On April 14th, my husband signed a contract with Exterior Boss (attached) to install 5 windows for $7,071. This was paid in full with my credit card, and the contract states "Paid in full." The contract states "start installation on or about 4-6 weeks from above date." The contractor did not come to the house until October 11. Between April and October I would call every couple of weeks to ask when the windows would be installed. I was told that the windows had to be custom made and were on back order. They did not call me with progress about the windows, I always called them.
In September my friend & I drove to their office in Turnersville to ask about the windows. The manager told me they were still on order, my friend kept asking why the windows weren't here yet, and the manager cursed at us and told us to leave.
On October 11, Exterior Boss sent a contractor, Thermal Home Energy, to install the windows. They installed 3 of the 5 windows, but did a bad job. Now I have to get a contractor in to fix this mess. Thermal Home Energy did. After Thermal Home Energy installed the 3 windows, the contractor said we would need to have the siding replaced around every window in the house. That day we signed a contract with Thermal Home Energy to replace the siding, replace the soffit, as well as attach a new lattice around our deck, and power wash the outdoor siding for $4,000. This was paid in full with a check and the contract states paid in full. At the end of the day, Thermal Home Energy did not replace the soffit, or install any new lattice.
Our contract with Thermal Home Energy was to replace the siding, replace the soffit, install a deck lattice, and power wash the outdoor siding - but the soffit was not replaced, lattice was not installed, and debris was left outside. read more
