Price increase $100 + within one year. Plus I had a leak in my unit and management keeps stating…read morethey'll reach out but no such luck. Do not recommend.

Easy, convenient, and safe. Would recommend if needing a temporary storage in Roswell area.read more

Well today was our BIG exit after storing our belongings at Extra Space on Westside Parkway in…read moreAlpharetta. Just an FYI...our very large 18-wheeler fit through the gate and also outside in front of the units without any issues. When I rented it, I called the 800# which the young man was extremely helpful and kind, but had us rent a 10x20 but found out that would be two small for our belongings. What he didn't tell me is the amount you rent for at the time you book is only good until one has to add more time. At that moment whatever the going rate is to re-rent is what you pay and for us it was a lot more per month. Now Rose, the manager told me to guesstimate a longer amount of time and if we leave before that time then we'd be refunded for the months unused which was very helpful. The entire staff has been kind & helpful. The location is great, never worries that our unit might be tampered with while renting. Easy access with our GMC 2500 truck. Nice roll carts to use. I might suggest you label where the bathrooms are in your facility as well as a sign on the outside of the elevators telling your renters that the office is accessible from each floor using the elevator. On departure, we asked Anna how the refund worked and she kindly explained how it worked. We were very pleased with our experience!!

--Shout out!-- Shout out to Rose for helping me get a…read morestorage unit and getting the best price possible. Rose looks out for you and is one of the few storage units that answer the phone --Location/Parking-- Plenty of space in the front office to park your car and plenty of space in the entrance of the storage unit to load and unload your items --Ambience-- Front office is setup nicely with modern desk that makes talking to the employees feel warm and inviting, but at the same time help you with your storage needs. On the wall on items that can help you with any type of move you need. --Service/Staff-- Rose has hands down gone above and beyond. After renting many storage units from many different cities. Rose is by far the best customer service experience. I plan to rent more upcoming units just because of her customer service. --Food/Products-- Storage units in the warehouse were clean and tidy. Pest controls along the wall were on point and security is top notch. --Capacity-- Plenty of space depending on the storage unit you are looking for. I recommend going bigger because the extra room can be used for a walkway or movement within your unit. --Overall-- I plan to be back to get an additional storage unit. I highly recommend talking to Rose to see all your needs and getting her recommendations before you move in and purchase/reserve a unit online.

Excellent owners and very accommodating and very helpful! :-) They helped me obtain storage for my…read moreSUV vehicle at a short notice and we're also very flexible. Truly appreciate their support! Thank you!

Sure hoping that management will fairly resolve an issue that should be handled more appropriately…read more- especially in spite of their non-responsiveness in attempts to extricate from their facility, which allowed them to push holding contents over the month boundary, then demanded yet another month storage, when they'd be able to re-rent easily. Haven't had the call back as promised to be able to pay for the one missed month - in all this time, then be able to vacate contents immediately. Makes more sense than to hold items for ransom to auction them off!

Fix the fraud! RE: unit located on Old Alabama Road- fraud I was told if I move from my first floor…read moreunit to the third floor I would get a lower fixed rate which you have not honor. This is rip off, fraud and stealing from your customer. This is not part of my contract. This is a fraudulent company that with no integrity. I want the District Manager, Simon Chan to do something and fix the fraud problem. Stop committing fraud and stealing from customer.

This place is the BESTEST! I went there to rent and they are very professional and very customer…read morefocus. Rose helped me and she went above and beyond the call of duty. She always smiled and multitasked in a way that it was very impressed. I can barely chew gum and tied my shoe but Rose was able to assist me while assisting another customer on the phone while being professional and having a big smile. Rose and Emily, they sure make you feel welcome glad that you are their customer. I would give 10 stats but the maximum is 5.

This is clearly a case where "the new boss is n-o-t the same as the old boss..."…read more Whew, "CubeSmart" has barely been in this marketplace 'for a minute' and they did not waste any time in getting their entry on Yelp to shill their newly acquired property. But as a longtime customer of this facility, I have to tell you that their new policies will not offer any better 'value' as their "About This Business" ad-copy wants to tell you ... and 'service' remains to be seen ... The previous owner of this facility has sold out to this out of state corporation and CubeSmart has decided to discontinue several customer-friendly policies in regard to multi-month-payment discounts (except for a year's worth, they are quick to tell you) but by slashing these payment incentives, CubeSmart has effectively raised prices ... in the midst of this recession. WOW, WE ALL LOVE THAT ... thats the way to incentivize your customer base, CubeSmart. These "new discount" touted by CubeSmart are only for new customers or for those who want to prepay for an entire year. Previously there were discounts for pre-payment for 3 and 6 months as well. Also ... NOW ... The local phone number for this office rings in their out of state corporate office and not in actual facility that I am calling. Does that makes sense? If I just want to ask "what time do you close?" (and have to be transferred 2-3 times to get a simple question answered) I think many other customers other than myself will end up missing the former owners, which was StorGuard, their sign is still up as of this writing.

Found this location by chance. Easy to reserve online. Had a follow up call about the reservation…read more Came in and was greeted by Brittany. Very pleasant and very sweet and helpful. Showed us the unit, explained everything. We were in and out of there in no time. Very clean and secure facility.