes great care of my dachshunds. One of them gets acupuncture with her…read moreand she is the only one he does get complete uneasy with. Shes so helpful as is the front office staff.

I've always had a good experience here, and I do really appreciate that they always answer the…read morephones. This morning, however, I encountered attitude from a female attendant up front. Perhaps she was having a bad day, but I am a customer and I truly hope that she will not behave as if I am annoying her in the future. I was not rude or unpleasant, and I simply asked some questions that she seemed annoyed by.

I switched my dogs to here after some poor experiences at Damonte Ranch Animal Hospital. Others…read moreonline suggested this place. It's been about a year since the switch and I am very happy I made that decision. Their staff are caring, compassionate, helpful and understanding. I see two different docs and love them both. I love that this place is open early and a bit later than most into the evening. Their doctors also spend more time with me and my questions than most. They are also great about providing resources as well. Def give them a chance if you're looking for a new place!

I brought my elderly dog Billy to Fairgrounds for the last 4 years of his life. Overall my…read moreexperience was amazing: the doctors, techs and staff were always very kind, helpful and patient and handled my dog with immense care. There were times it was hard to get a hold of the desk to make an appointment or ask a question, but I started to have better luck with emailing in vs calling...almost always a prompt response. Wait times during appointments could also get long, but it's understandable with a smaller hospital like theirs. I knew they always had my baby's best interest at heart and provided the best care for him they could, which makes up for any delays we experienced. They gave me a lovely card and nose and paw prints after we had to say goodbye to my little boy. I will always remember their kindness during that time and recommend bringing your babies here, too.

WE NOW HAVE A DEAD DOG WHICH MOST LIKELY COULD HAVE BEEN PREVENTED:…read more We took our Newfoundland dog in to get dental surgery on Thursday, June 18th. They said he did fine coming out of the anesthesia. My husband got home and the dog was panting. We chalked it up to the dog may have had some anesthesia in his system. He was this way all night. We took him back on Friday and he was in the same condition with a temperature of 106. Our Newfie was there for a few hours and then sent home on Friday. On Saturday we had to rush him to the emergency vet and he had to be put down because he was much worse. THE DOG NEVER SHOULD HAVE BEEN RELEASED TO US WITH HOW BAD HIS BREATHING WAS. HE SHOULD HAVE BEEN REFERRED TO AN OVERNIGHT VET HOSPITAL ON THURSDAY! When he was taken in, based on the notes, he was given oxygen and was breathing more normally. This did not last. After consulting others, we are being told that something definitely went wrong with the anesthesia. We should have been told that our dog needed to be admitted overnight to an emergency vet for over night monitoring instead of being released to us. IF THIS WOULD HAVE HAPPENED, OUR DOG MIGHT STILL BE WITH US!

We've taken all 6 of our dogs to Advanced Petcare of Northern Nevada, and we've had nothing but…read moregreat experiences every time. Cheyenne at the front desk is our favorite--she's always super friendly, helpful, and welcoming. Dr. Berns and Dr. Hazelwood are both wonderful as well. They're kind, patient, and especially great with some of our more difficult pups, which we really appreciate. We trust them completely with our dogs and would 100% recommend this clinic to anyone looking for compassionate, reliable care.

I have a 6-year-old dog who was labeled aggressive at my previous vet. I only took her in when…read morenecessary for shots, but it was always anxiety inducing for everyone. I got a referral from my neighbor (also the vet here) for APC. Easy parking lot in and out, the lobby is huge so that pets aren't in close quarters. This is a pretty big facility and very clean and loved the art. We were the last appointment of the day, so it was empty. The front desk people looked like they'd had a long day, and I was put in a room almost immediately. Jordan was the tech and he brought the holy grail into the room for my Maisy (a ball). It still took her a minute to relax, but he didn't rush her, and threw the ball, which she loved. He was able to do what he needed to and Dr. Sarah was right in. Maisy knows her, and loves her. The sigh of relief for everyone was wonderful. Maisy got some meds for her eyes, and nails trimmed (a first) and we both left feeling great. Dr. Sarah is so caring, and competent. She's someone I would (and do) trust the life of my best friend with.

- A Practice in Decline…read more I want to be upfront: I previously gave Sage Veterinary Care 5 stars, and that rating reflected a genuinely excellent practice. This review reflects an entirely different experience under their current operation. My family has two golden retrievers -- Koda (1.5 years) and Howie (6.5 years) -- and we have experienced repeated scheduling failures over the past several months, including confirmed appointments being rejected after the fact. Today was the final straw. I drove to the clinic, brought my dog in for pre-operative blood work ahead of a scheduled neutering next week, waited while they took him back -- and then was told in person that they don't have enough staff scheduled for his surgery date. No phone call. No message. No heads up of any kind. Just: come in, wait, and oh by the way, we don't know when we can reschedule you. That is completely unacceptable. This information was known before my appointment. A 30-second phone call would have saved the trip, the wait, and the stress on my dog. Instead, the burden was placed entirely on us to show up and find out in person. This is a pattern with this practice since their previous veterinarians left. We have been rejected for scheduled appointments multiple times across both dogs. The communication failures are consistent and the operational instability is real. We are done. Both dogs are moving to a new provider effective today. I genuinely hope they can turn things around, but I cannot in good conscience recommend Sage Veterinary Care in their current state and for the safety of our dogs.

I am sorry to report that Dr. Hess has left the practice and they no longer have an avian vet…read more I am keeping my five star review as I cannot say what it's like there now. I do encourage you to give them a try with your cats and dogs as they were always great for us with our birds.